This is by far THE WORST "accessibility specialist" contractors I have come into contact with in 30+ years of being around the construction business. They were hired through the CADI waiver program to install a walk-in-tub in my home. They install was to take 5 days...ended up taking almost 5 weeks! And was plagued with NUMEROUS problems caused by their complete and utter incompetency. They DID NOT inspect the tub upon delivery and missed a broken part during their unboxing, re-measure, re-inspection phase and they did not measure correctly (twice) and the tub was too tall to allow for the built-in hoyer to lift me to clear the sides (which you would think would be covered under the title of "accessibility 101") so Tub #2 had to be ordered. From there the project just seemed to snowball due to their lack of knowledge and professionalism. There was a RAT infestation cause by them leaving exposed dirt next to the sewer drain pipes while waiting for Tub #2. Had a temporary tub built to use during the re-order that had drainage issue due to rock blockages from drain tear out and more rodent issues. Then Tub #2 came in wrong had to re-order (no blame here). Tub #3 was delivered and installed, but they found that their measurements "we didn't take into account for the elongated toilet bowl" (really?) so the door of the tub would not clear the elongated toilet bowl (which should have been realized at either one of the (3) measuring's).
They improved on their incompetency and lack of professionalism with the final stages of the project. The patching of the walls and tile, painting and re-install of the safety equipment was absolutely horrible. They left areas poorly painted, uneven grab bars, lack of screws in some grab bars, forgot to install some of the grab bars, pencil marking all over wall tiles and they would have left a 2" gap from the tub to the floor if I didn't request that they add base board trim.
In short, DO NOT USE THIS COMPANY! Their thoughts were ONLY of profit, how to cut corners to maximize profits and how to get the job done quickly and get a "clean get away". They should not be in the business of helping those that need more help remodeling their homes to make them more accessible. There are better more professional remodeling contractors out there for your project. DO NOT fall for their "sweet talking" con. The main issue I found is that through the entire "horror project", NOT once did they own up to their mistakes and apologize. A few times they even tried to blame some of the issues on me...like "I had rats BEFORE they left the sewer pipes expose". I would not hire these unprofessional, incompetent, greedy HACKS to remodel a outhouse. BE WARED! read more