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    Ace Solves It All

    1.8 (122 reviews)
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    Services - Ace Solves It All

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    Broken water line caused by tree roots (roots removed in digging process)
    Andrew L.

    When OUC arrives to your house, uncalled, to investigate unusual water usage, you know there is an issue! A water line leak was detected after 40K gallons of water was "consumed" in less than 24 hours. OUC offered two vendor solutions to call to further investigate and repair. The first vendor we called was not able to come out for 3 days. When calling Ace, they said someone could come by that afternoon. In fact, the technician - Amlicar - was at our house within the hour! He was friendly, efficient, was able to identify the issue quickly (broken line due to tree roots putting pressure on pipe) and repaired the water line (providing a create solution, adjusting the line to relieve line tension.) We were back up and running within hours of our initial call. Great job!

    Pamphlet back
    Thomas P.

    Rey Santamaria showed up and was giving us a quote for a Hybrid Water Heater install. I had already gotten several quotes both in person and over the phone. The average price is 1200 and some (especially the one Rheem recommended 2nd on their list) 800-850-1200. What makes me write this review, is I NEVER confirmed the appointment on my text via Cell phone. Naturally you would think they got the hint and not show up. Nope they showed up. To make matters worse is they tried to charge a trip fee of $69. I don't do trip fees. Especially on something that is installed everyday and with an existing unit already in place just slightly smaller. I already bought the system, the pan, and the expansion tank. All they needed was a valve and labor. So.... this guy presents us with a quote of ..... $3500 for install.. LOL. Ya no thanks. I called them from the number in the text that I didn't acknowledge and told them I was not paying their unknown surprise fee of $69 and that they can take their insulting, price gauging, woke Biden-nomics inflation quote some where else. They see a two story home and want to up their price thinking you don't do your homework. 7 quotes, top 3 reputable AND lowest: Benjamin Frankin $1237 also has a maintenance with a monthly plan Rinaldi $1289 Dunstan & Son Plumbing Co $850 2nd on list by Rheem Pro Installer.

    Mark, doing repair to my A/C excellent job, thank you!

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    2 years ago

    great quality work from Joshua. Got same day service on my water pump. I recommend them.

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    6 years ago

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    2 years ago

    Always up selling and doing work not needed. gave a quote over twice as high as others.

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    Page 1 of 4

    Ask the Community - Ace Solves It All

    Review Highlights - Ace Solves It All

    Matt was then able to completely rebuild the box, meter, the receiver stack and surge protector.

    Mentioned in 3 reviews

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    Graham Heating & Air Conditioning - Air Duct Repair and Cleaning Service. Call us today!

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    Graham Heating & Air Conditioning

    (17 reviews)

    Avoid Graham A/C at all costs…read more We were loyal customers for years, but this last experience was outrageous. Graham contacted us to schedule routine maintenance (we didn't even request it). During that visit, their new, inexperienced technician caused our A/C to stop working completely. The unit had been working perfectly until he touched it. It was 94°F in our Florida home. We got sick from the heat, and our dog vomited multiple times. Their manager Michael gave us a small portable unit that barely helped. When Michael came out on Monday, he said the compressor had burned out and we'd need either a refrigerant conversion or a new unit. At first, he offered us a new unit for $7,000. Then, after a long call with his boss Jeremy, the price suddenly jumped to nearly $12,000. When we refused, Graham spent days arguing with us and insisting it wasn't their fault. They kept saying the unit "was too old" and that it was "impossible" their technician caused the damage--even though technician-caused issues are very common. That argument is unfair. The A/C was working just fine until their tech arrived. Eventually, they said they'd replace the compressor for free--but admitted it still wouldn't work unless we paid $7,000 for a conversion. They knowingly installed a useless compressor, left us with no A/C for 11 days, and tried to push the $7,000-$12,000 cost onto us. Totally dishonest and irresponsible. Graham broke our A/C, denied responsibility, and abandoned us in dangerous heat. Do not trust this company.

    Update: from bad to worse. We called on Monday to ask what…read morehappened- why our emergency calls starting Friday and Saturday weren't acknowledged. The CS rep said they had issues with the system and would call me back in 10 minutes. 3.5 hours later; they called me back to say that they did check out the pump during the January system install and they didn't see an issue so they didn't replace it and didn't think it was necessary to call it out to us. So no, there was no offer to pay for the fees from the other company that helped us out when they couldn't. They didn't have anything to say or offer for our ceiling drywall damage from the flood, but hey- they did offer another free year of their comfort club membership. I declined based on the fact that we are current members and it didn't do us a whole lot of good this weekend. Clearly we made a poor choice trusting Graham Heating and Air. We got a copy of our warranty (they they had not previously provided) and will be sharing this with our new company who stands behind their work.

    Ace Solves It All - plumbing - Updated May 2026

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