Actually my pup was enrolled in a training program. It was great,…read morethe trainer was so patient and Loki was happy to learn and play with the other dogs. Would highly recommend if lessons are still available. Andie G.

A balanced review, for store, pets hotel/play dates and grooming. I have a yorkie (yes, I think he…read moreis the bestest of ALL the restest) and have been going to this branch for 5 years now. So, a review: Five stars for pets hotel/play dates! My dog loves them. Tail wiggles and lots of kisses on the way there, fond farewells on the way out. I snuck in once only to see him cuddling with the caregiver during afternoon nap time. I love the attention, care and professionalism of all staff. And the few times we had to leave him at the hotel, he seemed that he didn't want to come back with us A special shoutout to Hannah, his trainer. She is his favorite human ever, and loves seeing her. Yorkies are super smart dogs, sometimes challenging to train. We started with puppy classes when he was only 5 months old with Chris (who is not there any more) and continued with Hannah. What an amazing individual! She gained his trust right away and taught us (humans) how to better communicate and work with him. When we were away, we book some one-on-one training with her too; keeping the dog both entertained and engaged is important! Three stars for grooming. I don't have a favorite groomer, but a couple of times his nails are overtrimmed and he is really scared going in there grooming salon... Three stars for the store. Nothing special. Overall... we are enthusiastic fans of the petshotel. Thank you to all there for great experiences!!

It is April 2026, and Dr Weiner is gone! I have never met that person…read more I take my dog to see Doctor Kayla who is wonderful - a wonderful vet and a wonderful person. I'm a helicoptor dog mom who shamelessly obsesses over my chihuahua. I wouldn't bring my dog to just anybody. Dr Kayla really cares. At every appointment, she explains everything to me about my dog's health both now and in the future. She and I have a care plan that we are working on together, and I only want Dr Kayla caring for my furbaby in her final years. But Doctor Kayla is not the only lovely person at this practice - techs Tanisha and Nicole are wonderful. I just started working with Tanisha who is sweet and knowledgeable. I have worked with Nicole alittle longer, and my chihuahua loves her. Everyone at this practice is a pet parent; everyone is compassionate, patient, thorough, down-to-earth, and very trustworthy. Whenever my dog is in her appoinment, I go out for a coffee and/or snack without any worry - because I know my dog is in good hands. Many of the reviews here are from years ago. The new management now in 2026 is truly top-notch. I really mean that. Give this practice a chance now, and you will not be overcharged or disappointed. They are really good and competent folks. (PS: No longer living in the Chicago where - in my experience - the pet vet scene was awful. So when I say someone is a good vet, I mean it.)

Following the example of someone else, I see that most of the reviews are from years ago and center…read morearound someone named Dr. Weiner. But he's not there anymore! I've been going here for two years with my sweet little cat, Tortellini. The team has been so friendly and caring and has treated me and Tortellini so well. The vet team is so nice and patient with my anxious little Tortellini. Dr. Kayala is very kind and straightforward and explains the options of next steps clearly. Would highly recommend!

To start, my puppy and I haven't taken a class here yet, but I will update as soon as we do. I…read morewanted to leave a review purely based on my initial conversations and meeting Lance for our consultation. I adopted a puppy last Saturday who is extremely fearful of everything - seriously, every person, every sound, every little thing. I cannot take her outside without her shutting down and cowering in a corner within 30 second of stepping out my door. I reached out to Compatible Canine and received a message back from Lance within two days who let me know they always start with a consultation. I called the number provided to me and was able to schedule a consult a few days later (he wanted to wait until she had a full week to settle in before meeting her). A few days before my scheduled consultation, I reached back out explaining that my puppy is so fearful (and I don't drive) that it would be really difficult to get her to walk to Compatible Canine. I asked if there was any chance someone could come out to meet her at my place/somewhere nearby outdoors. Lance was able to accommodate and spent an hour yesterday observing my puppy's behavior and providing me with tips. In the first hour I spoke with Lance, I learned SO much. Last night was the first time I was able to sleep with my puppy in the living room with barely any whining and no barking (previously her separation anxiety required me to move her crate into my room each night). Again, we haven't taken a class with Lance yet, but I'm already grateful. We will be enrolling in 2 day classes a week.

There is no better way to describe Lance and his two other trainers as miracle workers. I have a…read more1.5-year-old cattle dog/husky mix who is extremely fear reactive. It was impossible to walk by other dogs without a huge scene or even people without him growling. Baths and nail cutting were out of the question as the local groomer told me to never bring him back, and when I attempted, he would become aggressive towards me. I have always believed in Kevin and thus have been to A LOT of trainers in search of helping him reach his full potential of being a great dog. Away from his fears, Kevin is the sweetest dog. The number of people who told me he was "incurable" and that I would have to simply manage with what I have the rest of my life left me deflated and hopeless. Then I stopped to chat with a woman who was walking her German Shepherd one day and she told me I had to go see Lance. A week later I was sold. Lance has been a blessing. He has achieved more with Kevin in a matter of months than others said Kevin could accomplish in his entire life. While Kevin still has some work to be done, he now can walk by dogs without a scene, LOVES pets from people and even just this week had his first bath and nail cutting without any issues. Kevin's sister is another shining example of Lance's work. She was returned to the rescue by a family who said she was heavily resource-guarding and acting aggressively. My mom adopted her but was worried she was too much to handle. Since working with Lance, Luna is a new dog and easily the best dog my mom has ever owned. It is not just Lance's abilities to train dogs that are so incredible, he is also there for the owners. He understands and allows us to speak our minds and even vent with frustration about the different obstacles we have faced during the training process. He is ALWAYS available to the owners and truly loves what he does and the dogs he works with. I really cannot say enough great things about Lance and his team. If you are struggling with your dog, Lance is the answer. I rarely write reviews but this one was necessary because I empathize with the difficulty of finding great trainers--Lance is beyond great.

I received a quick appointment for labs. Dr Stokes called with the results. I was able to pick up…read morethe medicine that night. When I called for clarification Dr Stokes called me back and helped me move forward with my cat's treatment.i cannot ask for more. Communication has improved 300%

Everything. I brought my dog to Angell after VEG consulted…read morewith them about repairing an incision that had opened 2 days after TPLO surgery. Angell quoted about $3000 for the repair. When I got to Angell, it took almost an hour for triage to even look at my dog. It took another 5-6 hours before I we were seen by a vet which means my dog was left on a tile floor in the waiting room with an open incision that was seeping blood and with no pain medication or sedation. When we were seen by an intern - I don't remember her name but she was horrible, yelling at me to keep my dog still - she checked the wound, took some pictures, and disappeared. When she came back, the cost she gave was what Angell told VEG. I went to pay and was told that I was given the wrong quote and it would be $7-10,000 and that my dog would absolutely need a second surgery in 8-12 weeks. I was able to contact the vet tech where the original surgery was done and she asked the intern if they could bandage it in a way it would last 24-48 hours and she said yes. So, $600 later, I took my dog home after being told he had not been given medication and that he was aggressive with behavior problems. My dog is a favorite at my real vet's office and they always comment on how sweet he is. 7 hours later, the bandage had completely loosened and the incision opened completely, exposing the plate in his leg. I decided not to return to Angell and went to Blue Pearl where they properly medicated and bandaged my dog's leg. 24 hours later, I brought my dog to my vet where they repaired the incision for less than $1000. He did not need the surgery Angell wanted to do and he did not need an additional surgery. Then, I got a bill for medication for my dog even though the intern told me no medication was given. After 3 requests to talk to management, someone finally got in touch with me, told me my dog was given medication, and that if I didn't pay, they would ruin my credit (I sent them a check not even made out to them and they cashed it anyway - isn't that illegal?). I told them I believed they should reimburse the charge for the incompetent bandaging that I had to have redone and they refused. I filed a complaint with my credit card company - with the bills from Blue Pearl as well as the bill from my vet showing the work that actually needed to be done and they agreed that the charges should be reversed. Angell refused to reimburse any money. I hope you're happy that you stole over $600 from a senior citizen on a fixed income and that you would have done 2 unnecessary surgeries totaling over $10,000 if I had agreed to it. I remember now why so many people say that Angell is where dogs go to die. You people are horrible. You kept my dog waiting - in pain - for hours, lied about medicating him, lied about him needing two major surgeries, and did an incompetent job bandaging up his wound which needed to be redone 7 hours later by a competent vet. If I could give you negative stars I would. I will never trust you to even touch one of my dogs again. The only thing you want is money and you're willing to lie and do unnecessary surgeries to get it. So, enjoy your blood money. You're a bunch of thieves. If you provided competent service, at least I could justify paying but not when someone else has to do the exact same work, except they did it properly.

Abusive, disorganized, and irresponsible owner/CEO. Marie takes it as a personal offense if you…read moredon't let her walk all over you, even though she pressures volunteers to move rescues out before completion of their medical files, but gets pissed at YOU. Please enjoy the attached screen recordings. I'm intending on submitting a complaint to the MA Attoney General later today

Update: I suggest anyone check out "This Is The Dog!" (They have cats, too). Shelter in Florida who…read morerelocates animals to New England. Much more positive experience!!

I so appreciate the care and attention the staff and volunteers invested in the dog I adopted from…read morethe Boston Animal Control and Shelter. Bella the pittie mix was in their care for over a month, during which time they treated the multiple serious conditions this abandoned dog came in with, including surgical treatment for a painful eye infection. When I met Bella at the facility, I got to see her interact with several of the caring staff and volunteers: Bella was obviously very comfortable and attached to them all. It was touching to see each person take a private moment to sit on the floor, pet her and say their personal goodbyes. From the copy of the extensive veterinarian medical records I was given, I can see that Bella's vet care was proactive, thorough, expert, and regular. Perhaps most importantly there was evidence that Dr. Walz sought and valued the insights of the staff and volunteers who provided daily and hourly care to Bella. For example, medication was issued for a finite period based on the observations of the attentive staff (hives with which Bella came into the shelter reappeared after she ate a peanut butter treat, then a few minutes later ate a bee in the play yard). Bella and I have now been together for weeks and I am learning more about her behavioral and trust issues from being abandoned that will take us time to heal with patience and training. Realizing this makes me all the more impressed with how comfortable, safe and happy she demonstrated herself to feel when I observed her in the care of the shelter staff and volunteers.

I got my Maltese from this shelter 13 years ago. Sidney had been found as a stray. The shelter did…read morea great job neutering him, giving him vaccines, estimating his age, and telling me about some of his unique behaviors. Yesterday I had to make the painful decision to euthanize him because at 15 years of age, he was in pain. When I am ready to adopt again, I will return here.

Not for cat adoption. Woman who runs it definitely is judgy based on appearance and age. Not…read morepleased with the way we were treated by the person we needed to speak to about meeting a cat. Filled out the form handed it to her and were told no. My daughter well into her mid 20's asked about a cat and was told only serious inquiries and they have to qualify. She asked ok who do I speak to lady said me and turned her back. Mean while others that walked in did the same thing and were allowed to visit. Very rude and acts all high and mighty. We were interested in meeting an adult cat which I'm sure doesn't happen too often when surrounded by kittens. Visited on 2/21 3pm That being said Love the variety of products. The front counter employees and sales floor crew are super nice and helpful. Beautiful location. Love that Blue is still around but wondering if he likes the new place seems not as social as he was at the other location. Cat habitat is gorgeous minus the rude cat lady.

This new location is big, clean and organized. My favorite part is they kept the kitty city and you…read morecan get your kitty fix when you shop here. The enclosure is always clean and well maintained and all the kitty's are available for adoption. Tons of pet food, toys, and accessories. Cute dog cookies and birthday stuff. Don't forget your frequent shopper punch card, after so many purchases you can get 10% off. Plenty of parking in the far end Sherwood Plaza.

Apologies in advance for kvetching but sometimes Gen Z employees make me want to scream. I am well…read moreaware that if I ask for a help in PetSmart, I will pretty much always either get help from a knowledgeable, customer service oriented, animal loving employee OR I will get nothing from an employee who is working hard at doing the minimum required to not get fired. By now you have likely guessed that today I got the latter. After closely searching the aisles for the item I needed, I rolled the dice and asked a cashier for help. Me : " where can I find a poop bag holder that..." Gen Z employee: *cuts me off mid sentence* " in the toy aisle." Me: " which toy aisle? there are more than one." Gen Z " the one over there" *gestures vaguely* Me: " I looked, so where exactly in the aisle is it?" Gen Z: *frustrated look* " OK I'll just show you." I follow Gen Z to location and she gestures to an area with I have searched already since there are similar items there. I ask her where exactly and she points to everything and says "all of these," clearly having zero clue what I was looking for since she stopped listening before hearing what I needed. I say I looked already and it's not here. Gen Z : "Then we don't have it" and walks away in a snit. She stole my snit! She wasted my time, gave me attitude and may as well have flipped me the bird to top it off. So I was irked. So, dear Yelpers, I came here to have my snit. Many thanks for indulging me. Now I'm over it. Have a lovely day.

I've been a loyal customer of PetSmart for four years, but my recent experience at the grooming…read moresalon was incredibly frustrating and disappointing. I arrived 8 minutes late for my dog's 9:45 AM grooming appointment. Upon entering, I found a line out the door and patiently waited my turn. Unfortunately, no one greeted me, and I felt completely ignored. A groomer, Hannah, glanced outside but didn't acknowledge the growing line. After waiting, I was told I was too late, even though I had been outside for 10 minutes. The groomer seemed stressed and said, "I can't do it. You're late," without offering any alternatives. She mentioned I should've called, but calling while waiting in line wouldn't have changed anything. Instead of offering solutions, I was told to cancel and reschedule. However, there were several options they could have taken to resolve the situation: Rather than turning me away immediately, they could have asked if I was willing to modify my dog's grooming experience to fit the time I arrived. A shorter grooming session, or adjusting the focus of the session, could have worked for both of us. If my assigned groomer wasn't available, they could have quickly reassigned me to another available groomer, which would have minimized the delay and ensured my dog was still taken care of. Alternatively, since PetSmart offers walk-in services, they could have added me to a later slot that day, even if it meant a slightly longer wait for my dog. This would have shown flexibility and a willingness to accommodate. I left the salon discouraged, only to realize I had another appointment in 15 minutes, making me 45 minutes late. I returned, explaining how inconvenient this was, but was met with no resolution--just a dismissive "Have a nice day." The lack of empathy, communication, and professionalism was appalling. A simple acknowledgment of my situation and a few alternative solutions could have turned this into a positive experience. Instead, I was left feeling completely dismissed. As a loyal customer, I expected much better treatment. This experience has left me questioning whether I'll continue using PetSmart for grooming moving forward.