Great travel service. Janet helped my parents fly to Vietnam and back safely and with no issues…read more Would recommend their service!

They are the worst service and personality I have ever encountered. They screwed up the ticket for…read moremy under-age sister, who was forced to shell out $2,300 for a crappy economy ticket on a last-minute flight back to the USA at the VN airport. They denied any wrongdoing and accused my mom of using a VN passport for my sister, even though she had a valid visa that they had sold her with their shady business. And my sister checked-in by visa. They disregarded the evidence that my mom presented and screamed at her like lunatics in front of everyone. They even had the nerve to call the police and lie that she was causing trouble for their business. Hệ thống phục vụ khách hàng rất tệ, vô văn hóa khi chỉ tay nạt khách, phủi bỏ trách nhiệm khi book vé sai cho khách. Kiều bào mình sợ book online không an toàn nên mới cần những dịch vụ bán vé để giúp đỡ, vậy mà làm ăn không tử tế còn cãi cùn cãi cố, tới khi đuối lý thì kiếm chuyện đổ lỗi cho khách. Muốn đổ cho khách thì bước ra khỏi máy để khách tự vô ngồi book vé luôn đi. Làm sai không 1 lời xin lỗi, cứ kì kèo gia hạn đợi giải quyết. Người nhà mình tới khiếu nại họ cố cãi cho bằng được dù nhà mình có giấy tờ bằng chứng rõ ràng, sau đó họ còn gọi cảnh sát tới đuổi đi nữa. "Tôi không giải quyết cho cô, cô muốn thì đi kiện đi." Ai đời chủ đại lý mà ăn nói vậy không mọi người, tồi tệ thật sự. Thất vọng vì thấy lòng người và trách nhiệm con người quá bạt bẽo.

Very DISHONET! DO NOT GO TO THIS LOCATION! I have to admit that it was my fault for not checking my…read moreVisa's expiration date carefully before I came in to renew. I looked at an older card. There were Two Visas attached to my passport. So I paid for another Visa (3 years $70). When I picked it up, I noticed that it expires in 2028, attached to my OLD Visa, which expires 2029. I am certain that as an experienced Visa application processor, Mr. T. Nguyen would have caught this and contact me BUT NO, he processed my application and took my money. I would not have been so upset if the new expiration date had been for 2030. I feel like I wasted time and money. DO NOT GO TO THIS LOCATION!

Great help in getting me my visa to travel to Vietnam. Kind a courteous and on time deliveryread more

Gia đình mới trở về từ Vietnam, đi từ Bắc (Hà nội, Hạ Long, Ninh Bình ,Tràng An) tới Đà Nẵng Hội An…read more,xuống Cần Thơ ,Phú Quốc và Sài gòn, gia đình 9 người rất vui vẻ và hài lòng với cách phục vụ thật chu đáo và tận tình của Vietravel (từ chuyên chở, khách sạn, ẩm thực, những nơi tham quan, etc.) làm chuyến đi chơi thật vui và phải nói là hơn cả tuyệt vời. Cảm ơn rất nhiều đến Mai Phương đã bỏ ra bao nhiêu công sức để hoàn thành chuyến đi rất thú vị này, cảm ơn Tuấn về phần thay đổi để nâng cấp chỗ ngồi cho chuyến bay, cảm ơn Như Nguyễn đã luôn liên lạc và hổ trợ từ khi đi cho đến khi về Mỹ và cảm ơn tất cả tour guys and drivers. Thank you so much for making our vacation the very best! Phuc Dang và gia đình.

Fantastic organization of our trip to Vietnam. Guides knew their stuff and were very helpful in…read moreteaching us the local culture. The travel arrangements were perfect although travelers were from US and England. Thank you very to the local staff in Orange County, California!!!!

My experience with Jasmine/Le's Travel "services" (or lack thereof) was nothing short of terrible,…read morefrustrating, and stressful. We had high expectations based on the assurances you provided, but everything went wrong from the moment we landed in Ho Chi Minh City. First, the $25/person charge Jasmine imposed on us to expedite our E-Visas for Vietnam was completely unnecessary, especially considering one e-visa had already been approved long before you even attempted to expedite it. I also trusted your assurance that my e-visa would be approved in time, as you claimed you had connections in customs to expedite the process. Unfortunately, this wasn't the case. When we arrived, your "agent" submitted my paperwork to customs, and after an hour of scrutiny, I was told that I should not have applied for a VISA ON ARRIVAL because I had already submitted an e-visa application that was in progress. The customs officer scolded me and said that was against their rules. Jasmine never mentioned this crucial rule to me and proceeded to still charge me an exorbitant amount for invalid visa on arrival. Had I known about it this rule, I would have never agreed to pay Jasmine for the visa on arrival since it was clearly against Vietnam's entry rules. The customs officer was extremely frustrated, and your "agent" was completely unaware of my visa situation. He received no detail information from Jasmine. He didn't know Jasmine's name/Le's Travel or that I had applied for an e-visa prior to my arrival in HCM. I was left in a highly stressful limbo in customs security for multiple hours with no clear answers. I was then presented with two unacceptable options: stay at the airport overnight in uncertainty (there was no sleeping allowed in the airport), or buy expensive return tickets back home to the US. During this entire ordeal, Jasmine or Le's Travel was completely unreachable in any way. This was the outcome after spending $275 via Zelle for your "services" that were guaranteed to ensure a smooth entry into Vietnam. Only after my boyfriend's intervention and convincing talk with customs was I finally granted entry into the country. Overall, we were lied to, misled and taken advantage of by Jasmine and her company Le's Travel. We paid for services that were poorly managed and, frankly, delivered no value. In reality Jasmine's actions could have gotten us detained and forced to be sent back to America under duress. If Jasmine had been upfront about the potential issues with my e-visa, we would have never paid for the additional services and would have postponed the trip until my legitimate e-visa was processed. This experience has left us extremely disappointed and upset.

Got our visa done here for Vietnam. Very straight forward, staff was professional. She texted me…read morewith confirmation and followed up with documents. Once she received all documents, our Visas were ready in one day. We did choose the non attached separate Visa and it was a 5-year Visa. Cost $70. Only downside is that they don't do single entry Visa, so not convenient to use if you aren't eligible for 5-year Visa.

I first met Cam in the Asian garden mall and was impressed by her friendly manners and how…read moreknowledgeable she was about overseas travel especially Vietnam. The travel office moved to the new current location which was amazing as there is plenty of parking and overall not stressing and overcrowded as in the Asia mall. Cam booked for me an all inclusive trip to all of Vietnam in 2011. Everywhere we went, we were picked up at the airport, taken to hotels, excursions, etc..3 meals provided in Hanoi, Hue, Hoian, Danang and Saigon, everything was seamless and stressless. We came back so happy and delighted my German husband finally visited one of the most exciting and beautiful country Vietnam was. We went back to VN but with the cruise line until now. I had just booked w Quynh a round trip LA-Saigon-Hanoi_LA, it's my bucket list and it was very difficult to book so many people, my 2 daughters and their sons, then my sister and her husband joined us too. I am amazed how patient and calm Quynh is, she can multitask, talk to me, and someone on the phone wo losing her train of thought, she coordinated so we could all sit together on premium economy, explained to us what to do, I wanted to fly business but in the end changed my mind, it was beyond insanity EVA sort of ripped off people, nothing justified $7,000 pp? it's cheaper on JAL but unfortunately they only fly out of Hanoi w connection from Narita to Haneda airport. It took a long time to finally nail down our trips and throughout all that Quynh was very pleasant, bravo! 5 solid stars, come here for all your travel need, highly recommended for excellent customer service.

Our whole dinner was really good from our waitress answering every question we had to the freshness…read moreand presentation of the sushi.

Josephine, very Knowledgeable & Polite, Most of all very…read moreEfficient & Quick in getting you in & Out, I would rate timeline with A+.Viva Travel & Tour. From our Experience, Ken Tasaka & Lai Nguyen.

Straight forward and very helpful. Quick and straight to the…read morepoint Options to choose from

First, Chị xin đại diện nhóm xin ngỏ lời thank you for all your hard works prepare for our Viet Nam…read moretour. Second, I wanted to take a moment to express my heartfelt gratitude for the exceptional courtesy service and friendly of local tour guide (Thuận, Ngân và Nhựt) cùng với những bác tài là những người đã đồng hành, sự quan tâm từng chi tiết nhỏ đến nụ cười luôn nở trên môi như là người nhà trong gia đình trong suốt chuyến đi. Nhờ sự nhiệt tình, chu đáo và kiến thức phong phú của những bạn hướng dẫn viên mà anh chị đã có những ngày đi chơi vui vẻ, thoải mái cùng với những kỷ niệm thật đáng nhớ. Dưới đây là vài ví dụ điển hình. 1. Ngân đã giúp group đóng thùng và gởi đồ của nhóm mua từ Bắc vào thẳng Saigon hotel cùng với sự nhiệt tình đưa tiển lo lắng mọi điều cho mọi người trong nhóm lúc check in ở phi trường để chuẩn bị cho chuyến tour kế tiếp. 2. Sự nhiệt tình của Nhựt nên nhóm đã có những tấm hình thật đẹp trong suốt chuyến đi ở miền Trung. Thank you for making the tour so much fun, truly unforgettable and much more enjoyable. I look forward to the opportunity to travel with your company again.

Very rude phone etiquette. Bitch didn't answer my question and when I asked her to clarify what she…read moremeant. She hung up!! Topic Asian service. No customer service at all

My dad recommended this place to process my 5 year visa for Vietnam. So much cheaper than what was…read morelisted online. Only $75 and took week to process.

Received 2 single entry visas to Vietnam within 8 days with $70 per visa. It is way cheaper than…read morevisa I have to apply myself directly to the embassy. They took picture of me and fiancé there, so we didn't need to get our pictures before hand. Picture was included in that price. Perfect and easy! Oh, my friend called in for me to ask for price. The regular price is $75 but because my friend bought tickets here before, we got $5 discount for each visa :) cool!

They have the best service. Very prompt and professional, you can rest assured everything is…read morescheduled as planned. They know all the tour guides of all the countries around the world especially south east Asia. If you have time to meet Yvonne in person, you'll be thrilled, she's genuine, honest and beautiful inside and out. I love her not because she's my niece, she's just adorable ! Btw I was on Worst Cooks In America Season 12 on the Food Network now on Netflix and Hulu. You would love me too ! Silly, genuine, outgoing and fluent in Mandarin, Cantonese, Vietnamese especially English !

5 Oceans Tours is the only travel agent in the Phuc Loc Tho. There office is on the second floor in…read morethe front corner on the west side of the complex. I am booking my second trip with them and they are professional and accommodating. The person I recommend talking to is Cam Tsai. She is one of the agents who is multilingual (Vietnamese, Cantonese, Mandarin, and 1 other Chinese dialect). She put together my previous trip to Italy and Greece. When the tour company changed our tour without notifying us within a week of our departure, Cam worked extra to put together a similar package on her own for a comparable price. Due to that professionalism and hard work I went back for my next trip. Again she worked with me on slightly short notice to put together an independent trip to Budapest and Vienna. Cam was very accommodating on every aspect of the trip so we got exactly what we wanted. With travel prices as they are now, if you can go you should. If you need a hardworking agent, check out 5 Oceans Tours.

Unprofessional, overpriced, and inaccurate...would not recommend…read more This agency lacks professionalism and below basic customer service. They attempt to handle too many services without adequate expertise, which resulted in inaccurate travel information and pricing that was significantly higher than market rates. Lan was rude, dismissive and difficult to work with, adding unnecessary stress to an already important travel process. I regret trusting this agency and wish I had reviewed prior feedback before moving forward. I would strongly advise others to look elsewhere.

If you're not familiar with the process or aren't sure what you're doing, this is not the place to…read morego. They will mislead you, pressure you into unnecessary services, and overcharge you instead of being honest and transparent. I called to ask how much it would cost to notarize a Power of Attorney. The woman asked what type of document, and when I told her POA, she immediately quoted $200. I clarified: $200 just for notarization? Because multiple other notaries quoted me $30-$40 for the same service. Then a man jumped on the call and started giving me misleading information, claiming the document must be notarized through them because they "notarize then mail it to San Francisco" and that the SF Consulate wouldn't accept my form otherwise, which is not true. I have completed this process many times before for my family members. After I explained that I've done this several times already, he changed his story and said they "don't just notarize" POAs and that I would need to purchase an entire "package." This felt like dishonest upselling and misinformation to pressure customers into paying more than necessary. Very misleading and not trustworthy. Nếu bạn không rành quy trình hoặc không chắc mình đang làm gì, thì đừng tới chỗ này. Họ sẽ nói vòng vo đánh lạc hướng, hù dọa ép bạn làm thêm dịch vụ không cần thiết, rồi tính giá trên trời thay vì làm ăn đàng hoàng, minh bạch. Mình gọi hỏi giá công chứng giấy Ủy Quyền (Power of Attorney). Chị nhân viên hỏi mình giấy gì, mình nói POA thì chị đó báo giá liền $200. Mình hỏi lại cho rõ: $200 chỉ để công chứng thôi hả? Tại vì nhiều chỗ khác mình hỏi chỉ $30-$40 cho đúng dịch vụ đó. Xong có một anh nhảy vô cuộc gọi và bắt đầu nói kiểu dẫn dắt sai sự thật, nói là phải làm qua bên họ vì họ "công chứng rồi gửi lên San Francisco" và nói Lãnh sự quán ở San Francisco sẽ không nhận giấy của mình nếu không làm qua họ -- cái đó không đúng. Mình đã làm quy trình này nhiều lần rồi cho người nhà nên mình biết rõ. Sau khi mình giải thích là mình đã làm nhiều lần rồi, thì ảnh lại đổi giọng, nói là bên họ không có công chứng riêng giấy POA, mà mình phải mua nguyên một "gói dịch vụ" mới làm. Cảm giác rất không trung thực, kiểu cố tình nói sai để upsell, ép khách trả tiền nhiều hơn mức cần thiết. Rất dễ bị lừa, không đáng tin.