I would recommend this place to anybody They are very…read morehelpful. They are very kind. There was no waiting very very nice people Thank you for helping my mom

My regular doctor's office was closed but they recommended me to this urgent care. And I'm glad…read morethey did! The receptionist was so kind and friendly, he made me feel comfortable immediately. I was the only one at the office on a Friday evening, so I saw the doctor pretty quickly. She was very thorough, knowledgeable, kind, and caring. This office felt more like a small doctor's office than what I normally think of as "urgent care." I definitely recommend!

I have been to this urgent care twice. The office is clean and the employees at the front desk are…read morewelcoming and helpful. This is especially important in a place like this, where patients are likely to be feeling on edge and unwell. Both times I've been here, my wait time has been very reasonable. The medical assistant and doctor were both easy to talk to and I really appreciated the doctor's calm and knowledgeable demeanor. One of my visits was for a moderately embarrassing issue and the doctor and MA helped me feel comfortable and I didn't feel any sort of judgement from either of them. My concerns were addressed both times I visited this urgent care and my issues were resolved. This isn't the closest UC to my house at all (I don't even live in this city!), but if time allows, I would absolutely choose this office again. And they are open an hour later than many other urgent cares!

I've been there a couple times and Dr Gill has always been great. Went before Christmas, had…read morealready had a cold for 8 days. There was a resident doing the initial screening. I tried to explain I had a sinus infection; he dismissed me. Dr Gill was super busy and didn't ask nearly as many questions, probably because the resident did the evaluation. He listened to my breathing because my O2 was low. Gave me meds for the restricted breathing; I should've been more vocal. Didn't really want to, but they gave me antibiotics on my 2nd visit a week later. Still wasn't feeling better after more than 3 weeks. Finally was able to get into my doctor and the wrong antibiotic was given for a sinus infection. Finally felt better within 24-48 hours. Their office was so busy. In my opinion, the resident struggled with English and didn't listen to me, so my concerns weren't communicated. They need to slow down, regardless of how busy they are.

Very good place to go and get treated quickly. Poor gal that works for the office is a MA but also…read moredoing front desk and doing most of the work in this place. She is great! NP I saw was good as well and happy I found this establishment. Came in to get checked as I had cold, headache, sore throat and felt icky. I did have flu vaccine and Covid booster 2 days before my issues started.

I was directed to this location after an awful experience at the Herndon location. Because they…read morerefused to take my Medi-Cal, I wanted to make sure that this location would take it. The receptionist took a look at my insurance card and assured me that they did take it. After waiting for about 10 minutes, the receptionist told me that they wouldn't see me after all, because they weren't taking patients from the PCP on my card. Last I checked this was an urgent care, so the PCP on my card shouldn't matter. I left for a few minutes to pull myself together after this experience and the experience at the other office, on top of feeling generally awful. I returned a little while later and pressed the issue. They admitted to not knowing what code to use for the PCP listed on my card, and that's why they'd initially turned me away. They magically figured it out quickly and let me see a doctor. The person that took me back to take my temperature, blood pressure, and all that jazz did so as quickly as humanly possible, like she didn't want to be there. The doctor was kind, but spent only about 5 minutes with me. While I appreciate knowing what was wrong with me and getting some prescriptions to help me out, that's still a very short amount of time. Like they wanted to get rid of me as soon as possible. I will only go back here if I'm extremely desperate, which I hope will never happen.

This medical group hires the worst people for customer service jobs. They are so bent on telling…read moretheir speed they don't listen when you're trying to talk. This is not customer friendly. There are ways to talk to people and get your point across and listening is a major component. If your doctor is on vacation they tell you to go to urgent care and the hours if urgent. Not listening when all you wanted was an appointment when doctor comes back. They tell you to talk to the office Manager who in this scenario calls the patient in when doctor is in the office with no personality and doesn't follow up with phone calls when trying to reach her. They have the system of sending texts when they should have voicemail for the dic instead of being berated by the receptionist. I understand protocol but gave an honest person who knows how to finger job. I worked in government for 35 years and had to talk to people from all walks of life and never spoke to them as I was spoken to. I like my doctor but maybe it's time to move on.

Brought my toddler into urgent care here with a sprained wrist & the office staff was so kind,…read moreefficient, & very quick to see us. Dr. Erickson was great helping my daughter feel comfortable, giving her a splint, and in reassuring me that everything was okay. They gave her lots of stickers on the way out & made the experience enjoyable - thank you!

I was diagnosed with strep throat here 1.5 weeks ago and prescribed antibiotics and steroids. After…read morecompleting the full course of medication, my strep throat came back with visible white patches and severe pain when swallowing. When I called to request a refill on antibiotics, the front desk ladies Vivi & Siri refused to help unless I paid another $150 for an in-person appointment, $140 for another test, and $100+ for telehealth. They wouldn't even let me get a chance to speak to the doctor and pretty sure they didn't relay my message to him. Siri was a bit more sassy and unprofessional than Vivi. For a facility that prescribed medication that clearly didn't work, charging me $400+ to fix their failed treatment is predatory. Do not recommend if you're on a budget or expect any follow-up care. All I wanted was another prescription of antibiotics since the one they gave me didn't fully work on me. I don't see how that should be my fault & why I should pay another $240+

Professional staff! Very short wait time. Really like the Dr. as well!! Highly recommendread more

I needed an X Ray done but it wasn't available there So I…read morehad to find another place to go to

Front desk person is ok. The medical staff was outstanding! If you're lucky enough to see Chen-Hua…read moreLilly Young FNP. You are very fortunate she was very good helpful and caring. Made me feel comfortable. I had a run in with a table saw the won. She also has a great personality and funny. I can't say enough about her.

Below is a paste that went to Jennifer who was unhappy with my care there as a medical provider a…read morefew days ago. This has been an eye opener for me. We're human and though I feel most of the patients really appreciate my care etc. I may have dropped the ball on my customer service or as we say, "bedside manner" in the medical arena. No doubt Dr Hansen and the staff deliver spot on Medical Care. I just wanted to share to all. I was completely surprised over the Yelp review. As an old backrow Baptist boy, I want to let you know how much this did pierce my soul and heart. Which takes a lot from this old army nurse corp Major and combat paratrooper etc. All I can do is offer a genuine heart felt apology. Sometimes when it gets busy we are rushed in patient care and being military more bland and straight forward. Usually I get in trouble for talking to much to the patients etc. My wife says I never meet a stranger. So, I do hope your daughter is better, regarding her situation. I am typing this up sitting in the parking lot at Vons and just praying that you will be able to forgive me. My wife already read me the riot act over this. Respectfully and humbly: Mike alias "Major Mike"

Stopped by there today to see if I can get into an urgent care and the door was unlocked and open…read morebut there was absolutely nothing inside. This was the view!! kind of creepy, to be honest

TLDR: Dr Kerr and the staff at this urgent care are 10/10 fantastic, they are amazing!!!!…read more Firstly, I was shocked to find an urgent care that had such a high rating. Most medical facilities struggle to keep good reviews because lack of staffing cause long wait times and quick interactions. Secondly, I was shocked that the urgent care wasn't extremely busy and that I was brought into the back within 15 minutes of my arrival. Thirdly, I was so so IMPRESSED with how kind, and just happy my doctor was. I don't meet too many doctors who really strike a cord with me, but DR.KERR was genuinely just such a nice doctor. I was seen for a kidney infection, I knew the symptoms, had experienced them a year before, after a quick urine test he agreed. He said he'd prescribe a tablet to take once a day for 10 days, if I experienced fever to go to the ER. I asked if he knew how fast the CVS right next door would possibly fill that prescription (dumb question-that isn't something most doctors are really going to know, but I have word vomit sometimes) and he said it could take anywhere from an hour to longer. He asked if I ever used them before and I said no. He then said he wanted to give me an antibiotic shot that would at least cover me for 24 hours in case they didn't get the prescription filled that night, which was AMAZING. He didn't have to do that at all. I am so thankful that he did, though. CVS didn't get the prescription filled until late. I went to bed in a lot of pain due to the kidney infection, but that shot did it's job and by this morning I am as good as new!!!!! I'm still going to grab my prescription after work today, because following the treatment plan all the way through is how it gets fixed and doesn't just flare back up in a couple days, but I cannot express how fantastic Dr. Kerr and really ALL of the staff was.

We are new to the area, have scheduled doctors appointments with a family doctor and a GYN next…read moremonth to establish care. So being without a GP or GYN I came to this location because I feel like I have a kidney infection. The lack of any kind of attempt at human connection in this office is astounding. There's no one to help you with check-in, you're immediately pointed to a QR code where you fill out all of the paperwork yourself. Once the receptionist has that, she points you to a machine IN THE WAITING ROOM to get your vitals. Everything from weight and temperature to blood pressure and oxygen numbers is done by one of those machines you generally see at Walmart that you sit and put your arm in. WTF? That machine prints out a paper that you give to the receptionist. Because I was there thinking I have a kidney infection, she handed me a urine specimen cup, and told me to go into the bathroom, again, in the waiting room. A basket in the waiting room for the collection of your investments already had someone else's specimen in it. With their information on it. I'm sorry but HIPAA who? I then sat back down until called back to go to a room. A nurse didn't come in the room to talk to me or anything. I sent to room 3 to wait. I sat in my room for half an hour, listening to the full exam of a kid in the room next to me because the walls are really thin, before a doctor come in to tell me that because I drink a lot of water, my urine was clear... dilute ... and that it could be an ovarian cyst or even appendicitis, she doesn't know what's causing the pain in my lower back, that I should go to the emergency room to get imagining done and they could tell me what's causing the pain in my back around my kidneys and the malaise. So not only did I just pay my co-pay, but I was also charged an extra fee for urinalysis, something I've never had done before in any doctors office in my life. I walked out feeling like I just wasted my money and my time. If you've got something really simple like a sinus infection, I feel like this would be a good option. But for anything else? No... and now to the ER I go. UPDATE: I noticed the rebuttal the manager of the office posted below, and no, they are not telling the truth. There was a name, first and last name on that cup of urine that was sitting in the bathroom when I went in. And the person who went in after me had to look at my cup that had my first and last name on it as well as the previous cup. I'm not going to let them sit here and gaslight me

I have been seeing Rebekah Donahue for years, first at Central Valley Women's Health Associates,…read moreand she has always been incredibly caring, understanding, and knowledgeable. She has a way of making you feel completely comfortable and heard, which is such a rare and wonderful quality in healthcare. When I transitioned to Dizon Medicine, I was thrilled to find that Rebekah didn't disappoint in the slightest. She recently assisted me with scheduling an imaging appointment and, as always, was professional, attentive, and genuinely kind. It's so reassuring to know that she is always there when I need her. Rebekah truly goes above and beyond for her patients, and I feel very fortunate to have her as my nurse practitioner.

Horrible experience with this office for sleep medicine. I had a consult several months ago and…read morecan't reach anyone to follow up on the sleep study the doctor ordered. I've spoken to multiple staff and they say they will follow up and never call back. It's any luck if they ever answer the phone, the calls always go to voicemail and no one returns your call. This is the last place I would recommend.