1. Accurate Auto Glass

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Orlando, FL

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Accurate Auto Glass

1.0 (1 review)
Open • 7:00 am - 7:00 pm

Services - Accurate Auto Glass

Auto mirror repair

Auto mirror replacement

Auto window repair

Accurate Auto Glass Photos

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8 years ago

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Orlando Auto Glass

Orlando Auto Glass

(2 reviews)

Waterford Lakes, East Orlando

I called this company to get a price quote to compare to the one I had gotten online at Safelight…read moreAuto Glass for a Factory windshield price vs an after market replacement for my Jeep. These guys started the call by being difficult, rude and completely lacking any sense of customer service. If the service for my vehicle begins with this level of rudeness, I can only imagine how much worse it would have become! Don't go here for glass work!!!

If I could issue a rating less than 1 star I would. Please make every effort to avoid this company…read more After a quick internet query I contacted Orlando Auto Glass (www.orlando-autoglass.org) to repair a broken window on my vehicle. I had contacted several other companies to ensure I was getting a fair price and although Orlando Auto Glass was not the cheapest they were able to make the repair right away. They showed up on time in a beat up van and very unprofessional looking crew. They did repair my window but then presented me with an invoice more than double the quote I received over the phone. The technician suggested that the quote I received did not include installation/labor However, I very clearly confirmed what the total cost would be prior to hiring this company. I was able to get the bill reduced but still paid roughly 50% more than the original quote. After waiting 24 hours to operate the power windows up/down as instructed I realized that they did not clean out the broken glass within the door. The shards of broken glass were now impeding the operation of the new window (ie, couldn't raise window up/down without scratching new glass). I promptly called Orlando Auto Glass (spoke to Gill) and requested their help in resolving the issue. Unfortunately, they claimed no responsibility after pleading my case and hung up on me. I tried to call back to no avail. I had to pay another company to redo their shoddy workmanship. So, if in need of auto glass repair please consider my experience as there are many better options.

Safelite

Safelite

(209 reviews)

This process was incredibly easy. I brought my car in today and the vehicle was ready in an hour…read moreand a half. They texted me through out the process and the staff at the front desk was kind and accommodating. The only negative was that I tried to book an appointment for someone to come to my house but they only had Thursdays available and I wish they had some more dates available so that I could have had someone come to me. Overall, safelite is the way to go!

The technician who came to my house from Safelite was friendly, professional, and did a great job…read morereplacing my windshield. No complaints whatsoever about the tech himself. Likewise, the customer service agent at the Safelite location was friendly and helpful during the calibration visit. What was disappointing -- and honestly somewhat absurd -- was the overall process. Safelite came to my house to replace the windshield, but then informed me they could not calibrate my vehicle's safety system onsite. So after waiting around my house during a 5-hour appointment window for the convenience of "mobile service," I still had to drive to the Safelite location and wait again for the calibration to be completed. In total, my windshield replacement ended up costing me more than 8 hours of my time. That completely defeats the purpose of having someone come to your house in the first place. At this point, I'd love for one of Safelite's executives to sit in a room and stare at a wall for 8 hours just to fully appreciate the customer experience they created here. This feels like a textbook example of how large companies and their executives lose sight of customer needs -- designing processes that may work operationally on paper while completely ignoring the real-world inconvenience placed on the customer. If calibration is commonly required for modern vehicles, set expectations upfront or coordinate the service so customers aren't effectively forced into two separate appointments. Great technician. Friendly staff. Broken process.

Accurate Auto Glass - windshieldinstallrepair - Updated October 2026

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