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Acceptance Insurance

5.0 (5 reviews)
Closed 9:00 am - 5:00 pm

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Car and truck insurance

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2 months ago

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3 years ago

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6 years ago

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5 years ago

Denise was very polite he worked fast to give me the best price very affordable, great customer service .

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Allstate Insurance Agent: Monica Lahey-Leeds

Allstate Insurance Agent: Monica Lahey-Leeds

(7 reviews)

I want to give this Allstate office 5 stars ! . Arlene has been my agent in this office for years…read more She gives the best customer service and she's quick. Very understanding and she will find you a solution when it comes to your policy . I really appreciate her being so patient with me and she has always giving me all the information I need even if I ask the same questions Repeatedly . I strongly recommend this office and I strongly recommend Arlene . Very sweet woman ! .

I've had Allstate for 20 years a have always had nothing but a great experience until now. I used…read moreto be able to call and get help right away or send an email and get quick responses but now that Monica has taken over all of that has gone out the window. I called and the lady that answered could let help me so asked if she could get her info together then call me back. She never did. I then emailed Monica and she called me Friday. I let her know I was at work and not in front of my computer and asked if we could set time Monday morning to go over my policy. She said that's her day with her grandkids so I asked if Tuesday would work. She agreed. I never received a call or email so I called back Thursday and spoke with Crisenda, I expressed my concerns with the lack of response and asked to speak with Monica, she said she was with a customer. She took my info and said Monica would call me when she was done with that customer. It is now Tuesday, 2 weeks later and I still have not heard back. Frustrated is an understatement. If I could give 0 starts I would

AAA Victorville Insurance and Member Services - Ms.Madonna Dailey Helped me today.. She went above and beyond to help today.. Beautiful inside and out.. OUTSTANDING SERVICE.

AAA Victorville Insurance and Member Services

(55 reviews)

My eldest daughter and I recently came to AAA Victorville to take care of some business for her…read morecar. They have temporarily relocated to the building where Party City used to be. It looks like they may be renovating their old space. Not 100% sure. I like their temporary new space because it's more spacious and airy. Ceiling is higher. More space to sit and wait. I think they should take over their new temporary space permanently. Just my 2 cents. Anyway, wait time was about 25 mins which is pretty average at AAA. Staff was cordial and friendly. Car transaction went very swiftly which I greatly appreciate since we were on a time crunch. Thank you AAA!

This is one of the locations in the High Desert. It is located in a large parking lot area that…read morealso hosts other stores including Sprouts and Hobby Lobby. The location has two doors to enter and exit. Once you enter there's a representative behind the counter that asks how he/she can help and asks for your membership card or membership number, phone number. We had an insurance issue so once we were checked in we sat in the waiting area and waited to be called. This location also allows you to handle DMV concerns, travel agency help, and notary services, to include a few of the services they offer. They also offer maps, books, and student driver services. Unfortunately, the wait was long. We waited for forty-five minutes before getting called back. The issue was resolved quickly and only took a quick signature (less than five minutes). While the employees are friendly enough it would be great if they had a system that told customers how long the wait would be. I've seen other companies have a ticket process that seems to work well. Customers don't get their expectations up and know the realistic wait time, based on whatever number they pulled. My previous experiences with this locations's DMV have always been great. Notary services have been so-so. I don't have insurance with AAA but my experience with this department has been okay. Overall three stars is appropriate.

Acceptance Insurance - autoinsurance - Updated May 2026

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