Autism is something completely new to most parents especially with a new diagnosis. My sister was…read morereferred here for ABA services by THINK Neurology where most kiddos I know with ASD are diagnosed. They definitely turned us to the PERFECT PLACE! From the time we called to inquire about where to start or what to do, the lady who we spoke with answered ALL of our questions and was so patient and informative. 10/10 would recommend them! They have the sweetest staff and you can tell the quality of care and therapy is taken seriously from the progress that we have seen in such a short amount of time. Everyone from the front desk, therapists, and BCBA truly care about the kids and their families. DO NOT HESITATE TO GIVE THEM A CALL, I'm so glad that we did.

I would not recommend this facility. My daughter attended this ABA facility for 2 months and while…read morethey advertise weekly parent trainings, this is not the case. I did not receive any parent trainings to understand my daughters goals, progress, or how I can provide consistency at home. I was the one who had to reach out to see when I could have a parent training. I learned that my daughters father was approached for training while at the facility, but it was communicated on the intake forms that Mom is the custodial parent and initial POC. Both parents should have been contacted for training but I was not and had to initiate discussion on that topic. Every day, my child interacted with from 5 to 8 different RBT's in an 8 hour period and she is only 3 (attaching photos of daily report). This did not include the speech therapist that started seeing her there during this time. This is unacceptable and I've never heard of an ABA facility that has so many people working with children with special needs. A lot of these children have developmental delays and struggle with their attention span. Why complicate things even more with a new face every hour/hour and a half? Half of the notes on her take home sheets were chicken scratch and very hard to read. No one could provide a full picture of her day when I pick her up from school. And that's because there are so many RBT's working with her and there is clearly no communication. My daughter was at a previous ABA facility where she had 2 RBT's a day. A morning and an evening tech. In the 2 months that my child was at SOS Richmond, there was no progress. She spend most of that time trying to acclimate to a constantly changing space. My daughters last day, I was scheduled to finally have that parent training, however, I received a phone call saying that my daughter vomited in her sleep. I asked if she had a fever, no one could say because her temperature was not checked. They said that they would check it and called me back. They called back to let me know that my daughters temperature was 93 degrees. This is an abnormal temperature that should be taken seriously. It wasn't. When I arrived at SOS, I asked to see the camera footage of when my daughter vomited. In that footage I witnessed an RBT try to wake my daughter up multiple times and she wouldn't budge. He shook her, waited, shook her again, waited. He was visibly concerned and was rubbing his head as he looked down at my daughter laying on the cot. Then all of a sudden, you see my daughters body jerking and 2 women run in to hold my daughter up. This happened before they called me and still no one even checked her temperature until I asked. And the BCBA admitted to not looking at the tape before I got there, and all she knew was that my daughter threw up on herself. By daughter was very weak when I left with her and could barely walk. This place dropped the ball with my daughter - and afterwards told lies and made excuses about her having a "little tummy ache." Low quality care masked by nice pictures and activities. Don't send your child here.

When your pediatrician tells you your child might have autism, your mind goes blank and then…read more"what's the next step?" and "how do we help our child?" floats repeatedly in your mind with a lot of anxiety. First step, Think Kids -- Katy for a diagnosis. Next step, you have to find therapy providers. Behavioral Innovations has thoroughly impressed us as far as ABA Therapy goes. They care deeply about what they do. They learn everything they can about your child. They set up trackable data regarding every behavior that needs work, which includes finding the baseline (where does the child succeed) and what's the baby step forward to push towards a particular goal. They meet with parents monthly (although this depends on insurance, I think) to go over how your child is doing, what changes have occurred, etc. I could not recommend them more. You've found your ABA therapist. Side note: We work with Erika Neck and she is fabulous.

I strongly recommend avoiding this doctor. My experience was very disappointing and unprofessional…read more I visited a few months ago, and the doctor seemed uninterested in helping patients. She appeared to be in a bad mood with both patients and her staff, which made the entire experience uncomfortable. Unfortunately, my recent experience has been even more frustrating. I have been in significant pain for about a week and have repeatedly called the office asking for my medication and help with my situation. Despite explaining that I am in pain, I have not received the support or timely response I expected. As a patient, I believe you deserve a doctor who listens, communicates, and genuinely cares about your well-being--not someone who makes you feel like your concerns are unimportant. Based on my experience, I would not recommend this doctor. Please consider looking for a provider who is more responsive, compassionate, and patient-focused.

unprofessional and unpassionate doctor, only there to earn money. went there a few months ago and…read moreshe looked like she doesn't want to be there, was in a bad mood with the patients her staff everyone. This is what happens when you do your job to earn money not to help patients

My daughter is 2 and delayed in speech. From the second I called, I knew we'd love it here…read more Everyone is so sweet and caring. If you need a speech therapist for your sweet kiddos, Nabiha is amazing!

My son has been taking speech therapy with Mrs. Jodie for about 2 months now and we could not been…read morehappier! In this short time he has really branched out and surprised us with his ability to grow and learn new words. We were feeling very overwhelmed and down after attempting therapy through another program and seeing no results the first time. My son loves attending his therapy sessions and I enjoy hearing him laugh and play freely with Mrs. Jodie, I don't even think he realizes he's there for a therapy session! The front desk associate Megan is very kind, professional, and organized! The office is always clean and inviting. I highly recommend their services!

Very good clinic with caring staff. One of the few that practices ABA in a way that really puts the…read morechild first rather than taking a rigid, data-driven approach that focuses purely on results.

PARENTS, PLEASE READ BEFORE TAKING YOUR CHILD HERE…read more As an office manager, I sadly got to see so many of the unethical actions of this clinic. This is one of many stories I could tell: On December 2nd, 2021 around 10 AM the power went off at the Kingsland location (Ages 2-8), due to an employee forgetting to pay the light bill for 2-3 months. Malkah Bertman (The Director of Client Services) and Laura Gore (The President) decided it was okay to not tell the parents and instructed the office managers to make sure to meet the parent outside so that they wouldn't notice it was dark inside. The therapists were unable to work with the kids, had to group up in the few rooms that had windows, use flashlights to take the kids to the bathroom and there was no AC. The company gets paid per hour per kid, they still billed insurance during that time. This is one of the MANY events that proved that money is more important than client & therapist safety to them.

I am really liking how organized Impireum has become! First, the updated check-in process is so…read moresimple...no more multiple forms, which makes the process much faster. I really like the virtual assistant when it comes to getting refills and easy it is to use. I must admit these changes have made things smoother and less stressful for me. It just feels more caring and put-together now.

As a veteran, I've watched Impireum's Veterans Affairs Community Care Program make a huge…read moredifference in the life of a close friend who also served. The VA referred him here for behavioral health services, and I saw him get the support, respect, and understanding he truly needed. Impireum treated him like a real person, not a case file, and helped him open up, stay consistent, and start healing. Their team cares deeply about veterans and knows how to meet us where we are. Seeing how much they helped him has inspired me to recommend Impireum to any veteran who needs real mental health support.

WIfe had her cataract surgery at this location. Employees are friendly and professional. This…read morereview is more about the actual facility. The interior of this facility is dated and the chairs for waiting patrons and guests to sit in, look like they came from the nearby hotel! The chairs are worn and torn in some cases. The biggest issue is that, the place is freezing! Bottom line, while the facility needs some decoration TLC, you will be in good hands with the staff here! Additionally, take a coat!

My post op with ParkTen Surgery Center was HORRIBLE!! I had my surgery on June 2, 2022 and after my…read moresurgery I was in soooo much pain, and the nurse released me to go home. OMG!! I had a pain level of 10 and I was crying out and told them I did and the nurse did not do anything to help!! She told me my breathing was shallow but she never called the Anesthesiologist to help with the pain. My sister is a nurse and I asked for my records; after looking through my records, come to find out the nurse never followed the orders given and only gave me half of the pain medicine. Horrible experience with Park Ten. I would NOT recommend EVER going there.