I have had one loan through this company. I will say the interest rate is really high. However, if…read moreyou are trying to build your credit this is the place for you. The employees are all so kind and courteous. They always run specials for one month no payments to much more. If you go into the location they offer you a beverage and give you items such as pens or a card holder for the back pf your phone. They just really do go above for customers. I know if you do business here you will be happy. I have never had to miss a payment but I do know they are always trying to accommodate their customers. There are not many people like this around.

Great experience today at the OFallon location. The Teller was on point! She was so helpful and…read morepleasant to work with and extremely knowledgeable!

This place is trash. Associate hung up on me on the phone and refused to help me. Told me I had to…read morecall the 1-800 number on my card and I have already done this 4 times with no help. Not accommodating what so ever. I would never bank here if I had a choice!!!

The best credit union around…read more I help a family member with their financial services and this location is absolutely incredible. It's always clean, the staff is friendly and so very helpful when I'm confused on how to do certain transactions. They are very patient. This location has services inside, drive up tellers and a drive up ATM. It is disabled accessible.

I've had a really disappointing experience with FCCU. They do a great job sending notifications…read morewhenever a charge goes through, but if something goes wrong or there's an issue with your account, suddenly there's little to no communication while fees quietly start adding up. Customer service hasn't helped either. The chat agents seem to be handling too many conversations at once -- responses take 5-7 minutes and usually end up being generic messages like, "We're looking into your history," without actually resolving anything. With how expensive gas, groceries, and everyday cost of living have become, I think people should seriously consider who they trust with their money. For some families, even $125 can make a real difference in paying bills, buying groceries, or getting through the week. In my experience, the way this situation was handled felt disconnected from the financial pressure people are already under. Overall, this has been by far the worst credit union I've used. Good communication shouldn't only happen when money is leaving your account -- it should also happen when there's a problem. Based on my experience, I wouldn't recommend banking here.

I am writing to formally report a deeply disturbing pattern of behavior regarding the manager,…read moreElzaura, at this location. As a loyal customer of over 40 years, I am appalled to witness her continuously harass and humiliate senior and disabled customers.Instead of addressing her history of poor customer relations--which led to her transfer from the St. Charles branch due to similar complaints--this company is enabling her to target our most vulnerable community members. I urge corporate leadership to immediately pull the security footage and launch a full investigation into her conduct on July 20, 2026, at 4:45 PM. How this behavior is allowed to continue is unacceptable, and I expect a prompt explanation of the actions taken to rectify this situation.

Every time I come in the staff is super friendly, I never have to wait for more than five minutes…read moreno matter what transaction I'm doing. They are super quick with getting help and getting you in and out. The building is always very clean. The ATMs always work and there's two. There's also a drop off box. Highly recommend coming to this location for any banking needs. If this is your bank.

Had our annual date with Christine for our tax prep. Our situation isn't the simplest and every…read moreyear brings new tax issues and challenges. Christine navigates them smoothly and quickly, offering advice as we go to help the next year's filing. With the time I save I'm very pleased to write the check for her services.

I have used this company for the last several years and will continue to. Everyone is friendly and…read morehelpful. absolutely love that you can also drop your paperwork off and come back and pick it up when it's done. I trust that they will do me right and I would also recommend them for anyone.

Fidelity Wealth Management is not worth the fees or the headache…read more I was charged 1.22% quarterly and promised a "designated advisor" for that fee, which is not correct. As a paying client of Wealth Management, you get a team email address and whoever is on the advisor's team will respond to your email or you can schedule a phone mtg via their calendar scheduling system. I never met my advisor in person (only via phone), he never put any effort into building a relationship with me, he talked down to me, negated anything I questioned especially when I wanted to learn why he was investing me the way he did, he basically churned my account each month for his own benefit (commission/bonus), etc. When I asked a simple question as to whether I should start a Roth at age 59, because I'd never done a Roth before, my advisor said I could start one or not and that it was really up to me. That was it. No discussion on pros/cons, tax implications, etc., nothing. I ended up asking the same question on the Bogleheads site and received lots of very helpful free advice regarding Roth and investing in general. Fidelity sent me a customer survey and when I responded that I really needed to educate myself better so I could manage my own investments, my Fidelity advisor called me up ranting & raving that my survey comment will affect HIS bonus, etc. If Fidelity doesn't want honest answers on their obviously non-confidential survey, perhaps they shouldn't send surveys to their clients? I scheduled a phone appointment with my advisor and received several text & email messages confirming the appointment. Then, I took time away from my job and sat on the phone for over 25 minutes and my advisor never dialed in. He completely blew off the mtg. After I called his office, I was informed that my advisor was no longer with the company and was pursuing opportunities outside of Fidelity. I asked when Fidelity was going to inform me of this because I had a scheduled phone mtg today and they said his exit was abrupt and it wasn't their fault because the scheduling system is tied directly to the advisor only. After paying $5,000 for less than 9 months with a bad Fidelity advisor, I terminated Wealth Management. When I emailed Fidelity Customer Service to file a formal complaint regarding my bad experience, I received a canned scripted email saying they investigated my complaint and the only thing they can offer me is a new Wealth Management advisor within the same office. No thank you. Fidelity accepts zero responsibility if you get stuck with a bad financial advisor.

I am a 3rd generation investor with Fidelity Investments and they have always been great. During…read morethe pandemic when many lost most of their funds at other places, I took a small dip then the way they handled my funds actually made me money, not lost it. I was better off thanks to fidelity. They always help me with a live person that addresses any concerns, and they assist with short and long term planning goals. Everyone is knowledgeable, professional, personable, and helpful.

Fantastic on the promptness of providing the needed information to select the best policy for my…read moregranddaughter. Looking forward to working with you on making the correct selection.

Very professional, friendly and thorough in making sure we get every tax deduction and credit we…read moreare entitled to.

I've been going to ABC TAX in St Peters for a number of years. Kristen does a great job for us.read more