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Ace Hotel

3.7 (411 reviews)
Updated over 3 months ago

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Viridiana S.

I stayed at the Clyde by Kasa(Ace) Hotel a few weeks ago for the first time. I have already booked two different stays for the upcoming year. I loved this hotel so much, the whole vibe was perfection, the room was clean, bed was comfortable, i seriously could live there. It was quiet and inviting. Friendly stuff. I had the best weekend. I can't wait to stay there again in a couple months.

Corner room
Marissa D.

I stayed for 5 nights at the Ace. Loved the location, friendly staff, comfortable room with a great view. I was in a corner room and it really amplified the experience by being able to see the street. A little noisy outside during construction, but it didn't bother me. I'd recommend putting a light in the amenities closet for an even better experience, but the rest was top notch. Also, the guy who runs IT for the hotel is awesome. Very responsive and on top of things. Appreciated all of his help.

Inside the photo booth
Mia R.

Did I come to the Ace Hotel just for the photo booth? I sure did. Photo Booths are one of my love languages (yes, I know that doesn't make much sense, but can we make an exception?) I didn't stay the night but based off of the lobby alone, I just might have to take a trip back to Portland for it. This hotel is a dream come true to me. From the color palette, friendly lobby staff, vintage-esque photo booth, and a coffee shop attached- what more could I ask for? The photobooth gives that vintage feel and is a main attraction to tourists like me. Even with the vintage look, they do accept credit cards. It is a cramped space that barely fits two people but comes out with the cutest, close-up photos. It takes a moment to come out but waiting on the lobby couches and chairs can bring serotonin as it has the family style setting surrounding a large coffee table. After getting our photo strips and chilling in the lobby, we walked on over to the Stumptown Coffee shop attached. A great quick lil stop in the Ace Hotel while shopping around the area!

Sun G.

Lingering pee smell in unit. Ace charged additional 25$/person/night for service, yet we had zero service. No towels changed, no bed made. Portland, due to legalization of hard drugs, economics, have become a zombie city of growing homelessness. I would stay away. Not worth it.

Mary O.

This is the second Ace Hotel I've stayed at. There are some pluses and minuses to this hotel. Great location- near public transportation and good food. Stumptown Coffee Roasters is connected. Powell's Books is down the street. So many good places to eat at nearby, but I didn't realize it until after I checked out. Email confirmations somehow get lost, but my interactions via phone and in person with the staff were great. I loved the free breakfast, which consisted of pastries from St. Honore Bakery, fresh fruit, OJ, tea and coffee. Water was also available in the lobby. The lobby has a photobooth that everyone takes a picture in. They lock the lobby door at 8pm, but you can ring the doorbell to be let in. The small room is a decent size, but I didn't like it. The bath is spacious but it's a step high. There's a freestanding tub enclosed with a shower curtain. The bath products are Rudy's Barbershop, which I love. The sink is outside and too low. The vanity mirror is too high. The iron is a fabric steamer, which I like. The bed is comfortable. You can hear your neighbors, but it's not too loud. Access to the room is a real key, which I was shocked about since most places use cards. It's pet friendly, which is awesome but a cat ran out of the room next to me and scared me. Overall, it's a unique place to stay at. I am on the fence on whether I would stay there again b/c I didn't love the room but I'm also the person who stays at the New York location in a bunk bed b/c it's the cheapest despite getting whacked in the head by the top bunk, so I might return one day.

Outside
Anthony C.

Super cool place - epic level of Portland vibe and style - it's the difference of Portland vs other places like LA but in a hotel. Record players and records in your room, it's right next to the infamous stumptown coffee and connected in the lobby. You get real keys and stylish robes and it feels like an apartment you wished for upon a star as a 21 year old. You've seen it in the Show Portlandia as "The Deuce" Why not 5 stars? Some of the customer service stuff matters. Not having an elevator that takes 12mins to show up would go a long way. Having hosts that are as warm and responsive as your favourite waiter would help. Parking would help. Will definitely go again but will save 5 stars for a more top notch experience on top of the cool spaces and room

Shannon E.

Funky steampunk hotel with a yummy cafe attached. I had a bad stay but am giving an ok review because it was a great location with nice staff. The negatives were: I stayed on the 2nd floor and could hear the loud thumping of the lobby music all night long and the staff wouldn't turn it off. There's no parking but there's a paid lot across the street. Also, I slept on a bad mattress and the toilet paper roll hit my shoulder as I was sitting down.

Queen bed with Ace Hotel Branded wool blanket
May C.

This review is for "Basic Shared Single" Room: -Queen Bed -Shared bath down hallway -in room sink For non-Diva women like myself who spends bulk of time exploring PdX, not having an en-suite is really not a big deal, plus it's a great way to save $100 to splurge on made-in-Portland souvenirs or pig out at Matt's BBQ. Read quite a few reviews complaining about noise from (1) squeaky wood floor (2) others from the bar late at night. Squeaky wood floor and sound transmission between room is an inherent building characteristics so the hotel provides earplugs. Most of the noise comes from guests walking up and down the main stairs, so ask for a room further down the hallway and one can eliminate 50% of the offending noise. It didn't bother me. The earplugs will also take care of friendly folks coming back from bar night. Both of the rooms were well appointed with typical Ace Hotel amenities and mini bar. There is a kettle and the tea bags are complimentary (coffee is $3.5 / pack).......you are better off to get a fresh cup down at Stumptown. The room felt spacious and well lit. The mattress is NOT on the floor per other guests complaints, but one of the room's mattress does feel too aged/soft and need replacement. There is an extra futon by the side suitable for a child. Air conditioning works really well on hot summer night. Bedside wall plug is an issue-only available in one side of the bed. So bring an extra long cable and two people shall both be able to recharge their phones. Shared bathroom is big and accessible for wheelchair users. It is well stocked with liquid soap, shampoo and container on wall mount so you can skip packing these in to your luggage. Towels are provided too. It would be nice to being a pair of slippers. Other amenities include the lobby lounge, Stumptown coffee and the mezzanine work area made the transition from guest rooms to streets very pleasant. I didn't mind that there is no fitness room or sauna. Overall the rooms have a very good vibe and typically we remember a trip better when staying at Ace rather than some run of the mill branded hotel chains. This is the fourth time we stay at an Ace Hotel (Palm Springs, LA, Portland) and we will definitely come back. My criteria Cleanliness 4/5 Quietness3/5 Spaciousness 5/5 Amenities 3/5 Staff friendliness 5/5 Others: photogenic and vibe 5/5 25/30

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I was quoted $85 per night and was charged more than double, plus a big penalty to cancel.

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Ace Hotel Reviews in Other Languages

Ask the Community - Ace Hotel

Is there a kettle in the room? I booked a single shared bathroom room.Tks.

I think there was

Do they have parking?

Yes, they have a parking on an open lot with in and out privileges. It is right across a park like area where people hang out, so it can be kind of scary if you need to access your car at night.

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You might also consider

The Society Hotel - my room at night - huge window was nice to look out and watch the rain.

The Society Hotel

(433 reviews)

$$

Old Town - Chinatown

I did a quick little trip to Portland and need a place downtown near the Roseland Theater. The…read moreSociety Hotel is within 5 minutes walking from there so it was perfect. Its hotel style BUT they also have private rooms you can book with it's own bathroom and super affordable. I didn't the private suite and it was perfect for the one night. The felt desk staff was super friendly both when I checked in and out, the room was clean, super comfy bed and overall loved my stay. The area this hotel is in is a bit sketchy but that's no fault of the hotel, just be aware when walking around especially at night.

The society robbed me of an entire two nights and then turned me out in the street…read more They did so by saying I wouldn't provide ID to their gay bartender And I have no problem with gay people, but I do have a problem with nosiness. They robbed me of one night and then sent the cops down to evict me because I had showed my ID but I had my ID stolen at the local plaid. I had provided a local ID via alternative means, including my power bill from Orlando... And a screenshot of a previous ID with the same license number and verified identification. Portland is not like Washington and does not require a scan for every single check-in. They misrepresented themselves and absolutely put me out on the street when I needed housing. This is why they are getting one star from me. I very rarely log into this account, but I am a very important person, and I am also very influential through alts on social media. This is not a reflection on the person who booked the reservation. It is a reflection on the management of the society and I do not retract a single thing.

Hampton Inn & Suites Portland-Pearl District - Guest room

Hampton Inn & Suites Portland-Pearl District

(215 reviews)

$$

Pearl District

When my child said he doesn't want to leave the hotel at the end of our three day stay you know…read moreit's a wonderful experience! The pool is perfect for young kids! It's shallow, has a small slide, dumping bucket, and waterfall. Kids were playing in there for hours! He also loved the breakfast variety each day. We loved the eggs, sausage, bacon, and potatoes, but they also have oatmeal, cereal, breads, muffins, waffles, and fruit. Very kid friendly menu! The gym was big for a hotel gym, including treadmills, bikes, free and a weight machine, ample space, and cold water. The room was large- we had a dog friendly room with a king bed. Usually hotels that allow dogs out you on the first or second floor in sterile rooms but our room was cozy and large! There's a a mini fridge and coffee machine, which you don't need since they always have coffee and tea made in the lobby! What I loved most is the location, close to shopping, close to Powells and Deschutes Brewery- both perfect for anyone with small kids! There's also a park one block away to walk our dog and has a playground. We come to Portland once a year and this was by far our favorite hotel!

The beds are very comfy. The duvet was scratchy so we just took it off. They clean rooms every…read moreother day. The hot breakfast was ok. You can make your own waffles. The had complimentary coffee, tea, hot chocolate thoughout the day. Valet parking was $50 per night with unlimited in and out. Location is good, walking distance to most shops and restaurants.

Hotel deLuxe - Lot's of natural lighting. Still not sure why the couch had that cover on it. Looked off putting.

Hotel deLuxe

(580 reviews)

$$$

Goose Hollow, Southwest Portland

I've stayed at the Hotel Deluxe a few times now and every visit reminds me why I keep coming back…read more Check-in is so easy it almost feels suspicious. No drama, no confusion, just keys in hand and off you go. The building itself has that great old Portland movie-era charm. It feels like the kind of place where a film star from the 1940s might walk around the corner at any moment looking for a martini. Instead it's usually just me looking for the elevator, but still... the vibe is excellent. Parking is on the next block over and surprisingly easy, which in Portland counts as a minor miracle. I've spent more time looking for parking at grocery stores. Now let's talk about the Driftwood Bar. Do not skip it. Curt the bartender is the kind of guy who makes you want to cancel your plans and just sit there all evening solving the world's problems over a well-made drink. Friendly, funny, and he actually knows how to make a proper cocktail. I wish I had more time to just saddle up to the bar and chat with him. Breakfast at Gracie's was also great. Our waitress Erin took care of us Wednesday morning when the place was mostly empty. Service was friendly, the food looked like someone actually cared when they put it on the plate, and the prices were totally reasonable. No $38 "artisanal avocado toast with existential despair." Just good breakfast done right. So what more do you want? Comfortable clean bed, reasonable prices, great bar, solid breakfast, and you're right in the heart of Portland. If you're staying in the city and want a hotel with character instead of a bland corporate sleep box, Hotel Deluxe is the move. I'll definitely be back...

The actual visit to the hotel was fine. The front desk was helpful. The room was okay. The view was…read moregreat. The parking situation was inconvenient, but fine. After my stay, I had left my hairdryer in the room. The next day I called hoping they would be able to ship it to me. Cat (Kat?) answered the phone and said she found it. I know she found it because she also asked if I had left a brush, which I did. She said she could ship it, but just needed me to pay for shipping first, asked for my email, and said she would send an email to handle that. I never received an email. After a few days, I asked my mom, who is local, if she could just go down and pick it up since I was heading out of the country for a week. She went down to the hotel, but was told they didn't have it. Not only that but there were no notes in the system about it either. Zero information about my previous call or that they were waiting for payment to ship it. So I again called and got Thomas who searched everywhere and couldn't find it any longer. I asked for a manager to call me, this was 2 days ago. Still no call. I can only assume at this point that an employee stole my expensive hair dryer, which is why there were no notes about it and I never received any emails. I'd avoid this hotel in the future. Update 4/30/2026: Since posting this review, the situation has gotten significantly worse. On April 13, I received an automated text from ILeftMyStuff, the hotel's own lost and found system, confirming my hair dryer and brush were found and logged on March 1. I paid for return shipping through their system that same day and never received my items. On April 19 I called and spoke with a staff member named Claudia who confirmed the hotel had my items and would ship them. She later walked that back, saying she had only assumed they were there because they appeared on an internal list. I had previously requested a manager call me back. That call never came. Today the hotel is claiming the items were disposed of on April 1. This is the same staff member, Cat, who originally found my items and confirmed she had them. When my mother went to the hotel in person and when I called, we were both told they had no record of the items whatsoever. They did not notify me before disposing of them despite having my contact information on file from my original call. Note that my original review was posted last month, before April 1 when they supposedly "disposed" of my items.

Kimpton RiverPlace Hotel - Lobby

Kimpton RiverPlace Hotel

(249 reviews)

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The hotel we stayed at in Portland was the Kimpton RiverPlace Hotel. It is right next to the water,…read morewith some boats that have cute Christmas lights at night. Overall this hotel was an average hotel I picked it because it was for Amex and I needed to use my credit before the year-end. During our stay, the fire alarm went off and that was insanely loud. No one can sleep through that. Gladly when we came down to the lobby they stated that it was a false alarm. Soon after about an hour or so we got a text message saying that it was a false alarm. I did enjoy the breakfast here at the lobby! That was actually pretty delicious and I would say to try it out. The beds and comfortable and you can also bring your dog into this hotel which is kind of cool! That was a bonus seeing all the different-sized dogs roaming around.

We were only in town for two nights and stayed at the Kimpton. There was a great breakfast place…read moreand two dinner places we visited only a short walk along the river. Loved that we could walk. We used it as our home base for hiking the Multnomah Wahkeena Columbia Gorge as it was only about 25 minutes away. One afternoon, I sat in the hotel bar, drank a glass of wine and enjoyed my book and writing postcards. Our view from the 4th floor overlooking the river was lovely. We used valet parking which was quick and easy. Staff was helpful and welcoming. Beds and pillows were comfortable. Rooms were cool and dark for sleeping. Rooms were clean and spacious. TV was big. Great experience.

Residence Inn by Marriott Portland Downtown/Pearl District

Residence Inn by Marriott Portland Downtown/Pearl District

(212 reviews)

$$$

Pearl District

This place is rough... you can tell they don't care for their employees. Not an ideal environment.read more

I write overwhelmingly positive reviews and typically for less than ideal experiences I don't write…read morereviews (very evident by the breakdown of my reviews). I am a loyal Marriott Bonvoy member and have stayed at lots of locations over the last few years and I have always had a good experience with the staff. This location has tainted that. I booked for a day earlier than the day I needed (which was my mistake and something I have never done before). Unfortunately I didn't realize this until I went in to check in for the intended day. I asked for the total being charged to my card prior to paying since this was a new reservation and they lied- they quoted the total charge as $157 and billed $192. I called Marriott Bonvoy to see if I could have the no show full charge for the night before waived (I had a flexible rate that was refundable until the night before the booked stay) and was directed to speak with the staff first. The assistant manager told me that the card was charged automatically and that there was nothing he could do on his end but I could place a ticket with Bonvoy. I placed a ticket with customer service and was told I would receive a response in 3-5 business days. I didn't hear back so I called again after a couple of weeks and spoke with a supervisor who was kind and reopened the ticket as it had been closed without responding to me along with the updated information regarding me being charged a different amount than stated. I then received an email from front desk at the hotel basically saying they are denying the refund as I was told during the stay they can't refund it which is a lie- I was told they couldn't refund without me placing a ticket with customer service. I have recommended this location to others in the past based on a previous stay & I will definitely be telling those folks that this location while clean and well appointed is dishonest & I recommend they cancel their reservations. I will be staying elsewhere anytime I am in Portland. I get that the policy states no refunds if not canceled prior to the date of reservation, but I was lied to and billed more than told which could have made a difference in where I chose to stay on the needed day and was treated rather poorly by the assistant manager for a genuine mistake (& the needed day was less expensive than the day paid for initially). Overall, not the way to treat a returning customer.

The Duniway Portland, a Hilton Hotel - The Duniway Portland

The Duniway Portland, a Hilton Hotel

(263 reviews)

$$$

Downtown, Southwest Portland

We picked Duniway for our 4-day trip due to its location in downtown Portland and the overall…read moreelegant appearance of the hotel from its website listing. Upon arrival, found the lobby and common area as nice as they appeared in the pictures. The hotel staff were friendly and assisted us with a quick check-in. They had an adjacent parking garage that made it very convenient to go in and out of the hotel with our rental car. Our room was in one of the high floors with big windows that got really nice sunlight. The room had modern interiors, furnishing and functional amenities. The beds were comfortable. They had a big indoor pool with warm water. The gym was also nice. The lobby area had the Mayore restaurant where hotel guests went for breakfast and other meals. The bar in the lobby was a popular spot for the guests. The courthouse park, Pioneer Place, public transportation, many other shops and restaurants, all were within few minutes of walk. We had a wonderful time staying at the hotel, with zero issues during the stay. When I went to the lobby few times for questions, the staff members were quick to help.

This is a great location downtown. I flew in so I don't know about the parking situation. I came…read morefor a conference at the Hilton and it was sold out. I am glad it was cause otherwise I wouldn't have discovered this hotel and I really liked it. My room is spacious and the view is great. Staff is friendly and helpful. I liked the central location of it. The restroom is also spacious and clean. They have a bar and restaurant down in the lobby. They also have a workout room available 24 hours.

The Nines, a Luxury Collection Hotel, Portland - Spacious king with couch

The Nines, a Luxury Collection Hotel, Portland

(1k reviews)

$$$

Downtown, Southwest Portland

This hotel is within walking distance of many shops, which is nice…read more The hotel lobby is located on the 8th floor. So when you come in, pass the valet riveters to the left, and take the elevator up. The check-in process was fast, but the elevators took longer than they did. To access the elevators to the room floors, you need a key unless you're going down to the 1st floor or lobby. There's a restaurant on the 15th floor that had a line at the elevator because they wanted to access it without a key, and I think that's what kept the elevator area busy. The rooms are pretty big and spacious, with your usual amenities and mini-bar items. The couch was a good size. However, the TV does not move, so if you are on the couch and watching TV, the angle is sideways. The in-room dining menu is limited, with little selection, and even the restaurant/bar behind the lobby has a limited food menu. The bed was comfortable, but the pillows were very flat when you lay on them. The housekeeping staff was very friendly and nice

What a shame to leave a 3 star review when the front desk staff was so friendly and kind…read more Unfortunately, I can't say the same for the restaurant staff, bartenders, anyone the valet. While AMEX travel provided some good perks, it felt like the property itself fell short. From the restaurant bar not letting us taste a sip of wine even though it was served by the glass, to the long wait to get the glass from the bartender after hoping to sit for a full lunch service. Additionally, when returning to the hotel there were no spots in front for valet, so I out in my flashers and waited 5 minutes for someone to come to my car. They then told me to keep circling the block until the front area cleared. I'd say the service all in all was subpar, slow, and the staff was a bit out of touch...with the exception of the very professional & helpful front desk staff.

Ace Hotel - hotels - Updated May 2026

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