On April 23, 2018 Candace Kelley came to our office Esthetic Design Dental Office at Riverview, FL. She said about the ad cart at Winn Dixie, 10665 Big Bend Rd, Riverview FL 33569. The very next day she was in the parking lot of our office and called us, before we scheduled her to meet us, she walked in to the office and said I have other Dr's waiting for this program and told me, that I have to sign the contract immediately. I have the contract signed on 04/24/2018 for the amount $3199.50 through direct deposit account. The amount was withdrawn immediately. She said some one will contact for the design and the program will start with in a month. On May 9,2018 I got a email from Vinod Kumar Joshi for the design, it was finalized on 06/13/2018. I was told the ad will start by August 2018. I visited Winn Dixie 10665 Big Bend Rd, Riverview FL 33569 on 09/25/2018, but didn't see the display of the ad. Emailed Candace Kelley on 09/26/2018 regarding the same. On 11/09/2018 I got a email from Paul Mason saying that they are starting the ad campaign from the start. On 12/20/2018 a second approval for the ad design was done by Vinod Joshi. On 01/07/2019 got a email from Customer service telling that they will install the new ad cart and the program will end by Feb, 2020. I emailed Candace Kelley to send new contract form including new dates, but never received any reply from her. On 10/21/2019 Candace Kelley called our office, I told her the actual date the campaign had started and when it ends, also mentioned she never replied or sent the new contract regarding the date change. I clearly mentioned the ad cart didn't start till Feb 2019, and I was told by the customer care that it will end in 2020. She said she will send it and sent us the contract on 10/22/2019. We sent her the contract back on 10/24/19. On 10/25/19 , $3109.50 was withdrawn from our Business account. I called her immediately and asked her why the amount was withdrawn. We never had agreed for any further service and the previous service will end in Feb 2020. She said the amount will be returned within a month. I spoke to her on 10/25/2019 and its been three months but still the amount is not returned. On 11/06/2019 received a email from billing company that our Ad cart program is cancelled, without returning the amount they took from our account. The whole process was tedious, they said it will start in Aug of 2018 and they were least bothered to check whether it had started. After complaining they finally started in Feb 2019 which will end in 2020. But they withdraw the amount for no reason. Even after multiple emails to Candace Kelley, she never replied regarding the issue. I have all the documented emails from them to take further action. A company must work professionally with Morality and Ethically which is not seen in ADCART. Still waiting for them to return the amount. Looks a Company had found a new way to CHEAT the Customer. read more