So far so good. From setting up the appointment to check in, everyone here has been great to deal…read morewith. While waiting for Keeley to be seen, I've listened to the ladies answer the phones with pleasant voices and patience in answering questions. What I find really cool, though, is that they are calling pet parents who have appointments later today to let them know about openings and seeing if they would like an earlier time. I don't recall any other vet office that I've been to doing that. Maybe they did and I was just never lucky enough to get the call...I don't know. I think it's great customer service, and great customer service is what keeps clients happy. We were called back about 15 minutes after the appointment time, which is not too bad. I really liked the vet. She was friendly, informative, and exuded a love for animals. She not only gave me tips on training, she actually started working with Keeley. I'm glad I chose Access.

I've been taking my two dogs to Access for several years, and unfortunately, something happened…read morethat made me so unhappy that I will not give another dime to that place. I had made appointments for their annual vaccines and checkup. Since I made the appointment on the same day, I had to pay a fee to hold that appointment. I was also given sedatives for one of my dogs who has really bad anxiety, and they require that she takes it before being seen. On the day of my appointments, I took my first dog in, paid hundreds of dollars as usual for his shots and his appointment. And then when it came time for the second appointment, I had gotten my times mixed up. I thought it was at 3:30 p.m., when really it was 3 p.m. My phone rang, and the vet was calling me at 3:08 p.m. to ask if I was still coming. I had acknowledged that I made a mistake and told them that I thought it was at 3:30. I asked if I could just come in right away, I would head there right then and there to get my dog seen. I was put on a hold and the receptionist came back and said she spoke with the tech and the answer was no. I explained to her that I was desperate and it created a huge problem for me because as a doodle owner, many people probably can relate to the fact that grooming appointments are a necessity with doodles. It isn't optional. And I had a grooming appointment for my doodle coming up within the next week and a half. And if she does not have her shots, they'll refuse her. And I explained my dilemma to the receptionist and all she did was continually remind me that my appointment was at three o'clock, which I had already acknowledged I made that mistake, but I was pleading with them to help me out. She then told me she would check the calendar at both the Jeff and New Albany locations for anything available before that grooming date. But unfortunately, she told me there was nothing available until weeks later. I asked her if she could please make an accommodation for me, that I'd been going there for quite some time, and that I'd already given my dog sedatives that she was feeling the effects from. And ultimately, all the receptionist did was she continued to remind me that my appointment was at 3, and that she unable to help me out in any way. Also she said I would more than likely lose my fee I paid to hold the appointments. This is upsetting considering you go to a place like Access where you commit to spending hundreds of dollars on a regular basis, and that the fact that she called me to ask me if I was on my way, because I guarantee if I would have said, yes, I'm on my way, she probably would have let me continue to go there and be seen. Otherwise, why else would she have called me to ask? But because I said I would leave my house right then and there, for some reason that changed things, and she said no, and then on top of that, was unwilling to make any kind of compromise for me. I feel like this is poor treatment of customers that spend a lot of money at their office. I was treated in a cold, harsh manner of constantly being reminded that I made a mistake, which I had already admitted to, but she was unwilling to move past that and work with me. I will no longer be returning to this office, and I will definitely not refer this vet office to any of my friends or family.

Dr. Latimer and his staff are amazing! I took my little guy in with concerns about his ears and his…read moreneutering incision (he was not neutered by Dr. Latimer). The staff and doctor were incredibly gentle and handled my little guy with care. We got all of his maladies remedied quickly and efficiently - a praise since I didn't actually have an appointment and wasn't even established as a patient yet! I'll 100% trust this staff with my little guy in the future.

Semiannual doggo visit for vaccines and session was extremely fast and accomplished all objectives…read more Staff are super friendly and professional. Plentiful free parking in the large lot with very easy access into the building. Picked up a helpful and timely informational pamphlet during this visit.

For the past two years I've been only dealing with and requesting Dr. Angel. She is someone that…read morereally cares about your pet and is proactive when it comes to our pet's long-term health. Especially, when our cats/dogs lean toward the more senior age group.

I would not take my pet there again. The Staff gave me Serious Meds to give my Cat and never…read morecontacted me at all to see how he was doing . I had to put my Cat Down . Not a good Experience with this Facility. None of my cats are going there anymore. They even Suggest you put your Animal Down before helping you . I think this is the most Horrible Vet I've ever been to. The Doctor put my Cat on a Serious Drug Gabapentin and never contacted me to see how he was doing. Never again will I take my pet there. I followed up with a Creamation and Uthinazation.

Another AMAZING visit! Seen on an emergency basis…read more The office was able to work us in! Minimal wait time to be seen Vet is absolutely excellent! So very gentle and kind! Very Efficient! You would have to be SUPER hard to please to ever give less than 5 stars!

I had my kittens fixed. They did a great job. I love that it is family owned. His son works at the…read morefront desk. Is there a brunch of frills.. no but their prices are the best in the area

On 10/22/20, per Dr. Ernstberger's recommendation, one of my dogs had teeth cleaning. The cost was…read more$463.50 which included an exam. The office called while she was there, saying that two vaccines would be due soon, asking if I wanted them done while she was there. I agreed. When I picked her up, I had been charged a second exam fee (one prior to surgery; one two hours later.) Dr. Ernstberger was very nasty about the dup charge and wouldn't refund. I wrote Dr. Ernstberger a letter asking her to reconsider since I bring my dogs in many times throughout a year and always do what she tells me. I've never objected to any fees/costs. She credited $34 to my account (begrudgingly.) Today (6/10/21), my dog needs a rabies shot ($25), but they won't give the vaccine unless I get another wellness exam ($36.) In March 2021, I was out of town when my other dog became incontinent. She had a complete exam, including heartworm/lyme/fecal/urine/blood pressure and CBC on 3/8/21. Dr. Ernstberger would not accept any of the tests from three months ago or the exam. I asked why as human doctors will accept bloodwork/exam info done at another doctors office. They were already angry that I asked what the prices would be, then became enraged when I asked that question. I'll go next store to Meijer and get the two vaccines for $50 instead of $125. Especially Pets was wonderful before the previous owner retired & sold the business. I already had one foot out the door because Dr. E was often rude, curt and snappy. I understand and want people to make money, but that seems to be the only concern of Dr. E. Watch your receipts and be aware that you will be nickel 'n dime'd at every opportunity.

I would recommend to anyone that decides to take their pet to this place and make an appointment…read morethat they ensure that the staff tell them everything they should know before hand. My fiancé made an appointment to have our cat looked at for a URI at 12 PM and when she arrived on time she was left waiting in her car for close to an hour before having to call them, wondering why things were taking so long, to then find out they forgot to mention to her when she made the appointment that she was supposed to call them when she showed up. They did admit that they forgot to mention that to her and did not charge her for the visit but they still charged her for the medicine our cat received. To me this is totally not acceptable and if I were the manager/owner of this place I would have footed the entire bill for the lack of information given, time wasted on my fiancé's behalf, and total inconvenience. I understand that this is during the COVID pandemic and that ways of business have changed, hence having to wait and have them get your pet rather than being able to just come on in, but nonetheless failing to mention to her that she was supposed to call them when she arrived had negative affects. She was left sitting in a car for close to an hour with a sick cat, having to miss more time away from work than needed, waste her gas running the car so the A/C could be on since it was 87 degrees outside, and the total waste of time in general. I would have at least thought they would have realized they had someone booked at 12 PM and after not seeing/hearing from her would have called her to check up but that did not happen either as my fiancé had to call them after waiting close to an hour in her car.

This is hands down one of the kindest vet offices in the area. Dr Loftus is a wonderfully kind…read morehearted human with great knowledge.

This clinic is by far the BEST animal clinic in our area!!! Dr. Loftus and her staff are not only…read morevery knowledgeable but also very caring! I have had animals all my life and this clinic is the best I've ever experienced!! I don't say that lightly. I have entrusted my dogs and cats to her and her staff for years! Dr. Loftus is extremely caring as she is knowledgeable! Her staff is as well! They have been with us through great times and the hard times as well. I even have them keep my babies when we can't take them with us! Exceptional care!! If you are looking for the best care and reasonable prices this is the clinic for you!! AWESOME, AWESOME!!! CJ Nordhoff and family

I found a Yorkie that was abandoned apparently. I had to be at work within hours of finding her in…read moremy yard with my much bigger dogs. We fell in love with her. I thought she needed immediate attention because I thought she had a UTI, if I had known she didn't need immediate attention, I would of crated her and took her to the vet the next day, I also didn't have the funds at the moment, but everyone has to work to get those funds! They came and got the Yorkie and now are telling me I have to apply to get her back! The whole time I talked to the lady at the shelter, she assured me I would get her back if she wasn't chipped or claimed. First come first served. I am the first one to want that baby girl! I guess someone has a family member who wants her! Do not trust these people. If You find an abandoned animal, you take it to get scanned for a chip and post on Facebook about it. Do not turn them over to these people! I will never trust them again! Shame on the A holes working down there!

There are so many unwanted and unloved companion animals out in the world that it calls into…read morequestion our innate humanity. We have a cat who was dumped on or near our property a few winters ago. She's an amazing, loving cat who has been trained to serve as a service companion to Sexy Beast (who is allergic to dogs). She is soft and fluffy and sweet and I can not for the life of me figure out what sort of jackass would dump a kitten in the woods during a freezing winter. We have a cat who was adopted from the Kentucky Humane Society. She was surrendered by someone who had too many cats and wanted her to have an indoor home. Thank you, whoever you are. She's a beautiful, loving fluffball and I think she may have actually rendered me human. NAFC Animal Shelter is a top notch facility. The staff are friendly and seem to genuinely care about the welfare of the animals in their charge. The facility is clean and well organized. There is an application process for adoptions. It is painless and helps to ensure that the adopted animals are not being relocated to another crappy situation. Just bring a valid drivers license or photo identification with your correct address. If you already have pets at home, bring current up to date vaccination records for them. Bring proof of home ownership or a current lease (with a contact number for the landlord) and a pet deposit receipt. You can download a copy of the application on the NAFC Animal Shelter website and fill it out before you head over to meet the critters. There are no residency restrictions for adoption and adoptions can be competed the same day. The cost of caring for unwanted animals is significant. The adoption fees help to offset those costs. Each animal is spayed or neutered and receives at least one course of vaccinations, worming, Felv/FIV or Heartworm test, and treatment for fleas. Microchipping is also included in the adoption fee. There's the cost of food and bedding and kennels and cleaning supplies and clerical supplies and laundry and on and on. So, those nominal adoption fees are a full-on bargain. The fees are: Canines: $80.00 Felines under 4 pounds: $60.00 Felines 4 pounds and over: $20.00 You can surrender an unwanted animal during regular hours and must complete some paperwork to help NAFC Animal Shelter facilitate re-homing. Not all cats play well with each other and not all dogs are great with children. These tidbits of information go a long way when looking for a home for a companion animal. You must be a Floyd County, Indiana resident to surrender an animal. NAFC Animal Shelter does euthanize animals. It is a last resort but it does happen. Animals who are too aggressive or sick to be adopted, sadly, are euthanized. Right this minute, NAFCAS is helping with the rescue of 68 Chihuahuas and Chinese Crested dogs who were rescued from a home in Paducah, Kentucky. They'll be assessed by a vet and then adopted out or sent to other rescues or shelters to help with the placements. If you happen to be in need of a little love and loyalty, please consider adopting. If you'd like to help but can't make room in your home for a pet, donations are always welcome. You can donate money directly through the website (http://www.nafcanimalshelter.org/) or drop off your donations. There is always a need for cash (obviously) but towels, blankets, and soap (dish, hand, and laundry) are appreciated. You can also volunteer to help. Just give the shelter a call to find out how.

In the event your looking for a caring and cost effective place for treatment you want to come…read morehere. They are always caring, supportive and never do you feel rushed and they answer all your questions in detail. My dogs voted to give them bonus stars.

I wish I could give them more stars. These folks are so kind, helpful & make their pet owners…read morecomfortable. We had to go here for an emergency with one of our pets...even our usual vet couldn't get us in. Without their staff and amazing vet, I know we would have lost her. They even checked in with us over the next few days. You couldn't ask for more compassion and professionalism. We are not folks who have a lot of extra money just floating around & even though we couldn't afford the recommended services, there was no guilt or pressure. They helped save our beloved animal and respected our situation. There's not enough thanks to give this office and their staff...from the first phone call to long after you leave their office.