Flat tire repair was fast, affordable, and a great experience despite being inherently stressful. Customer service was top notch all the way through. read more

My repair shop recommended Action Towing when I needed a tow earlier today. I couldn't be happier. From my call to their office to the tow driver to pick up and delivery, SERVICE and PERFORMANCE were superior. Driver was at my place within 30 minutes of my call!! That's unheard of!! The entire experience was a delight and the fee was very reasonable. read more

I was so happy with the towing service action towing provided. They were courteous and very affordable. Best towing service ever. Thank you!

I find it interesting that your deleting my feed back in regards to abandoned vehicles and your policy's and procedures as a company that's been in business for 30 years one should expect from time to time both positive and negative feed back it happens that's why business promote themselves and ask for feed back so they can see where they can make improvements. Now I didn't state anything that you haven't already told me unless there's something you haven't told me. Non the less two reasons why you may have deleted my feed back . (1) you think everything I stated was a lie or (2) your embarrassed by how your handling this particular situation And feeling ashamed that your taking advantage of a serious situation following a hospitalization. and you don't want your other patrons too see this hardly negative feed back. And FYI there are plenty of other avenues I can to through to leave my feed back On Thursday evening March 16th 2 blocks from my house I was taking a corner when a vehicle coming In the opposite direction took the corner sharp in my Lane of travel I had to lay my bike down to avoid a collision with it. I got a concussion with loss of consciousness, Closed fracture of 4 ribs #3,4,5 and 6 and #3 and 6 are broke in multiple places of my left side, I have a displaced fracture of the body of the my left scapula and I may need surgery on my Scapula and last but not least a Separation of my left Acromioclavicular joint type 2. Pretty significant injuries. I spent 7 days in the hospital and upon release the tow fee was slightly out of my reach I'll I had available was $300 Mean while Action Towing is claiming I abandoned my motorcycle or refused to claim it because I didn't have the appropriate funds available to satisfy them. So my beloved 2003 Honda Interceptor motorcycle of 14 years will soon be Auctioned off and the remaining debt will be billed to me. The one personal item they won't let me retrieve and for all the avid riders out there they know how important a Gremlin bell is because it can only be givin to you. So thanks Action/Custom towing. For doing your part in supporting the local community for you great service high standards and moral values we appericte that. read more

Towing and Recovery Services, Inc., also known as Custom Towing, also known as Action Towing. My son's car was stolen off the street in Portland on November 25, 2013. Whoever stole it changed the plates and abandoned it along a freeway near Vancouver. Action towed it on December 3, but they did not notice that it was a stolen car. Now they want $900 for towing and storage fees just to return it to its rightful owner! I have offered them $200, because we did not find out until December 16 that they had the car. They refuse to negotiate this and say it is not their fault and that they are going to sell the car on January 4. They add $45 a day to the storage fees. That is about $1350 a month, which is more what one would expect to pay for an apartment than a parking space. Be careful when dealing with this company. read more

Excellent customer service. Towed my car in a timely manner, with great communication skills, letting us know they would be running a little late due to being stuck in Portland traffic, and when the auto body shop they were towing it from forgot to include the bumper that they had removed the tow truck driver turned around and took the time to go back and get the bumper. Best price out of many tow companies that I called, actually much lower price than most. Nice equipment for towing, reliable and, again, amazing customer service skills. Very happy with Action Towing and would be sure to call them first if needed again. My mom has also been using them for years and won't use any one else. read more

Trying to retrieve a vehicle that was towed by them out of spite. Vancouver police said owner of truck Had violated a no contact order and they couldn't locate him in the residence that he supposedly was violating it with. So they were angry because they searched the house and couldn't find him. They eventually located him elsewhere and arrested him saying he had violated a no contact order. He is now in jail and we got a release from him via email message and have one on the way in the regular Mail but because of the cost, can't afford to wait for that one to come next week. So I called them and asked them if they would accept the email that I received from him via gettingout.com as proof that he has authorized me to be able to get his truck. Terry, the owner, implied that it was Photoshopped and that they couldn't accept an email with the picture that was photoshopped together as proof that he was releasing his truck to us. I offered her my login information to directly go into the gettingout website and view the messages herself to see that it in fact was not Photoshopped. It was a screenshot from my phone. She refused. Meanwhile all of this is costing us $55 a day and now here we are on the weekend it's been in there three days and we're up to $520 to get it out on Saturday which would be the fourth day. But I still have not heard back as to whether or not the trooper would except my email as proof because it has to be approved by state trooper apparently. A bunch of BS. For something that should never have taken place. He wasn't driving. His truck was parked. And now they are screwing him over with the help of Vancouver Police. read more

car broken into steering column destroyed-called came within an hour -car parked in a covered parking spot got it out perfectly car next to it untouched-service was quick reliable- read more