I would like to take time to thank Cristina Arlett with her help in my recent auto loan. She was…read morevery professional, nice, fast and accurate. She answered all my question and made me feel confident in what was going on, from beginning to end. I have been a long time member of Bay Federal and would recommend Bay Federal and Cristina for all your banking and lending needs.

customer service sucks. My account got frozen and now I can't move my money to pay my bills…read more Customer service didn't help. I can't even do an external wire the feature to do so is un functional. horrible...

No one works here. They were fine when First National Bank owned them, but their customer…read moreservice is extremely lacking. I've been waiting in line for 10 minutes and the only teller that was here just went to lunch. There were clearly customers just waiting. Very disappointed. I wanted to stay with a local bank, but Chase is looking better and better.

As of recently I've had a bad experience in this location in which I had previously complained…read moreabout with the manager from this branch today my experience was not the best as she made an excuse as in why I could not cash my check which made no sense I me r had their so called amount needed on my account in order to cash my checks. Today I'm not sure why she made me feel very uncomfortable as if I'm bringing a check that has never been cleared from my work I've cashed my checks here for a year now and this is the first time I get a negative feedback/response from this lady. When I asked her if the change of policy was recent she said no so I was confused why for an entire year she cashed my checks with no hesitation then why would she mention it was a recent change and then take her words back and say it's been a policy they had this entire time ?? and on top of that today she was acting very strange I even saw her dismiss the other teller so she would not help me and addressed me by my first name thing she never did before in the times I've came here. Honestly I've never felt so uncomfortable in my life like I did today. I think I might have to switch banks since this is becoming and issue I'd say be very mindful in opening an account there these ladies will be nice one minute and the next act like you are committing a crime with your own money which is not ok!!

We just bought our new car! Nathaniel & Felipe were amazing…read morehelp with helping us get an AMAZING deal on our 2025 jeep grand Cherokee that is perfect for our family! Thank you to everyone that works there you guys are amazing!!! Until next time! If you're wanting a new car / trading in an old one this is the best dealership you can go to hands down!

I brought my vehicle in for a suspected manufacturer warranty hybrid battery issue. Intake was…read morefairly easy, and it took 1-3 days to get approval from Ram. After that, communication completely stopped. I had to call or text every week just to get updates. Multiples times to voicemail no answer. It took over 3 weeks for the parts to come in. About a week later, I received a text showing a $0 estimate and that my car was ready for pickup -- with no consistent communication throughout the entire process. The whole warranty repair took about a month. To make matters worse, my key fob was returned ripped. I asked the service advisor about purchasing a replacement cover and never received a response. Now I'm stuck having to replace a key fob after a month-long manufacturer warranty repair. Customer service here is poor. I understand this was a warranty job, but I guarantee you wouldn't receive this level of service if you were buying a vehicle. I would recommend going to another Dodge dealership.

I'm not even a customer and I have watched this place f---k my sister over twice now. Bad on her…read morethat she trusted them twice. But these guys sell cars that break down and charge up the ass. And then, when the car does have an issue, they offer up the repair themselves and charged her through the nose for a car she already was overcharged for. I'd bet money the very few good ratings I see on here, are clearly family members or people Who were begged to write a good review. Stay Away!!

Never felt so disrespected by a car dealership don't know if it's because of my nationality or what…read moretrying to talk with a sales person was walking away from me, opened a truck for me to look at then just left, was waiting no one came back to help me. Not looking for a truck from this place. Very BAD SERVICE.

James G. As a loan…read moreofficer, Ms. Laura Juarez is an ambassador for the Bay Federal Credit Union. She possesses many strengths in the lending business. Her knowledge allows new customers like myself to borrow money confidently and with peace of mind. She is quick to find ways to get the customer what the customer wants. Her cheerful attitude is always a plus when we meet face to face. There is a definite advantage of doing business with Bay Federal Credit Union. This company thinks out of the box. They want your business. Let them prove it to you. Thanks again Laura.

I just want to say THANK You for finding our our lost money after we attempted to deposit cash into…read morean ATM using a different credit union ATM machine. That ATM crashed during deposit. It started rebooting over an over again. We called their customer service and she logged everything on a recorded line. Told us to call Bay FED in the morning if we don't see any sign of our cash deposit. I called Bay Fed this morning and a very nice lady said she will open a claim and everything will be OK. Sure enough! It was! The provisional credit is there tonight so I can pay the property taxes tomorrow! So thank you.

Awsome place. Kelly is awsome and easy to work with. She gets you a loan fast. Always answers phone…read moretoo!

Diego is awesome and fast helped me out not once but twice. Great customer service and there for u…read morewhen life's unexpected emergencys happen !