Our elevator was making lots of noises and "knocks" I called and spoke to Rose who scheduled Sean Kelly to come out. Sean was AMAZING! He took care of everything and couldn't have been more pleasant and helpful. He is a true asset to Accredited!!! Vic and Mary Basile, Ship Bottom read more

They were there right away to install our elavotaor for the service requested. The service requested was so smooth. The value is so good

I called and told the manager my elevator battery was beeping. She told me I need a new one.The service tech did not bring a new one,but jerry rigged the old battery. He told me he "forgot " to bring the new battey and charged me over 400.00.He said I will be charged for an additional 1,400.00 for a new service visit and battery install . RUN !!!! read more

Absolute worst service from Accredited. I agree with others that say they are impossible to get on the phone, their follow-up is horrible, and to top it off, their elevators are unreliable. I never even write these reviews but I am so incensed with them. Unfortunately, I think the builders like them because they sell them cheap elevators, but the home owner pays the price. Do anything you can not to use them. Again - I never go out of my way to write bad reviews...that should tell you something about them read more

Quick repairs. Easy installation. Rose and Robert are wonderful to work with! Three thumbs up!

They are the worst. They rarely answer their phone. After 4k the elevator is still not right but they will be happy to charge to come out again. No itemized bill. The warranty that was supposed to be in place . Never again! read more

In an attempt to get these folks attention across various social media platforms, I am posting here as well: BAD BAD BAD! It's extremely sad when you have to leave a bad review in order to get the attention of the company. My parents have been attempting to install an elevator in their home for 8 months. This company took their money and the elevator is still non functional despite having to bring in outside vendors who indicated everything about the installation was wrong. My parents are elderly and infirm; this has caused them serious hardship. Calls have gone unanswered; emails have not been responded to. Needless to say, this company is beyond bad - they're shameful. I would be afraid to get an elevator installed by them. DO NOT USE THESE PEOPLE - THEY HAVE AWFUL CUSTOMER SERVICE AND DON'T KNOW WHAT THEY ARE DOING!!! Incompetent, unprofessional and all around lacking any continuity in their work. read more

Stay away from this company. We had a new house built and had problems with the elevator from the beginning. They keep wanting to take your money and have the same issues. Customer service is terrible. The service technicians arrive after the 4 hour window. It is not worth the money spent! read more

Beware of this company! I called because my elevator was stuck at the top floor and a young tech from Accredited came to my parents' house and quickly diagnosed the issue to my elderly parents and proposed an almost 6000.00-dollar repair which I felt was suspect. I called another local elevator company and within 1 hour the elevator was operating perfectly and they also performed some preventative maintenance for the same fee Accredited charged my CC for the bogus service call. (without me authorizing) The worst part is if I didn't intervein they would have scammed my elderly parents for 6000 dollars. "Rose" their service rep has tried to convince me otherwise in her condensing manner. Her technical explanation didn't even make sense. Check out their google reviews. Scamming the elder is their thing. But the facts are facts. Accredited wanted almost 6000 dollars to fix the elevator and another company fixed it for 386.52 without replacing one part!! I am not the only person this has happened to so beware. If you want an honest Elevator service message me. read more

I highly recommend accredited home elevator company. The install went smoothly and they have been responsive and helpful as I learn the new system. read more

Don't waste your money at this company. Shady business practices and shoddy work. TLDR: The technician completely missed a major issue and when the elevator broke less than two hours after he left, the company refused to send a tech back unless we agreed to pay another $370 service fee. The full story: We actually called Wallace & Sons Elevator Service Co. but apparently it is also known as Accredited Home Elevator because that's what the charge on our card statement came from. I don't know if one company owns the other, but I would avoid either one! In mid-May, the elevator at the house we moved into got stuck between two floors - right during the day of the move when we really needed it, of course. We immediately called this company because their sticker was on the mechanical box. We were panicking to have the elevator breakdown during our move-in and didn't think to research other options first. The technician arrived mid-morning, took a quick look and reset the machine from the basement controls. He suggested that nothing major was wrong, advised us to restore service to the emergency phone inside the elevator, and left. Less than two hours later, the elevator again stopped between floors when someone pushed the call button. As with the prior issue, nobody was riding in the elevator at the time that it broke down. We called back to explain that the issue had just happened again and request the tech to come back. Supervisor Roseann insisted that we would have to pay another $370 service charge. Roseann then interrogated us over the specifics of what had happened to the elevator, accused us of changing our story about where it stopped and what we did to try to fix it and then insinuated that we had caused the elevator to break again (no matter that we had already told her that nobody was riding inside/touching any buttons or doors inside when it stalled again!). We tried to explain that all of these details were beside the point - we were told by a technician that he had repaired the elevator and paid for it, and it was clearly still not working not even two hours later! So they took our money and did not provide the service. At this point, we were talking in circles and I was literally in tears. It was the worst customer service I have ever had, not to mention the worst quality repair service. I called back the next day to ask again if they would send a tech back to fix the elevator without charging a duplicate fee, or else refund our money because we had paid for service that we didn't receive. Rosann eventually said they would consider waiving a second service fee but only if the tech determined that the repeat breakdown was not caused by user error. I told her we couldn't agree to this stipulation (even though we had photographs proving that the elevator had stopped without anyone in it!) because the tech could simply make any statement. We were already wary of his judgement given that he hadn't identified the problem to begin with. Roseann said she would get more details from the tech, and then literally hung up on me. Of course, she never called me back. At this point, we'd had enough of trying to work with them. We contacted two other companies for quotes: South Jersey Elevator Repair and Home Elevator Repair & Maintenance (H.E.R.M.) Both were far more professional. We ended up scheduling a service call with H.E.R.M. a few days later. The tech immediately identified the issue (the arm that locks the elevator into place when it stops at a certain floor was broken) and also suggested two other minor fixes to help the machine run more smoothly. The manager there was prompt, communicative and polite. We received email copies of every quote and receipt from H.E.R.M., plus detailed notes with the tech's findings. (Total contrast from Accredited/Wallace & Sons, which never gave us anything in writing. We were told the fee - not including any potential parts - over the phone. The tech handed us a paper receipt with a note saying that the emergency phone line on the elevator should be activated, but it didn't even have a total written on it! And nobody ever said anything about Accredited being affiliated with Wallace, we only discovered that when we saw the charge on the credit card.) Not only did we end up having to pay another company to do what was promised by Accredited/Wallace & Sons, but the entire customer service experience was just horrific. I'm shocked they are still in business and will never, ever use them. If you're reading this, hopefully you will also take your business elsewhere! read more

Pro- They came promptly to get our elevator working again when it was stuck between floors and the service person was very nice. He then said that we needed new batteries because ours were leaking. but he didn't have them on his truck. He said he would tell the company to reach out to schedule someone to replace the batteries. Con- The company reached out a few days later by email and sent a docusign for a service call for just under $2,000. We called to ask why they were charging almost $2,000 to replace 2 batteries that cost under $50. They said it was for a complete electric overhaul. We then asked for a breakdown between labor and parts and reminded her that all we needed was a battery replacement. The woman we spoke to responded in an unfriendly tone that the estimate she sent was issued by management and that's all we were going to get. So we could take it or leave it. We left it. We looked at reviews for this and other elevator companies and saw that this behavior was typical for this company. We called another elevator company who came to our house the following week, checked the elevator, agreed that all we needed was replacement batteries and they replaced them. It cost a lot less than $2,000. read more

Accredited installed an elevator in my parents house. They came back several years later to service the elevator and found that a safety feature was missing and want to charge my parents $4k to install it. Instead of admitting some oversight on their part during the original install or subsequent servicing, they claim that my parents are lying and removed the safety feature themselves. Accredited shut down the elevator so my handicapped father can't get around the house and are holding us hostage for the $4k. It's beyond the pale. Needless to say - don't use them. read more

elevator not working after 15 months. repaired more than 12 times. stay away. Seeking legal advice as I post this.

I have used this elevator company many times for my home elevator . Rose has helped me on many occasions and she is super helpful ! She calls me back within 10 mins and walks me through the process . Very patient and a pleasure to speak to . read more

We are living in our house for about 14 years. My husband and I built the house and we had Accredited Elevator install an elevator in our home. They are a wonderful company and employ wonderful employees. We just had our elevator repaired after fourteen years. The two people that were sent out were Cory M and Greg Z. They worked so hard. My elevator required extra service and Greg Z worked on it all day doing a wonderful job. They were professional and knew their job. I was very impressed with both. I called the company that day my elevator was fixed and told their supervisor about the wonderful job Greg Z and Cory M did! Everyone in the office was also professional. Thank you Nichol too. If you ever need an elevator installed, Accredited Home Elevator Company is highly recommended by us. Everyone there is prompt, supportive, and helpful too. Thank you again! Linda and Bill G.-2/03/2021 read more

I had my elevator installed by them. worked fine for 4 years. it needed a new seal. after 2500bucks it got one. a year later the same seal went. I called them again. sorry- we don't warrantee seals. I paid 370 for the diagnosis which I told them on the phone. they want another $1800 for the seal. I don't care if another company wants $2500 I won't use them. read more

Take it for what is. We've used them before to have a indoor elevator installed. Called them back to do a outdoor deck lift. Sales good. Install they put down uni strut to level the lift and its rusting all over the concrete. Switch had seal tite running across the concrete so had to be relocated, now we have bice anchor holes in the concrete. Problem is it's been sitting here waiting for a final inspection for over a year!! And every time i call get a new excuse.. now its parts on order.. had a year to get these "parts".. is it me or has COVID made contractors lame? Headache. My wife and i love carrying our 9 year old down the steps every weekend.. thanks! read more

The two gentlemen, Dan and Dan, were very helpful when they came to my house to give my wife and me an in person tutorial and explained the features and precautions of residential elevator ownership. read more

As a new homeowner the task of taking care of all the new equipment including a residential elevator has been daunting. We needed a tutorial and assistance to learn about how to maintain it. Service has been prompt, supportive and helpful. I would strongly recommend this company. read more