This is a tough review to give. We've been going to this clinic for over SIX YEARS. Really like Dr…read more Stoker and all of the vets he has brought in to assist at the clinic --- until now. I always loved how down to earth the team was, very practical with what was necessary and what was unnecessary. The front desk staff is super easy to work with for appointments and are very professional and efficient. The technician staff is courteous and top-notch professional as well. A couple weeks ago I brought my 11-year-old boxer in for his annual exam and vaccines and as of last week -- left feeling extremely disappointed and concerned about the clinic's diagnostic and billing practices. I am writing this review to help other pet owners make informed decisions. My dog had a mild swelling near his backside. He was eating, drinking, peeing, and pooping normally with no signs of distress. I simply wanted to know whether the swelling was related to his anal glands, prostate, or possibly a cancerous mass. His labs were normal, so the next reasonable step was a physical and rectal exam. Because he is a nervous dog, he did not tolerate the rectal exam, and the veterinarian recommended oral sedatives (they didn't help enough so he needed IV sedation so they could examine him thoroughly) and also perform a nail trim and dental care while he was under. I agreed to this and expected the cost to reflect what was discussed. Cost: $353 annual +vaccines+ labs +license+oral sedatives Estimate for exam+dental care +nails was $215 Needed to add IV sedation - called to notify cost would be increased to $400 to include everything (yikes! But I get it, he needed to be out- reconfirmed dental care and nails) What happened next was disappointing and, in my opinion, inappropriate. Despite sedation and an ultrasound that showed only an enlarged prostate (which is completely normal for an intact senior boxer), I was called at the end of the visit to be told that multiple X-rays (FIVE!!) had also been taken--five different views covering his hips, spine, abdomen, and chest. These were never discussed with me, never authorized, and were not medically indicated based on the single issue I brought him in for. I had made it clear repeatedly that I was not looking for a broad survey of unrelated "incidental findings," only clarification of the specific swelling. my dog was not walking around in pain or showing signs of distress. The only reason I noticed was because he was puffy on his backside. The X-rays revealed nothing unexpected: mild hip arthritis, age-related spinal changes, and a heart size that is normal for the boxer breed (despite initially being told it looked enlarged- I was the one who pointed out there was a scale next to the image showing he was well within normal for his boxer specific breed). None of these findings contributed anything to the reason for the visit and none changed his treatment plan. They simply added hundreds of dollars in charges. The cost of the visit climbed unexpectedly from the anticipated ~$200, to ~$400, and ultimately to $575--with no communication during the process that additional diagnostics were being performed or billed. At no point was I asked for consent to proceed with X-rays, nor given an estimate for these extra tests. In both human and veterinary medicine, informed consent is a basic standard, and that standard was not met here. I want to be clear: I respect the veterinary profession tremendously, and I understand that diagnostics can be valuable when they are appropriate and discussed beforehand. But performing multiple imaging studies without owner consent, especially when their clinical relevance is questionable, is not acceptable. Pet owners deserve transparency, communication, and respect for their wishes and financial boundaries. I hope the clinic takes this feedback seriously and reassesses how they communicate diagnostic plans and obtain consent. My intention in sharing this is to help other owners be aware and advocate for clearer communication when seeking care for their pets. this ended up being an exorbitantly expensive visit only to stress out my dog and not offer any benefit. $352 followed by $575 oh, and by "Dental Care" it just meant they were looking at his mouth, they did not actually do any dental cleaning and they won't be able to do any dental cleaning because during his time with IV sedation, he threw a cardiac Arythma so I would never trust them to put him through that again. This is a lengthy review, but I wanted people to know the specifics of the event and give as much detail as possible so the clinic can learn from it, and people can be aware

I thought this man was a wonderful veterinarian after bringing my dog in for a torn CCL. She was…read morenon weight bearing on her back left leg and in a lot of pain. I've never had a vet listen to my concerns for my dog the way he did. He also went out of his way to explain things to me, making sure I understood everything. We decided on surgery and went ahead and set the date for it. Unfortunately they cancelled on us, shortly after confirming the surgery appointment, a few days before it was to happen. I feel they prefer their clients to be of a certain social class that I am not a part of. So if you are lucky enough to fit their ideal picture of who they want for a client, lucky you. If you do not, expect a last minute cancellation. Also my experience was the staff does not communicate with eachother. If you are told anything by a receptionist, make sure you ask to speak with the doctor or a technician to ensure that the receptionist has the right to speak on behalf of the doctor. They needed a full bloodwork for my dog before surgery. The surgery is a lot for my income, so being my dog just had the bloodwork done a month prior I asked if they could use those test results in order to save to have more money to put towards the surgery. I sent test results from another clinic in via email, and the response I got from the clinic was that they got them and if there doctor had any problems with it they would be in contact as soon as possible. Only to find out later when they we're canceling my dogs surgery that the staff member was not in a position to speak on behalf of the doctor and he did not appreciate me not bringing her in to get the bloodwork done their. Had I known that, we most definitely would have had the bloodwork done again. I thought I wanted this doctor to help my dog so bad, but they turned their back on her, canceling right before the surgery that would let my dog walk again. I was told "I'm uncommitted to my dog". Which was so wrong to say, if they only knew the love I have for her. Luckily we found a non-judgmental surgeon who really cares for the dogs wellbeing and not just for his practices appearance. My dog got TPLO surgery 9 days ago and is already walking on four legs again!

They were very knowledgeable and professional. Answered all my questions. Never rushing you out…read morethe door. I liked everyone I met.

Avoid at all cost these people will not help you until you give them a truly ubsurd amount of…read moremoney! Wouldn't even speak to me till I payed almost $100 just to walk threw the door and then wouldn't do anything unless I payed them upfront this is the most greedy cruel business I've seen in years these people are truly heartless and couldn't care less about animals stay far far away from these greedy pigs

We came here as the Humane Society told us this is who they used for the Dog we adopted. We were…read moresuper please with there care and services and our dog loved coming here. Unfortunately, one of the Doctors left, I think it was Dr. Faith Riley. Since then, this establishment has gone down hill. Now the dog cries on every visit and Anna, the receptionist has become TERRIBLY rude. I hate that this has happened. We have taken our needed services elsewhere. Spare yourself the headache.

Went in with my healthy dog for annual routine vaccinations and an Rx refill & the new vet who took…read moreover this facility wanted to charge $460!!!! Told me that they wouldn't "break up the annual well visit package and to come back when I could afford the whole thing." I went down the road to PetLuv and spent $58 on the SAME itemized list! I have the receipt to prove it! Price gouging & RUDE- don't let them steal your $, there are plenty of other places to go for all of your pet's needs.

First time going to ACUPET Vet.Care .. the staff is amazing, friendly, loves animals.. I got…read moreDr.Smith as Archie's new Vet .. he was amazing, very friendly, and did a good job with Archie .. The girls that assisted Dr.Smith were also very friendly, caring, and loving to all the animals as well !! I rate this place a big 5

-1000/10 I've been going here for 15+ years with all my animals but since they changed ownership…read moreit's gone to hell don't go here even in an emergency they'll up-charge the hell out of you and and give you bullshit diagnoses. I brought my 13 yr dog in months ago bc she wasn't acting right, I explained that I thought she was having seizures (spinning in circles and having trouble standing) and that she was hiding in weird places (laundry baskets and closets) and for reference on the size she's a husky mix) and they told me it was just her hips bc she's old and sent me off with anti inflammatories. Well I brought her in again and tried asking more questions like if she could have a brain tumor or if we could do something more for her, they dismissed my concerns and told me that was not what it was and they just raised the dose and told us to bring her in again if she had any problems. Well she's dead, I had to watch as she violently seized and gasped for breath and died in my arms. This could have been avoided if they had taken me seriously then if they told me she needed to be euthanized she wouldn't have had to go through that I am so beyond pissed off I will NEVER go back. On another note I brought my cat in a month ago as well and waited 2 HOURS for her to get her routine vaccines then they tried to tell me she needed $600 worth of testing bc they thought they heard a heart murmur, safe to say I'm going to go somewhere else for more testing.

Reliable, personable and fairly prices dog boarding. She is a vet tech who knows how to care for…read moreyour dog. A++

We have been using Staci's Pet Sitting for over a year love it! They treat our dogs like family and…read moreour dogs always come home happy! Highly recommend!

The gals here are awesome. Very friendly and they take very good care of your pets. I brought my…read morefriend and her dog that is a Chiweenie named Reilly to get his nails clipped. Very reasonable. You ought to bring your dog here for your cat, but I saw him mostly all dogs. I'd call First if you're bringing a cat because I'm not sure, but I'm sure they will know.

These ladies are absolutely the best around. They are so caring and loving. Each dog is treated…read morewith kindness and love.... My furbabies love them

My cat Marmallade Jelly was like one big giant mat of fur. Deb and her daughter did the best job…read moreever. He looks so good. He looks so different let my other two cats Tiger Lilly and Pippi Longstocking think he's a new cat. Very thorough and friendly. If you need fur trimmed call Deb. I am very happy with Deb and Paws Above!!! Highly recommend them. Very reasonable. Very Caring!!

Great job! He's so clean and groomed! Ears and nails look great as well. They took their time and…read moreit was a great experience for my best friend! 2 thumbs up!