I bought a pair of shoes from here (the Blackburn store) and the soles cracked on both shoes after just 6 weeks and not much wear. I took them back only to be told by the very arrogant shop assistant that they couldn't (more like wouldn't) refund my money. All they could do was give me a replacement pair, which no doubt will go the same way as the first pair did.
She refused to listen and just kept quoting company policy at me, refusing to recognise my statutory rights as a paying customer. I am 55 years old and have returned various faulty products (it happens, not often, but happens) to retailers over the years and have always been refunded. This is the first shop that refused to refund
Cheaply made products and ill mannered staff, in my experience. The first and last time I will buy from Shoe Zone. Shop elsewhere for your footwear. read more