We really had a great experience yesterday with the bus and driver! Clinton was really great and…read moreflexible with our group. It's difficult to get a big group around but he was patient and worked with us throughout the day. Thanks again for all of your help with this!

Our corporate team rented a small minivan last weekend for a trip to the sugar shack. At first, we…read morewere quite hesitant about booking the vehicle as the price was a little over our budget, and competitors offered better prices. But after discussing this matter with one of the representatives, we were offered a fair deal. The representative responded quickly, which was so appreciated, as this trip was planned last minute. Finally, the driver was welcoming and punctual. The minivan itself could have been a little more spacious, but given the excellent service we got from this company, I think they still deserve the 5 stars.

Please do not use megabus unless u can't book a flight or a train. This is the worst experince and…read morelike a nightmare to my family. The bus stopped at Kingston, at first they said only 15 mins then turned into 45 mins delay. And later it's an hour and then 3 hours delay at Kingston. Everyone was so upset and all they said were the next driver is on the way? On the way for 3 hours? Under this hot summer weather, we felt like we are dying, dehydrated. Everyone is angry with their explanation, some people are heading to the concert in Toronto and not be able to get their on time because of their delay. I would never ever go on this bus again. This is the worst service, worst exprience.

The worst bus company, band of thieves, I booked a trip for my 15 years old Son but they didn't…read moreallow him to board into the bus the driver was very rude and impolite with him, when I escalated and requested a refund they have said they don't refund even the return that was after 4 days, they stole 173$ of my money. Never use this bus.

Booked a last minute roundtrip MTL-NYC ticket about an hour before finding out extreme weather…read moreconditions in NYC had cancelled my reason for going. I called customer service immediately and after speaking to a customer service agent for over a half hour, was told that the only refund I could be offered on my $200+ ticket was $34.50. A 15% refund on a ticket cancelled during extreme weather conditions isn't customer service; it's excessively punitive and unreasonable. I felt completely stonewalled by the supervisor to whom I spoke. Extremely unsatisfactory.

I am writing this review to share a very troubling experience I had while traveling with Greyhound…read more My mother and I traveled from New York to Montreal on a night bus scheduled to depart at midnight on Tuesday, January 13, 2026. We arrived slightly late at 12:03 a.m., but the bus had not yet departed. Our tickets were quickly checked by an agent, and we were allowed to board the bus without any issue. The driver appeared to be busy dealing with a technical problem and did not pay much attention to passengers boarding. The trip started normally. About five hours later, when we were close to the U.S.-Canada border, the driver decided to check tickets again. At that point, we realized we had made a genuine mistake: our tickets were for Monday, January 12 instead of Tuesday, January 13. We immediately apologized for the mistake. However, the driver responded very aggressively and repeatedly told us to "get out of the bus," refusing to have any discussion. He stepped outside and waited for us to leave. It took me a moment to realize he was serious. I explained that it was around 5 a.m., we were in the middle of nowhere, I had no Wi-Fi or phone service, and I could not reasonably leave my mother stranded in the cold. This behavior showed a complete lack of basic customer service and empathy. The driver then threatened to call the police if we did not get off the bus. I pointed out that our tickets had already been checked before boarding and that this issue should not have been discovered five hours into the trip. At that point, the driver offered to let us continue the journey if we paid him $40 USD in cash ($20 each). We felt forced to accept, as we had no realistic alternative to get home. The money was taken directly by the driver, not through any official Greyhound process. After paying, we were allowed back onto the bus. Another passenger later told me that he had made the same ticket mistake and had been charged $100 USD in cash by the driver before boarding, which the driver also put directly into his pocket. This experience felt like extortion, not customer service. I do not believe it is acceptable--or legal--for a driver to demand cash payments from passengers in order to continue a trip, especially under threats and in unsafe conditions. I am extremely disappointed and concerned by this experience. I hope Greyhound takes this seriously and addresses this type of behavior, as it reflects very poorly on the company.

$10 to and from the airport. Best of all the fair is valid for 24 hours after activated. The ticket…read morecan be purchased at the airport station or paid by in cash on the bus. We got on at the station at the airport which is located at arrival (few mins walk from arrival). Signage are clear in pointing or directing where bus stop is located. The bus is never super busy. Best of all there is an area for the luggage. Love it. It is inexpensive and convenient.

The 747 Express Bus is super convenient! If you land at the Pierre-Elliott-Trudeau international…read moreairport and are in need in getting to DT Montreal, look no further! The 747 Express Bus ticket can be purchased by the main ground transportation area - there is also an information desk adjacent, just in case you need to make any inquiries. Purchase the ticket via the ticket vending machine, and exit the airport to where the 747 sign is. The bus is fast and efficient, and there is even wi-fi and racks for your luggage(s). The map clearly labels the different stops, but just like any other city buses, they only stop if there are individuals at the designated bus-stops and/or if someone requests that stop. Make sure you have your map ready or know exactly when to ring to get-off. Highly recommend! +perfect to access DT Montreal +purchase tickets by ground transportation area +free wi-fi on bus +luggage racks

Save your money, especially if you have a smaller group and not a long distance to drive. Better…read moreoff with cabs.

From the owner: Motor Coach, Minibus, School bus, Charter Bus, Motorcoachread more

6-day Maritimes Trip July 13-18. Tour guide: Quan. It was…read morewonderful! I really enjoyed it! We visited many nice places. The hotels were comfortable enough. The guide was kind and helpful.

I went to Toronto and Niagara Falls with Concord Tours and thoroughly enjoyed the experience. I…read morewant to personally thank Jackie for going the extra mile to make my mother and I very comfortable and happy during the three day trip. I would recommend friends and family to sign up with Concord Tours for any bus trip in North America. You rock Jackie!

They didn't treat me well in the customer service aftermath, and I don't know I can push past this…read more I have never been so abused in any customer service situation as much as this, not even Flair was so horrendous. I think I'm still not over it.

Bought a ticket from Montreal airport Waited at bus stop…read morebus didn't show up when I went to orleans express office they told the bus has been charged and the already departed, i called their office to complain they told me we can't do anything , they are urealiabel Never use thier service again we move via rail

Terrible bus service. I took it recently and had to wait 45 minutes for the bus. The driver said it…read morebroke down. The last time I took it the bus sat on the bus for an hour. He wouldn't tell the passengers what's going on. And they wouldn't ask. They just sat on the bus like idiots. I got off the bus and asked what's up. The driver was old, rotten teeth. He said there was a problem with the bus so a new one is coming. I asked what the problem is and he said he doesn't know. Then all the passengers had to change buses with their luggage. Really annoying. No apology was offered by the driver. Most of their drivers are old, very near or past age 70. Some of their buses look like old Greyhound buses. No wonder they break down. Unfortunately there's only one bus that goes all the up north with stops along the way. The other bus Maheux only stops in several towns. You can take a local bus from Laval but you have to change buses 2x and it takes an extra hour. It's cheaper though. Best to drive there in your car. Typo - the last time I took the bus it sat in the bus depot for an hour. The driver wouldn't tell the passengers what's going on.

From the owner: Autobus Galland possède une solide expertise de plus de 70 ans dans le transport par autobus…read more Location d'autobus de tous les types ; autocars de luxe, autobus scolaires, minibus, transport adapté.