This location is pretty much your typical DMV. Clerical drones working a tiring, repetitive, thankless job and probably for short money. So considering the dreary days these folks have to endure I'm inclined to give a high rating just for showing up to work every day. I was stunned at how many people they process every hour. There is a smaller, "express" DMV just a mile or so away. Almost every client I saw was very young so don't know what's going on in Boise. Their processes are highly automated and reasonably efficient. They get you in and out fairly quickly and with a minimum of fuss. The staff are clearly not happy people but I'd chalk that up more to their environment than anything else. Once they punch out and hit the bar with friends they could well be the life of the party. The Ada County Sheriff has done a very good job building an efficient operation so kudos and five starts for that. read more

When I moved to Idaho from another state I was anxious and stressed at the thought of having to go through the DMV to get an Idaho drivers license and have my vehicle titled in Idaho to get tags for the car, given that my experience with other DMV agents in the past was not pleasant. it was my good fortune for my number to direct me to agent Josh Smith after arriving at the Boise DMV. Josh was kind, informative and patient with me. His knowledge of the regulations and rules of the State of Idaho was very helpful. I can't express enough how he helped my time at the DMV to go smoothly and quickly. Thanks Josh for a good experience at the DMV read more

I went in to the DMV for a concealed weapons address change and I had an 11 o'clock appointment. I scan my QR code and get my ticket at 11:56 and immediately my number is called to station 10. I get to the window and the dudes on the damn phone and he stays on the phone for 7 minutes (11:56-11:03). This might seem petty to some, but I had an appointment, so I'm expecting that if he calls me up early for my appointment, he shouldn't be on the phone. The phone call he was on he was setting an appointment for another person as I heard almost the entire call. I asked for a manager and some dude comes out stating that the calls are usually only about two minutes so he thought he had time blah blah blah and didn't give a shit. This is the first time that I've ever had a problem at this DMV since they started doing appointment only bullshit. I had taken a picture of my ticket because I wanted proof of how long that I was just standing there waiting for this jack ass to get off the phone as pictures are time stamped. read more

Ada County - My ticket with picture date stamp - Departments of Motor Vehicles Near Me - Boise, Idaho

Say what you want about the DMV but it's not the same old DMV. The Ada county sheriffs department have taken several steps to reduce the chaos and ensure that the folks in the DMV are there for the right reasons and are prepared. Prior to COVID-19, the DMV was hell on earth. An unforgiving fiery pit of misery. There were so many people trying to get their title registered, teenagers trying to get their drivers licenses. Out of Staters getting a new license and everything else. Many times, the computer systems would crash and the wait times were excruciatingly long. Add to that there was very low cell reception. After the lockdown, the DMV reopened but only through appointments only. The process was for all incoming DMV customers to schedule an appointment online and then bring their email with the QR Code along with any supporting documentation needed for the visit. This SOP, standard operating procedure, limits the amount of DMV customers and makes sure that they are fully prepared when their number is called by a DMV agent. The second step was to install two gatekeepers. The first gatekeeper asks the inbound DMV customer if they have an appointment If they do, they pass, if they don't, they are turned away. The second gatekeeper ensures that the inbound DMV customer has their QR code and it has to be scanned in order to receive a number to be called by the DMV agent. The QR code identifies the Inbound DMV customer and toutes them to the appropriate DMV agent when their number is called. The wait times have been drastically reduced and the overall anxiety of being in the DMV is non-existent. Well, except for those teenagers who want to pass the written tests. Don't dread the DMV just make sure you create an online appointment, submit your paperwork like Mike Wazowski from Monsters Inc or your trip to the DMV will be very short lived. read more

This place is so time consuming. I had to make 4 diffrent appointments for the same thing to take a test for my Cdl. Every single time I went to my appointment, they were asking proof of residency. I ended up bringing my id my ssn card and same mail for proof of residency. They wouldn't let me take the test because the mail and my if wasent enough evidence. Everytime I come here I have to reschedule because the just won't take my proof. I have waisted over 2 weeks for this and I'm now waiting for my next appointment. Definitely the worst place to go to for stuff like this. read more

Great experience getting our drivers licenses this week. I made an appointment about 3 weeks in advance for 7am on a Friday for my husband and I. We got in line around 6:50. They promptly opened at 7am and we checked in and were given numbers and helped instantly! They even helped both of us together at 1 window. We provided our information needed for the star card and then took the vision test and went back to the computers for the knowledge test. Once we were done with the test we went back to our window and finished the process! We were in an out in 45 minutes! No complaints here! read more

Honestly if you take what you're supposed to and arrive around your appointment time, it'll go smoothly. All my workers were very professional and helped me in a timely manner. In and out in 30 minutes for an out of state drivers license transfer read more

Nov 2022. Window 23. Called to see what was needed to change my out of state drivers license and was told proof of residence and birth certificate. So brought all that in , they "lady" took it all and then said "where's your marriage license to prove you changed your name (over 30 years ago) I said I wasn't told to bring it ( and have no idea where it is) She said " well California doesn't care who you are but Idaho does". I was really? How rude can you be... Everyone in there was super nice except for this rude b.... read more

The only thing that dropped a star rating for me is the fact that they could use more driver's license centers or even consolidate the operations to have a 2nd drivers license center; I showed up at 6:45 AM and avoided most of the line with only 7 people in front of me, which stretched to the end of the building (about 1.5 football fields) by the time it opened at 7:30, while the division responsible for registrations was practically empty and I was called to the window in less than 3 minutes mid-day... I was personally in and out taking the written test and applying for a STAR license in less than an hour for my first visit, but I know those that came later might be in for a longer wait. However, coming from a state where the DMV is often rushed and hurried with rude staff, Destiny was patient, friendly and attentive... Also when one document wasn't up to par for the STAR ID (I travel for work, and I also do legal translations on the side and need access to USCIS buildings, so this is important for me), she allowed me to put the application on hold, get another approved document, then come back directly to her without waiting (which this part only took less than 10 minutes), when anyone else would've told me to just get the non-compliant license for now and start over! I wish more DMV workers were like her! read more

Made an appointment for a new driver license. Walked right in. No wait. No mask. Hallelujah! The woman who did my paperwork etc was very nice and happy. What a great experience I was not expecting! read more

Look, I know we already have low expectations of dmv offices, but when people have to wait 3-4 hours just to get their licensed renewed while there are 10 windows not being used, that's a problem. read more

Ada County - Had 100 people in front of me when I got my ticket - Departments of Motor Vehicles Near Me - Boise, Idaho

Can you give a negative star for a rating? If I could I would for the CF called the Driver's License office for Idaho. This place used to run smoothly, a few years ago, but not now. To get a renewal can end up Wasting s better part of your day. Hundreds of people sitting around waiting for their numbers to be called. It looks like CA DMV, the absolute epitome of government inefficiency. Same number of seats and windows and clerks as when ADA county had a few hundred thousand people less. Government drones never seem to learn. Is having the Sheriff run this Ops a reason for it being a giant CF? read more

1- Having separate facilities for licensing and vehicle is a waste of time and tax dollars. 2- They literally had a special needs person triaging people... It would be good for all concerned if they would match individual skill sets with the job. read more

Walked in as someone who just moved to Idaho from out of state. I look around and people are literally sitting in the hallway waiting. (Its a Tuesday about noon) Lady at the front says a minimum of a two hour wait. No way a "minimum of two hour wait" deserves anything over 1 Star. Absolutely outrageous. read more

Stood in the door way and 2 workers wouldn't get out of the way, there were people coming out more than going in. It was just so rude when they had a wait time. Not only that the men's bathroom was absolutely disgusting. I work at a gas station and my store is cleaner than the da read more

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Arrived slightly after opening and left around 930....not too bad of a wait. Friendly clerk who smiled! Isn't that a rare thing early and at the DMV?! I suggest the online practice test prior to taking the test...almost identical. Would be 5 star if it was faster, overall was pretty good. read more

I don't know why the people working here (specifically the lady checking people in) are so rude. The aggressive manner in which you are greeted and then told to put on a mask or wait outside is ridiculous. I understand limiting number but telling me I am not allowed to go with my husband to fill out paperwork is ridiculous. The government has no right to tell me that I can or cannot be with my husband especially when there were moms in there with 3 kids. Everyone working here seems miserable I can only assume the leadership here isn't the best. Even my attempts at friendly conversations were dismissed. I hate that I have to come here. But I do. read more

No one really goes to the DMV because they want to, unless you're getting your drivers license for the first time. You pretty much go here because you have to. This is the location for getting new drivers license for the Treasure Valley so if you drive you're probably going to have to come here sooner or later. There is not much focus on customer service because they know that you have to come here. There's also lots of people here because it serves so many cities. Starting October 2021 you will need to get a star card if you want to enter government buildings. You'll have to make a appointment online and then you come in 10 minutes before your appointment. You check in with the employee at the door and give your last name. Then you go to the next station where you scan your QR code and get a ticket with a number on it. Then you sit in an open chair or stand on a circle. The chairs and circles are 6 feet apart for social distancing (also masks are required at this time). Then you wait 10 to 20 minutes approximately for your number to be called and then go to the corresponding window that the automated announcement says. If you are getting your star card drivers license you'll need to show your drivers license, passport or birth certificate, also your Social Security card or W-2 form, and lastly two utility bills for two separate utilities. The utility bills are a little tricky in that they both have to have the same address on them and they have to have your first and last name on both of them. Also cell phone bills do not count even if they have your address on them. After you show all the supporting documents you will have to pass an eye exam. There is no poster on the wall anymore you look into a electronic device that's right there on the counter. The letters are kind of hard to see and they will test both of your eyes by turning off one side (especially if they notice you closing one eye lol). If you use glasses to pass the test it will say glasses required on your license. Next they will take your picture. Then they ask you if you want to be an organ donor. Then you'll have to sign that you are a legal citizen of the United States and that you're not a sex offender. Then you have the option of paying $40 for a four year license or $55 for an eight year license (if you are 60 or younger). Then they print out a paper that is your temporary license and your license card will come in the mail 2 to 3 weeks later. read more

About as much as you can expect for a government office. scheduled an appointment and still had to wait 2hours to get in. Absolutely trash time management by the dmv. read more

It's the DMV-- I can't give it 4 stars when Yelp labels 4 stars as "Yay! I'm a fan" and I cant pretend to be. I don't know anyone, would love for you to tell me I am wrong, that say's they can't wait to go to the DMV! Ok, maybe if you're a teen getting your first drivers licence, but I am not a fan. I can't rate it 2 stars, because in all reality I haven't had better. A-OK at 3 stars it is! I will say though, they are a lot quicker than California's DMV's. The wait time for registering your car is under 5 minutes, but the drivers licences can be a wait-- all which is to be expected at the DMV. What caught me off guard was the workers-- you can genuinely tell they hate their job. In between customers I would see workers take deep breaths, look at the ceiling and sigh when people approached. I can't blame them though... it's the DMV. The teller that I had didn't crack a smile or tell me happy birthday! The lady next to her, was the nicest person in there and actually made small talk with her person renewing their licence on their birthday and said "Happy Birthday, glad you're spending it with me". My lady rolled her eyes. Oh, the DMV.... read more

People always complain about DMV offices, but I found the workers friendly and the lines moved quickly. I had to take a written test after moving back to Idaho from Oregon and also had to buy license plates. It was a good experience and was the same next door with the county elections office. read more

1 hour down 2 more to go to renew my ID that is crazy it's a picture a payment and a signature there should really be a way to do it on your smart phone it would save tax dollars and people wouldn't have to take the day off work to renew an ID card and another thing Why do ID card expire anyway it isn't like your Birthday changes ever and you are always going to be you so in really bug me that it expires also the numbers jump around here from 124 to 470 to 135 i don't get it it seems really confusing I Just want to go clubbing and get drunk and be the left off the party and dance naked bit I have to wait in line Here read more

Ada County - Departments of Motor Vehicles Near Me - Boise, Idaho

Clean, well managed, amicable staff. About as good as you can expect from a trip to the DMV.

I am usually in their office 1-2 times a week. The usual wait time is usually 30 minutes to 2 hours. It really depends on when you go and what time. They could really use a 2nd location to relieve the congestion provide faster service. As far as customer service its hit and miss depending on what clerk you get. I'd say most of the time they are friendly there are a few rude ones. General rule bring everything you need they don't make exceptions. If you get one of the friendly ones if you forget something they will allow you to come back the same day and skip the line come right back to their counter. read more

Ada County - Departments of Motor Vehicles Near Me - Boise, Idaho

This is my favorite DMV in the country. I am from Utah, but my boyfriend is from Boise. When he told me he needed to go to the DMV, my first reaction was "oh no honey, not the DMV", but oh boy how wrong I was. The Ada county DMV is extremely efficient, our wait time was about 3 hours . The environment is super friendly, I felt at home. Smelled like cigarettes and other fancy scent candles. The vibrant colors of the walls transmitted life to me, that greenish gray that makes you feel alive, and the water stains in the ceiling giving a vintage style. When it was our turn, we were so excited that people started to clap and cheer. I've never been married, but I feel that's how it feels. Thank you DMV for so much. read more

I have been trying to get my title replacement for the past year, and all they tell me is that they don't know when it will come. I knew the DMV was bad but this is just horrible and the worst service ever. read more

What the hell happened to this place? Three years ago, I was in and out in under 20 minutes and that included taking the written test. Today, I tried to get a star card and had at least 57 people ahead of me in their queue system. Got a number, went and had lunch, came back a half hour later... 52 people still ahead of me. Pull your head out of your Californicated arses Ada County. read more

After standing in line for an hour and half, 3-4 people got skipped. I was sitting by the door so I wouldn't miss my number getting called and the other family was standing in the room! All we got was "Sorry, you have to pick another number!" Wait is another 63 minutes. read more

Just went in to get my license renewed today and although the wait was long (approximately 1 hour) the customer service and kindness of the gal that helped me offset the wait time. It was packed but clean and plenty of seating. It makes getting these undesirable tasks easily handled. Way to go Ada County! Keep up the good work! read more

I've been to this DMV many times and have always been impressed with the organization, speed of service and personal attention I've received at this location. Not only in person, but on the phone as well. The general public can be a real joy to work with sometimes, and I think these workers do a great job IMO. read more

Terrible, terrible place full of greed and hate. The walls ooze with the tears of teenagers who failed their tests. The many faces of citizens waiting in line fuse together as one face of hopelessness and defeat. If you absolutely HAVE to go to the dmv, bring some lubricant because they do not provide their own. Oh and don't get high before you go, people will know and you're ID pic will make you look like jar jar binks. Three stars read more

I literally watched people aging as we all sat waiting for our numbers to be called. Over 2 hour wait just to get a duplicate ID. It's been a long time since I've been that miserable! Awful, just awful! read more

No order for the numbers called. Very friendly people assisting, but most of the counters are closed and the waiting area was full. Recommendation to hire more staff or have supervisors jump in and assist or begin to set up appointment on line. read more

Excellent service, friendly and resourceful staff. Very pleasant experience. Would give 10 stars if it was available. Thank you DMV.

Went to the DMV on Friday, August 24th.....I left work early to go home, collect my soon-to-be driver and apply for his driver's permit. We got there at 4:00 pm, only to be turned away, due to the long lines. I was told to come back another day and that mornings are better....I'm supposed to take my kid out of school??? Not sure what genius decided to make one location, when our County is exploding with all of the out-of-staters moving here....They need to put another office in Meridian, due to all of the growth. read more