Isabel Gieser is super helpful!…read more Knowledgeable and respectful of time. Definitely recommend.

* I've had Geico Auto Insurance for 21 years now, & in that time they've never paid an accident…read moreclaim in my behalf. * But 3 weeks ago I accidentally scratched a parked car at the grocery store & waited for the owner to return from shopping to alert them. * It was a tiny rear bumper scratch & barely perceptible unless you were specifically trying to find it. * Anyway today I received my Geico bill & it basically doubled from $53 monthly to $99.90 per month. * I later spoke to the Geico representative & he was impatient with no explanation or valid reason for the major increase. * I'm a little taken back that after 21 years of paying ever-increasing premiums to Geico (with no accidents), that they doubled my monthly payments the first time I actually used their insurance service, for a minor scratch. * Needless to say I did not get a comfortable, confident or warm & fuzzy feeling from the stern customer service handling of this issue.

I drive a 2021 JEEP & everywhere ive gone my quote has been immensely high & ridiculous. Been…read morestressed out for a while paying almost a car note for my insurance. I just want to say THANK YOU SO MUCH THENIA for your professionalism, support & making this whole process smooth process for me. SIMPLE QUICK & EASY. Anyone in the LA area or around LA I recommend this office 100% ask for Thenia for a quote. I promise you guys wont be disappointed. Once again THANK YOU SO MUCH THENIA !! I will be recommending more people. Best experience ive had !!! I cant believe how easy this was

Last year, my premium went up $80.00. I spoke to an agent who said, "We sent you a mileage form to…read morefill out & send back to us & we never received it." I said, "I never received your form, so I couldn't fill it out." I gave them the benefit of the doubt; occasionally, mail can get lost or misdirected. She asked me if my yearly mileage changed & I said it didn't. Then I asked her, "Why couldn't you have phoned or e-mailed me & asked me about my mileage instead of just increasing my premium as much as you wanted? And, if you didn't know if my mileage changed, how did you know how much to increase my premium?" No reply. They sent me a revised bill with the correct amount. Yesterday, I received my Geico bill - with another increase. I called Geico again. After enduring 10 minutes of useless AI assistants, I asked an agent why my premium increased. She gave me the same line - "We sent you a mileage form to fill out & send back to us & we never received it." I said, "You already used that lie last year; can't you be more creative?" She said, "What do you mean?" I said, "How do your bills always get to me, but your mileage statements never do?" She answered me by reading my address to me. I said, "Thank you for reminding me where I've lived for many years. Now, how about answering my question?" She repeated, "We sent the mileage form to you." I said, "Send me a revised bill with the correct amount or cancel my policy." Folks, Check your bill! Don't let any insurance company rip you off. Like any scam artist, they will try. And if you let them, you're rewarding thieves.

This review is for GEICO insurance as a whole, not any particular servicing center or agent. I've…read morehad auto claims with GEICO in the past and I felt most of them were handled fairly. However, lately I've had some really bad experiences with GEICO when dealing with my homeowner's insurance policy which is administered through them. I experienced terrible customer service from GEICO representatives when I was trying to shop for a new homeowner's policy through them. GEICO's customer service representatives kept giving me incorrect information and were inconsistent with the things they were telling me. I ended up canceling my homeowner's insurance policy with them and took my business somewhere else. I had to call three different times just to get the policy canceled. Every representative I spoke to kept making mistakes and telling me false information. I even asked for a confirmation letter after the first call to make sure I had proof that the policy was canceled. I called back a week later to verify the policy had been canceled and the representative told me it was canceled. I called back two weeks later and it turns out it wasn't canceled after all. I finally spoke to a supervisor (which was difficult to get to) and she did apologize for the inconvenience and confirmed my policy was canceled after three attempts over a three week period. Something is terribly wrong at their call centers and the problem needs to be fixed.

Not location listed above…read more Geico.com Called twice, no response. On hold for an hour waiting for a representative. AI chat couldn't help. On line for 30 minutes waiting for a live body to join the chat. Worst customer service ever. If I could give you a 0, I would.

Best customer service in town!! If you want a low rate with exceptional service call the local…read moreoffice in West Covina.

This review is for Geico auto, my vehicle was recently damaged in a hit and run accident, i am…read moredisabled and when i noticed the damage i couldn't pin point where the accident took place, to make matters worse, my wife had just switched insurance to geico 2 months ago due the fact it raised a red flag due to new policy, adjuster Justin went as far to try to say this was a fraud case, i was the one that submitted the claim instead wanted to deal with my wife , never asked for pictures of the damages to my vehicle refused to talk to me until i reported him to his supervisor, nonetheless after talking with Justin i can tell by tone of his voice he had made up his decision to reject the claim, i told him i would take care of the damage my self and look for another insurance company, very rude no customer service skills at all it should not matter if policy is new. things happen, don't go with them they don't believe in accidents

Merlin and her supervisor are the best. They helped me out tremendously and even apologized for the…read moretrouble I had the previous Friday. I appreciate you guys so much and this is why I continue to be a customer with Kapasu. Rockstars!

Excellent service! Was treated with great customer service and quick transaction! Greatly recommend…read moreKapasu insurance! Please talk to Oralia!!

Awesome Customer service!! They really helped me the best they could, including beating Geico's…read morequote that they offered!!! Would recommend to anyone with great confidence! Code: XSE

Unfortunately, I have had a really bad experience with this company. They have incompetent people…read morewho don't listen they don't know how to ring out customers properly. I was overcharged. And was told that same day that I would get a refund. That did not happen. It has been over a week And I still haven't gotten my refunds. I was told as of today which is Friday, August 29. That they will finally get my refund which won't be in my account today. I do not appreciate the way that this company has done business. It is completely unprofessional on the way it was handled. Being lied to and told that I was going to get a refund over a week. And never got the refund that is bad business. I will definitely be contacting the Better Business Bureau because of this interaction with this company. Please be advised that you need to make sure that whoever you are talking to and ringing you out? Please make sure that they are smart enough and know how to execute their jobs properly.

I can't thank Doug's Auto Body enough for helping me through a frustrating insurance claim process…read more After my son's accident, GEICO initially classified our vehicle as a total loss based on photos alone. The car never left my driveway, was never physically inspected, and the salvage title process had already started. Something about that didn't sit right with me, so I decided to get another opinion. From the very beginning, Ana was incredibly helpful, knowledgeable, and professional. She took the time to explain the process and what options were available to me. Shortly after, Luis, the owner, personally called me. He was straightforward, honest, and didn't try to sell me on anything. He simply explained the situation, gave me realistic expectations, and even shared valuable advice on how to handle insurance claims in the future. After a complete teardown and inspection, Doug's Auto Body determined the vehicle was actually repairable. As a result, GEICO had to reverse the total loss determination and stop the salvage title process. What impressed me most was that they focused on facts, proper inspections, and doing things the right way. They treated me with respect throughout the entire process and took the time to answer every question I had. They truly work for the people. If you're looking for an honest auto body shop that genuinely advocates for its customers and knows what they're doing, I highly recommend Doug's Auto Body. I'll be attaching before-and-after photos because the work speaks for itself. Thank you, Ana and Luis, for your professionalism, honesty, and guidance during a stressful situation.

My 2008 Nissan Titan was suffering from a common Nissan product problem concerning the exterior…read morepaint, that is, very thin clear coat, from the factory. Recently, I took the truck to "DOUG'S" and met Luis, the amazing owner. First off, I could not help but notice that his shop is immaculate. Second, his knowledge of my vehicle is "spot-on" accurate. Third, Luis's price quote was more than fair and complete. Luis and his crew have made my 18 year old pick up truck look brand new! NO EXAGGERATION...BRAND NEW!! If you need paint work or body work to your car or truck, you can not do better than to take it to "DOUG'S", and have LUIS do what ever is needed. You, too, will be amazed. THANK YOU, LUIS!!!

Dianna was very helpful. The repairs turned out great and she was update to us and explain the…read moreprocess and repairs.

Sure would love a call back let alone contact, I called last Thursday to get some answers well that…read moredoesnt happen, Also Caliber check you email sent a message last night maybe reach out to me the Jeremy estimator on my car must be out to lunch still since Thursday at noon, **UPDATE** Now my car is held hostage because the District manager wants to inspect it after promising today they now get to hold it for another 3 days NEVER AGAIN!

Huge shout out to the people who own and run this repair shop. The bumper of my car got pulled off…read moreand I was sure that I was going to have to replace the entire from part of my car, however Collision Auto Repair Specialist was recommended to me by a co-worker. I call and was able to get my car in the next morning. They attached my bumper back into place within 10-15 minutes and it looked perfect, and better yet they didn't even charge me for the repair. This place has the friendliest and kindest owners which really restored my trust and faith in people.

Shout out the Carlos and Valerie! Place is awesome and will come here again. Valerie is…read moreprofessional and has one of the best customer experiences I've ever came across. Carlos knows his stuff and has top tier integrity. Felt like I was talking to my uncle and he was there to save my civic door from being jammed. I appreciate it guys!

Had my vehicle serviced for damage to the side of my truck . I have had bad experiences with other…read morebody shops and incorrect color match . Color match was solid and overall customer service I was helped by Jacob he worked with my busy schedule and deposit .

I bought a car from Carvana, and part of the passengers interior door panel was coming off. They…read moresuggested this establishment, and the experience was lovely! The staff were extremely nice and they got it done in a timely manner. I would highly recommend coming here, Karen sent me updates regarding my car the entire time! I appreciated that immensely. My car looks like new!