My dad uses this taxi occasionally to return home from Morrisons in Pontefract, and as we were looking for a taxi to take us to Manchester Airport on the 15th September on one of these journeys he asked about the airport run and was given a price of £360 for the return journey. I called the office and gave my number for the text confirmation and confirmed both flight details. On the 15th September I received a text and details of how to track the taxi which arrived on time. The driver was paid in full when we arrived at the airport. Upon arriving back on the 24th September I did not receive a text or any confirmation of the taxi which should have collected us at around 1250, at 1337 I called the office and the person who answered the phone appeared not to be aware of the booking and I could hear her saying to a colleague that the taxi hadn't arrived, she told me to ring back in 15 mins which I thought was strange, I called back and again the same person answered my call and told me that the taxi was stuck in traffic and was delayed so I asked her how long the delay was she told me she would contact the driver and let me know. (My son who works in traffic management checked the route and no hold ups were detailed). After a further 25 minutes at 1413 I called again and was not given any information about the taxis arrival, I kept calling every 15 minutes as by now it was over an hour late and my parents who are 84 and 86 were very distressed, my mum has dementia and my dad has mobility issues and had we been given the information about the arrival of the taxi I could maybe have taken them somewhere to sit down but did not want to miss the taxi. At 1441 I called again and I was told that I would have to call the taxi myself and was given his number so tried to call him at 1443 but the line was so bad I couldn't here him. The taxi driver said he had been trying to call me but I had no missed calls. Again no text to update me so we waited a further 15 mins and called again the taxi eventually arrived at 1510. I asked the taxi driver why he was late and he said his battery was flat that morning and he had been held up in traffic. To add to this the taxi driver said that he could not exit the car park without using one of our bank cards to pay-he gave us the cash. I again called the taxi office to speak to a manager and was told no one was available until Monday. I asked for more details and was finally told after much insistence that someone called Gaz owned the firm but they knew nothing else and could not contact him. At no point was I offered an apology or a reason for the delay and can only assume that the booking was not made and the taxi was not dispatched until after I had contacted to ask of its whereabouts. Your website says "Our vision is simple - providing reliable service each and every time....we are comprised of absolute professionals and attentive employees who share our company values" I wrote to Gaz with my concerns and have not had my emails responded to If I could give zero stars I would and am forwarding my complaint to Wakefield council. read more

I ordered a taxi this morning to take me to work, first of all the driver was late, second of all he was extremely rude and he made me feel very uncomfortable. We got to my work and I gave him the money and he told me the note was fake (my mum gave me the money) I had nothing else to give him so he told me he would check it. I went into work and I thought he would leave it, but an hour later he came back in and confronted me about it. I was serving customers at the time so I got my supervisor because this man was making me feel intimidated. My boss ended up telling him to leave because he wasn't very pleasant. Luckily my manager had some money to give him so he'd leave, I've never had an experience like that and it's safe to say it's put me off getting taxis again. My mum did ring Action Cars and they did apologise but that doesn't make how he acted right. I've never been made to feel like that at work before. I'm never using action cars again. read more

rude staff, when ringing up to book my taxi, the staff on the phone were incredibly rude and hung up the phone mid conversation. i then proceeded to call again where i was greeted by an angry lady saying i was "wasting her time" and it was "like talking to a brick wall", not only have i used this taxi service for months, i get picked up from the same address i specified on the call which they said was not available for pickup. i am disgusted by the tone they spoke to me in and it is safe to say i shall be using another service in future- in disgrace! read more

Action Cars were probably my favourite taxi company for years until tonight - when they became the worst company I have ever come across in my 22 years. I rang them asking for a taxi from Wakefield to Pontefract for 2am and I got told I couldn't book one because apparently I booked one a week ago from Subway in Wakefield to 5 Dandy Mill Avenue in Pontefract and never got in it so I was blacklisted. This is ridiculous because: I don't live at 5 Dandy Mill Avenue I live at 5 Dandy Mill VIEW (which is close to Avenue and we get their post ALL the time), I don't go out in Wakefield (or at all really - this occasion was a friend's leaving do), the last time I went out in Wakefield was around the 4th of May (the date on the photos on Facebook proves this) and I ordered a taxi from Action Cars from Subway and actually got in it and paid the full amount. Since this I have ordered numerous taxis from Pontefract and had no problems at all. I rang up Action Cars tonight 7 times in total. The first 5 times they hung up on me pretty much straight away without letting me explain my situation - they were very rude and made me feel like I'd done something very wrong. I could hear the lady on the phone talking to other women in the background basically not paying attention to me in the slightest. On the 6th call (yes it was the 6th I have taken a screenshot of my call history to prove this) I got so agitated that I said "you're losing a fucking great customer by not listening to me" and hung up. I then rang another taxi company and they told me that it wouldn't be possible to get a taxi from Wakefield without having paid a deposit beforehand. I then rang Action Cars again and asked to speak to a manager. I was asked what this was in regards to and I said "in regards to the fact I was told I can't get a taxi because apparently I didn't get in a taxi last week that I didn't even order" and she said "no, you weren't told that you couldn't get a taxi because you didn't get in one last week it's because you won't pay a deposit". I then said "well, I will pay a deposit I'm not bothered about that I just want to get home" she then said something about me not being able to get one because I didn't get in a taxi last week that I apparently ordered (I didn't). I tried to explain that I don't go out often because I don't drink much and that my boyfriend was visiting last weekend so it was impossible that I rang for a taxi from Wakefield at 5am when I'm usually asleep by 11pm on a Saturday! The lady was having none of it and was ignoring me, talking about me to her colleagues in the background and even said "well someone's obviously stealing your phone and ringing people from it then aren't they?" I'm not stupid, dishonest or anything of the sort. I have a good job, a degree and am really honest about any mistakes I have. My call history says I haven't rang Action Cars in the last few weeks so I have no idea where they're getting this idea from. She wouldn't tell me the digits of the telephone number the call was made from and only said "it's the one you're ringing from now". In the 7th phonecall the manager lady was basically shouting at me and I was telling her to calm down and listen to me but she wasn't. I'm absolutely disgusted I was practically stranded in Wakefield at 2am and she said it was nothing to do with her. She treated me like I was a criminal when all I wanted to do was pay for a taxi home - even after the rudeness of the staff! I will never ever ever use Action Cars again. I have had a few bad experiences before but nothing at this scale, I've always let it slide before because I knew they were usually very good. I always booked taxis from Natwest in Pontefract to home and got in them straight away. The manager even asked how I got to Wakefield: we booked three taxis to take 12 of us to Wakefield, my friend booked them with Action Cars and got us there (albeit at 70mph!), she said I had to find my friend and get them to ring up and request the specific taxi driver.. as if he knew his name! He wasn't in the same taxi as me and we don't even live near each other, it was only because we'd met at a place for pre drinks that we could get taxis to Wakefield from the same place! She told me to try any taxis in Wakefield but I always got taught to only get in taxis you've pre-booked - anybody could pretend to be a taxi. Action Cars you've failed in my book, massively. Expect a phonecall tomorrow morning when I'm "sober" like you told me to do. If you don't treat me with respect then expect me to complain to every single thing I can complain to - especially Wakefield District Council. Have a good night, Rachael. read more