Customer service is marginal. The office staff may be stretched thin with periodic curt responses…read morebeing received. Message requests for return calls from Vets are either not given to the doctor or the call requests are ignored (4 times in last 2 weeks and still no callback).

I really love Eastside Animal Hospital. I worked at this veterinary office years ago, and truly can…read moreattest to the magic of the staff. Everyone that works here has such a deep and compassionate love for animals and what they do. If you're seeking a veterinary hospital that goes above and beyond by offering exceptional boarding and grooming services, look no further. As someone with four dogs, we have been to Eastside for more visits than I care to share, especially with our two accident prone pups. However, my heart always settles when we get in the lobby because I know we're in the right place for them, and the doctors are some true professionals who come to work every day ready to deliver compassion, empathy, and a heck of a lot of knowledge in every case. Whether our visit is for a check-up, emergency, or surgery, this team has been top-notch every time. We have also used Eastside for our boarding and dog bathing needs, and they've always come home looking like fresh happy campers with adorable bandanas. The peace of mind that I get from having my dogs board somewhere with medically trained staff so close is unbelievable and worth the money. The staff has sent us pictures, called or texted with updates when we were missing our little family, and let us know when one of our pickier dogs wasn't eating her food and offered solutions. While we do just take part in the baths which is run through the kennel staff, Eastside also offers grooming services. So, whether you need a safe and nurturing place for your pet during your absence or desire professional grooming services, you can trust this veterinary hospital to exceed your expectations. In summary, this veterinary hospital offering boarding and grooming services is a true gem for pet owners seeking the utmost care and pampering for their furry companions.

I typically have taken my pup to Shively Animal for vaccines and the one time he was sick simply…read morebased on referrals, but I think I've found our new spot! We had an emergency last week where he was choking on some food, me being a helicopter mom freaked out after a solid ten mins of hacking and choking. We drove down the street quickly to Urban Village, the women was SO SWEET and came running out to check him as soon as pulled up. She acted as if it were her own pup and that's the care I love to see! He ended up being fine and did not have to be seen. We booked his gland express apt for here two weeks later simply because the customer service was great and they seem very attentive to care. Took him today & we were in and out within 15 mins! Rawling wasn't scared and was a happy boy when he came back outside. We will definitely be back!

When I moved back to Louisville, it was important for me to shop around a bit to find the right vet…read morefor my cat and I am so happy that I found Urban Village. The space itself and really cute and clean - I've never been to a vet clinic that was so design-y and pretty! When I brought my cat in for an initial visit (to have a bump looked at on her side), I was even offered water or coffee while I waited! I don't know about you, but that's never been the case at other vet clinics I've visited. The vet tech was very helpful and efficient. They used a laptop to get my information in the system, so I didn't have to sit there and fill out a bunch of paperwork, which was nice. Dr. Fruit was kind and attentive to my cat. I've had experiences with vets before where they kind of brush off your concerns, but that was definitely not the case with Dr. Fruit - she was great. We decided to go ahead with surgery to remove the bump, which I was nervous about because I've never had a pet need surgery before. But they answered all my questions and made me feel better about it. Dr. Rudwell actually did the surgery on my cat and she gave me the debrief after the surgery. I know vets always say to call with questions or concerns, but I really do feel comfortable calling them or sending them a picture of the stitches if I need to. Anyway, if you're like me and you're doing research to find the right vet for your pet, definitely add Urban Village to your list!

Very attentive to our dog, a complete check up at first. Listened to our concerns and proceeded to…read moreaddress our pets allergy symptoms. This was a Sunday afternoon.

We received really wonderful care for our kitten here. Definitely would recommend over going to…read moreMetropolitan if you have an urgent care issue. They seemed to really care about the animals and enjoy their jobs, and aren't just out for the money.

Dr. Moody and the whole staff were wonderful! We were in and out for our yearly vaccinations…read more Highly recommend

Dr. Moody is wonderful. Cares about you and your animal. Knows his stuff but will ask for help if…read morehe isn't sure. He is expensive but so are all vets in the East end. I like him and I trust him. I gave him 5 stars but yelp is only showing 4. Ann

Multiple recent visits for surgical procedures and follow-ups for our dog. Dr. Latimer was…read morefantastic with communication regarding lab results, biopsy results, and followup care. Technician staff were equally fantastic with providing post surgical care instructions and suture removal. Office staff are always terrific and welcoming, as well as relaying pertinent information.

I wish they would allow 0 stars but 1 it is the sad part is when the veterinarian is been doing his…read morejob for do long they be come cold hearted and soulless that is what latimer has become we bring are dog in on a Friday and he passes at home two days later was sent home on nausea meds said his eyes look great and sounds great what a joke my poor baby was dying and didn't even know it here is the kicker he's been seeing are dog sincehe was 8wks old we brought his body to be cremated the cold hearted dr wouldn't even come out yo offer condolences now that's a cold hearted person if I ever seen one nothing worse in this world to watch your fur baby pass over the weekend while his vet enjoying his wonder weekend 6 and s half years he was are dogs vet and I really thought he had my dogs health in good hands so do was dead wrong please do not make the same mistake.

Everything went as it should have. Care given is of the highest quality, and I will happily drive a…read morefew hours just to let Dr. Erwin see my doggo, Bluey. Thank y'all for everything!

I love the doctors here and the vet techs however management leave very much to be desired. I got…read morethe impression that they only care about sperating you from your money as quickly as possible and appear to care very little about your pet. Also if you ask management for a little consideration they will not only deny you they will go out of thier way to be condescending. Also if you leave a bad review the management will call and argue with you. All of this after you have paid them thousands of dollars and are dealing with a very sick pet. I would avoid them unless you absolutely have to.

Any time I have been to Audubon, my furbabies and I have been treated so wonderfully…read more Twice, I have had to have a pet euthanized. They were beyond kind and caring. Made the experience less stressful. I , highly recommend them.

I have been taking Isabella there since she was 7 weeks old, 10 years this year. I love everything…read moreabout it this place. Dr Eden is the best! She knows Bella and Bella loves her. The staff is very accommodating and will get right back with you if you have an issue or emergency.

I had my kittens fixed. They did a great job. I love that it is family owned. His son works at the…read morefront desk. Is there a brunch of frills.. no but their prices are the best in the area

I cancelled our 1st appt 2 days ahead. I called the next week to reschedule, receptionist told me I…read moremissed my appt. I reminded him I had cancelled & felt it was becoming an emergency. When I went in the exam room, the Dr was standing at a table in the corner & reading. He was fully engaged & ignored me a bit. We finally started talking & the entire time he read. During the exam, he stayed at that table reading. I was telling him my dog had a cough that got worse & it sounded serious. I wanted a hw test bc it sounded like it could be her heart or lungs. I was also there for vaccines (my entry paperwork confirms all of this). He didn't come to the table to look at my dog, didn't touch her, no poking, no pinching. Never asked for a fecal. They didn't have her former vet records at the ofc either. He ignored me mostly as I talked bc he was engaged & seemed agitated with whatever he was reading. At one point I said, "I'll just keep talking & you just keep ignoring me." He ignored that too. He came to the table & checked her heart. He said she has a slight heart murmur, but what is concerning is her breathing is a bit labored (not sure the exact words he used). Then he took her to have blood drawn. He told me the cough was her trachea collapsing & there is nothing that can be done. He said he didn't feel it was an emergency. He never heard her cough, no xrays, no EKG, no tests. He said labs would be back in 24-48 hrs. I called & checked daily & FINALLY on the 5th day he called & said he didn't get enough blood for any results. He offered to re-draw blood at no charge but we didn't go back bc he doesn't know how much blood to draw so why have him do again what he doesn't know how to do. He didn't give her vaccines like I also wanted. 3 months later she DIED bc it was actually her HEART. Two of the ER vets told me her trachea was, "perfectly fine!" Exact words from one vet. I believed this dr, when he said "trachea & nothing can be done. So she suffered w/no meds & died.

My friend's dog was hit by a car , they kindly accepted us in our panic on a Friday afternoon…read moreclose to their closing time. The female doctor was excellent , confident and thorough. Considering switching my fur babies here , if they're accepting , simply for the kindness of the entire staff.

Excellent care of all my kitties! Wonderful vet and staff! My kitties have always required special…read morecare due to stomatitis

I have never been to an Animal Care facility that has such an awesome staff, not to mention…read moreknowledgeable and professional. Everyone in the clinic addresses my puppy by his name and all the attention is on him: from the receptionist to the nurses to the doctor to the check out. Every visit goes as a breeze and it is quick and informative. Dr Greene is SUPER knowledgeable and upon request ha has personally provided us with literature about our puppy specific needs. We are very happy to have chosen this facility for our puppy health care. Piece of mind for the entire family!

ELAH has been our veterinarian provider for over 20 years. Always friendly and clean. A past dog…read morewe had needed a tricky ear surgery that went well. They also provided end of life care for that same dog some years later when she was almost 18 years old. Very compassionate care. If you check-in on your Yelp app, you'll get a free tennis ball toy.