I would not use this vendor. I was about to place a very large ($11,000) blind order when I was told that before my order could be placed, I would need to send them the full amount via e-transfer. Remember e-transfer has no recourse or reversal, once you press the send key, the funds are gone forever. This "company" is a two person married couple working out of their house or car. I very briefly met them twice, (I performed all my own measurements) and they were working out of a car with no corporate signage. I verified with a number of consumer agencies that sending $11,000 to two people, in advance via e-transfer, was a completely nonstandard business request and it was not recommended that I do this. The industry standard is 50% down in advance paid with a credit card.
When I asked if they could provide me with any "comfort" in this situation, without any further discussion or communications, I was sent a message indicating that "If I couldn't trust them, then it worked both ways" and that they were refusing to work with me. Hmm.. it seemed to me that they didn't trust me with a conventional up front 50% credit card deposit, but I was to "trust" them with $11,000 of my money with no way of getting it back and no blinds. Their abrupt reaction to my logical question made me wonder if I had just avoided serious financial jeopardy...
They also attempted to charge me $200 as a "service" charge without informing me in advance that a short visit they made was chargeable. When I brough this to their attention, their response was "that I waited too long to raise the issue"!!?? Finally, because they are a couple with zero backup, no storefront etc., when I first tried to place the order, although it would only have taken them a few minutes to make a minor change, they informed me they were "on holidays" and would get back to me in a couple of weeks. Bottom line, be very careful if you consider purchasing from Accurate Blinds. read more