I had an awful experience with Adidas' customer service. I bought a product and tested it on a short car trip for less than 15 minutes to check the fit. When I tried to return it, they refused, claiming it was slightly dirty on the bottom. They sent it back to me instead of processing the return.
I cleaned it thoroughly and sent it back again. Since then, Adidas has ignored my complaint for over two months. No refund, no return, and no response. They even provided misleading information and showed a complete lack of respect.
This is unacceptable for a brand of this size. If you expect fair treatment and proper customer service, think twice before buying from Adidas. read more