Went in with a broken screen, overheated graphics card, self diagnosed as I work in IT, just can't do the leg work myself. When I went to collect it I was told there was some keyboard damage also which was visible via some marks. Sure enough suddenly the keyboard no longer worked although having worked perfectly for years before the screen went. Tried to sell me a fix that'd take another day or so. Said absolutely not this was not an issue when I handed this laptop in, stood my ground with this cowboy until he started getting very aggressive back at me when then another customer walked in, he decided to quickly calm down and be quite polite, he then had a quick second check at the keyboard and hey presto within 20 seconds under the main desk it was miraculously fixed!! All smiles then and just as the new customer walked in, what luck. Didn't need to pay for this sudden out of the blue fix he wanted to charge me for. Absolute cowboys, do not use, like to try and rip people off. Too small a town for that lark I'm afraid! read more