If I could leave no star! I am disappointed in the service I…read morereceived in my recent move. I have never dealt with this kind of horrible customer service and moving company in my life. The moving company didnt show up the original date. I had to wait the next day. I have spoke with "Alex" 7134263222 several times trying to resolve issues that occurred during the move. My pottery barn sectional was stained, my stainless steel refrigerator is scratched and dented. I was over charged for labor. I was told I had to pay before the move was over because the office was closed and if I didn't pay. "Alex" was going to stop the movers and take my belongings that were still in the truck. I went with a more expensive moving company expecting a better experience than I did. I immediately contacted Alex via phone to tell him about my damages and overcharges now he is not accepting responsibility nor reimbursing me for the overcharged labor or any damages. He is trying to say my sectional was "stained" not damaged. Hmm that is damaged. And what about my brand new refrigerator it looks now like I bought it at a dent and scratch. Most importantly how are you not going to reimburse someone after you admittedly overcharged them? BE WARE ANY ONE THAT USES THIS COMPANY IT IS NOT SAFE OR PROFESSIONAL. I think he was trying and did take advantage of me because I'm a tiny little woman. I wish I would have saw the yelp review already filing a complaint with the same issues I had, before I used them. I did google review. I would just like to pay for the actual labor I received and get my Reimbursed overcharges back. I have left this review before but want to keep it active so people are aware of SCAM and to look at other people's reviews in google and yelp that pretty much had the same type of experience if he uses different company names I would google search his number just to be on the safe side. Hope this can help anyone Alex, Me and my husband did personal talk to you and you were our original moving company. And it was your movers that initialed the contract because the total hours to move was not accurate on the contract and it was me that asked the movers to correct the actual time it took and initial the corrections But I don't expect a honest reply or answer from you after having to deal with you and your company.

This is a long review. It is honest and fair. I am writing it let people know how bad a moving…read morecompany can be, or at least from my perspective. I hired this company based off their rate and nothing more. This was my first mistake. I should have read more into the reviews and dug into the company with the BBB and such. I wanted them to move my mother's thing into a storage room, as she was moving out to another home at a later time. I told them how many rooms, and told them I needed it all packed in boxes and plastic wrapped. I was quoted around $1,200.00 for it all. I thought that was a very good price due them not even seeing how much. We budgeted that money, and were ready to go. Well, I will stop there. I will let you read the email I sent to owner (Santos) and the sales rep (Alex) asked for some type of reimbursement for all poor work they did. - Start of Email- Dear Alex, Thank you again for trying to help us resolve all the issues we had with your company. We know that you guys want to make it right and have a good image for years to come. Please allow me to give you the list of all the issues we have had with the moving team you sent us, and at the end we will let you know what we would like to ask of you to make it right. Pictures will be attached. 1) I asked Alex for their best team and gave them over a week notice. This did not happen. The lead driver was 18 years, other was 16, and the guy that did not speak English was 47. It made it very difficult to communicate with them when asking them questions. 2) We requested the moving team to show up between 8-9am.. They showed up at 9:30am due to flat tires ... But was called at 9:05am about being 20 min late. 3) 40% of the time the other two stood around while the 18 year old did the wrapping for the items to be moved. He was sweating all over our stuff while he was using his body to hold things in place while he solo wrapped our belongings. 4) No mask or gloves at all while on site. No offer to wear any too. 5) They had no idea how to move mattresses. Mattress was bent in half when moving it. 6) Layed bed frame in against windows and blinds, damaging blinds and scratching windows in home. 7) One of them was on their phone watching YouTube while the others worked. 8) They had no care on how they handled our stuff until I complained to Alex about this. 9) We were charged 10.00 for each USED, dirty, and damaged moving blanket. 10) The 16 year old over used packing supplies... Used our rolls of tape too. 11) We paid for mattress bags as our beds would be moved to storage. They damaged the bags by putting holes in them. The response is we need to make holes in them in order to move them. They laughed at me when I told them "what's the point of it being a mattress bag if there is holes in them" 12) This may be standard, but they charge you 65.00 to come to your location to start. And change you 95.00 to clean their truck out (even if it was only 30% full... All boxed and sealed) We are requesting a refund off all packing materials and two hour refund of labor for a total of no less than $500.00 Please let us know how you would like to proceed. - End- The company did not offer to do anything about it. Santos said they would have our insurance company look into. Nothing was ever done. We even tried to dispute it with our credit card company, and they pushed their eligible contract back at us. PLEASE PLEASE use caution if you choose to hire this company. Besafe, and think about just moving the stuff yourself or friends.

My name is Suzlynn Bruton, and I am the Founder and CEO of I Am Isaiah 61, a 501(c)(3) nonprofit…read moreorganization. I am personally taking the time to write this review because we believe reviews reflect community. They show the heart of who we are and highlight how others serve our communities in different but equally powerful ways. Mark Silva at MorningStar Storage at the Heights has been absolutely amazing. Mark went above and beyond to assist us, and his customer service is exceptional. He made me feel completely at ease and handled everything with professionalism, care, and excellence. Everyone we have encountered at this location, including Aquarius, has been incredibly kind, supportive, and welcoming. Our organization serves and feeds communities throughout Houston, supporting individuals and families impacted by homelessness, mental health challenges, addiction, and food insecurity, including hardworking individuals facing difficult seasons. MorningStar Storage has been a true blessing to our nonprofit, allowing us to safely store the items we distribute weekly so we can reach more, do more, and feed more. Having access to a clean, safe, and reliable storage space directly impacts the number of people we are able to serve, and Mark Silva has played a huge role in making that possible. The facility is super clean, extremely safe, and welcoming. If there is such a thing as a storage facility that feels like home, this is it. We are incredibly grateful to have our storage unit at MorningStar Storage at the Heights. Thank you, Mark Silva, for your kindness, professionalism, support, and sacrifice. We highly recommend MorningStar Storage at the Heights to anyone looking for exceptional service and a company that truly cares about the community.

Super kind staff, great space, and the communication effort was greatly appreciated! Shout out to…read moreMark!

We were very pleased with the service we received. We had a lot of large furniture that needed to…read morebe moved from a 2-story house into a moving pod (filled up nearly 3/4 of a 16 foot pod). The two young men, George and Christopher showed up right on time, worked hard for the two hours I needed them and got all the furniture loaded. They took time to wrap everything in blankets as well as stretch wrap, then loaded it in good and secure so there was no wasted space and no room for things to move about and get damaged. They were very courteous, real friendly, and hard for me to say enough about them

Great job done fast and reliable and good with the details too!! Turned up in time and wrapped all…read moremy antique furniture beautifully

Do not use them. They broke my daughter's bed a few different of my lampshades and recently I have…read morerealized that a $500 vacuum that I have is broken as well. I recall seeing them try to pick it up and it fell. Not to mention one of them tried to pick up a marble top table by in the wood legs began to crack. Now don't give me wrong. They worked very hard, but they were careless. On several occasions, one of the gentleman was on his phone scrolling while I was paying per hour. When I called to complain about it one of the first things, the person said to me was did you bother to call and say anything about it in the middle of your move so we could've done anything? And I said yes, I and they told me to say something very nicely to the man on the phone. Then he proceeded to tell me that he knew because he was listening to the conversation. they offered to come fix my daughter's bed, but we decided we did not want them to help because we did not Trust them.

I hired Movers of Houston a few months ago and they damaged my practically brand new 65" curve TV…read more The movers and their manager whom I talked to over the phone assured me that their insurance will cover the full replacement value and that I shouldn't worry and just file the claim. So I did, once the claim response came in I saw that they only want to pay me $30 for the $1100 TV. I called and try to reason with them and give them plenty of opportunities to make this right but they won't take any steps towards doing the right thing and keeping their promise. I'm getting ready to take legal action. In addition the movers were slow and they admitted that they are pacing themselves since they don't want to burn themselves out. So what you think you save on rates you actually loose in efficiency. PLEASE SAVE YOUR SELF THE HEADACHE AND USE A REPUTABLE COMPANY THAT ACTUALLY CARES ABOUT THEIR CUSTOMERS.

Always go here to ship out parts and cores from my auto shop. Owner is always present and customer…read moreservice is top notch. Never had problems with prices or shipping. They also supply packing material if you don't have them to ship your items.

Good Experience. The team showed up on time, was professional, experienced, and worked at a…read morefast/safe pace!

Unfortunately, I didn't have the best experience, and I've been waiting for 3 days for someone to…read morecall me back. The crew was friendly but extremely slow AND inexperienced. I had a three-person team at 135 per hour. I had a king and queen bed with mattresses/box spring, a dining table, six chairs, an already broken down entertainment center, 17 boxes, a buffet, 2-piece sectional, Peloton, bookcase, wine fridge, couch table, armoire, dresser, three nightstands, a standing mirror, a 55-inch smart tv, one end table (4 hours to pack!) and a 10 x 10 storage (another 2-3 hours!) with a third of what I had in my home, boxed up and ready to go. I moved from the Galleria to Kingwood. The say Quickly, Safely and Affordable but I challenge that; * Quickly? The above-listed items took a total of 11.5 hours to pack and unpack. My daughter watched them struggle with putting the things in the truck and deciding how to pack everything, which took an extra 30-40 minutes each time they loaded something. These kids were struggling to get this job done. They took 90 minutes to drive from 601/Post Oak Blvd to the Northpark/45 area. I seriously have no words for how slow this occurred. The kids were super sweet, but they didn't have an experienced crew member, and as the customer, I paid for it. I would have stopped them, but I needed to be out of my home Monday by noon. This was painful to watch and experience, to say the least. At one point, my daughter started moving things into the living room to help them move faster!!!!!!!!!!!!!!! They had a difficult time once they arrived at my home, putting things away. My painters ended up putting my armoire in my bedroom after watching the moving crew struggle to get it in my room and break a light switch! *Affordable well this debacle cost me $1,587.50 and they didn't even send the furniture back up, I couldn't find the screws to my bed that they had taken out, so I had to make an unnecessary trip to Home Depot the next day and sleep on the floor that night! I've moved a few times and even a four-bedroom home that cost me less than half of this one. *Safely- You can't be unsafe moving that slow. 11.5 for what should have been a five maybe 6-hour move? 1587.50 is far from affordable, that's an organized hold-up! One out of three isn't bad if you are trying to get 33% of the 100% you advertise. Like I said at the beginning of this review, "I'm still waiting for someone at this company to call me back. " I left a voicemail and gave them the lowest score I could on the Net Promoter Score review they sent me and asked for someone to call me back, and I called today, guess what? The line is busy! Wow. My final advice to anyone moving and wanting all three, Quickly, Affordable, and Safely, Don't let this company move you. $1587.50 or 135 per hour for 11.5 to move the things I list above is unacceptable. I'm incredibly disappointed and waiting...