Veronica is the best. DO NOT be one of those idiots who think they can just show up and get…read moreservice. You don't do that with the #1 stylist or waxer back home so don't try that sh!t in Playa. This ain't a herding cattle production, this is a boutique one on one experience with the owner. Veronica is knowledgeable, professional, and an amazing communicator. She could be charging more for her services in some fancy get up, but she keeps life simple and humble and we get to benefit for her choice. You will not get her level of quality in some "resort spa". Additionally those places are so fake and pretentious. Give me Veronica over a resort spa any day of the week. Veronica is so cool, like the person you'd actually like to have drinks with. She's got stories for days, which is nice because you don't think about the waxing. If you are a Karen, just go to a resort. Don't mess it up with Veronica for the rest of us. I can't believe some of those reviews from people who don't know how to follow direct and simple directions. This ain't the Alabama strip mall where you ask for the manager, you are in Mexico, get with the program. I will book ahead with Veronica every time I'm in Playa.

10/10 5star service! Friendly and welcoming. Great treatment, very professional. Best service and…read moreless pain than anyone I've ever had and Veronica is a very nice person. Highly recommended!

Came to Cancun for my birthday and came to Holistic Spa for a massage…read more Had the Deep tissue massage with Jonathan and my husband had his done with Jennifer. Both were very professional and excellent massages. We will definitely be back. If walking by... do not hesitate to walk in. 10/10..!

If there is someone to trust about a massage spot, it's me, so you're welcome in advance…read more We drove 40 minutes from Costa Mujeres after reading the great reviews of Holistic Spa Cancun. They didn't disappoint! I got one of the best massages ever by Agustin. Initially, I wanted a quick shoulder and foot rub. I wasn't in a spa day mood, but I extended the time once the massage started. For good reasons! I was in heaven. Agustin rubbed every knot out of my body. After the body massage, I got my feet washed before getting the fish pedicure, which I didn't necessarily care for but decided to do once he told me how it worked. I saw they were clean and didn't put anyone's dirty feet in the tank without sanitizing them. The fishies went to town on my feet and left feeling softer than they had ever felt after a regular pedicure. I am happy to have found this place cause I will be returning when I am back in Cancun.

Highly recommend! They have a wide variety of massages…read more Antonio was through with the deep tissue massage applying adequate pressure. Definitely will be coming back

Great massage. Had the four hands massage and it was so relaxing. We try to get here at least…read moreonce whenever we are in Cancun

Cool spa here at the resort but a lot of services are not offered due to covid restrictions…read more The group that I was with had Spa access and we happened to be the only ones in the spa so t was cool. Staff is very nice, chill, and doesn't get on you on time unless they have other appointments show up. Venue is very modern, clean, relaxing and just overall beautiful. Overall great experience just wish other services hadn't closed down.

Based on another review here where someone was able to book this spa while staying at another hotel…read more- I reached out to the resort today to see if I could book a couples massage here even though we're staying at another resort. The concierge wrote me back saying no, it's exclusively for hotel guests. That's a bit absurd as you'd think they would want people to experience and book the resort in the future based on a memorable experience. I guess they are too exclusive for our business. Too bad.

I came in for a simple haircut while in the resort. The staff were all accommodating and inviting…read more The spa was so relaxing and welcoming, even for a guy there for a hair cut. I regretted not taking advantage of the other services. They offer several massage and facial services as well as oils and aromas for purchase. I will give more options a try on the next visit.

We were staying at Hyatt Ziva Cancun for our wedding and the spa is part of our wedding package…read more This was my very first time at a spa and this place really set the bar high. From the time you walk in, your person stays with you to the end and see through your spa experience. We had Abraham as our guide and were there for hydrotherapy, which I have never done. We first were directed to some of the most luxurious locker rooms I've seen and change out into their provided bathrobes and slippers. We then walked down this beautiful walkway into the hydrotherapy area. We began our experience with the sauna, which included cucumbers on eyes with a cooling rag on your head. Then came a shower. They give you 4 options, all are private showers with closing doors. I chose the one with the cold water bucket (it's literally a bucket that you stand under and pull a chain). Then came the steam room for a little over 5 minutes, followed y the cold plunge! After that freezing experience comes the massage pool, where you sit in warm water and have water jets massage you lower back. Finally came the big pool. The pool itself is pretty huge in size and has a waterfall spout you can stand under, water jets massage platforms in the pool, and water jets for your lower bag. My personal favorite was the two spouts that are shooting out water at a higher pressure as this really helped massage my neck, shoulders, and chest. Overall, I give this experience a 11/10. I definitely recommend the hydrotherapy spa experience if you're staying in Hyatt Ziva Cancun.