Dear BBB,
Before I got this job done with Accurate Detail & Tint in Argyle, TX aka; Clear Bra of Dallas done, the shop owner Brent told me the job would be completed inside his 10-car garage for the entire job and, he sounded sincere and that was important to me if he was going to do the job inside, and not outside. But when I dropped off my 2021 Tesla electric new car, I realized the vehicle stayed outside the first day (24 hours) of the three days it was there at his shop and, I knew this because of the technology in the car that showed me that to be the case. I could see where he left my car's hood open while it stayed outside the first night because the car showed that condition, and it was raining outside where the car was at that time. I then called Brent after 24 hours of my car being outside and asked him why the work was proceeding outside, and he got furious at me for asking, and he started berating me on the telephone. He said at this point it would stay in, and so, on the third day, Friday the 20th of August I went to pick up the car. When I arrived, Brent started to belittle me for calling him that one time with my concern. I figured instead get into with him, I would pay and leave because I was concerned for the way he was acting toward me. I was looking over vehicle before I left, but he was badging me while I was there, which, inhibited completing my inspection and I did try point out contamination to Brent, but he was quickly discounting what I was saying. So, I left and looked it over at the end of the street and here is what I found:
Window tint has contamination where I initially see dirt particle contamination in multiple locations on the windshield.
Front hood and bumper, and I pointed this out to Brent that the "XPEL" Paint PPF wrap has particle contamination under the wrap, which is suppose to protect the paint and not harbor dirt, so the job has to be done in a very clean dry space, which I do not believe it was done in, but outside instead because he was very busy.
The ceramic wax job is not showing to be very hydrophobic, and it's like he did not wax it at all.
Note, between Brent's unprofessional customer service skills and the unprofessional job from Brent and also I am concerned how will I receive my lifetime warranty for parts and labor for this job, and he is the only dealer that can get service from. I confirmed this with "Xpel manufacturer" for this product Brent is selling in this job. Brent said I am to never call him under any circumstances, so how will I get this corrected if I cannot call the shop or trust that I will be safe going there and if he would even do it? Because I cannot call him to schedule any corrections according to him. I feel I have no recourse with him to resolve my issues and I hope you understand this very bad situation. read more
