This company is outstanding. Don takes care of you. Came from Connecticut to tow a camper to a…read morerepair place. He is great! Stayed in touch by phone. Was on time and went above and beyond to help us. We did not know the N.Y. roads and he helped us get the camper with brake issues to the camper repair place. He will call you and stay in touch with you, have confidence you are in great hands.

I called AAA because the van I was driving broke down around 11:30am. The request for a tow was…read morefairly quick and straightfoward. Kraken Towing contacted me and told me the driver had another vehicle on the truck, but would be there within an hour. Brian from Kraken called me again and told me he should be there soon, he just closed the previous ticket. AAA texts me and tells me the driver is on the way and will be there within 20 minutes. It's now 12:30. 12:45 Brian from Kraken calls and tells me, sorry there's an issue w the car that's on the truck now the place he's dropping it off is giving him issues having to move cars around. I tell him, per the AAA app, he's 3 minutes away- he said I don't know why the app is saying that. I said how long, he said I'm not sure. I call AAA again at 1:15. They tell me he should be there any minute it's showing in the app he's down the block. I told them the towing company told me that he's stuck at a yard. AAA says let us call the dispatcher we will get back to you. 1:30, dispatcher says he will be there in 10 minutes. 2pm I call AAA again. I tell them it's way past the 10 minutes and still no tow. It's hot out, I'm hot I'm overheated and it's now 2 1/2 hours since I first called. Finally Brian from Kraken calls me back and tells me he will be there in 3 minutes - about 2:15 - 2:30 the driver finally shows up. I mean I expect to wait for a tow a reasonable amount of time but almost 3 hours is ridiculous - I understand things happen but one hand doesn't know what the other is doing with AAA. I'm also not sure why Kraken took the job if they knew their driver was that busy- The tow driver was quick, got the van right on the bed and got it over to the mechanic. Also AAA will tell you that you can ride w/ the Tow driver- the driver told me no they can't for insurance reasons- so beware when booking a Tow- it's not the first time I've heard that from a Tow driver- so double check it-

Awesome job on my truck I thought it was my transmission but Kraken diagnosed shift cable…read more I was sick then relieved this shop is godsend Thank you for all your help Kraken's !!! Any other shady shop would have charged me for a trans replacement. I'm glad I landed here instead...

There were geese and goslings running across 495 and this wonderful man was saving all of them from…read moregetting hit by traffic! If we ever need a towing company, we will be using you! Thank you kind sir! :)

We got stuck in Riverhead, NY on a recent weekend afternoon due to a power steering issue with our…read morecar. We submitted a tow request ticket on the AAA app, and Rapid Recovery Towing arrived at our location in about 18 minutes with a flatbed tow truck. They took pictures of the car before loading it onto the truck. Due to the relatively late hour (as most auto shops close early on the weekends), they couldn't take our car back to Queens, NY right away, but told us they would keep the car in their storage facility overnight and transport the car the next morning to our chosen auto repair shop. Rapid Recovery Towing called the next morning to let us know when they were on the road and their approximate arrival time, followed by another call when they were about 10 minutes away from the auto repair shop. Rapid Recovery Towing had also called the auto repair shop to inform that our car would be arriving, and of the issue with the car. Rapid Recovery Towing gets five stars for their overall great service -- a rapid response, and their timely, effective, and encompassing communications.

Scott is a family man, does great business, I recommend him and his company to every one, even if…read moreyou don't have tow insurance, please call them, they have worked for us for years, my boyfriend has a deadly disease from a car accident, and they give u great prices , He can move anything anywhere, his family I speak to never fails. Please take my advice because there's no better company

Needed my car towed from Oakdale to Merrick. Don was courteous, professional and on time. Highly…read morerecommend if you're in a bind.

10:30 at night and keys locked on car. Don showed up and within minutes I was back in my car…read more Great guy. Great service.

The company responded to my AAA request. Joseph M arrived quickly. He assessed the situation and…read morearrived at the repair shop with car after I blew a tire in a pot hole at work. He was beyond friendly and made sure I was okay upon leaving the service station. Very grateful for Joseph M.

Oh mann these guys do it all cannot be more grateful than this had some issues with my vehicle…read more took it to their shop and they resolved all the issues. Thank you!!

They suck they shipped my car to the wrong place if you get a tow from there beware with this place…read morejust giving yall a heads up

After being referred to Coastal by a family friend, it's become the only place I bring my cars when…read moreI need maintenance and towing. The people I've been in contact with, Stephen the owner, John and Kim provide superior customer service and always treat me, and those I refer, like family. After a terrible experience with my GEICO adjuster, Kim and Stephen steadfastly had my back, when I was being bullied by the insurance company I had been using for over 20 years. Thankfully the situation was resolved due to the genuine care and outstanding service on Coastal's behalf. Don't even try anywhere else, this is the only place to bring your car when it needs help. Thanks again!!

Easy to work with, efficient , came when he said he was going to come , stuck to the price he gave…read moreme on the phone which was also a fair price , the driver was skilled an got the job done easily and efficiently i appreciate it , its hard to find honest quality businesses today so ide recommend to anyone in need