My grandma has Alzheimer's and still likes to think she is independent. I was worried going into…read morethe bank was going to be a problem but Sean was amazing and settled her with ease and deserves a raise for dealing with her! I'm sure that's not the only time he has helped her out. I appreciate the whole staff for being kind to her! Thank you!

This is the best bank in town hands down. The staff always goes out of their way to help with…read moreanything you need. When you walk in it's like family atmosphere. I recommend this branch to anyone.

This is personally not my bank I have a sister bank but can make deposits here…read more With that being said anytime and I mean anytime and every time I come I am treated so nicely! Everyone is so kind, patient and makes sure I am not needing help with any other transactions before I leave. It typically takes them longer for my deposits because it's not my bank. They still are patient! They also do events and they are loads of fun. The last one I attended had bounce houses, face painting and a balloon artist! If you're not banking with them, their service alone is phenomenal I can't imagine how much nicer you'd be treated actually banking with them!

Heather in the loan department is awesome! Quick and easy application. I've been a customer for…read moreyears and they'll continue to get my business. Very highly recommended them.

Can this branch be any slower. Doing business here is like going to the DMV. Definitely not up to…read morethe level of service of other branches.

Opened an account with the branch manager and it was a very pleasant experience…read more She's obviously very experienced and explained all my options and bank services.

I frequently have business at the Weldon Spring branch of Central Bank. I have interacted with all…read morethe employees there, Doni Q., Nicole E., Jennifer W., Jaelynn C., and Colleen K. They are all extremely helpful and pleasant to talk to...always smiling. They are knowledgeable and great employee representatives of Central Bank. Don T.

No one answers the phone - and yes they are supposed to be open. Had an appointment set up for a…read morephone conference but they did not follow up.

Love working with Caitlin Kreienkamp at the PNC Bank location on Mid Rivers Mall Drive close to…read more94/364, she is someone I know, like and trust. She enjoys her customers and works hard to make sure their banking experience is the best. If you are a small business looking for a new bank call Caitlin.

I am writing to formally report a deeply disturbing pattern of behavior regarding the manager,…read moreElzaura, at this location. As a loyal customer of over 40 years, I am appalled to witness her continuously harass and humiliate senior and disabled customers.Instead of addressing her history of poor customer relations--which led to her transfer from the St. Charles branch due to similar complaints--this company is enabling her to target our most vulnerable community members. I urge corporate leadership to immediately pull the security footage and launch a full investigation into her conduct on July 20, 2026, at 4:45 PM. How this behavior is allowed to continue is unacceptable, and I expect a prompt explanation of the actions taken to rectify this situation.

Every time I come in the staff is super friendly, I never have to wait for more than five minutes…read moreno matter what transaction I'm doing. They are super quick with getting help and getting you in and out. The building is always very clean. The ATMs always work and there's two. There's also a drop off box. Highly recommend coming to this location for any banking needs. If this is your bank.

I have had my debit card information stolen like 8 times with this institution . I have had it…read morestolen after using it twice. I feel like it's something on the inside at this point. I had been using the lock on the card but It's always a problem with accessing it. The system is down way too much for my comfort recently. It's horrible not being able to access your money! If it isn't locked then my account is getting hacked but if it's locked there is no guarantee I can unlock it when I need it. So unreliable. They need to increase their security measures and improve their tech!

This is an excellent bank. This review will probably be a biased opinion as I have used them for…read moreyears. Regardless, it comes down to this particular location amongst all the other locations. This location has the friendliest and most helpful staff. They are very informative, and quick at handling your financial needs. It's just nice to have a bank they can also be like your local bar, kind of like your local Cheers hey, because everybody knows your name. I've found that I prefer a credit union over any other regular bank and this one takes the cake. Also, on a side note this credit union creates ATM / debit cards for you on the spot and you can have them custom themed.... just something a little cool.

Every experience I have had at this bank has been bad. The staff are either lazy or have no idea…read morewhat they're doing. I asked to sign up for a credit card and the teller told me to "just run my debit as credit." Duh. I know I can do that. I asked for a card. Then she asked me if I had a job and I said no, but I am starting this Friday and have a decent amount in savings. She said nope. No job, no credit card. I went to another location and the woman there told me she could sign me up in 3 minutes. Clearly, she was just lazy and didn't want to help. Probably the worst US Bank in the St. Charles area.

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

Hours are atrocious. You have to take off work just to bank. they recently further reduced their…read morehours to 10 to 4 Monday through Friday and aren't open on the weekends at all. The company has clearly shifted its priorities to advisement roles instead of things that I need like a bank teller. They would rather me just go to the ATMs they've installed outside. I cannot complete the transaction that I want on those ATMs, however. They also have a greeter of sorts. I don't know what they do exactly. But you'll have a huge line at the teller and someone will just be staring at you sitting behind a computer waiting for the next person to come in and to ask them if they can help them with anything! It's absurd! YES, YOU CAN HELP ME BY GETTING BEHIND THE TELLER COUNTER lol sheesh. Anyway, I'm moving to a credit union because of how awful the experience has become.

The have continued to reduce their hours, seemingly to almost ask their clients to bank elsewhere…read more Hours are only 10-4 M-F and no hours on Sat which is ridiculous.