Great service at this bank. Everyone is always friendly and helpful. Bank has great hours and has a…read moregood cd rate

I have never found anyone close to these people in regards to service. Some of the most caring and…read moreefficient employees. Highly recommend them for anyone looking for a good banking experience.

This is a great bank to do business with. All of the employees are geniunely nice and professional,…read more In particular is one of the vice presidents Scott Fann he is awesome to work with and very knowledgeable in his profession. Please check out Commercial Bank for your business or personal needs.

This is personally not my bank I have a sister bank but can make deposits here…read more With that being said anytime and I mean anytime and every time I come I am treated so nicely! Everyone is so kind, patient and makes sure I am not needing help with any other transactions before I leave. It typically takes them longer for my deposits because it's not my bank. They still are patient! They also do events and they are loads of fun. The last one I attended had bounce houses, face painting and a balloon artist! If you're not banking with them, their service alone is phenomenal I can't imagine how much nicer you'd be treated actually banking with them!

Heather in the loan department is awesome! Quick and easy application. I've been a customer for…read moreyears and they'll continue to get my business. Very highly recommended them.

Regions Bank promised a $350 bonus for trying out merchant services, but after nearly 7 months, I…read morestill haven't seen the funds deposited. Despite my requests to stop merchant services, I've been charged for multiple months after my requested stop. Mandeep, the merchant services liaison, continually assures me week after week that the bonus will be deposited in a few days I'll receive refunds for the incorrect charges, and months later he still has done nothing. I've visited the bank in person several times and spoken with three different managers, including regional branch manager Amro Alshamari, who also keeps promising resolution but without any follow-through. At the very least these two are liars. Additionally, the app sucks. I can't transfer funds between personal and business accounts, and while a manager said it was a temporary issue, it also remains unresolved. The monthly service charges are unreasonable, especially when compared to other banks. I've found better options with American Express, which offers a free business checking account that pays interest and provides an account opening bonus without hassle unlike Regions. I strongly advise against working with Regions Bank. This place is a scam.

I opened an account as a new customer to the neighborhood. If you opened a savings account with $1k…read moreleave it for approx for 3-6 months you got $500. I opened with $2k and left it for over a year. I came back last month to withdraw it and my account had been closed because of inactivity. I waited for almost an hour for them to straighten this out. After it was resolved, I said keep it Closed. The Teller stayed, just leave $5 and make a $1 deposit monthly and that will keep it open. I get a notice on the mail how my account was overdrawn because I was charged a fee. I was never charged a fee and didn't agree to a checking account! I go into the bank and they tell me it's nothing they can do and I need to pay the overdraft. I wouldn't think twice about using this bank, even if it were the last bank on the planet. I would stuff my cash under my mattress before using them. It's the principle at this point!

I have had my debit card information stolen like 8 times with this institution . I have had it…read morestolen after using it twice. I feel like it's something on the inside at this point. I had been using the lock on the card but It's always a problem with accessing it. The system is down way too much for my comfort recently. It's horrible not being able to access your money! If it isn't locked then my account is getting hacked but if it's locked there is no guarantee I can unlock it when I need it. So unreliable. They need to increase their security measures and improve their tech!

This is an excellent bank. This review will probably be a biased opinion as I have used them for…read moreyears. Regardless, it comes down to this particular location amongst all the other locations. This location has the friendliest and most helpful staff. They are very informative, and quick at handling your financial needs. It's just nice to have a bank they can also be like your local bar, kind of like your local Cheers hey, because everybody knows your name. I've found that I prefer a credit union over any other regular bank and this one takes the cake. Also, on a side note this credit union creates ATM / debit cards for you on the spot and you can have them custom themed.... just something a little cool.

I highly recommend this bank for both individual AND business accounts. The customer service is…read moretop tier! They are responsive and knowledgeable, and everyone is happy to help. Our company needed to set up direct deposit for payroll, and the process had been delayed for several weeks so I thought I'd check with the bank and see if they had a similar service, and they do! They were able to get us up and running that week, and I have had absolutely no trouble using the system. I've never received better service from a bank - super impressed and incredibly grateful! It's unusual to have an actual person answer the phone when you call anywhere anymore, but that's what I get every time with NFB.

I am writing to formally report a deeply disturbing pattern of behavior regarding the manager,…read moreElzaura, at this location. As a loyal customer of over 40 years, I am appalled to witness her continuously harass and humiliate senior and disabled customers.Instead of addressing her history of poor customer relations--which led to her transfer from the St. Charles branch due to similar complaints--this company is enabling her to target our most vulnerable community members. I urge corporate leadership to immediately pull the security footage and launch a full investigation into her conduct on July 20, 2026, at 4:45 PM. How this behavior is allowed to continue is unacceptable, and I expect a prompt explanation of the actions taken to rectify this situation.

Every time I come in the staff is super friendly, I never have to wait for more than five minutes…read moreno matter what transaction I'm doing. They are super quick with getting help and getting you in and out. The building is always very clean. The ATMs always work and there's two. There's also a drop off box. Highly recommend coming to this location for any banking needs. If this is your bank.

This location is right off the road by the Hilton Frontenac and this is my husband's local bank…read morethat he's been using for decades and he's extremely loyal to it (even though we live in Virginia now). They're very good to him and always have good customer service, refund his fees for ATMs outside the network (which is everywhere in VA). This past weekend, we were in town visiting family and stopped by this brach about 15 minutes before closing to pick up a debit card my husband had called ahead to have made and ready for him. We went through the drive-through and they were very, very nice. Excellent customer service.