I've spent since 12/29 trying to get my Allstate account set up online. Sent four emails to the Roadside assistance with no response for nearly a week.
The first email they responded to the they clearly didn't read what my issue was or what I had tried.
I was driving home from the gym and saw this office and said WHOA an IN person office for Allstate? I'm so frustrated with this. I'm going in!!
Well Matthew Hall was sitting at his desk and he was ready to help me. I explained to him what I'd been experiencing and he looked at my account and within a minute or two FIGURED it out.
Seriously he had 0 benefit personally, for doing this. I truly believe some agents would just tell me to call customer service. BUT he didn't. He made sure I was fully able to login AND access my account and then printed out my card for me (temporary card.) FIVE stars for service. It takes a lot for a FACE TO FACE business to have great service these days but Matthew Hall does. So if you need Insurance - you're in good hands!! read more