I purchased a great walker from these folks, but the purchasing process was a nightmare.
I paid full price for the walker and asked my insurance carrier and Active Mobility for reimbursement. The insurance company sent the reimbursement check to Activity and they sent part of my reimbursement to me. They kept part of my reimbursement to "balance bill" which is against their contract with Medicare and Ultimate
The math is simple. The walker cost me $260. I have a deductible of $52. The insurance company sent Active a check for $55.56 and I am owed 152.44. Instead, they sent me a check for $111. and I can't get anyone to talk to me about the balance. Up until this point, their customer service has been excellent but I am upset this process has taken so long. read more