I put my Ford Fiesta into this company to Get a Full Service which only cost me £75 & that is a…read moregreat price as other Garages wanted £130 for a Full service

Had my car picked up from work today around 10am, they carried out my service and MOT and returned…read moreit before I finished work at 4pm. They offered me a courtesy car but I didn't need one. They were cheaper and more efficient than the garage near my home (who always want 24 hours to do anything!) and I was very happy with the service, being close to my workplace was a nice bonus.

I've been using this garage for the last three years and thought they were efficient and fair…read morepriced. However, we are a two car family and recently both have needed repairs within a short space of each other. I was assured by the garage that all would be well and they could fix them. The first car took almost two weeks of badgering to finally get repaired and throughout staff lied about delays, one minute said we could have a courtesy car then said they didn't have one then said they didn't give cars out. Appointments were made to bring the car in only to arrive and be told there had been mix ups and the mechanics couldn't look at the car. On numerous occasions we were promised that someone would contact us and the call never came. One mechanic is too busy touting for his own business as he's threatening to leave. Finally, I have decided enough is enough and have taken my car to another garage. Even this was interesting as they have pointed out things I should have been told about my engine that Omnius never mentioned in all the times they've serviced it, MOT'd it or repaired it. I used to recommend them but certainly not now. Please don't let them waste your time or money.

OK The situation is…read more- - - the car has driven through some snow drifts and the back end is smoking/steaming. I believe that the white stuff out the back is steam from the snow. My other half behind the wheel is scared, she believes it is smoke. She pulls over near Carroll's and goes to talk them. We were on our way to Braehead, so we were very nearby. Her parents have dealt with these folks for decades and they know my wife as her mother's daughter. The younger Carroll comes out and asks us to drive it into the service bay. He hauls it up on the lift and checks out the car's under-carriage. He points out the large chunk of snow on the exhaust and then rolls it back and forth a couple times to ensure that nothing else is wrong. Does he demean her? Nope. He says that it probably would be pretty frightening and that anyone would be scared by seeing that. In the end - No Charge - the guy took time out and looked at the car - No Charge. We had another problem with the suspension. The potholes from the freeze had shaken a retaining ring from the shocks. Total Charge. mid two figures Last time we had this examined at the dealership - it was over 500 quid to replace. Carroll's are what you want in a car mechanic. When you are vulnerable and relying on folks to supply you with honest information - these folks do not take advantage. They treat you with respect. Do you need anything else from a Car Repair place? I don't think so.

A girl giving a garage 5 stars - it must be good! And it is :-)…read more I've been going to Carroll's for years with my various little cars. My dad (pre company cars) used to bring his cars here and as part of my car indoctrination, I was told to only come here and so I did. And I still do, despite the garage being in Paisley and me now being based in Edinburgh. So, reasons why I come here: Service is second to none. My car is HONESTLY assessed. Example - If it doesn't need done for six months or 2000 miles (whatever comes sooner) then it will be done then. No scare stories that it must be done immediately. I can use non-technical language and not be laughed at. I can do stupid things, have to get the car repaired and not be laughed at. I know my car is in good hands, I'll get decent tyres/parts used on it and it won't take an age to be returned to me. No work will be done without my approval - wee phonecall to check first. 5% discount for cash I can speak to Jerry (the owner and mechanic) and explain - not go through some service desk or smarmy sales manager who says I'm wrong (or computer says no). So, good garages are hard to find and in this climate, the pounds are precious. If you need an amazeballs, local, independent garage with great mechanics and the lovely Mrs Carroll keeping you informed, then what is not to love and to cherish from the first car onwards :-)