I have utilized Ward and Associates, and their predecessors, Musser Accounting for decades. Solid/…read moreTrusted/ Dependable accounts that provide an excellent service at a fair price.

They are VERY disorganized, which is about the last thing you want in an accounting firm. They do…read morenot have enough employees, so even if you give them your taxes a month before they are due, they don't file on time and then, if you get fined, you have to fight with them to get properly reimbursed. I also got at least 10 letters from the IRS over the course of working with them for 5 years for issues that they always denied were theirs. For the past several years, they have increased their costs by about 25% each year for increasingly poor service. They also started charging you to speak on the phone to your tax prep person. I have also been given bad tax advice by them - as have friends of mind who have used them. I should have stopped working with them years ago, but it is hard to leave when they have all of your information. I finally made the break this year and am excited to go somewhere where they are organized and know what they are doing!

I sought a tax prep service after my finances got a bit more complicated - new tax laws an' all,…read moreand boy, I wish I had done so sooner. I had a consultation with a CPA (Michelle) on my finances. She listened to my situation and was very informative and experienced on my options. She was also accommodating on whatever method we had on providing our ID and tax documents. Within a couple of days, she was done preparing my taxes and saved me over $3000 if had I gone the turbotax route! I couldn't believe it. The supporting staff were also friendly and prompt. I was given easy step-by-step instructions to mail in my tax forms. No fuss! I'm definitely coming back here for the next tax season.

We worked with Michelle Kilgore to get our taxes done. We were given her name via word of mouth and…read morecouldn't be more satisfied! Her level of communication, attention to detail, and ability to meet her client's needs is amazing and can't be matched anywhere else. She was EXTREMELY responsive to communication. The people that were assisting her were extremely kind, professional and responsive as well. Our taxes were done in a very timely manner and suggestions for the upcoming year were given to us. The prices for tax services also were reasonable compared to others. We can't recommend Flagg and Company more!

If you hate the Social Security Administration like I do-You need Jerry Saddoris to deal with them…read more I am their client & I also get Workers Comp-late 1990's- WC lied to SSA telling them I had gotten $700,000 lump sum-Every year for 10 years I had to file that SSA money but not seeing a penny. I moved to Iowa 2005-my WC was dropped $200 a month so-from 2004 I lived off $1288.36 a month still having to claim my SSA-I contacted SSA 2011 just to see if I was ever going to get my monthly benefits back & I found out that I was getting $65,750.00 back pay & interest-I was thinking I was going to need to prove to SSA that I had claimed that money on taxes-I was driving past Saddoris CPA's-I literally turned around & went in made an appointment with Jerry-These folks are so helpful & very kind-patience-they know their stuff & will stand with you if you have to deal with the government-

Ann Hartz CPA was recommended to me by an employee of a large Des Moines business accounting firm…read more I was looking for a hard-to-find combination of professional grade competence, excellent customer service and reasonable pricing for my personal tax work. I found all of that at Ann Hartz plus a willingness to discuss complex concepts.

Does not quote rate and bad communication with clients. I do not recommend this tax service l!read more

I've been going to Tx Doctor for 5-or 6 years. They are the most efficient, thorough, caring…read morecompany around. I will never trust my taxes with no else. I was doing my own for years only to find out things that I was missing out on. They go it right. Tony is awesome and caring they don't treat you like a number coming in. Donna the receptionist is A1. I call her probably 5 times during the season and we just have a great repour. She never gets agitated with my questions and helps me walk through the technical things I don't understand She a rock star.

Bunch of crooks. Horrible service, called numerous times due to their website being down. No one…read morereturned my calls. Decided to go down and pick up my last year tax form I was never given. I was advised it would be $30 just for them to give me my form. When I asked to speak with Tony, he refused and said it wasn't worth his time. STAY AWAY!! Disgusting Won't be going there anymore and telling other people not to go as well!! Don't say you wern't warned.

Lyle Reichter was extremely helpful. He had been preparing my Mom's taxes for years and the IRS was…read moretrying to collect taxes for a previous tax year. I live in CA and was helping my mom and after many phone calls and emails Lyle was very patient and explained the process to help us understand and ultimately helped get the IRS issue resolved. I highly recommend Lyle!

Charter Accounting really helped our small business be successful by providing full service…read moresupport! They helped us with payroll, tax planning, and monthly financial statements! Highly recommend for any small business in the Des Moines Metro!

Do NOT go here. Turn away and look elsewhere. Needless to say with my past history with this…read morecompany they left me thousands of dollars in fees and so much unnecessary stress. So bad, I will he reporting to the BBB (Better Business Bureau).

Our experience with Army Post Accounting was worse than I thought possible. Interacting with Tim…read morewas bizarre -- when he actually decided to respond to emails/calls, he was often unprofessional and highly lacking in communication skills. He frequently refused to answer our tax questions, or if he answered, gave a cryptic, ambiguous response. Their office then lost our tax returns for a period of time. Once recovered, we decided we wouldn't be back next year. A while later, we discovered Tim made a costly error on our return that induced hundreds of dollars in interest. Despite our polite approach to resolving the matter, Tim (and Chris, since Tim was ignoring our communications) refuse to take responsibility for this error and have stonewalled us entirely. They also failed to provide copies of forms we've tried requesting for months, in violation of their required standards of conduct. Needless to say, this is an incompetent establishment incapable of handling even the most basic taxes nor conflicts with any level of professionalism or ethical standards of service. Tim and Chris's behavior is unscrupulous and neglectful.

My CPA retired so 2024 was my first experience with Army Post Accounting…read more PROS: - The lady at the front desk was super nice - Close parking to the door - Cost was similar to other tax prep - At long last my taxes were filled CONS: -It's an old building that stinks -Tax Preparer (Chris) poor communication (in person and electronically) a) no eye contact when I was across the desk, with incomplete responses or grunts vs sentences. He ignored direct questions as if I wasn't there. Would ask a question then would not wait for the answer. b) Did not review my prior year data I brought c) seemed intent on filling in the blanks as quickly as possible, regardless of if they are right or wrong. I requested several corrections and repeatedly asked him to slow down so I could give him the right numbers. d) waiting days for a response or no response at all to email e) they use a secure document sharing site, good in itself. However, he created multiple new links for correspondence. It made it hard to keep track of which session to use . It would have been better if he kept the initial link throughout the process. f) Refusal to let me review the completed tax forms before filing it, even when asked. The appointment was rushed and disorganized. Most disturbing, I didn't know what information he was reporting on my forms which left me stressed. Issues: After filing, the IRS and State of Iowa sent letters that 1. For overpayment of Fed taxes (a refund was issued directly for Fed) - This really upset me because I shared a concern I thought he was reporting my tax payments wrong. I was right and the IRS caught it. 2. My daughter's taxes (EZ for first job, her one and only W2 was incorrectly reported.) I had to submit the form directly to the state. Maybe it was a one-off but I cannot recommend them. May anyone who goes there have a better experience.