Mike (Asst Mgr) and gentlemen with first name beginning with a D - offered excellent customer…read moreservice in getting my chainsaw running again. they took the time to get the bolt out of the tensioner cleaned it and placed it back in and locked it up. got it home and runs again. thanks guys

Garbage store selling garbage products, will not let you return their garbage. This place is such a…read moreripoff. You can get the same products for a literal fraction of the price and not have to worry. Why anyone shops here is beyond my comprehension. F- Avoid this store and ALL Ace hardware stores. They deserve to go bankrupt and be punted in to the sun.

I would not give them one star if that was an option. The worst customer setvice I have ever…read moreexperienced. I ordered replacement screens. I returned them after noticing large gaps on the sides. When I returned the screen I was met with resistance but then the obvious lopsided screens were taken from my hands and I was told I would receive new screens. Well, I received a call to come get the screens two days later. I picked up the screens and realized the screens were the exact same ones that did not fit!!!! I know because one of the original screens had lost the little black tabs. these screens were missing one of the black tabs!!!!

Amazing store, polite staff, and always great deals on anything you could possibly need.read more

I am extremely disappointed with my recent experience at Lowe's…read more I purchased three products, and one of them turned out to have been previously returned by another customer. I was not aware of this when I bought it. When I later tried to set up the account for the product, I was told that it needed to be returned to the merchant. I had proof of purchase and was prepared to provide my receipt. I also made several attempts to reach a live representative for assistance but was unsuccessful. At the same time, I was managing two children and moving, which caused me to go slightly beyond Lowe's 90-day return period. The item was purchased only a little over three months ago, and I was asking for an exchange--not trying to receive money improperly. I was willing to have any refund returned to the original payment card. I understand that stores have policies, but I expected Lowe's to show some reasonable flexibility given the circumstances, especially since I had proof of purchase and the item appeared to have been previously returned without my knowledge. Unfortunately, John, the manager, did not seem interested in helping. He appeared dismissive and made facial expressions while I explained the situation, which made me feel embarrassed and disregarded. I left feeling that Lowe's cared more about enforcing the policy than helping a customer resolve a legitimate problem. I hope corporate management reviews this situation and provides a fair resolution, such as an exchange, return authorization, or store credit.

On May 5, 2026, I visited the Lowe's in Gibsonton, Florida to purchase plants and topsoil for my…read moreyard. When I walked over to put a few bags of soil in my cart, I noticed a lady was already there putting soil in her cart. As the two of us were loading bags into our carts, I noticed a Lowe's employee (Thomas)was standing right beside us. He did not offer to help us, he just watched. This is the customer service I received from my local Lowe's. What a horrible experience, clearly this employee needs to be trained to do his job properly. He should be helping people. I hope a member of management reads this review. Thank you for your time.

I highly recommend Craftsmen Supply Center. I was in a hurry, and Gabriel managed to get me what I…read moreneeded within a couple of hours. Saved me a lot of trouble! I now know where to get the wood I need. Excellent.

I've been coming to Craftsmen Supply for over a decade! Absolutely love their selection of exotic…read morewoods and supplies. This is a family owned business so I'm more than happy to shop here as opposed to your typical big box stores. The staff Alan, Gabe, and formerly Reed have always been very helpful and friendly. Be sure to check them out for your next project needs! Pro Tip: Call First if you're looking for anything in particular to make sure they have it or can order it! Also check their hours of operation prior to going.

Have stopped in a few times now looking for items for my lawn. The prices here compared to other…read morebig box stores like Lowe's and Home Depot are a it steeper. They do offer a wide range of items but can't say they are much of a competitor with other stores because of their prices. They were welcoming as you walk in which I think says a lot.

employees were EXTREMELY rude and unhelpful on the phone when I was just wanting some information.read more

The word "Hardware" may be deceiving. Yes Ace Hardware does have hardware and if you can't find…read morewhat you are looking for elsewhere, they probably have it at Ace Hardware along with gifts. Jewelry, key cutting, propane exchange, screen repair, paint, glass and acrylic cutting, horse and cattle accessories and a lot more. This amazing store also has customer service that greets you as soon as you walk in and accompanies you to the item you are looking for. This store is a gem located behind Walmart that will surprise you with their merchandise and prices. Store Manager Tim Beltz even had time to assist me with a problem I was having. He seems to have made that type of service the modus operandi for all employees. You won't leave disappointed.

I like this Ace. Its run like an ild time hardware store. Real customer service, everyone is…read morefriendly no one tries to upsell you things you dont need. They have what im looking for in stock.

Bay to Bay ace Hardware in South Tampa is truly a hands-on helpful experience. I like some of the…read morebig hardware store. They have very personal service, accurate advice, and Have great pricing. They have managed to survive against the big guys by exceedingly expert service. If you just need one item, they are just considerate. The only caution that I have is that the parking lot, his directly adjacent Bay to Bay street. So look carefully and stay safe but utilize this excellent small hardware store. JO

Don't be fooled by the size. There is just about everything you may need and want from a hardware…read morestore (AND MORE). Imagine being greeted when you walk in. Imagine someone assisting you and not distracted doing five other things. Imagine them assisting you to the register. That is what I call personalized service and this is why I have been there three times in two weeks. The store is clean and very organized. Every square foot is utilized to fit as much product. The prices are reasonable and the staff is friendly and knowledgable. Check it out. This family-owned gem is in the heart of South Tampa. No more big box store for me.