Great company to go and swim with whale sharks. Keep in mind these are only here in season…read more (Starting around June 1st - September 15th) The downside to coming to Mexico to swim with the Whale Sharks is you have to wear those ridiculous life vests, but in Isla Mujeres it's almost a guaranteed sighting. Due to government regulations no free diving . The life vest makes it seem like more of a tourist trap than pelagic adventures in other countries. Still a great experience to be in the water with such magical creatures.

What a great experience! My family and I couldn't be more pleased with the whale shark expedience…read morethat was provided. The boat ride to get to the sharks can be long (approx. 1 - 1.5 hours) but worth it. Our guide Felipe explained what we can do and what we cant do once we get to the whale sharks. Once a whale shark was spotted, the captain dropped us in the water, perfectly positioned to see the whale shark. Once we returned, we stopped at Playa Norte (some the prettiest water I have ever seen in my life) and they made some fresh ceviche for everyone on board. What a great day and I would recommend their services to anyone.

We enjoyed Dolphin Discovery! We had a fun and relaxing trip to Cancun, and this was a great…read moreaddition. We took the ferry to Isla Mujeres, and took a bus to get here. It seems like maybe we got lucky with timing, but we just walked in and booked a package. They push hard to add on a photo package. I said no thanks. They ended up dropping the price some and bumped us up to the VIP package. They can definitly neogiate on price! Swimming with the dolpins and manatees was very cool. We also really enjoyed snorkeling with the sharks and sting rays. The package was nice. The buffet food was fine enough. I'm glad we came here. We had a fun easy day on Isla Mujeres!

The photos and descriptions make it seem like you'll be snorkeling in an enclosure with a handler…read moreand their dolphin. They even sell upgraded experiences for longer times and two dolphins. The truth is they run 2 encounters per day and you'll be there with 50+ other tourists. There's a big upsell at the beginning as they try to persuade you to buy a photo package and/or upgrade to the Garrafon VIP package if you bought a combo ticket. (Be aware that ferry to Garrafon is $15/person extra vs a cheap cab ride.) There's no pre-encounter video or briefing explaining their mission or the experience. They don't even make the effort group the gringos together so that the handler can speak in English - and 40 minutes is a long time to wonder what they're saying in Spanish. It seems that you're grouped by which package you paid for, but we paid for the single dolphin experience and ended up in a group with two. They split you into a half dozen groups and then station you around the perimeter of the enclosure. The handler then leads you down to a submerged metal platform (trust me - you'll want reef shoes for this!) to stand in a line. They provide some commentary about dolphins and then swim the animal back and forth to allow everyone to pet it. Each person will then have 3 interactions: fin/handshake, nose-to-hand targeting and a dolphin kiss. If you didn't buy the photo package, they'll make another attempt to sell you this. You can hang out around their pool in lounge chairs and even grab lunch (depending on the ticket type you bought). It's an OK experience if you have kids or really love dolphins - just not a fantasy experience.

Caribbean Dreams is first class! We had a large group. The level of service was amazing from…read morehaving a stretch SUV pick us up at the airport, a red carpet greeting to board the Caribbean Dreams 1 Catamaran, the fun music, cocktails and delicious appetizers, snorkeling to arranging a week long itinerary of fun excursions around Isla Mujeres to lunch and dinner reservations for up to 19 people. The staff was amazing. We can't wait to come back!!

Awesome experience! The crew was so attentive, kind and…read morethoughtful. Great customer service. The food was fantastic. Ceviche, fresh fruit, cocktails - no soggy sandwich here. The boat - oh the boat - best catamaran I have ever experienced; relaxing, fun, shade, music...everything you should expect from a vacation tour. I highly recommend going with these guys, they are the best.

Up early again for our 2nd excursion organised by Kay Tours Mexico, this time was to Isla Mujeres,…read morevia a luxurious catamaran with a snorkelling tour in the world's 2nd largest reef, beaten only by the great barrier reef. Never seen so much colour under the sea before, felt so privileged especially when an inquisitive turtle swam up to have a nosy at us. On Isla Mujeres, instead of staying in the north of the island (where we docked), John was excited to rent a golf cart and so we toured the less touristic, south part the island. The north also had it's own charm, street vendors, Playa Norte (rated in the top 10 of the world's best beaches) plus it was also home to a phenomenal dulce de leche icecream, so much so I had 2 of them in about half hour

I would highly recommend Kay tours. It was easy to book, and change the booking when more of our…read morefamily decided they wanted to come. We took the tulum/cenote tour and it was great! David was our tour guide, and on the ride to tulum gave us a lot of history about the mayas. At tulum, he took us around and told us about each site. The cenote was awesome. Again, David had tons of information about the ecobiology of cenotes, led us around, helped my son when he got scared, etc. highly recommend! Great tour and easy company to work with.

Jesús, Fernando & Sergio truly provided the absolute best experience I've had, not just in Mexico,…read morebut out of all the times I've been snorkeling. They were extremely knowledgeable, friendly, funny, safety oriented & made an effort to make sure that all guests had an amazing time. My group had just missed the ferry (coming in from Cancun) and they still accommodated us & made sure we made our reservation when they had no obligation to. Not to mention they were extremely responsive & easy to communicate with during this whole fiasco. They brought us to absolutely stunning locations & I have never swam with as many schools of fish as I did during this tour. Jesús was even willing to help me get a closer shot of the underwater statues. They educated our group on best practices to preserve the reef (which I already am aware of, but appreciate for the less-informed) & stopped the boat when a plastic bag got caught in the wind so that they could fish it out to reduce on ocean plastic (I am very keen on leaving as little of an impact on the world we live in). We were served sandwiches / ceviche + totopos for lunch and water / margaritas were provided. Their thoughtfulness, mindfulness & willingness to provide the absolute best experience truly outshined any excursion I have done in the past. Their service is truly unparalleled. Would highly recommend - thank you for the amazing experience!!

We had a great snorkeling tour with Island Adventure Mexico. We were able to book a trip the day…read morebefore at a much more affordable cost than what our hotel had to offer. Ended up being around $45 per person. Seems like the reviews are more favorable on TripAdvisor. It started off a bit disorganized at first, but we finally started boarding and ended up stopping by three different reef spots along La Isla Mujeres. The current were strong but we had two guides looking out for us and taking underwater pictures for us (still pending). Boat included bottled water, margaritas, and tequila. We made sure to tip well. Lunch was included in the price at Playa Tiburón, which took place after all the snorkeling (thank goodness). Coronado fish, veggie slaw, rice, and butter spaghetti, corn tortillas, spicy sauce and salt. Our guides helped with prepping and serving lunch. Overall, we had a fun time with Island Adventures Mexico!

My group wanted to do snorkeling and at first I was going to go with a place off Viator but Reddit…read moresteered me to Casa del Buceo - it's a small locally owned business and the prices are very fair compared to other places. For reference, a private group of eight on a 2 hour snorkeling tour was 1500 pesos per person. I think we could have done 2.5 hours but more on that later. Booking and confirming the reservation was a breeze - I did it all over email but they also have WhatsApp. Two days before our scheduled date, they asked to push it to a day earlier because the weather was looking bad the morning that we requested so I felt very reassured that they were keeping an eye on the forecast. Now I've only gone snorkeling once before but the snorkeling around the island gets pretty choppy with the waves. I'm saying that as someone who gets seasick at the drop of a hat and even thought I took medication before this trip, I still got super seasick as soon as the boat stopped and we were just swaying around and putting on our fins. Getting in the water and seeing all the cool fish (the visibility was great) helped but by the end of the second snorkeling stop (where they took us out much deeper and the waves were ROUGH), a few others and I were basically green and we called the end of the tour and headed back. I can't say enough good things about the people who work here, from the guy who helped get us set up with our equipment and later brought me a mug of super fizzy Coke to help settle my stomach to our tour guide who pointed out neat things below us (like the underwater sculptures at MUSA). I will say that the actual mechanics of snorkeling was a learn as you go approach - we didn't get much instruction other than just to blow on the googles if they fogged up - so unless you're an experienced snorkeler/swimmer, you might spend the first ten minutes accidentally gulping salt water. Once I did get the hang of it, it was a lot of fun. And even though the open water got terrifying near the end and, despite my nausea, I was fighting back fears of being swept away on the current, I felt safe that our guide was somewhere close around us. I don't think snorkeling is in the cards for me in the near future but for anyone else who's interested, I can't recommend CdB enough!

We couldn't go out due to the weather, which happens. We tried to be as flexible as possible, but…read moreboth days, the port didn't let anyone out. Casa del Buceo kept $120 USD of our deposit, and did not provide any service. Why not a full refund? That's a good question. Unfortunately, I cannot recommend this place. Unless you are going same day when the weather is nice, maybe the team is good, but I wouldn't reserve in advance again with them due to their lack of flexibility.

We booked 2 tours, one turtle snorkel with Gilmer and a 3 hour fishing trip with Manny and wow, I…read morecouldn't have asked for a better experience. I'm seven months pregnant and we have an 18 month old and I appreciated how accommodating both Gilmer and Manny were! Gilmer and Manny made sure to capture our experience so we could focus on the moment and sent us all the photos. Gilmer made sure to point out any creatures and give us insight. Manny & crew were able to help us snag 5 mahi mahi and the last one was a massive 60 pound male! Just incredible. On top of that they took us to a local restaurant to cook up our fresh fish. If we're not too tuckered out we may have to book another trip as I know it will be worth while. Great prices for life lasting memories, thanks again guys for being so awesome.

Gilmer was an amazing tour guide (we did the kayak and snorkeling experience). We were able to see…read morelots of colorful purple coral reef, barracuda, star fish, sting rays, sand dollars, and an assortment of fish! He took us to two different locations, and was very knowledgeable about what we saw! He also was able to show us where octopus live and gave us some cool facts. He was a very caring and fun tour guide. If i could give more than 5 stars I would. Thank you Gilmer! -Nikole & Kristian

Great experience swimming with whale sharks. Jj and his captain were fantastic. Every part of…read morethis experience is absolutely amazing. Highly recommend everyone experience this at least once. Boat was a great size for handling a long boat ride too.

The capitan Omar and Diego were incredible! We went out early and we were the first boat out there…read moreto spot them. We got to jump in several times and swam with several whale sharks! It could not have been better!

Absolutely horrible experience…read more I had booked a private transfer from Cancun to Playa Mujeres. I arrived and there was nobody waiting for me. I therefore had to use my phone in Mexico (something I was not planning on doing) to contact the Tour Operator. I was told there was an issue with the reservation getting into their system and to hold on. After about 20 minutes they told me that it would be at least an hour before they could get anyone to me. That they would cancel this trip and issue me a refund and that I could find a Taxi. Obviously I would not use this company to return to the airport and booked with a different company. Now, had this company wanted to even attempt to make things right, they should have informed me to book a taxi, and they would pay for that taxi. The trip I booked via Viator was $118. The Taxi Cost me about $147 for one way and the return trip with a different company was $75. So, essentially this company could have offered to pay for the taxi (they would not have had to pay for the cost of their driver or their transportation). So, for maybe an out of pocket expense to them of under $100 they could have maybe had a little better review. But, I did request and get a refund. The company responded to me, "We apologize, there was indeed an error in the automated system entry; however, we have approved 100% of the refund. We regret the inconvenience and remain at your service. Best regards!" User beware if you are using this company.

Highly recommend booking an excursion with CA Tours. The staff was prompt, professional, friendly…read moreand knowledgeable about everything. My group of 6 got picked up in a fairly large fan. We chose the Cenotes, Mayan ruins and snorkeling excursion. The $170 excursion included lunch, cold water, snacks, transportation from our resort in Playa Del Carman, tour guide. The 3 part excursion lasted from 745 to 3 PM. Highly recommend bringing towels, bug spray, water proof phone case, snacks and if you choose the Cenotes bring a flash light if you arent a fan of the dark. My friends and I really enjoyed our experience. Everything was organized. We had plenty of time to ourselves to explore and overall we felt really safe. We booked on Trip Advisor to get the price of $170. I'd recommend going through maybe your resort or hotel to see if you can get an additional discount.