The absolute worst experience. I only picked up my phone to write this review…read more First, the day I called to inquire about membership, I was told that my entire family could be on my membership. They specifically said my spouse was included. After I paid the $99, I logged in only to find that was not true. Every time I tried to cancel, the representatives (with an "s") strategically spoke extremely slow even when I told them I could not talk long. Literally each representative talked slow and took a long time to cancel my membership. I was working during the day and was not able to just sit on the phone to wait for them to cancel. They kept trying to figure out how to keep my family's membership. They were successful at duping me into keeping the membership for 24 hours because they said if I cancel the appointment that I literally just scheduled, I would be charged a $99 late cancellation fee which makes ABSOLUTELY no sense because it was just scheduled. Then, I rearranged my entire family's schedule including dinner and homework time to drive all the way (35 minutes which equals 70 minutes roundtrip) to the office...only to find a locked door with no one inside the office. Picture included. There was no contact information on the door to let them know I was there. I called the thriveworks customer service. All for them to tell me they could not call the therapist to let her know we were waiting. They had to email the office and they would respond within 24-48 hours. Smh. Ok... now tell me this!!! If I didn't show up, I would be charged $99 for a late cancellation or no show fee. Right? So...do they owe me $99 for my time, energy, gas, my family's dinner, children's homework, etc? Yes, they do. Thriveworks is completely disgusting and they wasted my time, my children's time, my husband's time, and I'm going to make sure everyone I know...understands how awful thriveworks is.

From the owner: At Thriveworks in Washington, DC, you can get therapy online & in person. We offer individual…read moretherapy (for kids, teens, & adults), couples & marriage counseling, and more—and we accept most insurances. Choose your ideal provider and start therapy within 3-5 days. Our licensed clinicians create personalized treatment plans for challenges like anxiety and depression. Our support team is available with extended hours to help book an appointment, or you can book online. Established in 2008, Thriveworks is a leading mental health provider working to make therapy better for everyone. We provide best-practice care & foster a supportive environment our clinicians can thrive in.

I went into my Zoom appointment with Dr. Sumner feeling nervous, which honestly was expected since…read moreanxiety was the very reason I was seeking help. That said, I was not terribly anxious because I had already had such a wonderful, warm, and reassuring intake call with her assistant Sarah, who was kind, patient, and thorough. Even so, I had never met Dr. Sumner before, and with my anxiety being as high as it was, I felt that familiar edge of fear creep in. Within just minutes of speaking with Dr. Sumner, that fear completely melted away. Her presence was calm, grounded, and deeply compassionate, and I immediately felt safe. She took the time to truly listen, not just to my symptoms, but to my story. She gently and clearly explained that the anxiety I was experiencing was a very normal response to the amount of stress I had been under. That alone brought such relief. What truly stood out to me was when she explained how anxiety often feeds on itself, how we become anxious about having anxiety, which only intensifies it. That insight hit home so deeply. I had experienced a difficult bout of anxiety back in 2019, and having it return stirred up so many old, painful memories. Dr. Sumner understood this immediately and addressed it with such wisdom and kindness that I felt seen and understood rather than judged or rushed. She also quickly picked up on the fact that I am very hesitant about medication and strongly prefer natural approaches. Instead of dismissing that, she respected it fully. Learning that Dr. Sumner is also an herbologist spoke straight to my heart. It meant everything to be working with someone who honors both mental health and natural healing. Her approach felt balanced, thoughtful, and deeply humane. By the end of our call, I felt something I had not felt in a long time, peace. I could breathe again. I felt hopeful. I even felt excited about my life moving forward. That shift alone was priceless. Dr. Sumner is thoughtful, caring, gentle, brilliant, and genuinely kind. She has a rare ability to calm, reassure, and empower all at the same time. I am beyond grateful for her care and cannot recommend her highly enough to anyone who is struggling with anxiety and looking for a compassionate, whole person approach.

initial call with Joseph Torres out of California was fantastic. very warm and friendly and…read moreextremely helpful with his direction.

I highly advise against this location. The culture here is one of forcing the staff's ideas and…read morenarratives onto the children and parents. The team treats parents with disdain - they act like they are above everyone. It's as if you (the parents) are there to serve them and not vice versa. There is no consideration of working parents - you will be at their office when they tell you - and when you do show up for scheduled therapy appointments, it's not uncommon to wait 15-20 minutes for the therapist-- again reinforcing the idea that, you and your time is of lessor importance than the staff. At no time did it feel like a team environment (staff + parents working together) - rather, it was the staff speaking at the parents - with a heavy bias to keep the child in the program as long as possible. As I recall, the program operates on a four-week cycle. So, if you are there on week 5, you get to do the same things you did in week one. My child became agitated with the repetition - wanting to cover topics they hadn't already made significant progress on. This became another point of contention with the therapist, who only seemed focused on keeping my child as long as insurance allowed. The doctor they have on staff is based out of New York and spends a (virtual) whole 5 - 15 minutes with the child, all the meanwhile prescribing medications rapid fire. In the end, it got so ridiculous that the therapist told my child that if she left the program early, she wouldn't get a graduation party. It was almost like they were playing a game of chicken with us. My child saw it for what it was and decided not to return. In summary, I highly recommend against this Embark location.

Embark Behavior in Cabin John Maryland is a money making scam…read more I am a PhD brain scientist with a background in brain development My son had a behavioral diagnosis and he has received incredible treatment that helped him become a healthy and thriving young individual Embark stands out as a con. The therapist on the bills were not the actual therapist There were all sorts of treatment costs that were supposed to be covered by my insurance but Embark kept demanding money from me Staff would constantly lie They'd claim they had spoken to my child's previous therapist or guidance counselor but that was not true. When I said my son would be seeing his pediatrician, they said that was not allowed When I said my son would be receiving his social services they brought me into the office claiming it was "therapy" with my son, but I didn't see my son. Instead the staff yelled at me for "treatment interference" When the county advocate tried to join a call with them, they banned her from communication and once again sent bullying emails. Again my son has received incredible treatment from other facilities Embark, is a scam, they will bully, lie and charge your insurance half a million dollars to get rich

My granddaughter started with ABA a little over a year ago. She loves her RBT and looks forward to…read moregoing. This child couldn't sit still for 2 seconds and now can sit for minutes, weather it's to do puzzles, arts & crafts. She has learned to wait and to be more patient. She has improved with many skills and it's all because of Eleos. The staff is wonderful and always ready to answer questions . We couldn't ask for a better ABA Center. Thank you Eleos! TS

Eleos ABA has changed our life for the better! Casey Budd is my son's BCBA and an absolute savior!…read more The quality of care my son has received, the progress he has made, and the overall quality of life my son has now is phenomenal. Casey is patient, empathetic, smart, and caring. The monthly parent training my husband and I receive has improved how we interact with our son. The staff she hires is outstanding. Our RBT is a God sent! If you want to help your child then I encourage you to contact Eleos ABA. My family is forever grateful to them.