After years of holding out and sticking with the local little guy, I am dropping Adanac insurance in favour of a larger western Canadian insurance broker. It has little to do with the couple hundred bucks difference in insurance quotes and much more to do with a lack of professionalism. Twice the agent I was dealing with failed to call back and follow up with me, and despite having computer problems on her end, never took the initiative to call me and advise me she did not receive emails of important scanned documents. Lazy, careless service, I was so unimpressed as a customer of many years. There's more than a few reasons that none of my family deals with Adanac anymore. read more

I have been Adanac customer for 17 years! I just switched to another broker and another insurance! The reason; being loyal customer for so many years, never missed a payment, never had a claim or accident, instead of getting quality service, last 3-4 years I was brushed off, felt even mocked at some points for my questions, they were rude and ignorant! I was appointed a new agent 2 years ago, and she never even bother to meet me in person! When I asked to make an appointment she said oh, just pop in! I have insured with them 5 cars, house, business truck and business liability! I finally had enough after my daughter was hit by car as pedestrian, and I never, ever received any info from them! When I asked, they said deal with other insurance, the one their insurer hit your daughter! What a joke of business they are! I switched to another broker, and I am treated with respect and I saved $1700 annually!!! Did I forget to tell that my insurance was going EVERY year a huge chunk regardless my SPOTLESS driving record, loyalty and driving experience (30 years) and multiple vehicle and house!!!! I was going to give them ZERO stars, but no option for that, it's minimum 1 star to write review. I hope they will go out of business soon, as they deserve it, money grabbing, unprofessional, careless, ignorant people! Good riddance, Adanac read more