Be prepared to spend 6 hours and 45 minutes over the course of 4 days cancelling your contract with these clowns. You will interact with about 12 different people who promise to resolve your issue quickly before they transfer you to their Supervisor. You start from scratch every time: Name, account number, location, the lie that they have no record of you ever contacting them. I believe they all used to work in "Retention" for the cable company. read more

We called four months ago to cancel service at our old house because we sold it. We got an appointment for them to come out and put service in the new house. Now four months later we find out they are STILL billing us for an account we called to close back in July. The woman even checked the old account and saw that we had called in July to disconnect ! Convenient that they "forgot to disconnect service." it took over 40 minutes on the phone with some guy who barely spoke English and he said he disconnected the old account now and will refund us the four cycles of billing. read more

Josh and Bryan were courteous, efficient, and careful in the alarm installation. They also took the time to provide comprehensive instructions on system use. read more

This is the worst company I ever had to deal with. Impossible to cancel a service. The customer service has no idea about what they doing and keeps traversing the call to the next agent (I had to tell the same story to 8 different people on one occasion). They changed o huge amount from my bank account by mistake and never even apologized for that. They will transfer you to the next agent until you are tired and give up whatever you are trying to accomplish. read more

Worst service ever. Make sure to NOT do the automatic payment because they keep charging you even after you cancel. It's a total rip off and scam. Even canceling within 40 days the customer rep was saying I would still be connected up to 3 months after selling my home. What??? I shouldn't have to put for that. I will never gave ADT again. read more

We just moved and have gotten solicitors from ADT at our home twice in the past week. Once in the chaos of moving in and again on a weekday night AT 9PM. who in their right mind tries to sell someone services at 9pm a night. It's harassment. Would never use this company. read more

One word ". HORRIBLE" Unable to log in to update my payment. Unable to work controls from phone. They say my verbal password is wrong. I wrote it down. Looking at other companies. read more

I used ADT for several years, and I was satisfied with their service. I've gotten to a point where I want to set up my own system, and I have tried to cancel the service several times. I un-enrolled from their automatic payments and removed my credit card information from their website. (Now when I go to manage my account I do not have the option of removing my credit card information.) They still charged my card in the last billing cycle. I did try to get an account representative on the line several times, I was always transferred to another department after the first person answered. Then I would wait, and wait, and wait.... I was finally able to talk to an account representative to cancel the service. When I told him I wanted to cancel because of cost, he said we could negotiate a better price. If you don't pay attention to the emails and bills, they incrementally increase the charges every year. You can get that price dropped back down if you call and haggle over it. If that is something you enjoy, then I guess it is ok. That is nuts to me. They are hoping nobody notices the increases. From that standpoint, they do not take care of their customers. They will nickel and dime you as much as you let them. I was fooled for many years... don't be like me. read more

The Security Company That Was Supposed to Keep Me Safe Pretty Much Robbed Me I put in a work order for $600. While I was at work, the tech got my family member, who let him in, to install additional equipment. My bill was $1,400. Numerous calls, hours on the phone...only led to them threatening to charge me over $2,000 for a contract I didn't even sign. They also billed me for two addresses instead of one because they failed to transfer the service. read more

ADT Security Services - Security Systems Near Me - Greenville, South Carolina

They outsourced their support six months ago. We had them 15 years and when it went haywire Sunday we had to deal with the chirping and alerts all night bc the tech couldn't speak or understand English and kept placing us on 30 to 40 minute holds to avoid conversing. I contacted during business hours and the day shift could care less. Worst experience with alarm company ever!​ read more

NEVER STARS ADT is the most rudest place to get help But THEY want your Money . Now that these idiots r working from home they have no respect . It's ok for u to be on the phone for a half hour then you Speak to someone and if it's to much for them to deal with they Hang Up after they get all you're info. THESE PEOPLE AT HOME NEED TO BE ACCOUNTABLE FOR THERE ACTIONS. read more

In December 2022, I became a first time home buyer. I wanted to have a home security system with cameras outside and a keyless door entry keypad installed. I called in and spoke with a representative, with whom I thought I was giving him my "order" for the items I needed/wanted installed. I asked about the contract and the early termination fees. He told me was what included as far as warranty etc and what my discounts were as it pertains to the camera systems, door alarms, and keyless entry door pad. I THOUGHT THAT I WAS PLACING MY ORDER! The rep advised me that when the technician came to install, that he would give me the final cost for the extra upfront cost for the camera and keyless entry door pad after he sees my home. I DID NOT KNOW THAT THE GUY COMING OUT WAS A SALESPERSON....and....the technician. With that being said, he installed window alarms on every single window, smoke detectors in every single room, motion detectors, and some other thing in the hallway. He told me how the window alarms also will sound if someone taps on them, and I was amazed at the type of products they were installing. During all of this, as a first time homebuyer and first time alarm system purchase, I thought that these things are standard. The SALESPERSON/technician NEVER ONCE TOLD ME that all of these things were at an EXTRA charge, as in OPTIONAL. At the end of the install, he handed me his PHONE to sign in some places, but NEVER went over total pricing of anything. He only said that this comes to $89/month and that he wasn't charging me for anything upfront. Now, when I called the order in, I was told $59/month. So I'm assuming that the increase was because he was putting the extra camera and keyless door pad in with my monthly ADT monitoring charge. Before I signed one screen on his phone, he did tell me that it was a credit check. Now I knew from my initial call that it was a 3 year contract with 70% early termination fee, so I assumed that this was just for the sake of there being a contract, which I am ok with. With me just purchasing the home, I'm also assuming that is why I got denied under my social. He simply asked if there was someone who would put it in their name. I said sure, maybe my dad. I called him and with the technician standing beside me, he heard me call my dad and ask him if he would sign for the system for the contract. At this point, I am not aware that all of this EXTRA stuff he installed has come to the sum of over $5300 and the credit check is for this at $89/month. So as he listened to me simply tell my father that he's agreeing to the credit check for the contract, he never corrects me to make sure that I'm informing my dad of what the credit check is actually for. Long story short, my dad receives the call and agrees to "whatever" they told him ...and of course they have it all recorded and transcribed, so that legally covers them and keeps me/my dad on the hook for $5300 in alarm equipment that wasn't even needed nor asked for. I asked all of the questions I knew to ask. As they say, you don't know what to ask, if you don't know about the product or service. You simply TRUST that people will be honest and transparent, especially when there are contracts involved with items that can't be removed without penalty, and when they see that you don't know anything about something you are purchasing, and when they are getting someone else to put the name on the dotted line. You would like to think that they wouldn't take advantage of a weakness. I, of course, called in as soon as my dad received the bill and a credit card from Synchrony Bank for the $5300 loan 2 weeks after the install and I was advised that there was nothing that could be done since the buyers remorse period was only 3 days.... Which I was told nothing about, but wouldn't have mattered because I wouldn't have known about the extra charges until the bill came anyway. I called in as soon as my dad received a statement 2 weeks after install for the $5300 loan and a credit card attached. For 4 days, I requested to speak with a supervisor. I was told that one would call me back later that day. No one ever called me back. On the 4th day, I called back in Anderson finally spoke with one. He advised that the case had been reviewed by the district manager and there was nothing that could be done because they have the recorded and transcribed phone call with my dad (who remember only went by what I told him in the presence of the salesperson, which included me not knowing anything about $5300 in optional equipment). The supervisor stated that he would put in a request to see if someone would call me, but to not bet on it essentially. read more

Website on reply not valid!!! Another false concern???? Recommend any other company over ADT. Had two more false alarms. Only want your money and don't care about customer service! read more

The technician's came out this past Wednesday and Thursday morning and finished the work we had to go dinner Wednesday night, it works really well. Thanks. They had to rush to get done by 3:45 pm , Wednesday . read more

In April 2001, a representative from ADT out of the Greenville South Carolina office sold us three business camera systems which she touted the 6 month satisfaction guarantee. The three systems were installed on April 22, 2021 at a cost of $3196. When the technicians were installing the cameras in the office, I told them that the dome cameras do not have good resolution and will not work at night. I was told that if we're not satisfied, they will come back out and change them out. So they installed all three systems with these garbage cameras. I already knew they don't work at night because we have them at our home in Florida. Ironically we had an incident in front of the office at night and of course the sheriff could not identify the perpetrator because of the poor resolution. So hence started the communication in May with the Greenville office. I went back-and-forth and back-and-forth to no avail. I printed off all of the text communications from May 11, 2021 until July 28, 2021 which are attached to this letter. They refused to come out and do anything with the cameras. Their excuse one time was it was raining however they never called to reschedule the appointment. Someone called me and said that for another $250 per camera that they would install the new cameras to see if they would work. My answer was I'm not paying another $3000 to see if a system may work when I had a 6 month satisfaction guarantee and I had told them that the dome cameras would not work when they were installing them. They actually admitted that they had had problems with the dome cameras. So they admitted that but still installed them anyway. They never came back out to fix anything and I never got any resolution. I went through Anja at the loyalty department and got nowhere. I had been requesting for them to come and take the systems out for months however they refused to do so. I told them a few weeks ago that the business was being sold on April 20, 2022 which it did and that they needed to come get the three systems out. There was an appointment scheduled for Monday, April 11 between 8-5. I asked them to call me prior to the appointment date to narrow the timeframe down. The man left me a voicemail on the 11th claiming he had called my managers numbers and no one was around which was completely false because they had no missed calls or voicemails from ADT. We rescheduled the appointment for Tuesday, April 19 the day before closing between 1 and 5. A gentleman called me around 1 and said that he could not take the systems out because they were still under contract. So I called customer service and had them notate the account that the business was sold and ADT refused to come and get the cameras out like I had been requesting for months and that I am not going to be responsible for the condition of the equipment from the new owner removing the cameras as well as if they can be located if need be. read more

In november of 2021 I met with an ADT salesman and agreed to install a system into my home. An "installer" showed up and first drilled holes in one wall and then found out that outlet worked off of a switch. So he pulled it..leaving holes in my wall, and moved it to another location. He did nothing to fix the holes in my wall.  In a 3-4 weeks the unit fell off of one door. When I called ADT they first told me I had to pay for ALL repair fees. I kicked up a fuss and they finally sent someone out and he told me to just have my handyman fix it and left.  My handyman couldnt get it lined up right. I called the salesman who promised I could contact him with any problems. He said he would get back to me and I've never heard from him again. By this time I just want this system out of here. When I called ADT (3rd time) to get this piece of garbage out of my house they said I was on a contract. When I pointed out that ADT had NOT held up any part of their end of the contract it didnt matter of course. But I was told they would send someone out to take out the system.  Now today as it is beeping I have been told that  "ADT NEVER sends out anyone to take out systems"!!!!!!!!!!!!!! I have been lied to, manipulated and cheated by this company. I will be making formal reports and spending allot of time putting in online reviews. By 12/24 I could no longer take the incessant beeping and I removed the system myself. I dont know which office this "salesman" worked out of but I just want to warn people to not sign up with ADT EVER. read more

Terrible terrible experience. We inherited the services when we purchased a home near downtown Greenville. Had one issue a few years later and it took over 3 home visits to fix. Further - we did full renovations on our home and called ADT to put a hold on the services as we were going to move forward with them even with our one bad experience. It took several times just to get in touch with someone to hold the service and when we finally got confirmation of hold instead we received a $500 cancellation fee. We kept trying to work with them to agree to minimal monthly hold fee or something as we were not planning on cancelling. With miscommunication, continued high cancellation bills, poor services we final cancelled. Felt taken advantage of. read more

Big waste of money, system repeatedly malfunctions to include false readings on control panel, false alarms, etc. We've had their service people out time after time and the system never gets fixed. We literally have not used it in over a year but are trapped in a 3 year contract. If you're thinking of getting an alarm system, DON'T get it from ADT!!!!!!!!!!!!! There is absolutely nothing good I can say about them! read more

ADT is truly one of the worst companies I have ever experienced. Their representatives lie to you when you are on the phone with them and when they are in your house. Whenever they call because your alarm is going off, the rep is talking so fast that you can't even begin to understand them. Also, if you are a renter they will tell you it's no problem to transfer your service--that is a lie. They still claim I owe them $800 for cancelling my old alarm service, even though I followed the exact instructions of the sales rep I spoke to in order to transfer it to a new address. What a disgusting company. read more

These are some of the rudest people who use high-pressure selling tactics on old people. Their reps were going door to door and my mother let them in just to see what they offered, and they insisted there was NO OBLIGATION. They presented their service, gave her some literature, then left. I was there a few days later when a young man in a truck appeared in the driveway insisting an appointment had been made to install a home alarm system. We told him there had been a mistake--no one signed any documents or ordered an alarm system, but he refused to leave until someone called his manager. He sat out there in her driveway for over 2 hours until the manager finally returned our call and called him off. No one should have been dispatched to the house, the idiot should have left when we said there was a mistake on their part, and the manager wasn't in any hurry to return our call. They thought they had an old lady cornered. The whole thing stinks of manipulation. I was very close to calling the police. Businesses that resort to this kind of bullying of old people are the lowest sort of human beings--disreputable, dishonest, and predatory. We don't know how good their alarm service is, and we don't want to know. read more

my mother paid for this service for two years, until i couldnt understand why it was so hard for her to arm it, i investigated, and discovered the motion detector was right above her keypad, how in the world could she arm if she was moving, how stupid these people are, i called they refuse refund, even tho she was NEVER protected, she had false security cause these people dont know how to install, guardian is worse, care nothing for customer, they think they are owed a subscription, and dont care about annoying you even after dark or dinner time,,,, read more

As far as the ill informed first reviewer on here goes, he apparently does not realize that true ADT sales reps do not go door to door, and what he is talking about is a rip off company called Secure Watch which has a tiny ADT patch on their shirts. They are in no way affiliated with real ADT. With that being said you can not buy better security services for your home or business. I know because I used to work for ADT as well as a few other security companies (CPI). And I still have ADT at my house. read more