We took our three dogs to them. All were checked with a neuter for the youngest. Their staff was…read morecourteous and docs explained everything!! We've found our new vets!!

Love the staff here, wonderful Vet care. Have been taking our fur babies here for over 20 years.read more

So far so good. From setting up the appointment to check in, everyone here has been great to deal…read morewith. While waiting for Keeley to be seen, I've listened to the ladies answer the phones with pleasant voices and patience in answering questions. What I find really cool, though, is that they are calling pet parents who have appointments later today to let them know about openings and seeing if they would like an earlier time. I don't recall any other vet office that I've been to doing that. Maybe they did and I was just never lucky enough to get the call...I don't know. I think it's great customer service, and great customer service is what keeps clients happy. We were called back about 15 minutes after the appointment time, which is not too bad. I really liked the vet. She was friendly, informative, and exuded a love for animals. She not only gave me tips on training, she actually started working with Keeley. I'm glad I chose Access.

I've been taking my two dogs to Access for several years, and unfortunately, something happened…read morethat made me so unhappy that I will not give another dime to that place. I had made appointments for their annual vaccines and checkup. Since I made the appointment on the same day, I had to pay a fee to hold that appointment. I was also given sedatives for one of my dogs who has really bad anxiety, and they require that she takes it before being seen. On the day of my appointments, I took my first dog in, paid hundreds of dollars as usual for his shots and his appointment. And then when it came time for the second appointment, I had gotten my times mixed up. I thought it was at 3:30 p.m., when really it was 3 p.m. My phone rang, and the vet was calling me at 3:08 p.m. to ask if I was still coming. I had acknowledged that I made a mistake and told them that I thought it was at 3:30. I asked if I could just come in right away, I would head there right then and there to get my dog seen. I was put on a hold and the receptionist came back and said she spoke with the tech and the answer was no. I explained to her that I was desperate and it created a huge problem for me because as a doodle owner, many people probably can relate to the fact that grooming appointments are a necessity with doodles. It isn't optional. And I had a grooming appointment for my doodle coming up within the next week and a half. And if she does not have her shots, they'll refuse her. And I explained my dilemma to the receptionist and all she did was continually remind me that my appointment was at three o'clock, which I had already acknowledged I made that mistake, but I was pleading with them to help me out. She then told me she would check the calendar at both the Jeff and New Albany locations for anything available before that grooming date. But unfortunately, she told me there was nothing available until weeks later. I asked her if she could please make an accommodation for me, that I'd been going there for quite some time, and that I'd already given my dog sedatives that she was feeling the effects from. And ultimately, all the receptionist did was she continued to remind me that my appointment was at 3, and that she unable to help me out in any way. Also she said I would more than likely lose my fee I paid to hold the appointments. This is upsetting considering you go to a place like Access where you commit to spending hundreds of dollars on a regular basis, and that the fact that she called me to ask me if I was on my way, because I guarantee if I would have said, yes, I'm on my way, she probably would have let me continue to go there and be seen. Otherwise, why else would she have called me to ask? But because I said I would leave my house right then and there, for some reason that changed things, and she said no, and then on top of that, was unwilling to make any kind of compromise for me. I feel like this is poor treatment of customers that spend a lot of money at their office. I was treated in a cold, harsh manner of constantly being reminded that I made a mistake, which I had already admitted to, but she was unwilling to move past that and work with me. I will no longer be returning to this office, and I will definitely not refer this vet office to any of my friends or family.

Multiple recent visits for surgical procedures and follow-ups for our dog. Dr. Latimer was…read morefantastic with communication regarding lab results, biopsy results, and followup care. Technician staff were equally fantastic with providing post surgical care instructions and suture removal. Office staff are always terrific and welcoming, as well as relaying pertinent information.

I wish they would allow 0 stars but 1 it is the sad part is when the veterinarian is been doing his…read morejob for do long they be come cold hearted and soulless that is what latimer has become we bring are dog in on a Friday and he passes at home two days later was sent home on nausea meds said his eyes look great and sounds great what a joke my poor baby was dying and didn't even know it here is the kicker he's been seeing are dog sincehe was 8wks old we brought his body to be cremated the cold hearted dr wouldn't even come out yo offer condolences now that's a cold hearted person if I ever seen one nothing worse in this world to watch your fur baby pass over the weekend while his vet enjoying his wonder weekend 6 and s half years he was are dogs vet and I really thought he had my dogs health in good hands so do was dead wrong please do not make the same mistake.

For the past two years I've been only dealing with and requesting Dr. Angel. She is someone that…read morereally cares about your pet and is proactive when it comes to our pet's long-term health. Especially, when our cats/dogs lean toward the more senior age group.

They saw me on one of the worst days of my life. When our…read moreown vet couldn't/wouldn't get us in for an urgent euthanasia for a suffering dog, they got us in as a new patient on the same day. Needless to say I was a mess. But everyone, from the person answering the phone call to the receptionist and vet techs to the Dr., was so patient, kind and caring. Everything was clearly explained, I was given time to say goodbye and hold my pet. The procedure, while heartbreaking, was done quickly and efficiency. The cost was reasonable. wish we had started with this practice years ago.

I had my kittens fixed. They did a great job. I love that it is family owned. His son works at the…read morefront desk. Is there a brunch of frills.. no but their prices are the best in the area

I cancelled our 1st appt 2 days ahead. I called the next week to reschedule, receptionist told me I…read moremissed my appt. I reminded him I had cancelled & felt it was becoming an emergency. When I went in the exam room, the Dr was standing at a table in the corner & reading. He was fully engaged & ignored me a bit. We finally started talking & the entire time he read. During the exam, he stayed at that table reading. I was telling him my dog had a cough that got worse & it sounded serious. I wanted a hw test bc it sounded like it could be her heart or lungs. I was also there for vaccines (my entry paperwork confirms all of this). He didn't come to the table to look at my dog, didn't touch her, no poking, no pinching. Never asked for a fecal. They didn't have her former vet records at the ofc either. He ignored me mostly as I talked bc he was engaged & seemed agitated with whatever he was reading. At one point I said, "I'll just keep talking & you just keep ignoring me." He ignored that too. He came to the table & checked her heart. He said she has a slight heart murmur, but what is concerning is her breathing is a bit labored (not sure the exact words he used). Then he took her to have blood drawn. He told me the cough was her trachea collapsing & there is nothing that can be done. He said he didn't feel it was an emergency. He never heard her cough, no xrays, no EKG, no tests. He said labs would be back in 24-48 hrs. I called & checked daily & FINALLY on the 5th day he called & said he didn't get enough blood for any results. He offered to re-draw blood at no charge but we didn't go back bc he doesn't know how much blood to draw so why have him do again what he doesn't know how to do. He didn't give her vaccines like I also wanted. 3 months later she DIED bc it was actually her HEART. Two of the ER vets told me her trachea was, "perfectly fine!" Exact words from one vet. I believed this dr, when he said "trachea & nothing can be done. So she suffered w/no meds & died.

On 10/22/20, per Dr. Ernstberger's recommendation, one of my dogs had teeth cleaning. The cost was…read more$463.50 which included an exam. The office called while she was there, saying that two vaccines would be due soon, asking if I wanted them done while she was there. I agreed. When I picked her up, I had been charged a second exam fee (one prior to surgery; one two hours later.) Dr. Ernstberger was very nasty about the dup charge and wouldn't refund. I wrote Dr. Ernstberger a letter asking her to reconsider since I bring my dogs in many times throughout a year and always do what she tells me. I've never objected to any fees/costs. She credited $34 to my account (begrudgingly.) Today (6/10/21), my dog needs a rabies shot ($25), but they won't give the vaccine unless I get another wellness exam ($36.) In March 2021, I was out of town when my other dog became incontinent. She had a complete exam, including heartworm/lyme/fecal/urine/blood pressure and CBC on 3/8/21. Dr. Ernstberger would not accept any of the tests from three months ago or the exam. I asked why as human doctors will accept bloodwork/exam info done at another doctors office. They were already angry that I asked what the prices would be, then became enraged when I asked that question. I'll go next store to Meijer and get the two vaccines for $50 instead of $125. Especially Pets was wonderful before the previous owner retired & sold the business. I already had one foot out the door because Dr. E was often rude, curt and snappy. I understand and want people to make money, but that seems to be the only concern of Dr. E. Watch your receipts and be aware that you will be nickel 'n dime'd at every opportunity.

I would recommend to anyone that decides to take their pet to this place and make an appointment…read morethat they ensure that the staff tell them everything they should know before hand. My fiancé made an appointment to have our cat looked at for a URI at 12 PM and when she arrived on time she was left waiting in her car for close to an hour before having to call them, wondering why things were taking so long, to then find out they forgot to mention to her when she made the appointment that she was supposed to call them when she showed up. They did admit that they forgot to mention that to her and did not charge her for the visit but they still charged her for the medicine our cat received. To me this is totally not acceptable and if I were the manager/owner of this place I would have footed the entire bill for the lack of information given, time wasted on my fiancé's behalf, and total inconvenience. I understand that this is during the COVID pandemic and that ways of business have changed, hence having to wait and have them get your pet rather than being able to just come on in, but nonetheless failing to mention to her that she was supposed to call them when she arrived had negative affects. She was left sitting in a car for close to an hour with a sick cat, having to miss more time away from work than needed, waste her gas running the car so the A/C could be on since it was 87 degrees outside, and the total waste of time in general. I would have at least thought they would have realized they had someone booked at 12 PM and after not seeing/hearing from her would have called her to check up but that did not happen either as my fiancé had to call them after waiting close to an hour in her car.

This is hands down one of the kindest vet offices in the area. Dr Loftus is a wonderfully kind…read morehearted human with great knowledge.

This clinic is by far the BEST animal clinic in our area!!! Dr. Loftus and her staff are not only…read morevery knowledgeable but also very caring! I have had animals all my life and this clinic is the best I've ever experienced!! I don't say that lightly. I have entrusted my dogs and cats to her and her staff for years! Dr. Loftus is extremely caring as she is knowledgeable! Her staff is as well! They have been with us through great times and the hard times as well. I even have them keep my babies when we can't take them with us! Exceptional care!! If you are looking for the best care and reasonable prices this is the clinic for you!! AWESOME, AWESOME!!! CJ Nordhoff and family

I found a Yorkie that was abandoned apparently. I had to be at work within hours of finding her in…read moremy yard with my much bigger dogs. We fell in love with her. I thought she needed immediate attention because I thought she had a UTI, if I had known she didn't need immediate attention, I would of crated her and took her to the vet the next day, I also didn't have the funds at the moment, but everyone has to work to get those funds! They came and got the Yorkie and now are telling me I have to apply to get her back! The whole time I talked to the lady at the shelter, she assured me I would get her back if she wasn't chipped or claimed. First come first served. I am the first one to want that baby girl! I guess someone has a family member who wants her! Do not trust these people. If You find an abandoned animal, you take it to get scanned for a chip and post on Facebook about it. Do not turn them over to these people! I will never trust them again! Shame on the A holes working down there!

My husband and I just adopted our first fur baby from this location. I wish I had gotten the…read morewoman's name that was working the front desk- she was so nice and helpful even though there were a lot of customers at the time. For a shelter, they were really clean inside. It would be so nice if somehow they can get their back "meeting area" to be grassed in and not just dirt, but I understand that's hard to have when you have a lot of dogs that are running around. We are so glad we found Copper, and I think he's pretty happy, too!

In the event your looking for a caring and cost effective place for treatment you want to come…read morehere. They are always caring, supportive and never do you feel rushed and they answer all your questions in detail. My dogs voted to give them bonus stars.

I wish I could give them more stars. These folks are so kind, helpful & make their pet owners…read morecomfortable. We had to go here for an emergency with one of our pets...even our usual vet couldn't get us in. Without their staff and amazing vet, I know we would have lost her. They even checked in with us over the next few days. You couldn't ask for more compassion and professionalism. We are not folks who have a lot of extra money just floating around & even though we couldn't afford the recommended services, there was no guilt or pressure. They helped save our beloved animal and respected our situation. There's not enough thanks to give this office and their staff...from the first phone call to long after you leave their office.

I typically have taken my pup to Shively Animal for vaccines and the one time he was sick simply…read morebased on referrals, but I think I've found our new spot! We had an emergency last week where he was choking on some food, me being a helicopter mom freaked out after a solid ten mins of hacking and choking. We drove down the street quickly to Urban Village, the women was SO SWEET and came running out to check him as soon as pulled up. She acted as if it were her own pup and that's the care I love to see! He ended up being fine and did not have to be seen. We booked his gland express apt for here two weeks later simply because the customer service was great and they seem very attentive to care. Took him today & we were in and out within 15 mins! Rawling wasn't scared and was a happy boy when he came back outside. We will definitely be back!

When I moved back to Louisville, it was important for me to shop around a bit to find the right vet…read morefor my cat and I am so happy that I found Urban Village. The space itself and really cute and clean - I've never been to a vet clinic that was so design-y and pretty! When I brought my cat in for an initial visit (to have a bump looked at on her side), I was even offered water or coffee while I waited! I don't know about you, but that's never been the case at other vet clinics I've visited. The vet tech was very helpful and efficient. They used a laptop to get my information in the system, so I didn't have to sit there and fill out a bunch of paperwork, which was nice. Dr. Fruit was kind and attentive to my cat. I've had experiences with vets before where they kind of brush off your concerns, but that was definitely not the case with Dr. Fruit - she was great. We decided to go ahead with surgery to remove the bump, which I was nervous about because I've never had a pet need surgery before. But they answered all my questions and made me feel better about it. Dr. Rudwell actually did the surgery on my cat and she gave me the debrief after the surgery. I know vets always say to call with questions or concerns, but I really do feel comfortable calling them or sending them a picture of the stitches if I need to. Anyway, if you're like me and you're doing research to find the right vet for your pet, definitely add Urban Village to your list!