One of the things I needed to get done on my to do list after my kidney transplant was to get a…read morebaseline started with a dermatologist. With my medications that I'm on, I'm susceptible to skin cancer. This dermatology clinic is right down the road from me so I took it as a sign to come here to establish a relationship with someone who can properly help me with the care of my skin. The staff here are so friendly. The sweet receptionist got me all check in and gave me my proper paperwork to fill out. I only waited a couple minutes before Ashley Cafferty greeted me and walked me back to my exam room. Ashley and I went through my medical history, my transplant timeline and my relationship with the sun. I appreciate that she took in everything that I was throwing at her. She didn't rush me and everything that I had to tell her. Her attention was truly undivided. Ashley did a thorough exam of my skin. She checked every mole to make sure they weren't suspicious for anything concerning. We also went through my dry skin concerns and possible treatment options to help alleviate some of the dryness. It is quite the awkward situation, having someone you just barely met go through every inch of your body but Ashley made me feel comfortable the whole time. I couldn't be happier coming to this office to get my relationship with a dermatologist started. The staff is great. The office itself is stunning. The room I was in was clean and professional. I don't have to be back for another year but I'll know what to expect the next time I do come in. It was a great visit at this office today.

I called to get a price on a laser service, which the front desk staff stated she could not provide…read moreunless I was seen in a consultation as skin types are different. I asked to book a consult (which was multiple weeks out) and she stated it would cost 100.00 dollars to do so. I explained that I didn't want to waste money on a consult without having an idea or range of what the laser service may cost. It didn't make sense to go and spend 100 dollars just to find out they may be incredibly over priced and then I've now forfeited 100. She said she couldn't provide a range for me either. I asked if I could please speak to a manager and she refused, telling me that she would tell me the same thing. Where on Earth does front desk staff have the right to refuse a customer to speak to a manager. It isn't even about the money, these places won't provide cost over the phone bc they want the opportunity to upsell the product. If that wasn't the case they would be able to provide a range from most economic cost to more expensive costs based on past cases. Absolutely ridiculous. I have multiple friends interested in this service and I will not be recommending.

That doctor was a jerk! He does not care for the tattooed and he's not very thorough!read more

I saw where one patient's insurance let her know that she was double charged for her procedure. The…read morestaff is helpful, courteous, and friendly. If they really did double charge, no wonder the staff is so friendly!

My care quality of Dr. Thomas at Mountain Pine Dermatology was exceptional! Friends let me warn…read moreyou, listen to the Dr. on how to use rx products! I did my own thing with retin A and Hydroquinone and i got peri oral dermatitis! I is horrible but Dr. Thomas did not shame me or make feel stupid, he was kind and helped. Shout out for him calling me on his day off and being a really kind human! Lisa Abel

If I could give this place zero stars, I would. What happened to my mother at this clinic was not…read morejust unprofessional. It was inhumane. My mom had an early morning appointment at Mountain Pine Dermatology's Meridian location for her Accutane prescription. She's done this process before, so she knew the steps. She simply asked the PA if she still needed to wait 30 days after her pregnancy test, given that her husband had a vasectomy. The PA didn't know, left the room, and then an assistant came in and confidently told her she could be prescribed that same day, she just needed to log into iPledge and answer a question. My mom doesn't speak fluent English, and she's not tech-savvy. She called me for help while I was at work because the clinic attached my email to her chart. I stayed on standby, ready to help her log in, while she waited patiently at the clinic. And waited. And waited. They kept telling her "we'll be with you soon," but it was completely soulless, like she was an inconvenience, not a patient. No one actually tried to help. No one explained anything clearly. She waited quietly and respectfully for hours, trusted their word, and when they told her, "we'll call you later," she believed them and went home. They never called. She had to call them twice and both times, all they said was "we don't know yet" and they'd "call her back." They never did. But here's what really shows their utter lack of care. Assistant wrote on her chart, "Language barrier - don't know if she understood." Are you serious? You knew there was a language barrier. You were not sure if your patient understood instructions about one of the serious medications in dermatology and you didn't use your translation services? You didn't take the time to clarify? You just let her leave and hoped it wasn't your problem anymore? This is medical negligence, plain and simple. When I went in person to talk to them, both the nurse manager and the administrator acted like I was the problem. Cold. Dismissive. Not an ounce of empathy. I calmly asked the administrator how she'd feel if her own mother someone who struggles with English was treated this way. Her response? "I need to ask you to leave." That's it. No apology. No accountability. No shame. Let me be clear, my mother was not difficult. She was not loud or demanding. She's one of the sweetest, most polite people you'll ever meet. She sat there quietly while the staff at this clinic treated her like a burden. This clinic failed her. Completely. If your mother, your grandmother, or anyone you care about doesn't speak perfect English, don't bring them here. They will not be treated with respect, dignity, or basic decency. And to the staff who saw this happen and did nothing you should be ashamed.

Rating Dermatology Clinic of Idaho for Creating a 2+ Year Nightmare for this Patient…read moreI had my 1st appointment at this Dermatology Clinic of Idaho practice in Boise, 2+ yrs ago. It was a referral from my Primary Care MD at St. Lukes Internal Medicine. The nightmare started a year later. Issue 1. This office automatically and without telling me, set me up on automatic annual appointments. They did not tell me this before I left that appointment Issue 2. I never received appointment reminders of any kind for the next annual visit they scheduled. No calls, no texts, no emails and no written reminders. So... not knowing I had an appointment, I (of course) missed it. And they want $50 for missing it. I attribute this lack of automated reminders (and the other issues below) to an antiquated medical practice management software system. And/or, it could be about office staff who do not know how to set up automated appointment reminders, a courtesy today's patients assume. These automated appointment reminder systems are also about best business practices for clinic business offices, ensuring optimized use of both patient and Physician's time. Issue 3. About 13 mo. after my 1st appointment, I received a notice of a late payment of $50, the missed appointment charge. Not knowing they had set me up on annual appointments and receiving no appointment reminders, I did miss an appointment I did not know about! I did NOT need annual Dermatology Mole Check appointments! I have no family history of skin cancer. My primary physician and I manage mole checks at least twice a year. This is because I have a bachelor's degree in nursing (BSN), trained in spotting problematic skin conditions. Issue 4: So. they started billing me a $50 missed appointment fee every month. After the 1st bill, I contacted their office by phone and told them why I would be refusing to pay for it (Issue 1-3 above). Their office front-desk person told me there was nothing she could do to help me (nothing?) , and I would need to contact their billing office to clear this up. So I did. I wrote a letter, sent it with a billing invoice, explaining why I will not be paying the $50 and asking them to stop billing me. I received another bill 3 weeks later. So I called the Billing Office, told the patient support person I was not going to pay the $50 and if they continued billing me for it I would start a review campaign to warn other patients of this totally archaic and unprofessional "auto-scheduling with no appointment reminders" billing process. So I am! Issue 5: Finally, after another month and another billing notice, the billing manager called me and apologized, said she understood my concerns and she promised she would stop the monthly late fee billing letters. That was 2 months and 2 $50 late fee bills ago! So... the promise made by the billing office manager to stop these unfair missed appointment fees, was never fulfilled. Nothing was done following the phone call from her. This is why I do NOT recommend using this practice! Their uncommunicated automatic annual appointment scheduling practices, non-automated (or non-existent) appointment reminder system and poorly managed (not following through on resolution promises) are an ongoing nightmare for me. I can't recommend any medical practice that creates billing issues and can't resolve them. If this nightmare of unresolved, poorly handled patient billing support issues negatively impacts my credit rating... I will escalate this patient support failure way beyond just giving them poor reviews! Avoid

I have been coming to Dermatology Clinic of Idaho for my yearly skin checks for about 10 years. The…read moreoffice is easy to find and has plenty of parking right out front, and the staff has always been friendly and helpful. They answer questions well, and I am typically taken back quickly with very little wait time. The visits are usually fast and convenient, which I appreciate. That said, my experience over the years has changed depending on the dermatologist I saw. The dermatologist I originally went to was extremely thorough. She would check every inch of my skin with a magnifying glass while an assistant took detailed notes on each spot's size, color, and appearance. I felt very confident in those exams because they established a clear baseline for future comparison. A few years ago, a different dermatologist removed and scraped a patch of skin on my face after freezing it, but when I returned the following year, the new dermatologist asked what had happened and suggested the removal may not have been necessary. That was unsettling to hear. More recently, the skin exams have been noticeably less detailed. The dermatologist did look over several areas, but the appointment felt much quicker, and there was no measuring or documenting of specific moles or spots like I used to experience. I personally think it is important to take notes and track these areas over time so there is a baseline and you can clearly see if anything has grown, darkened, or changed. Without that level of documentation, I do not feel quite as confident in the level of care. Overall, the clinic is friendly, efficient, and easy to work with, but the thoroughness has varied over time. I am hoping future visits feel more detailed, as skin checks are something I take seriously.

Excellent care, professional, highest quality and positive staff. Great location. Great experience.read more

The quality of care here is wonderful! Staff is professional and still friendly. My skin has…read moreimproved tenfold! Thank Jaclyn!

Somehow my review keeps getting taken down. Just updating to make sure my review is still visible…read more BOTCHED AND DISFIGURED I went to Dr Rodgers for sinus surgery, rhinoplasty, and liposuction. There were immediate red flags I unfortunately ignored. The first was the condition of Dr Rodgers's teeth. His teeth are covered in plaque and tarter. They look like they haven't been cleaned in ten years. It's unusual for a surgeon, to say the least. The second red flag was when discussing the desired results; I mentioned that I wanted a nose that aesthetically fit my face. Dr. Roger responded that he didn't care about aesthetics. It's strange a plastic surgeon wouldn't care about aesthetics. The third red flag is Dr. Rodgers is missing an index finger on his dominant right hand. I clarified to Dr Rodgers that I wanted a straight Roman nose. What I got is something better suited to a Puerto Rican. Dr. Rogers removed too much cartilage off my bridge, leaving me with a rounded nose bridge lacking structure and a flat spot in the middle. My nostrils are now different sizes and attached unevenly to my face. I have a collapsed right valve. His incision on my columella left me with a missing cartilage on the left side. The tip of my nose, which he was supposed to refine, is wider than before. The septum he was supposed to straighten is deviated to the left. My nose is noticeably shorter. When I asked Dr. Rogers if he removed any cartilage from the tip of my nose, he said no. This was a lie. According to the medical records I requested, Dr Rodgers removed cartilage from the tip of my nose without discussing it with me. The liposuction he performed on my face has left me with a dent in my right cheek. When I brought up my concerns to Dr. Rogers, he laughed in my face (literally). He did this multiple times while trying to gaslight me to me think I was seeing things or hadn't waited long enough to see the results manifest. Ultimately, Dr. Rogers put me off for over a year before telling me he would not perform a revision surgery. This means I have to spend $15-$20,000 to have another surgeon correct Dr. Rogers's mistakes. This has been one of the worst experiences in my life. Fortunately, I could do a chargeback on one of the credit cards I used to pay for the surgery. I would highly recommend it to anyone considering plastic surgery. Put the initial charge on a credit card and charge the surgeon back when they see any potential bad results. Surgeons only win 23% of chargeback cases, so the chances are good that you will get your money back. I made the mistake of going with Dr. Rogers because he was affordable. I ignored red flags so I could save money. Now I'll be paying for it the rest of my life.

Dr Rogers did an amazing job on my daughter's nose when she broke it! He is extremely professional…read moreand talented. He did a wonderful job explaining the whole process to her.

They said it would be one price, and then TRIPLED it in my bill…read more WOULD NOT RECOMMEND. Choose a reputable provider like Ada West, or frankly anyone else. Idaho Skin Care is NOT HONEST. What they are doing should be prosecuted as fraud. Our family will not return, and we will let everyone we come in contact with know they are DISHONEST in their actual charges verses what they tell you Charges will be. RUN FAR, RUN FAST away from this provider.

First took 2 month to get in. My palms and my feet were cracking so bad I had to crawl to the…read morebathroom on my knees and knuckles. My fingernails were swollen. They have a little team of 3. The nice one comes in asked a few questions, then goes and get the doctor and the other one. The doctor told me he couldn't talk to me about my feet because it wasn't on the referral from my doctor . Then 8 started to cry, felt hopeless. He then told me the good thing about my free insurance was that I don't have to pay for it and the bad thing was it was very specific to what he could help me with at that appointment. Been there 3 times. They are rude, Dr. Scott will ask you a question, then Interrupt you to correct you, never answers your questions, and leaves the room. The one girl they always leave behind is very nice. Never helped me with my problem, and booked me 3 months out. . I pray they don't do this to elderly people. Gave me a prescription, when I started taking it a got red pussie bumps on the tops of my feet. I called (because they told me to call if I had any questions or concerns)and even emailed pictures to see if I was having a reaction. Nobody EVER called me back and it was not brought up at next appointment. The doctors are rude and in too big of a hurry to address any concerns. Made me feel poor, he even shook his finger in my face.

The PA I saw was helpful and prescribed me a couple of medications that I think will help. I did…read morefeel rushed by the provider and MA/nurse though. My appt was for hair thinning. I gave my insurance card to the front desk and checked in. When I was taken back, I had to sign a form saying that I understand that my insurance might not cover this service because some companies classify it as cosmetic. I asked the MA/nurse for an estimate of the visit if insurance didn't cover it. She explained that the price depends on if I get a Rx etc. I understand that. I mainly wanted an idea of the visit charge. I decided to stay because I was embarrassed about the idea of leaving. I spoke with billing today and she was kind and helpful. She explained that the office charged my insurance company about $450. I'm worried about the price of the visit as I'm struggling to pay my expenses. I'm disappointed that I wasn't given the information at the time of the visit.

DO NOT SEE THIS GROUP…read more First of all, you are herded through here like cattle. Secondly, you will see PA and not a real dermatologist and you will be charged for a 30 minute appointment to the tune of $386 for a 10 minute new patient look over. The national average according to my insurance company should be in the $230 - $270 range. Hard no.

My teenage daughter was referred here for pesky acne that was very over-the-counter treatment…read moreresistant. It's not my vibe, the staff feels too young and trendy for me but quite right for my kiddo. She was offered a treatment combo for her skin and as the doctor explained it may take several tries to get med combos to work or several weeks before it shows a difference. First combo of very expensive prescriptions cleared up her skin after several weeks. They also suggested some products that help maintain skin health and gave out plenty of samples.

the staff at Eage Dermatology are awesome, they make you feel like your a family member, I would…read morelike to give a special shout out to Halayna and Rachel for always being so cheerful and friendly, I have been doing some light treatment 3 times a week for the last 2 months and they have been awesome. I can't thank them enough for making me feel loved and special while going through this medical issue. cheers you you and your staff. Thank you Allen MAIR

Not a great experience. I'd done a fair amount of research and Dr. Brooks had decent reviews so I…read morebooked an appointment but I found her bedside manner to be pretty bad. It was my first appointment and I was there for a full body check up to check some moles and a few problem areas on my arms and face. She would just pull off the gown I was wearing, no "I'm going to check this area". It honestly felt pretty jarring given it was my first appointment. So not only did I leave feeling slightly violated, I also felt like she was dismissive of my concerns, and she had the wrong chart for me so she kept asking about problems that I didn't have. I don't normally leave reviews but this one stayed with me for a couple days that I felt I should share my experience.

I've been a patient of Dr Brooks for over 8 years. She is very pleasant and I never feel like a…read morenumber, I value the continuity of her care. She knows me as a person and I confident and comfortable in her care. I recommend her without reservation.