Picture this... 300 miles from home and a problem with the rear tire on my Road Glide. Friday afternoon, an hour before closing, just happened to be at this dealership, and its Americade bike week. Talked with service; they set the expectation it would get done, but no estimate. Come to find out my bike was on a lift after hours, and ready for me first thing in the AM; new tire mounted/balanced, belt adjusted correctly, washed and cleaned up. I even got a discount due to my HOG membership. To say the least, I couldn't have been happier. The service and parts folks made me feel taken care of, things were under control, and dead simple. Hugs all around. So happy my 1 vacation this crazy covid year went on thanks to the folks at AHD. read more

I recently moved to Saratoga County and was on a search for my new home dealership. After visiting 4 shops, I chose to go with Adirondack H-D. Roy, Bill & Joe all gave me top notch service from the start. They helped me order parts, locate parts and made sure they got here on time. Once the parts were ordered, Tom in service took over and did a top notch job making sure the bike got done to my satisfaction and on time. I will getting a lot more service there as well as more parts.. If you're in the area, I would not hesitate to stop in.., read more

Buyer be ware. I purchased a 2014 CVO from a close freind of mine who relied on AHD, to recommend a motor upgrade, knowing he had a 6 year Harley Davidson Extended Service Plan. When My friend got transferred for work, having 2 bikes, he only wanted to bring one and sold me the CVO Road king for what AHD was going to give him for it, even after installing a brand new stage 3 kit. I had to break it in. The Extended Service plan (ESP) was transferred to me and after 15,000 miles I had a problem with the lifters and new cam installation with the stage 3 kit. The Stage 3 kit installed was a race kit making the CVO not street compliant, voiding the ESP. The Service manager at AHD insisted it was legal and will not void the plan. Wrong- Both Harley Davidson Customer service and the ESP said the upgrade voided any warrantee the Manufacturer may have had or the ESP. Again the consumer, totally relying on the expertise of the experts at AHD is getting screwed. This will cost me $3500 to repair just to ride. ESP still void. read more

I stopped at this dealership to inquire about a first service on a Pan-American. I asked the service manager what was included in a first service. His response was I have no idea. I said well how much does it cost. Once again he said I have no idea. He stated the bike was new and he did not know anything about it. This is probably the worst customer service I've ever experienced in a Harley dealership. Won't be getting my business anytime soon. I'll do my own maintenance if they don't know how to do the work on my bike. read more

Stopped by to get a new riding helmet with my girl and was totally disappointed for a dealership this size .They had a very limited selection of helmets and the ones they did have were mostly half helmets and overpriced. I was riding through the area last year and the store seemed better stocked when we visited . They also didn't have the jacket my girl liked in a LG a basic size are you kidding . The feel of the place wasn't cool either we won't be returning .Fort Ann is much better and worth the ride if riding threw the area on your Harley . The only thing good about this experience was riding route 22. read more

We stopped in to ADK Harley in desperate need for an inspection on the bike. We had traveled all day to get there. We thought they were open later, but they actually were closing at 3. At first they weren't sure if they would be able to get us in. Then a very nice woman came and I wish I remembered her name. But she got us in!!! It was so nice of her and we still appreciate it. So thank you so much. read more

My experiences with the parts department has always been great. The guys are knowledgeable and helpful. Unfortunately when I needed to use the service department my experiences changed dramatically. I should have been tipped off when I called after a week and I was told the bike had been ready for four days but they couldn't reach me. Picked it up and quickly found out the problem wasn't fixed as well as having them give me a list of recommended repairs covered under my warranty that they didn't tell me about when I called. Second time around and nothing but problems with the warranty claim. They actually refused to do any work without my ESP card. I ended up having to call the dealer I purchased the bike through in order to get the ball rolling. The service manager got involved and things got better. He genuinely wanted to improve my experience and things started looking up until the service consultant insulted me over the phone. Picked the bike up the second time and the problem was still there. Now I grant you this issue was not easy to find and the typical causes of the problem were not the culprit and that was part of the reason I was back three times to get it fixed. The biggest problem is that the consultants say they will call you back and don't or just ignore you completely. With all the problems I had you would think they would remember my name or at least my nightmare bike but nope, they asked me every time I called (unless I spoke to the service manager) why my bike was there. I was also told I couldn't have a loaner bike because I didn't buy it there. That would have been a fair response had I not been jerked around by the service consultants for weeks on end. After I got the bike back and repaired I sent an email to the general manager expressing my dissatisfaction and it was answered with the most resounding silence ever. No phone message, email reply or snail mail letter attempting to regain my business. That's ok I'm happy to take my business elsewhere and I will be sure to use outlets like this and let as many people that I can know that Adirondack Harley Davidson is NOT a place to bring your business....unless you like to be ignored and insulted that is. read more

Turn around and run away as fast as you can. The WORST experience at a Harley Dealership I have ever experienced. Purchased a 2015 Breakout. When picking up the bike I realized that the price was higher than we had spoken about days earlier. I was anxious to get the paperwork completed and ride so I ate the $100. They pulled the bike out for me and I was amazed how dirty it was. I just spent $20,000 and they didn't even have it detailed. Well, once I got the bike home and started to rinse it off, I soon realized why they didn't have it detailed. There were scratches throughout the paint, dented chrome, badly scratched aluminum, and missing bolts that were supposed to attach the new slip-on mufflers to the frame bracket. Took the bike back and had the pleasure (NOT) of meeting with sales rep and sales manager. Get this, their comment to me was that all Harley's come to the dealerships like that. REALLY? I couldn't believe that they just made that statement. Well, to shorten the story, after much deliberation with sales/service team they agreed to detail the bike, replace the chrome, and install missing bolts. Well, went to pick the bike up again. Most of the scratches in the paint were taken care of; Scratches remained in the aluminum; bolts were installed; and lastly the chrome was replaced but not with out a deep scratch they made in it upon installation. I was so pissed I had to walk away before I lost control. I did not want them to touch the bike again. I will never spend another $ at this dealership. I want to make everyone aware of my horrible experience and to please think twice before going here. Will continue to post reviews and inform potential buyers of my experience. I will give all future business to the most reputable, honest dealership in the area BRUNSWICK HARLEY. read more