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Ace Fence

3.7 (3 reviews)
Closed • 8:00 am - 6:00 pm

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Butler Fence - My chain link fence in the back yard is over a year old and is straight and in good shape.

Butler Fence

(5 reviews)

Fantastic job on my fence, not an easy install on a steep hill. I got both black chain link around…read morethe backyard and a wooden privacy fence installed on the side of my house. They came within the timeframe promised, did excellent work and at a fair price. I would absolutely recommend Butler for your fencing needs. Thank you!

Hired them to repair a fence at my place of employment. We asked for the date/time that they…read moreplanned to arrive to fix the fence. They never provided the information requested, just showed up 10 days later. After about 6 hours onsite, they left without telling anyone - but the job was not complete. When I called the office, Frank said they had another job to go to but they would return the following day., Repair work was good, no complaints there. When it came time for payment, that is where the nightmare really began. Frank called almost immediately after the job was complete asking for payment. Mind you, we had agreed to pay by CC, but then the office staff said that was not possible so we switched to PO/Invoice. Frank said that would not be sufficient so he asked for ACH payment. We agreed. Frank sent us the bank info and we processed the payment. Frank then told us that the account was invalid and we should expect a returned payment. He asked if we could pay by CC. We agreed to do that once we received the return. Months went by where he was continuously asking for a follow up, we continuously said that we were still waiting on the return. We advised them to contact their bank. We were then told everything was FRAUD!!! Oh, and they threatened to come onto our property and take down the fence. Horrendous experience. Do Not Recommend.

Double K Fence Company - Custom wood fence in Cicero, NY

Double K Fence Company

(4 reviews)

Horrible customer service. Double K installed a partial fence after a tree had damaged part of it…read more After they installed the fence which looked great, I saw that a part of the fence further down became detached. did not seem like a big deal to fix and I called to discuss this with Double K. WELL, both Marissa/Office & Nate/Estimator called and read the contract verbatim and basically threatened to remove the fence they installed if I did not pay the balance. Neither one would allow me to speak with the supervisor of the installation or the owner who was on the job that day. Marissa was beyond rude and I would not recommend this company. I would be very cautious to do business with a company that cannot take the time to discuss the concerns of the customer.

First let me say that the fence came out great very happy with it and quality is excellent. If it…read morewas just that Iwould give them a 5 star review. The reason I am only giving a two is because of the other parts of my experience with this company. I will say that my consultation and Marissa who I spoke with on the phone were both polite and very courteous. My issues stem from 1st when I got my quote and I decided to go with them I was told that they weren't going to give me a specific start date because while they were looking at early to mid August they were pushing jobs up so they saw the job happening sooner. I emailed the company in mid July looking for an update and stated they were 6 weeks out so end of August and end of August it was they literally started on August 31st. Second issue I was not home the day they came to take my old fence out as they called me day of to ask if they could start and I was at work. Well trust me when I say you want to be there every day that the team is there. I have wireless security cameras and one of the workers tried to steal one and was caught on camera with the camera he tried to steal! I told the owner of the situation after they completed the work and he appreciated that I told him about it but didn't offer anything for the attempted theft by one of his employees other than I'm sorry and said employee should know better. Left me with bad feeling.

Ace Fence - fencesgates - Updated May 2026

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