I normally don't write reviews, but I feel disrespected. I will also be writing a formal letter to…read moreyour main office, PeachState CU and others credit union compliance agencies in more detail of the events. Do not use Pinnacle CU, if you want to be treated fairly. I opened an account with pinnacle cu to establish relationships with them, knowing I would be buying a home within a year or two. I waited 6 months before applying for a used car loan. With a credit score over 700. I was declined. When I asked why, he said I have too many inquiries with a 700 score, he didn't know about the trade in. When the bill of sales was sent to him listing the full deal.....really? The loan officer was very condescending. Shannon was the only professional that I talked to at Pinnacle during this process. And by the way I was easily approved by Ally bank and Delta community CU within 10 mins.(I went with Ally Bank. Better rate then the CU...crazy...lol). Pinnacle you should do better when hiring unprofessional people that deals with your customers. I hear he's been there for awhile. There's no telling who else he made feel less than about a 700 score which is considered good...right? It really seemed more personal to me. He never called me back even after talking to Shannon on the matter a number of times. He finally called today, with an attitude. When I ask him why he didn't approve me, he cut me off and said, "we not worrying about that. Shannon told me you already got finance somewhere else. What else can I help you with NOW". He shouldn't be dealing with customers with that attitude. Credit Union supposed to be a better choice for customers. Less stress, happy professional employees, great service. This is not the case with your loan officer(that never gave his name) please do better. You have great employees there. Get rid of the unprofessional. There are way to many other great options as you see. Thanks, for listening.

I had wanted to open a small business checking account. I was told that the account would be open…read morein a few days and that I had done everything needed... After 5 follow up calls and an escalation to the regional office, I finally got a reply that I needed to submit additional paperwork. 3 weeks went by unnecessary.

The one in Newnan is fantastic I love going there staff is amazing every time and always helpful.read more

Terrible bank will ghost as soon as papers are signed and customer service is set up to block you…read morefrom talking to humans or accomplishing anything. Run away.

The after hours scanner that allows you inside the building to use the ATM does NOT work ! Second…read moretime in 6 months trying to use this service. Why even have it. A huge inconvenience to customers, I had to drive all the way to North Druid branch just to use a Chase ATM after hours even though this one is more convenient to my home.

Terrible customer service. Branch manger was completely…read moreunhelpful and offered no help in resolving issue.

I love the ladies who work at this Bank! I will always make…read moreit a point to go to this location only for my personal and business accounts!!

Service is still courteous and professional- updating my review because there are 7 people in line…read moreand 1 teller at 11am. That's unfortunate.

Honestly, it should be rated lower. The staff can not…read moreunderstand anything I'm saying. They go into your account and check your savings WITHOUT ASKING. I only have one word to say: no. Do. Not. Come. Here. Pick LITERALLY any other bank.

This location the Manager Mr Lawson has no interest in helping you. Other branches I've never had…read moresuch a bad experience. I will continue to go elsewhere.

10 REASONS TO STAY AWAY Bond is a train wreck. I grew up in the neighborhoods Bond services. I have…read more(not much longer) multiple business and personal accounts there. I have tried for years to support this small Credit Union. It is just no longer doable. What types of problems might one encounter with Bond? #1 - ZERO technology! As a business you will not be able to connect ANY bookkeeping software. You'll have to export in CSV file, then re-import into QB etc... This means NO REAL TIME BALANCES #2 - If you use credit monitoring or financial management to track and categorize your spending - Guess what? You cannot with Bond because they aren't listed of affiliated with anyone - You're out of luck. Apps like Mint? - FORGET IT. #3 - HORRIBLE accounting. They will fail to make deposits before debit resulting in overdraft charges. They will deposit funds into incorrect accounts if you have multiple accounts. You will have to check everything. #4 - Almost impossible to get anyone to answer the phone. #5 - Can take days and sometimes weeks to get email replies. Some may never come. #6 - Lots of wrong information from employees: I had a manager tell me that they could not let me deposit funds as a DBA into the LLC account that supported the DBA in the first place. I would have to open a separate business account under that name. "DBA's must be their own business" #7 - They LOVE to Pass the Buck. THE FCBA (Fair Credit Billing Act) requires all financial institutions to (a) acknowledge if you submit a dispute form, (b) complete their investigation within two billing cycles and (c) provide you with proof the investigation was done if you ask for it. I just had this conversation with current CEO Craig McDonald over a Home Depot purchase dispute. My complaint being the failure to act in a timely manner and resolve the dispute of nearly 4,000.00. His comment: "You authorized the charge, there is nothing we can do" I was floored. Why then do you have the dispute forms? Why then did you handle it in the past but not now? (It is because they let their two-billing cycle time limit expire and now they owe me the money.) #8 - They will flat out lie to your face if they are wrong. Above dispute occurred in July 2020. Dispute submitted Aug 8th 2020. Today is Dec 14th 2020 - and only last week after near constant follow up did, they try to do anything. They sent me an email saying they just tried to call the person I had listed at Home depot and could not find them. I picked up the phone in less than 30 seconds of that email and called the HD employee that was my witness from her business card. - the same one submitted with my dispute form. She said, "I've been at my desk the past 3 hrs. They never called. They lied. #9- The place is a morgue. Employees are dry, complacent, inattentive, slow.... #10 - Car Loan, attached to incorrect account for over a year in spite of numerous emails to please correct. Car loan payment books: A mess. Duplicate coupons, wrong payment numbers on those coupons. (In mine they published the first book incorrectly and when they sent the new one the payment numbers were off. Payment # 14 was numberer in the coupon as payment #8 COME ON YA'LL !!!! The most common phrase I hear from them is "Well, were not responsible for...." If you hear that phrase, then you best check your facts. Because they are either incorrect in the info, they are giving you or they are trying to get out of some failure to perform on their end and most likely it's usually a failure to perform It's truly sad to say all this. I'm not an angry member (soon to be ex-member) But Bond is never going to improve. The small group of employees that have been there forever basically operate the place for their own livelihood. There is no incentive to improve. Don't get me wrong. These are nice neighborhood people who are all friendly except for one that is neither "Merry" nor "Rosey" L5P in an old hippie, eclectic chill place. Bond is like that in some ways and rightfully so. Sort of like your stoner friends from school running the place. They may be cool and friendly. But they aren't fast accurate or up to date.

I wanted to love this bank. I really and truly did. Unfortunately, my experience was not as…read morepositive as these fellow Yelpers. I've been a part of a credit union for as long as I can remember. So, when I moved to Ormewood Park, BOND seemed like a great place to continue my banking. I absolutely loved the old school feel of the interior, staff is very helpful, Sat hours 11-3PM is great, and of course being right in the heart of Little 5 and next to Sevananda is a huge plus! Here are the con's of my experience: - The initial ATM card they provide you never worked. I went through 3 cards before my debit card and checks came in. - It took 3 weeks for my debit card (even longer for checks) to come in. Typical turnaround is 10-14 days. - Biggest gripe: If your account ever drops below $300 within a calendar month, they charge your account $7. WTF?! - Every now and then, the debit card would decide not to work. I've never had this problem with other credit unions. Incredibly frustrating when you're trying to make a purchase, and you know you have more than sufficient funds. - For some reason, a statement they were sending by mail was returned, so they disabled my debit card. I appreciate the safety precaution, but no communication that you were disabling my card? C'mon. - The website is archaic. I'm sure this doesn't matter to most, but a good layout detailing my account is huge points with me. Not to mention web access is a toss up with maintenance and " connection timed out" messages. I stayed with BOND for the year my husband and I were in Ormewood. We have since moved to the westside and are now part of a credit union that we're very happy with. The customer service of this place is great, and I can see how this is perfect for some (especially for those transitioning from national/commercial banks), but it sadly wasn't the place for us.

This is a scam the office that they say is in Buckhead does not exist. They are an internet scam…read moreand want you to put all of your information on the internet. Then they get mad and hang up in your face when you ask for the address

m writing this email to inform you when I spoke with an agent, I'm not sure how to spell her name…read morebut I believe its Laquilla from your loan department today not only was she not helpful, she was very rude, very argumentive, and then she just hung up on me. When I was transferred to her and she came on the line I didn't get a good vibe from her when she started asking questions, however I still continued on. As she continued to ask questions she wouldn't allow me to talk, kept interrupting me as if the info I was informing her of wasn't important. At that time before she placed me on hold I had already made up in my mind that if there was a offer given I would not accept it. I wouldn't want to do business with anyone who employs a person of her caliber. She was very unprofessional. I've worked in customer service over 15 years and I've dealt with all type of customers however I'm never rude to any of them even if they are rude to me. I would highly suggest someone speaks with this agent and take the proper disciplinary action with her because if not, your company will lose a lot of prospective clients as well as being reported to the BBB as I did today based upon such bad service I received. I asked to speak with a manager however one was not placed on the phone. The last agent I spoke with stated a Manager by the name of Mike would call me, however I have not heard from anyone and that was over 2 hours ago. I will be leaving a review and informing all of my friends and family not to do business with a company who treats customers this way. I do not like to leave bad reviews, however based upon how I was treated today that is the only thing I can do.