Horrible customer service. Went in with a deposit. Lucas was attempting to assist. Would not give…read moreme a printed receipt. Was very interested in telling me what he could not do for me. I had to make a phone call while waiting, he even tried to interrupt my call. I had to verbally ask him not to interrupt my call. He then laughed at me from the other side of the counter. This place in an absolute disaster. Go elsewhere if you are looking to interact with serious business people. You all have been warned...

New branch and excellent customer service to address our walk-in request. The branch is…read moreconveniently located in a newly built section of the Cedar Hills shopping center. Even better, the branch is right on Cedar Hills Blvd.

I've spent since 12/29 trying to get my Allstate account set up online. Sent four emails to the…read moreRoadside assistance with no response for nearly a week. The first email they responded to the they clearly didn't read what my issue was or what I had tried. I was driving home from the gym and saw this office and said WHOA an IN person office for Allstate? I'm so frustrated with this. I'm going in!! Well Matthew Hall was sitting at his desk and he was ready to help me. I explained to him what I'd been experiencing and he looked at my account and within a minute or two FIGURED it out. Seriously he had 0 benefit personally, for doing this. I truly believe some agents would just tell me to call customer service. BUT he didn't. He made sure I was fully able to login AND access my account and then printed out my card for me (temporary card.) FIVE stars for service. It takes a lot for a FACE TO FACE business to have great service these days but Matthew Hall does. So if you need Insurance - you're in good hands!!

Molly was our Escrow officer and she was awesome. Even though our lender messed up the CD…read more(multiple times) she got everything completed and was fun to work with. Thank you Molly!

Chicago Title has very rude assistants working for them. They overpaid our taxes, and trying to…read moreget our money back has been a nightmare. From the start they messed up this process. We gave them specific instructions in scheduling our closing. They failed to listen to our request. Now, with the over-payment, we just want our money back, and they were so condescending toward us. I would not recommend this escrow company to handle my transactions in the future.

Reliable Tax Service is a trustworthy, local business run by Monique Hunyh, CPA…read more Reliable Tax Service has been preparing our personal and business taxes since 1998 and helped us with the challenges of state and federal filings as our companies have grown and navigated the ups and downs of the economy. For bookkeeping, taxes, financial information and good tax advice I recommend Monique highly. She is devoted and hard working and truly cares about her clients. Her rates are fair and she is worth every penny. Trust is key. You can count on Monique to organize any bookkeeping challenge and to always be honest with you. She's a terrific CPA.

If only there were negative stars. I will give you a good warning...DO NOT USE this idiot. They do…read moreNOT know taxes, laws, etc. Most importantly they are NOT trust worthy. I went to have my taxes done, quoted me a price, I asked if that was firm or would there be changes (aka other fees for their serves). So I can budget their fees, reasonable ask. Said nope fees are a flat rate, the quote I give is the quote I charge. Ok, clear enough. Well I forgot some tax info and had to leave and return within 15minutes. Within that time my quoted price doubled!! What!?! For no reason, no tax changes, literally just had to get some papers I forgot. Can we say scam!!! Needless to say I promptly took my info and ran out the door.

I recently had the pleasure of working with Sydney, an agent at Allstate, for my insurance needs…read more Her professionalism and dedication were evident from the start. She managed to keep me well-informed throughout the entire process, explaining each step clearly and patiently answering all my questions. Sydney demonstrated a profound understanding of insurance products, ensuring that I had the coverage tailored to my needs. Her communication was consistent and proactive, which made what could have been a stressful experience, quite smooth and reassuring. Her attention to detail and commitment to customer service truly set her apart. I felt confident and secure knowing she was handling my insurance matters. I would highly recommend Sydney to anyone looking for knowledgeable and professional insurance guidance. Thank you, Sydney

After more than 15 years with Allstate, our recent experience with Fairbanks Insurance Agency…read moreultimately led us to move our auto insurance elsewhere and begin looking at alternatives for our homeowners coverage as well. I am leaving this review because I believe prospective customers should understand our experience before choosing this agency. Over the years, we encountered multiple errors with our policies. We generally tried to be understanding and gave the agency opportunities to correct them, even in situations where we did not feel the financial impact was completely resolved. We remained loyal customers. The situation that finally changed that involved requesting a quote to determine the cost of adding a household driver. We believed we were requesting pricing information so we could make an informed decision. The driver was subsequently added to our policy, resulting in additional premium, even though we had not understood our request for a quote to be authorization to make the change. When we questioned this, we were told it was required by underwriting. I repeatedly asked for clarification about how requesting a quote triggered the underwriting requirement, how the rule applies to other licensed household members such as roommates or people carrying their own insurance, and for a detailed breakdown of our premium/refund calculation after we cancelled the auto policy. Rather than receiving clear written answers to those questions, I was repeatedly encouraged to call the office. Because trust had already been damaged, I specifically requested that communication remain in writing so there would be an accurate record. I also made clear that if the agency was not the appropriate resource to answer my questions, I was happy to contact the appropriate Allstate department. The final response I received provided Allstate's 800 number, directed me to information in MyAccount, and stated, "I will no longer be able to respond to further emails." Another significant concern for me was how previous mistakes were addressed. On more than one occasion, responsibility for errors was attributed to individual staff members rather than the agency taking ownership of what occurred. As a customer and as someone who manages people professionally, I found that particularly disappointing. When mistakes happen within a business, I believe leadership should take responsibility for resolving the customer's concern rather than placing the blame on employees. I understand that insurance agencies do not control every underwriting requirement or rate increase, and my dissatisfaction is not simply about the price of insurance. It is about communication, accountability, transparency, and how questions and concerns were handled. After more than 15 years as a customer, I expected a very different conclusion to our relationship. I would encourage anyone considering this agency to ask detailed questions about how quote requests involving household drivers are handled, what changes can be made without additional authorization, and how billing disputes or policy errors will be addressed. Unfortunately, based on our experience, I can no longer recommend this agency.

I was just in to check out their backpacks and travel gear. While they don't have a lot they do…read morehave some nice bags, luggage, and travel trinkets. The employee was friendly and helpful...she took the time to look up and call another location to check on a product for me. My husband got a foreign drivers license here recently. Fast and easy process and service.

Brian in the Hillsboro AAA office recently assisted me with a change in my auto insurance. He got…read moreme a comparable policy for an affordable rate with the due date I wanted. He was able to wrap this up within a few hours. I highly recommend Brian for your auto insurance needs if you are in the Hillsboro area.

I can not give enough stars on this review!! 100/100! I knew Chris was great when I transferred to…read morehim last year. I never understood the ins and outs of policies before him. He makes it all understandable and you know he has your best interest at heart. This especially came to light when I was in an accident a few days ago. A lady hit my passenger side straight on and this was especially scaring because I am 6 months pregnant. once we got in contact with Chris he has been constantly checking in on us and even did a home visit to make it easy on me! State Farm has been my only insurance provider and will always been. Hands down the best customer service I have received. Will recommend him to anyone and everyone I know!

I don't know who I spoke with in Chris's office, but from the very beginning of the call she had…read moreserious attitude. I was a new customer to State Farm, and two weeks later they up and cancel my policy stating my refund "would be along shortly" I paid the policy in full, so I needed that money to buy a new policy elsewhere. When I explained that to this woman, rightfully upset and frustrated with the situation, she interrupted me and beginning lecturing me on how I was treating her, never mind the way she was talking to me. I did not swear, or blame her, simply stated I wanted my money back. This is a customer service industry. People will be frustrated, and adding fuel to the fire does not provide a solution. Had she just helped me in a calm matter, the situation may have been solved. As of now, I will never do business with this State Farm office, and will share my experience with friends and family. Chris may be a great guy, but whoever that woman was, she's got to go. You cant treat potential clients that way.