Impressive Customer Service! Today is a Friday and our entire Klean Wash Laundry Service had to be shut down for a plumbing issue the Gas company discovered. We thought; no problem, we'll just call a Plumber. We called the Plumber we normally use and they couldn't come, then we called every Plumber in the book and the soonest anyone could be out here would be Monday! Which would keep our business shut down the rest of Friday and the entire weekend. Acme Plumbing came to our rescue. We can't say enough about Acme Plumbing and it will be the only Plumber we will recommend or use! read more

I have needed ACME Plumbing on multiple occasions to address broken pipes in my townhome in 2024 and again in 2025. Each time they came out (including once on a Sunday), their rep not only was knowledgably as to what the issues were, but they were also accurate at correcting the problem in a timely matter. Never had to leave to go get materials from somewhere else or bring in another tech to help and I never had a repeat issue where the fixes were made. I highly recommend using ACME Plumbing in Destin if you ever need a plumber for anything. Also, their fees are not excessive, their accounting process is very simple, and the folks in the office are always happy to help you. read more

Beware! Acme charged $160.00 to replace a water supply line that they had twice repaired/replaced 15 months prior. Acme said they had a one year warranty. Acme repaired water line in backyard 4/25/22. Gulf Coast plumbing found repair fitting Acme had installed was leaking. Gulf Coast plumbing repaired line correctly. Out over $800.00 from using Acme! read more

two weeks ago your employee broke the toilet in our hallway bathroom downstairs.. That toilet was functioning properly until he touched it The young guy said he would come back to fix it... on the following Monday -That was two weeks ago. Your employee never returned to correct his error and when I called to have this job completed after two weeks of no return I was told to pay an invoice before they could send him back to fix his mistake!!! So after payment was received I called back to get this issue corrected only for your employee to tell us we have to wait another week Why!! We are on the same street as your business --Are you kidding me, this is a joke and I'm not laughing! Would you like your home to smell like sewage for an entire month? I seriously doubt it and for these reasons I do not recommend ACME plumbing company in destin because they are unreliable unprofessional. And corrupt at this point since they can't even keep their word. No integrity. How very frustrating and infuriating. I feel ripped off & you're telling us we have to wait another week !How very unprofessional.We're on the same street as you guys . This company is a joke. Use any other company but this one. read more

Acme Plumbing - Broken toilet costs $150 almost a month later still waiting for you to correct your employee error - Plumbing Near Me - Destin, Florida

We recently had a bathroom renovation. Our original tub had cracks. Robert is very knowledgeable. He answered all of our questions and gave recommendations based on his years experience. His advice helped us to choose between all the different products/brands. The guy sent to do the installation of our new tub( I think his name is Mike) was also very skilled and knowledgeable. They took their time to correct the pre-existing problems. No short cuts taken, they do quality work!! We highly recommend Acme Plumbing! read more

EXPENSIVE-After showing up over an hour late with no call-ahead, he just tighten a nut. The technician was competent and polite, but the charge seemed excessive. Unable to take a credit card, I had to provide a check. He also could not provide a receipt. read more

Not reliable: Robert who I assume is the owner came out to address an issue in our new home. I was told by the builder that Acme did the plumbing on the build. He checked a few things and felt it was a bad mixing valve but could not determine where the valve was located. Having little to no hot water my wife and I went back to our main home in Texas but left a key with him. He had prior commitments and would not be able to return till the following week. I came back out to meet with him but he has disappeared into thin air, will not return my calls or the builders calls. The bad part is he has a key to my home now. I suspect he knows there is a much larger problem with the plumbing and is simply trying to avoid it. read more

Call someone else! Failed to show during scheduled appointment. When I went through the emergency service phone option I was told verbatim "Shove that up your a**, happy thanksgiving Motha fu***". wow read more

Our experience with Acme has always been totally acceptable. The lady I spoke with at the office to arrange a visit was perfectly pleasant and gave me a non emergency appointment for 2 days later. The plumber arrived exactly on time. Repaired a toilet and a faucet in the kitchen with replacement parts in a very short period of time with a reasonable charge. No issues whatsoever. I would definitely recommend Acme. read more

The plumbers at ACME are prompt, professional, courteous, and sincere. I would recommend ACME to anyone. Keep up the wonderful work!

Highly recommend this company's service! Excellent response with excellent customer service. Very nice to have good, honest, sincere people who wants to make it right. Thank you for your efforts and support while experiencing the problem I had with the leak. read more

I had a leak under my kitchen sink and requested service. The plumber advised that I replace two valves in addition to the one I called about, and I took that advice. Two days later I checked under the kitchen sink and there was a leak from one of the valves that the plumber recommended be replaced. I called Acme about this and the same plumber came to do the repair. Later that day there was, again, a leak from the same area under the kitchen sink. I was told that it would be over 3 hours before the same individual who came out the first two times would be able to come out again. When I told the office manager that I wanted another person to do the work I was told that would void the warrantee and I would be charged for both the visit/labor and parts to (try) and repair the problem. read more

Avoid at all costs. The plumber that came out was great - very professional and identified the issue. However, from there the customer service crashes and burns. After sitting on paperwork destined for our Home Warranty for 3 days while we had absolutely NO ability to use anything related to our plumbing in the house, they finally moved forward with the paperwork after several calls. Claim was denied on a Thursday evening. Ok fine - it will just come out of our pocket. Called Acme on Friday morning - going in to a 3 day weekend - and was told "we can't get to you until Tuesday". When I stated that we really did not want to spend a 3 day weekend with no toilets, showers, sinks, etc. the response was "Then call another plumber." Unbelievable. read more

This company was a referral from my home warranty company and although they worked hard to make a repair to my gas leak they left my garage a complete mess. I had to clean up all of the mess that they left from the 3 to 4 holes that they put in my garage ceiling. I called my home warranty company to inquire about the repair of the holes and they contacted ACME and the response was that they had documented that no holes were made at the time of the attempted repair. This of course was a flat out lie. So they said they were not going to repair the holes they had left. I signed the receipt so I had no leg to stand on. I just wanted to let anyone who is considering this company to be aware of how they got of performing the repairs on my home. Even though my home warranty company used them I will not use their services again. read more

Bill and Brandon were awesome. I love that they were in the time window that they gave usso we didn't loose any beach time. They explained everything .Very nice and considerate of our time. Thank you for working on the water heater to make sure we had hot water. Thank you for being a great team. read more

Larry from Acme Plumbing came out today to do a bathroom install after I had my flooring redone. He was fantastic! He was quick, competent, good with my pets, personable, and he cleaned up after himself and left my bathrooms in great shape -- what more can you ask? I'll definitely be calling Acme again with any plumbing needs or problems. read more

Horrible experience. They are rude and insulting. We were using a warranty service and they did not attempt to repair they stated improperly installed even though it was in place for 11 years so the warranty did not cover and when questioned they asked for credit card up front for repair. Use another service is my advice. read more

Old Republic Warranty company sent Acme to repair a leaking shower: The Acme employee, a very filthy man, arrived 2.5 hours late...; shortly after arriving the man used my toilet to defecate; after accessing the plumbing situation, he called the warranty company with an inflated work order that included all showers and sinks in my home. The warranty company denied the work order because the scope of the project included only the master shower. I am guessing the work order was inflated to try and scam the Warranty company. The warranty company is now sending another plumber. Do yourself a favor and use someone else. read more

Horrible customer service. I would not recommend this company to anyone. I scheduled an installation of a shower head, valve and faucet for my tub/shower. I was told my window was from 8-10am. At 10:15 I call, and am told that my new window was from 9-11am. Technician shows up at 11:06. He goes into the bathroom, I ask him if he needs anything else and he says no, so I run to go grab lunch for my kids. At 11:45 I get a call saying he does not have time to do the work and he is leaving and I can reschedule for Monday. I call their office, they try and place the blame on me for telling them only a faucet. (Only problem is that a contractor that I work with had called them only minutes earlier telling them what needed to be done as well). You do not know what type of service you will get from this company as they are not reliable. Also, when I went to see what work he did, there was water sprayed over the entire bathroom and not cleaned up. If I could give zero stars I would. read more