Adidas on Market Street is a large store, the store looks fairly good and modern and has a decent selection of Adidas products, as you enter the store you can see a lot of Manchester United branding (As a City fan I'm going to ignore that), as well as a smaller selection from other Adidas elite teams including Bayern Munich, Real Madrid and Arsenal.
They have tried to make the store look as good as possible, in terms of facilities they have a printing area to customise football shirts and products in-store, the more popular players have been pre-printed.
The worst part about this store for me is the service, I came in to do a return, dI originally asked for an exchange, however, the product was out of stock but the store made it as hard as possible to get my money back. Despite telling the employee that I did not want to swap for a different item, he kept proceeding to tell me about other similar items they had, even though I made it clear that this product was for a friend, and I would not be able to guess what they wanted. After asking for a refund, I was offered a gift card... twice. Why is Adidas so desperate to keep ahold of my money?
Eventually, I was told I could not have a refund unless I presented the original payment card, they are unable to do a remote refund and the physical card MUST be present. I did not have this on me, and the colleague or the manager (unapologetic and rude), also refused to refund me in other methods such as onto a different card, or in cash. I had the item, I had the receipt. Why does it matter which card the refund goes onto? Surely in this day and age, it must be possible to refund a transaction without the payment card being there?
2* - The service SUCKS at this Adidas concept store, I wouldn't feel confident getting a refund if something goes wrong and prices are often higher than buying it from other retailers compared to Adidas direct. read more