We have been 'Home Comfort Club' members with Ace Solves It All (our home location is Kissimmee FL) for several years. Up until last month (09/2026) we have been extremely satisfied with the level of service we have received from this company. Our phone calls (primarily for HVAC and plumbing needs) were handled courteously, and follow-up service needs were scheduled and performed promptly. As Home Comfort Club members, we receive annual inspections of our HVAC and electrical systems. The result of these inspections normally result in 'recommendations' by the technicians for repairs and/or improvements in these systems. We are then given the choice as to which, if any, of these repairs we want to do. If the cost estimate seems reasonable and the repair(s) seem needed or beneficial, we approve and they complete. Nice, right? The plumbing and HVAC repairs/improvements we have had done in the past were beneficial and the cost estimates reasonable. However - beware the electrical! Last month's (2026) electrical maintenance visit (while my husband was away) resulted in the recommendation to replace three (3) GFCI outlets - one exterior; two interior. Keep in mind - these are household outlets. The original estimate: over $890.00!! When I voiced my surprise over the VERY HIGH COST, the technician (a nice young man) then offered to use a 'second grade' GFCI outlet which brought the cost 'DOWN' to $656.00, including a 10% discount for our Home Comfort Club membership!! If you don't know anything about electrical supplies and repairs, maybe this seems reasonable. In my husband's absence, I was caught between wanting the outlets replaced (they hadn't been working right for some time) and a sense of alarm over the cost. I authorized the repair. My husband was NOT happy when he came home and was told about this. FYI - GFCI outlets cost around $25.00 online and from most hardware stores. The technician spent about 30 minutes installing. So, doing the math: hardware (3 outlets)- total cost, retail - $75.00; install cost - $581.00 (for a 30 minute installation). Repeated phone calls (at least half a dozen times) to Ace over the next week requesting a call back regarding the legitimacy of these charges finally resulted in a phone call from the HVAC Department manager who admitted he was not the correct person to talk to about the Electrical service charges. However, he did tell me that we were charged the correct, company-standard rate for the install of 3 GFCI outlets. An online inquiry for this type of repair in our area (Kissimmee) found the average cost (for 3 GFCI replacements) to be between $250-$500 with most of the cost coming from a fee for the electrician's trip and diagnostic work. I would point out that the technician was at our home ONLY because of the 'included' annual electrical inspection with our HCC membership. Needless to say, we are going to re-evaluate the value of renewing our "Home Comfort Club" membership. and probably NOT use Ace for future electrical repairs. read more

If you're considering this company, PLEASE read this first: Trusting them cost me over $10,000. ACE Solves It All came to diagnose my A/C, spent five minutes on it, and claimed the compressor, condenser, and coils had all failed. Then they vented the refrigerant into the atmosphere (see video) and quoted me $16,000-$24,000 for a replacement system. The next day, a reputable company found the real issue was actually minor, and none of those components were bad. However, because ACE had already vented the refrigerant, and my system used an older type, I ended up having to replace it anyway. The more reputable company replaced the entire system--unit, air handler, everything--for just over $10,000--about *HALF* of ACE's quote. Bottom line: ACE Solves It All turned a simple fix into a full replacement and quoted double the price. Their efforts to make a sale cost me more than $10,000. Think very, very carefully before letting them touch your HVAC system. read more

Can we please get zero stars because that's what they deserve. We own a condo that our son lives in. Over the weekend, while we were out of town, the ac went out. Our son called this company. Guy came out and said he needed a new unit to the tune of over $13,000. He called us (we were actually on a cruise) and we gave him the number of the company we trust and use at our house. They were came out today. For $500 he has a new capacitor AND a service plan for twice a year servicing. Their manager also quoted a price of $8500.00 for the same unit Ace wanted to rip him off for. STAY AWAY. read more

Had everything I needed and decent prices. Good service the day that I was there. Easy to get find.

Terrible costumer service, Terrible work, Terrible communication... this place is a fraud, led by incompetent management that scam you into signing an agreement by quoting you a lower fee first. Avoid this place like the plague. All the guys did was guess where the leak was without equipment or knowledge... just by the power of subtraction... for that it went from 89 bucks to 300. The diagnosis was to re-pipe the entire plumbing for 18 thousand. SCAM. read more

Most responsive service....but grossly overpriced....to a factor of 2x other options. If you have time to wait, comparison shop for a better deal. read more

NOTHING AGAINST THE TECHNICIAN - I am highly disappointed by the predatory, "flat-rate" corporate pricing model used by this company.I called them out for a simple, 15-minute fix on a completely exposed, easily accessible plastic PVC water pipe. The technician arrived, pulled out an iPad, and quoted me a staggering $748 for a job that requires less than $20 in parts.When you call this company, you aren't paying for the actual time or materials it takes to fix your home. You are paying to fund their massive advertising budget, corporate overhead, and inflated iPad menu prices. They charge the absolute worst-case scenario price for what is a best-case scenario, wide-open job.The technician was polite enough, but the business structure itself is designed to gouge homeowners who don't know any better. If you want fair, honest pricing based on actual work performed, look for a local independent plumber instead of this corporate service network. I will not be using them again. read more

Ace Solves It All - Water Shutoff - Plumbing Near Me - Kissimmee, Florida

We recently requested an Ace plumber to diagnose and fix a kitchen faucet spray issue. The plumber could not fix, but recommended replacement...which cost over $850. The exact facet set could have been purchased online for $205. The plumber was in my home for less than an hour...and I now feel ripped off. They arrived fast did quality work...but it wasn't worth a $600 service fee. 1 star at best for the cost ripoff. read more

I have been a club member for almost 5 years. In 2025 I paid $17,000 for a brand new A/C unit. Here I am, just less than 1 year later, and NO A/C in this FL heat. I have medical conditions, and I explained that. They promised a tech between 2 and 5 pm. As I write this at 9:30PM, no tech, no estimated time of arrival in sight. Had I known that, I would have called someone else. We placed FIVE follow up calls and each time were promised a call back that never came. DO NOT RECOMMEND THIS LACKADAISICAL COMPANY. Obviously a brand new unit that breaks in less than a year is a SCAM. read more

Really helpful company and great customer service from them as well, the complete staff and service technician from the hvac division make a extraordinary job they replace the evaporator coil And make my system work again quickly and efficiently thanks ace read more

We had a plumbing problem at 8PM drain backup toilet will not flush called ace plumbing was my first mistake, then it got worse from there. The tech showed up 3 hours later wanting to sell me everything under the sun but no solution for my problem had to sign my life away to get something done. After telling us he would have to remove the toilet and to find the flush out on and on he went trying to sell one service after another.drain cleaning new toilets etc. from 10pm to after 2am we solved nothing except waking throw out the house with dirty feet noth protecting flooring never fixing a thing. I can say ACE didn't solve anything and had to pay $1500. just get him out of my house sign he completed the work for the day . The tech said he would come back out the next day with a camera that didn't work but would tell when the blockage was and then charge me more to fix it. This does not sound like a service you want in your house. read more

We are with no AC in Florida where it is beyond hot. We called to have service done and nobody showed up. We waited from 9-11pm when we called they said nobody picked up the ticket. They didn't let us know that and if we didnt call we would be waiting for nobody to show! Do better ACE read more

While looking for a licensed and insured electrical contractor, I came across "Ace Solves It All" from a listing provided by Five Star Rated, 2025 Orange County Florida green booklet. From my first phone call, I got the feeling that I would make the right choice hiring this company. Everyone I spoke with in customer service, Stephanie, Emma, Ruth, Ariana was helpful. "Ace Solves It All" exceeded my expectations in every aspect while replacing an outside electrical panel. Chris, the electrician sent to assess what work needed to be done, was extremely thorough and knowledgeable. Chris demonstrated a strong commitment to excellence, regularly asking me if I had any questions; he answered each and every question (I had written an extensive list) in great detail. It is obvious Chris takes much pride in his work. His remarkable performance and enthusiasm never wavered. He absolutely defines what exceptional excellence in workmanship stands for. Chris was energetic, personable, down to earth and knows his trade. He accomplished the required job with obvious skill. Though I am not an electrician, I felt confident I was dealing with a very competent and experienced electrician and a reputable company that specializes and stands behind their work. Last but not least, Mr. Montanez, the Electrical Department Manager was a God sent. I brought to his attention my need for a more favorable price and he worked miracles to bring the price down. My heartfelt gratitude to everyone involved in this project For the reasons mentioned above (among many others), I HIGHLY and WITHOUT hesitation RECOMMEND "Ace Solves It All" to anyone in need of outstanding, professional and affordable electrical work. read more

Requested service for a toilet that was clogged. Had technicians come out and take a look at the project for $49 as a diagnostic fee. Not a bad fee for just an estimate however, when they provided estimate, it was nearly $400 to auger a toilet.... Yes, just to auger. I told the tech I attempted that and that I was concerned that could push whatever was blocking into my pipes, she insisted she had success in the past. I asked for cost to remove toilet, remove blockage, and then reset toilet and to no surprise, it was going to cost nearly $500. Wayyyy overpriced. Thank God I trusted my gut and had a competitor come out. They did all the work for under $200. Had the Ace tech attempted auger it forcibly, they could have pushed the toys into my pipes which would have caused further damage. read more

When OUC arrives to your house, uncalled, to investigate unusual water usage, you know there is an issue! A water line leak was detected after 40K gallons of water was "consumed" in less than 24 hours. OUC offered two vendor solutions to call to further investigate and repair. The first vendor we called was not able to come out for 3 days. When calling Ace, they said someone could come by that afternoon. In fact, the technician - Amlicar - was at our house within the hour! He was friendly, efficient, was able to identify the issue quickly (broken line due to tree roots putting pressure on pipe) and repaired the water line (providing a create solution, adjusting the line to relieve line tension.) We were back up and running within hours of our initial call. Great job! read more

Ace Solves It All - Broken water line caused by tree roots (roots removed in digging process) - Plumbing Near Me - Kissimmee, Florida

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This company is awful. Quoted a plumbing job at $860 to include work that did not have to be done with additional drywall damage that they don't repair. Gladly payed the $49 consultation fee to get rid of their "technician". I ended up paying $150 to a company that knew what they were doing. read more

Rey Santamaria showed up and was giving us a quote for a Hybrid Water Heater install. I had already gotten several quotes both in person and over the phone. The average price is 1200 and some (especially the one Rheem recommended 2nd on their list) 800-850-1200. What makes me write this review, is I NEVER confirmed the appointment on my text via Cell phone. Naturally you would think they got the hint and not show up. Nope they showed up. To make matters worse is they tried to charge a trip fee of $69. I don't do trip fees. Especially on something that is installed everyday and with an existing unit already in place just slightly smaller. I already bought the system, the pan, and the expansion tank. All they needed was a valve and labor. So.... this guy presents us with a quote of ..... $3500 for install.. LOL. Ya no thanks. I called them from the number in the text that I didn't acknowledge and told them I was not paying their unknown surprise fee of $69 and that they can take their insulting, price gauging, woke Biden-nomics inflation quote some where else. They see a two story home and want to up their price thinking you don't do your homework. 7 quotes, top 3 reputable AND lowest: Benjamin Frankin $1237 also has a maintenance with a monthly plan Rinaldi $1289 Dunstan & Son Plumbing Co $850 2nd on list by Rheem Pro Installer. read more

Ace Solves It All - Pamphlet back - Plumbing Near Me - Kissimmee, Florida

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Hvac. Start with saying bought supposedly the best AC System sold last year in November 2025. The technicians r friendly but constantly try u to sell u more products every time they come out for our new $20,299 AC unit that keeps breaking from the very day they installed. 1st shorted had to rewire. The heat hasn't been working called them. The 2 coldest days we had, we had no heat. They came out here at 7pm note we have their priorities maintenance agreement he rushed through found out they never even installed the auxiliary heat. Broke again 1min after he left. Before the heat broke they literally have been here over 10x for maintenance and repairing broken parts. The 2nd appointment to fix the heat they noshowed again spent over $20,299 and its still not working properly the thermostat overrides our settings and gets confused between heat and cold. Today Sunday we had an appointment for 8am thru 11am and they haven't called or shown up I have called several times for a supervisor or higher to call me regarding someone coming out here to recheck their total install and they Never return my phone calls The sterile element for the system we bought broke also they did replace that but how many things are supposed to break in less than 4 months on a brand new supposedly top of the system?? When the technicians come most don't even know anything about the thermostat and its their responsibility to program the install settings which since it doesn't work properly that was also installed wrong. Also upon install they never had the correct amp main breaker they installed and ran it for 3wks before they got one in and replaced it with the correct one. I am so sorry I ever called and trusted this company read more

these guys have done a variety of Hvac and electrical panel upgrades on my 3000 sf house. I got Dan who is the best electrician and honest guy I ever worked with after 25 years in construction ive met all types. but Dan is spot on clean honest efficient service. also Mike M? did my Hvac service which was quite expensive but he pulled the coils after servicing the outdoor unit because the coils were very dirty from pet hair and whatever else clogged them up. he was on time friendly and personable did a superb job on getting my smaller Hvac second system in top shape. id call these guys first and know they are the right people for the job! Peter schmitt read more

request electrician tech visit consult house circuits to generator. voice and auto-generate text phone herald "on his way". so,, NO SHOW, NO CALL? scroll phone as well as e-mail did I miss? great phone folks but poor execution. read more

We've used Ace in the past for our home, so when we lost power to a portion of our house, I didn't hesitate to make an appointment for the next day. We were told they would arrive in the morning and were called around 11:15 notifying they would arrive in about an hour. The tech arrived and from the start was pointing out items that were issues/reason for our problems. The problem with that is that he was wrong. First it was our electric car charger and how it could damage not only one house but the battery. Nope. Has it over 5 years and no issues. Not related to the problem at hand. Then it was because we didn't have a bubble cover on an outside outlet. "It must have rained recently". Uh, no, it hasn't. "Oh, well it's the humidity". Yeah, okay. He wanted to charge over $100 for the bubble cover installation. We said no thank you- I'd do it myself for $10. He finally "found" an outlet that needed to be replaced. He said there were others but strangely enough that was the only one done. We paid way too much for this - 365 for the diagnostic and another 361 for the outlet replacement. Never again. Keep looking. This isn't the one you want. read more

STOP READ THIS! I am a real helper see my many reviews from over the years, I say it the way it is no BS. You can see I rip them down or build them but I tell the truth. ACE Solves it, let's call there reviews for what they are, the suck lol but after reading them and the fact I'm giving five stars. I can see the problem. For starters I'm strictly talking about my A/C hvac system, nothing else. I had a different company come out and for $85 they were everyone's worst idea of a scam hvac company. I found Ace accidentally and was in emergency situation. One negative was when I called they said they would have somebody out later that day that they were extremely busy with a slew of calls because of the extreme heat after calls later in the evening they offered for the person to come out at 11 PM at night I said that's OK. We rescheduled for the next day in the morning. They came by afternoon, I'm just giving full disclosure I could say negative things about how delayed their arrival was on the same token. I'm a realist and I know that when you arrive on the job, sometimes things are much worse than what you anticipated so you can never promise or keep a real tight schedule if you feel free to throw the first stone, Mark, you want to remember that name because this is who specifically I am giving this reference to. Showed up like a win maybe one too many monster caffeine power drinks lol but he was very polite and he got down to business ASAP. I could tell immediately he was a pro. I found out he had 24 years in the business, I was very satisfied with the in-depth analysis he did and testing. To be short, I found the problem in about 20 minutes and had it fixed in about 40 minutes.. the last company that came which I will say was Frank Gay HVAC told me my initial fee was going to be $85 for diagnosis and would be $1000-$3000 and that could just be initial testing. It could be much more. When Mark from Ace, they had an initial $65 diagnosis fee, which is removed if you go ahead with the work which I did my total cost when he was done was a few hundred bucks.. my advice is to ask for Mark specifically I have added some pictures so you can identify him. I cannot say enough good things about Mark other than I strongly urge that you give him a shot in general. I do not trust HVAC people at all, but this was a very good experience for me, I hope it will be for you. See the pictures. read more

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It is advisable to refrain from contacting this company due to a series of unprofessional behaviors exhibited during our interactions. On Monday, we were left waiting for the entirety of the day from 11 AM to 2 PM without any form of communication regarding our appointment. Upon reaching out to the company, we were informed that they do not provide specific appointment times and that customers are expected to wait without prior notice. Subsequently, they rescheduled our appointment for Monday afternoon, between 4 PM and 5 PM. However, they failed to honor this commitment, as no representatives arrived during the appointed time. They further assured us that they would be present today at 9 AM, yet once again, they did not fulfill this promise. When we called to notify them of their absence, their response was marked by indifference and a lack of accountability. Through our interactions, it became evident that the company had no intention of completing the agreed-upon services. Such conduct displays a significant level of unprofessionalism that should be duly noted. read more

I called for a repair to a washer. Stated that it turns on and lights work but it won't fill up with water. ACE sends plumbing division. Gets there and says they don't fix washers. Would've been nice to know at the initial CALL. All they had to say was we don't fix appliances. Then manager Will starts emphasizing they don't fix appliances...that is EVIDENT. I simply stated to train your people about that..and he's blaming me for being DUMB ENOUGH to call them in the first place because they don't fix appliances. Duh! So, they don't solve it all, can't figure out that they don't handle the problem the customer stated, then blame the customer for being dumb to call. Bizarre. Not using them again. Shame. read more

Had some toilet issues in the main bathroom, Ruben came! Friendly, helpful and takes the time to answer all my questions. Thank you Ruben for fixing the issue! read more

Had a dripping shower head but this company was not knowledgeable about the brand Sigma to repair it. The service man contacted his boss and they advised a very expensive repair solution of $2,000.00. I contacted the manufacturer after and found out the cartridge that needed to be replaced for the drip cost $49.00 and would take a plumber 1/2 hour to replace it. I was charged $69.00 for the visit, but after calling in to request a refund I received the charge credited back to my account a few days later. That was a pleasant surprise, but I guess they cannot solve it all. read more

We have been a customer of Ace for years and spent thousands of dollars on two brand new air-conditioning units for our house. One of our units has a control board that no longer works and for over a month we have had no air-conditioning. That part has been on backorder, and I am being told that there is no other alternative that we will have to wait with no air-conditioning until that part is in and they have no idea when that part is coming in. I asked him for a back up plan or an alternative solution or for a manager to call me and nobody has had the decency to do that besides Ashley, who's been great, but unfortunately cannot tell me any other information. I have an 86-year-old elderly father who lives with me who literally has no air-conditioning and may continue to have no air conditioning for the next six months or however, long, it will take for this part to get in that nobody seems to know. This is completely unacceptable and unprofessional!!!! Very disappointed!!!!! read more

I used to think that this company was reputable. I called them for my air conditioning problem. The tech wanted to charge me 400.00 just to unclog my ac line. To make matters worse, I had referred them to my daughter. They charged her almost 5000 to install a sink and hot water heater. Not a good look Ace. read more

To echo the 80+ scathing one-star reviews, AVOID THESE SCHEISTERS AT ALL COST!!!!!!!!! If I could give these CROOKS zero stars I would. These clowns are a classic case of PRICE GOUGING in the WORST sense of the term! I'm a "snowbird" & only live in Florida from October to April. I own a small condo in St. Cloud. Upon returning I noticed that the kitchen ceiling light & the bathroom exhaust fan weren't working. Each is controlled separately by their own simple toggle switch. Since the odds of TWO switches at the same time being faulty are astronomical, I assumed (You know what they say about "assume"!) that their must be a more serious issue, possibly attributed to the hurricane that went through this area a few weeks prior. My elderly neighbor, who had lived here since 1994, had provided Me with a list several years ago of honest, reliable local contractors that She recommended, based on Her experiences. This list included carpenters, plumbers, electricians, etc. She had a telephone number for an electrician, so based on Her recommendation, I called it. I "assumed" that I was reaching the electrician that She had recommended (there's that "assume" again!) so I never thought of checking their reviews before setting up a service call with them. HUGE MISTAKE!!!!! Little did I expect, or realize, that the electrician She had recommended had been bought out at some point by "Ace Solves It All"! The so-called "technician" showed up around 8:15 A.M. on October 31st. Right from the "get-go" I was misled to believe that indeed there must be a serious issue & that it would cost Me $414.91 for Him to run "diagnostics"! Whew! Not being an electrician, I naively trusted His judgement & "bit"...hook, line & sinker. The $414.91 "diagnostics" essentially consisted of Him checking for power at the circuit breaker panel, which took about 5 minutes. He then proceeded to put on quite the "show", checking for power at the light fixture & ceiling fan, & then taking His sweet time going throughout the residence checking for power at electrical outlets, even after I had already told Him that everything else in the house was working fine. This took another 10-15 minutes. Total time for the so-called "diagnostics"? 20 minutes! He then finally tested for power at each of the switches, which in My opinion should have been done right at the outset, & informed Me that both switches were faulty. I asked Him if He was certain about this, as it's a simple job to replace the switches & could easily do this Myself. Each switch can be obtained at Home Depot for about 92 cents, & it would have taken Me about 10 minutes to replace both switches. He again misled (LIED) to Me, stating that "He wouldn't know until AFTER He had replaced both switches"! Cost to replace 2 simple toggle switches? A staggering $147.03!!! It took Him no more than 10 minutes to replace both switches. Lo & Behold, they were the problem after all this ! What a "revelation"! Total cost for "diagnostics" & "labor", total time spent, 20 minutes? $561.94!! Now realizing that I'd been ripped off bigtime I called a local REPUTABLE electrician who has been in business for 20+ years, for a quote. Results? For the same job, NO MORE THAN $150. The moment I mentioned the name "Ace Solves It All" the gentleman I spoke with told Me that they've had numerous encounters with Ace & have heard many nightmarish stories about customers being grossly overcharged & ripped off by Ace Solves It All. I then proceeded to call Ace Solves It all, looking to speak with a "manager" or "supervisor". As stated in many of the one-star reviews, I received excuses like "He's not in right now", or "he's in a meeting right now", etc., etc. I've called these crooks almost every day for TWO WEEKS & have been promised each time that a manager or supervisor would return My call. Of course, NO ONE has called Me back. I'm now going to file a formal complaint with the BBB & the Florida Attorney General's Office on Consumer Affairs. I'm also seriously considering filing a lawsuit in Small Claims Court. I strongly urge anyone else who have been ripped off by these crooks to do the same. Someone has to put a stop to this! read more

A week and a half ago, called for a plumber situation. They said one would be available in the afternoon and 5 hours later I get a phone call saying it's taking the tech longer than expected on the job and would call once they were done. They never called., so a wasted day. The next morning I got a call saying they'd be there within an hour and they were. The person said they had tried to call the night before but no answer (this was false and later confirmed by their management ). For a 30-minute job they charged $800+ for a $70 part and almost $800 for labor. The tech did to a good job in the fix so I'll give him that. The tech said that if I had done the job in March, it would've been $300 cheaper. I never received an invoice, so I had to call for one. When received, all it said was what the job was and the total amount of money charged (not itemized). A day went by and I called there number to speak with a manager. I had to give them my number for a call back. A week went by and nothing heard. I called back and had to give them my number again for another call back. About 30-1 hr later I get the call. The person proceeded to tell me that they don't do itemized so good luck understanding what they're charging you for, he said with all the tariffs going on, prices are going up (the "tariffs" he's referring to aren't in place yet and the regular tariffs are so nothing should be causing the prices to insanely spike, but ok). They did refund me $100 for the false phone call. Overall it was disappointing between the terrible customer service, the price gouging and amount of my time wasted. If this is the sort of thing you're looking for then I recommend them, otherwise, check elsewhere first. read more

This company was top notch! My son needed AC replaced these guys came out told him he needed a new unit also his electrical panel box was very outdated they replaced it, insulated the attic and also new duct work. They were prompt and all the guys were very polite and left no mess in a few days! I highly recommend this company! read more

Very pleased with the work that was done at our home. Matt our technician was very friendly, helpful, and extremely knowledgeable about everything, and I really appreciated the fact that he did not try to pressure to buy extra things that you don't want at the moment. The work was done quickly and clean. The only negative I can give is that we scheduled the work online, for a certain window of time, but when they called to confirm the details we were informed that there was no time frame other than between 8am-5pm, so we had to wait all day long instead of the two hour window we wanted. But Matt's candor and the end product more than made up for that fact. If we have any more electrical work needed, we will be calling them again. read more

I purchased a bidet seat to add to the master en suite. Unfortunately though the house is only 5 years old, the builder used cheap parts and the valve on the commode was seized. I immediately googled how to loosen it and followed the steps shown of using a wrench (unsuccessful), using a hot moist towel (unsuccessful), and trying WD40 (unsuccessful). While I was unable to loosen the valve, I was able to make the line flex. Deciding that discretion was the better form of valor, I called a plumber. They came out and put a new valve on the master suite commode. The plumber went over and above to make sure the bidet worked properly, even sitting on the seat and taking a splash for the team once he determined that the sensors only worked if someone was enthroned. I would recommend them to anyone. read more

Courteous techs but they are really opportunist, taking advantage of your situation and trying to get everything they can get. They got 59.99 out of me and that's it. That was enough. When they told me a part to start with on my ac was $685, I asked why so expensive? The answer I got was "well it's coming from the factory (Trane)" . Then they said my compressor could be bad and so on. Sent them on their way. Come to find out, my ac has a 10 year warranty from Trane and the parts that they said I needed to pay for right then and there were actually free. They sent a tech to my house took care of everything. Tech fee $325, nothing wrong with my compressor, thermostat or motherboard. Only a switch that Trane sells online for $122 and not $685 oh and Ace solves it all's techs $295 each!!! I'd give them no stars but it's the only way I can write on here. read more

STAY AWAY FROM ACE Don't even deserve 1 star but can't give anything less. Called when our toilet was overflowing and set up a service call. Received a text the tech was on gthe way but he didn't arrive for another hour and a half. Tried to upsell us a new toilet and when we refused he lost interest, quickly snaked the toilet and left. That night the toilet was overflowing again! Contacted Ace so they could finish the job they were paid to do and were tokld the tech would be out later. Finally received a text just before 2pm saying tech was on the way but he never showed up!!!!!!!! Ace leaves a message 4 1/2 hours later saying oh, we decided not to send that tech but we want to send the original tech, call us tomorrow to set up an appointment. If the guy couldn't do it right the first time why would I want him to come back??????? Thanks but I'll call a real plumber. Don't even want to go into the experience I had with them to change an outlet in the garage. They wanted $369 to replace an outlet that we changed ourselves for $20. read more

ABSOLUTELY INFURIATING. When my regular electrician flaked on me at the last minute on a chandelier installation- after both my husband and myself took the day off - I scrambled to find an electrician. This company initially said they couldn't do it today and asked if I would like an appointment. I said no, I will keep looking for someone the receptionist said to hold - and came back and said they could do it today - that they would squeeze me in. Great! I took the appointment and waited. And waited. And waited. They assured me they would keep me updated. They never updated me unless I asked via their text system. In short, this company STRUNG ME ALONG and wasted my ENTIRE DAY to try to schedule for tomorrow. That's very inconsiderate and very dishonest. I could have at least spent the day doing something fun with my kids but no, they decided to string me along and waste my time. And to think I was considering buying their home inspection plan. I'm glad they showed me their lack of reliability before I made that mistake. Don't use this company. Ever. I sure won't even attempt again. read more

Requested 3 toilets installed for which they would not give me a price. Sent a technician out here to put together a bid for $1400!!!!! They charged me $69 to come out. What a scam. NEVER AGAIN. read more

$1906 for two techs, two hours total. Yes, that's $476.50 per hour. Ridiculously overcharged us for what we got! Two plumbing technicians came to rough in set our new tub. 2 bags of drypack, level and set. They also tweaked the new valve to make sure it was installed properly. They knew that we needed to have this done so that our bathroom remodel could proceed and they "raped" us on price. I was out of town. Inspector was coming the next day. Felt taken advantage of Felt beaten Felt like we had no other choice to move the project forward. Am disgusted about what they did to us Charlie Depari is a good guy, but no $30-$35 per hour techs, loaded down with tools and a truck cost $1906 per day to run. $457.50 per hour! Per tech! read more

Requested install of bathroom vanity and faucet provided by me. Quote was 4x of what the bid I accepted. Worked out to $850 an hour for the install. I would not recommend them based on pricing alone. read more

Should change their name to Ace Steals All Your Money. If you like being ripped off by hundreds of dollars this is the place to screw you good. For 1 air condition part that cost them less than 15.00 dollars, and I already knew and told him what was wrong. This guy moved slow as molasses and tested one part on outside unit and replaced it, for total it cost 460.00. Yes you heard that right! Tested 1 part, removed 4 screws and bad part... put on new part screwed it down. This is a horrible thieving company do not call them for anything... they should be shut down for blatant thieves. Was going to have entire unit and air handler replaced at the end of the year...had they not ripped me off they would have gotten the job. Never would I call them for anything...ever! read more