Their staff is always friendly and helpful with questions about their merchandise. This store has way more product selection than the Viera ( Melbourne) one. We ended up buying a few Stihl tools and a mower from ! read more

Every time I come into this store in Titusville near the river I am greeted cheerflooy and helped to where I need to go. I had a couple of people help me figure out a plumbing problem (Actuall a patt needed to repair my air ride in my Tesla). Each had more ideas what and where to get what I needed. And a young man named Jackson kept at it with me till he found what I deeded. It's been said "It's hard to find good help" and I thnk this store has it all. Best selection of any of the area hardware stores too. I often have to come here after the others did not have what I needed. read more

Today started off good till I went Ace Hardware to pick up some air filters. I saw that there was a sale on the shelf that said buy 3 get 1 free. But, when I took the filters to the register, I told the cashier about the deal to make sure that I received what was advertised. However, the cashier said that the deal was from last month?! Yet the sale was being advertised on the shelf. So instead of getting a manager and honoring the deal like most stores with good customer service would do, the cashier did not do anything but act like it was my problem. This is not how things are done if you want to keep customers coming back! I've been in customer service for many years and every place I was employed, if a problem ever arose like this, the sale deal would have definitely been honored, period! No questions asked! read more

Great service, way better than Edgewater where they basically ignore you. I walked in and was out within 10 minutes with help right as I walked in the door read more

GO NATIVE is such a convenient little store for water shoes, flip flops, and sun shirts. Lia was very helpful to us and we enjoyed her pleasant personality. Got some great deals on clothes and shoes. read more

I love my Ace Hardware store! Friendly helpful associates who offer their assistance but aren't pushy. They know exactly where to find products, and don't just say "look on aisle" whatever. They take you there to make sure you're finding what you want. It's a pleasure to shop here. read more

So much for being the helpful hardware store. I purchased pine bark nuggets mulch from ace. They loaded the wrong mulch in my car. Did not realize it till I got home. Yesterday I took it back with the receipt. Lady at register said she had to verify what I was returning and where was my car. In the meantime I had another purchase. Now my car is by front door and the piles of mulch are at the end of parking lot. I said to her that I would pay for the fertilizer and if someone would bring it out for me. I am an 80 year old woman and it was heavy. She refused to exchange the mulch again telling me until she verified it as she stands there with the receipt in her hand. Her attitude was such that I felt like I was being treated as a criminal. This was their mistake, not mine. Nor would she let me pay for the fertilizer because again she told me the return had to be verified. I just wanted to pay for my purchase and have someone bring out the fertilizer , unload the 10 bags of mulch and reload the correct ones. I never will understand her attitude . She treated me like I was trying to steal something. I left I tears. When you walk in they act like they are trying to help you, but I think it is more about watching you. Ace may not be the place afterall read more

Very nice and large scale hardware store. The staff works hard to help you find the products you need in a timely manner. They have a fully stocked fishing tackle area as well. read more

Terrible customer service. Would not take a manufacture's coupon sighting coupon fraud. I purchased a can of waterproofing spray, and it turned out I did not need it. When I went to return it, it was like the Spanish Inquisition. The cashier called a stock boy about the return, he took the can, pull off the cap and smelled it. I guess to see if I used it. He then disappeared and came back about 3 minutes later and said it was"ok". I can only assume he weighed the can against one on the shelf. The cashier then said she could not do the return because it was purchased on my wife's bank card. The same EXACT card I had given to her. I told her it was the same and to process the refund. All of this was done while of customer's where in line behind me. I told her, "well you have treated me like a thief, now that it's ok'ed to return, you won't take the same card it was purchased on because of the name???" I started to get loud and she suddenly did the refund. I told everyone in line that if they wanted to be treated this, go head and make a purchase. I also told the cashier I would never be back. And I won't. read more

This store has some of the nicest and knowledgeable people running it and working in it. I can't go into specifics, but they went above and beyond in their help to us while preparing for Hurricane Dorian yesterday. Anytime I need anything found in Ace, I will make the drive up US1 to Titusville. read more

I go into ace hardware and there is a greeter at the door for questions on finding where things are. I mostly go in to find the right size screw or bolt for something and bring one in to compare. They are always so nice and by the time I get to that department the worker is already there. One time it took us 20 minutes to find a match and not one sign of aggravation. I have been there 6 times so far (twice wasn't for screws lol) and I have yet to return something because it was the wrong size or item. The workers really know what they are talking about. I will visit ACE over home depot or lowes any day kust for the service alone! Titusville on Washington read more

The "Helpful Hardware" ?? Not on this visit. Presented a clear coupon which the failed to honor citing a bunch of fraudulent bunk to cover up their slothful, rude and hateful conduct. Then to boot the so called supervisor issues a sarcastic insult to the customer on their departure. Systemic disrespect in their lame attempt to create good will with the community. Direct violation of the Uniform Commercial Code. Gee I wonder if their dopey jingle could be considered false advertising? read more

We went to Ace to purchase some Stihl power yard equipment, including the KombiMotor and several attachments. There was one hanging on the rack for anyone to handle, as well as several attachments. I'd asked about a manual, to which he said "I think we have some in the back". I'd asked for a boxed unit for the motor & attachments, to which the clerk replied "Stihl doesn't work that way, you just take the one here". I was blown away at that answer - I'm basically buying a display unit, handled by who knows how many people - at full price. I called him out on this by asking "how many people have handled this?!" to which he replied "just me". Oh really? I asked "so no customers have ever handled this, dropped it, etc.??" to which he said "oh, I don't know". At that point I'd had enough & said "we're done here". If that's how Stihl does business, I want no part of it. I wrote to Stihl and Ace to complain about this and the answers I got were very different from what I was told from the clerk. None of their products come in boxes. Upon purchase, the unit is gassed up, started, & if needed, tuned up. The customer is then given a short course on the use and safe operation of the product. The customer is then provided with tools, spare parts, and a manual. The manager, "Michael", then contacted me via email & said he'd call me to speak to me personally. I'd asked that he call after 6PM. We never received a call. I wrote him & told him that at this point, we're going elsewhere. We basically got a "sorry" and that the clerk would be retrained in Stihl procedures. All too often, companies are right there to take your money. It's when you experience a problem that they show their true colors. We're basically done with Ace. Too many other choices out there. read more

I love this Ace Hardware. A smaller location but often has things (special nuts, bolts and screws) I can't find at Lowe's and Home Depot. Staff is always nice and helpful, highly recommend. read more

Great store. Well staffed and very helpful! Huge fishing stock on top hardware. Great Ace!

This store is a very complete, chain hardware store. It is larger than most "Ace Hardware" stores. It is not a specialty hardware store. Unlike some stores that only sell prepackaged items, you can buy only the quantity you need. Staff is very helpful. I'm always satisfied with their service and selection (understanding, once again this is not a specialty store). read more

Lisa, what you experienced was a bad employee! Not necessarily a bad store. True, the store is responsible for their employees, but the guy/ gal that you dealt with may have already been tagged by management and shown the road. Let's hope so. Fact is, customer service / employee knowledge has fallen off everywhere in the past few decades, but I feel even the most ignorant of the "mom & pop" type hardware stores' (which I consider ACE to be) employees are light years ahead of the 'big box / Wally World folks, and that's why I shop at places like ACE. In particular, the ACE location in Titusville is THE PREMIER Hardware store in Brevard County (well maybe excepting Travis in Cocoa) and I will go out of my way (I live in Merritt Island) to shop there. I find them to be well-stocked with the 'real' hardware I need, and the staff has always been knowledgeable and friendly. ACE is the Place! read more

What a horrible awful shitty place, I don't know why anyone ever comes here. Bought a GoPro 4 session for $425, tried to return it after wasn't quite what I needed 4 days later and a manager told me too pretty much go fuck myself. In retrospect I shouldn't have gone with the rinky-dink place like Ace Hardware for my high-end electronics but I did not however know that the "30 days to return with a receipt" printed on the receipt meant "as soon as you open it we are not giving your money back." Starting a civil suit against Ace Hardware and the manager in particular, going to see if I can get him fired and the store bankrupted, for the good of all. If you have a similar story dealing with Ace hardware please let me know maybe we can start a class-action lawsuit and put them crooks where they belong. Like if u agree read more

Got great stuff but owner is a dick and this place should be boycotted because of that he tried to tell me they lost my purchase in the system so I couldn't get a refund for caulking for teak that didn't work and cracked after I had to pay somebody to do it twice because of a faulty product he then went on vacation and told me they couldn't resolve that problem till he got back so I called the general manager and they found my purchase just fine and made him give me a refund! He was pissed but he was lying to me! Huge lack of integrity! His employees seem to whisper his name in fear! And I know some have been fired for next to nothing sad we let people like this operate businesses and control people's work lives! read more

I went in to buy some bolts that were missing in a TV mount I had just bought. They did not have the proper bolts buts tried to convince me to buy the wrong ones and force them into the mount anyway which would most likely damage my mount. All so they could make literally about one dollar. read more

Nice store, comparable prices but the aisles are a little small when pushing a cart.

Terrible customer service, the Store Manager Brian yelled at my wife and wanted us to return an online order and purchase one from the store, so he would get credit. read more

I live in Titusville closer to large home improvement stores but would rather go to ace for the personal help.I receive from all the employees as soon as I walk.in the door, all of the employees are so knowledgeablean the cashiers are just as friendly read more