Amazing staff. Clean environment. Felt heard and got what I needed. Plus knowledge of what I was going through. I appreciate every time I come here. read more

You definitely need a lot of patience if you're coming here. The wait was extremely long. We spent more than 3 hours at the facility just to be seen. It was incredibly frustrating. What made it worse was the lack of communication. They kept telling us we would be "next," but we continued waiting for a long time. They should at least come into the room periodically to provide an update and let patients know what's going on. Hopefully they can improve their wait times and, more importantly, their communication with patients. read more

They have one provider. Waited for more than an hour and still no doctor or PA to check symptoms. Do not go to this place! read more

Unfortunately it is not the same anymore. They will mess up a lot. First they sent my meds to the wrong pharmacy. I was like that ok gave them an other opportunity wish I didn't. I went in for back issue they sent meds i cant take then wouldnt change them without being seen again. At that tike the request that i go back in for xrays. They told me a time and they never confirm so i called find out no appointment made so i made one. Now 2 hours in they informed me sorry our xray tech comes in at 1230 my appointment time and we set 5 xray. Great i just walk out and what do you know they jump to help me. ​ read more

Came in Saturday morning for eye treatments, staff were great and Aliyah B. was the sweetest during the triage and explanations. Sarah NP offered ver informative care as well. read more

Will lie to your face and tell you you're next meanwhile they will take 2 people ahead of you that came in after you.

The check-in was quick and easy, with wait time under 10 minutes. I saw Dr. Cochran, who was thorough, asked questions, and listened to my concerns. She prescribed medication, which I appreciate. She has good bedside manners. I will return here. read more

Accelerated Urgent Care - Beautiful wall decor - Urgent Care Near Me - Chino, California

Definitely not accelerated! Don't let the name fool you! Took my 7 month old son here with a fever and waited 4 hours to never be seen due to my baby being fussy and us just leaving. Staff was nice but definitely need to have a faster seen time specially for babies. read more

It's been a year since I went to this clinic on Saturday morning for a foot pain (faciitis). The attending PA, who didn't even introduced himself asked me questions and not even looked, touch my foot, or x-ray to assess on what's going on. He offered cortisone shots or Ibupropen as the cure. What kind of patient care you guys providing? If you want patients to go back? please improve your business. read more

Doctor was nice, but this lady was extremely rude. We called at 8:10pm asking if we can be seen, and she said that we can as long as we were at the desk before 8:30pm. We arrived at the desk by 8:22pm, she was giving a lot of attitude, and saying that we were too late. We had to eventually talk to the doctor and he was nice enough to understand the situation and see us. Throughout the visit, she was still giving attitude, sighing, sucking her teeth, and giving dirty looks. If you can't work at a health care facility and be professional, then you don't deserve to work with people at all. You're supposed to help take care of people, not make their day harder or situation worse. read more

Accelerated Urgent Care - Rude lady - Urgent Care Near Me - Chino, California

Dr. Travizo was great and very knowledgeable. We came in for etc eye and swollen ankles. He provided some good advice and recommendations and explained the potential cause and how to treat the issues while we are waiting t ok get in and see the primary care doctor. read more

I went to Accelerated urgent care today for an infected dog bite. The lady at the front desk was wonderful and super informative and kind. Then I went into the back fairly quickly to get vitals and was shown to my room that ran smooth. The only downside was the long wait after that, waiting for the doctor must've been an hour. I fell asleep waiting for her to come in lol. Once the doctor came in it flew by she has her staff Ahly clean it and wrap it while the doctor sent the meds. Ahly was amazing, such a sweet and kind girl that helped me out. We were chit chatting the whole time she was helping me. She definitely improved the experience. read more

Accelerated Urgent Care - Infected finger wrapped - Urgent Care Near Me - Chino, California

The staff was very friendly. I got put in a room pretty fast and I was a walk in. They told me to feel better and genuinely seemed to care. The girl that helped me up in the front was super sweet! read more

1. blood pressure is on LEFT ARM. The cuff artery line needs to be on the inside of the arm. Learn the basics! Not the right arm over clothing... Wait time was very long only 4 waiting. Doc could care less-- just blah read more

It was fine other than the incredibly long wait in the waiting room and once I got in the back. The place was not busy but I was there for over 2 hours. It might have been the staffing. read more

The front desk girl was very helpful, even tho I was not seen due to my insurance she was very knowledgeable and gave me other options and price details. Thank you Lydia you were a delight :) read more

The 1 star is for the sweet receptionist and the nurse who did my vitals, I went in around 7pm knowing they close at 8. They are the only urgent care open around that time in the area. I got in quick but the Dr, I don't even know his name he never introduced himself. I came in with complaints of an ear infection and a swollen lymph node, nausea and some pain in my kidneys. He pressed by back told me I have a back injury. (I don't) he pretended to check my ears and said they were fine. Said if you want we can do a Covid and strep test. I said yes please. Everything came back good...okay cool. I had to ask him to feel the swollen lymph node and he just completely blew it off told me he's sending my meds to the pharmacy, didn't say what the meds were but said he was giving me something for nausea and pain When I went to CVS all I had was ibuprofen, no nausea medicine. He didn't even correctly put in the pharmacy order. I'm disappointed in the doctor. He made it seem like I was coming in for drugs and that would make me happy and leave! He talked to me like I was dumb. If this is the only place open for you and you can wait it out until the morning I definitely would. Or at least hope you don't get the doctor I did. read more

This urgent care took great care of me and were very considerate! I was referred by my primary care to come to this urgent care and it was down the road so the distance wasn't bad. I've never visited this clinic before as this was my first time. I walk in and it was clean, quiet, and was greeted by a lady at the front desk who showed compassion to my situation. This is the great service that patients want to feel when they are in a vulnerable state. She had a bright smile and answered all my questions as we had some small talk as I was registering online. I was seen within 10 minutes as a walk in, the nurse who checked my blood pressure was treating me with care as she asked about my symptoms. Once I had seen the doctor, I knew that I was in great care when she treated me with great care and make me feel very comfortable! I was in at 4:30pm on May 30th so that staff was wonderful to me! read more

Definitely a great experience! I had gone in due to my asthma it had been flaring up due to the weather and recent fires. All the staff here were very helpful and friendly. Dr. Trevizo was excellent with his treatement plan to help with my asthma and gave me a treatement in office to help with my symptoms. He listened to my concerns and had amazing bedside manner. I would definitely come here again for any health issues. It was also super clean and very nice in the waiting area as well. Overall very pleased with the care, quality, and experience. read more

Came in for medical concern. Walked in to a clean and comfortable environment. Luckily not many clients at this time or day. The front desk client assistant was pleasant to work with. Perfect etiquette. The Medical assistant was also courteous, attentive. I met Dr. Trevizo. He was also very attentive, a good listener. I didn't feel rushed as if we only had 5 minutes for this visit. He explained the problem, gave me good medical advise. And ordered my medications for my wellbeing. I feel satisfied with my visit. Thank you Accelerated Urgent care staff. You rock !!​ Thank you Dr TREVIZO. read more

Who owns this facility for real, because instead of spending money on nice chairs and TVs I think you should hire more providers so the wait time isn't 3 hours per person. Other than that, the staff are nice as hell and I hope you pay them well too. Oh and get some more equipment so we don't have to wait 3 hours just to be told to go to the hospital. read more

Extremely rude front girl. Not sure how they are trained and managed. Will not be coming back read more

I have come to this urgent care a few times for illnesses when my PCP I doesn't have availability. They are convenient and professional. You can fill out most paperwork ahead of time on line or in the office. Cellular coverage is poor but they have guest Wi-Fi. You will need this as you have to take pictures of your drivers license and insurance card as a new patient. Great front desk staff. Professional and knowledgeable doctors. Large waiting room. Clean office. Wait times are a little long but it's an urgent care. read more

I had a good experience here. I made an appointment online and came in a bit early, but were out of there about an hour(?) or maybe less. Staff were helpful & friendly. The Dr was just a regular DR? We went there because my 7 yr old son can't seem to get over his cold & he had stomach pain, then developed a fever. I just needed to make sure he doesn't have appendicitis, which seems the dr confirmed he doesn't. Overall experience, was painless, quick & straightforward. read more

If you stop seeing patients after 8:30, then please do not advertise that you close at 9:00. We were misled by your posted hours--arriving at 8:37 and being told we could not be seen. This also caused us to miss the chance to go to another urgent care. Very disappointing! While our case was not an emergency requiring 911 or the ER, coming to an urgent care means the condition still requires medical attention. Refusing patients in this way is extremely unfriendly and unhelpful to those seeking care. Accurate hours are very important for patients, especially when they are in discomfort and urgently looking for help. Misleading information like this not only wastes time, but also puts patients at unnecessary risk. read more

I usually don't leave bad reviews - if I have nothing good to say, I simply say nothing. But this experience deserves to be shared. I brought my son here for a physical because we urgently needed the school form. We called on Saturday and were told they were open until 9pm. When we arrived, the receptionist immediately gave us a hard time. She refused to provide her name and had a very unprofessional and negative attitude from the start. We were told we had to bring the school form ourselves (last year another urgent care provided it without a problem). We found it online and emailed it, but she complained out loud while printing it. Then, because I only had a picture of my son's insurance card, she insisted on the physical card. My husband went to get it and was literally 5 minutes away, but she told us if the card didn't arrive "before 8:30" we would not be seen - even though the clinic advertises they close at 9:00, not that they stop accepting patients earlier. Another parent in the lobby was told the same thing. When my husband walked in with the card, it was 8:30 sharp. She looked at the time, rolled her eyes, and said with attitude, "Unfortunately, we can't see him now." Only after I insisted and pointed out what their hours say online did she very reluctantly process us - twisting her mouth, speaking rudely to my underage son instead of to me, and even throwing my ID and insurance card back on the counter. Once inside, the nurse who took vitals was polite, and the physician who saw my son was professional and kind. Honestly, he was the only reason I am giving 1 star instead of 0. But by then, we had been left waiting until 9:15 before the exam even started, as if we were being punished. On our way out, I still politely thanked the receptionist and wished her a good night. She completely ignored me. That says it all. As someone who understands customer service, this was one of the worst experiences I've ever had at a medical office. Even when I thanked the receptionist on my way out and wished her a good night, she completely ignored me. This will be our first and last visit here. Very unprofessional, very disappointing. read more

Dr. Trevizo was so gentle and really took amazing care of a glass shard that was in my foot for a week. He got it out pain free if you can believe it! 10/10 would recommend. So very thankful I came here! read more

A clinician refused to prescribe paxlovid for 80 yo elderly patient who was positive for COVID19. He presented to the clinic within the prescribing window but she still refused it. He got so sick and ended up receiving the medication elsewhere. She needs to review CDC guideline and be up to date with current practice. We are never going back to the clinic. read more

I had a very disappointing experience on Wednesday morning 2/11. The front desk Hispanic woman staff member was extremely rude and showed no sense of hospitality toward anyone who was checking in. Instead of being greeted with professionalism or even basic courtesy, the interaction felt cold and unwelcoming. First impressions matter, especially in a setting where people may already be stressed or not feeling their best. I hope management addresses this, because patients deserve respectful and compassionate service from the moment they walk through the door. read more

I went to this Urgent Care on 7/18 for a serious UTI. I was seen by Dr Renee Miranda who was very kind and extremely thorough. I was pretty miserable and she was asking questions about my symptoms, etc. She electronically sent a script over to Target which was also quickly filled. I would recommend Accelerated Urgent Care to anyone not looking to head to an emergency room! read more

HORRIBLE time management if that. Waited over an hour for my Elderly father to become fed up and push his walker out the doors. He went there with high expectations and received 0 courtesy. SHAME! read more

Great customer service, attentive staff and did not have to wait long. Injury was fractured knee and they were listening to my concerns.

2 hour wait. Made an "appointment" they keep putting you in waiting room and then room you and you just keep waiting. Had time to go get food. Recommend pomona valley urgent care instead read more

Review of Accelerated Urgent Care - Chino I had a scheduled appointment at 2:30 PM and waited a total of approximately three hours without ever being evaluated by a provider. I waited over two hours in the waiting room before being initially called in. After that, I remained in the exam room for an additional hour with no communication regarding delays or expected wait time. I informed a medical assistant about my prolonged wait and my concerns. She stated she would remind the the physician i was there but did not return with any update. During this time, she was observed sitting and using her cell phone. I asked her again d for a status update, there was again no meaningful response or information provided only a smirk on her face and told me i would be seen soon. Soon! It had been 3 hours! And I had an appointment. I presented to urgent care with serious symptoms including shortness of breath, dizziness, and chest pressure. I was not sure if it was related to a previous cough i had an wanted to rule a possible more serious condition. Despite this, patients who arrived after me were taken back and treated before me. As a registered nurse, we are trained to know that when we triage a patient, priority is the ABC's (Airway, Breathing, Cardiac). They obviously need some training in patient triage. Overall, the experience reflected poor communication, lack of transparency regarding wait times, poor customer service, unprofessionalism, and inadequate triage for potentially concerning symptoms. Due to this experience, I will not return to this location and do not recommend it to others seeking timely or attentive urgent care services. read more

Very good doctor helped a lot verey detailed name is Eric trevizo he helped my sickness

My brother and I came in after being sick for three weeks. They helped my brother to be able to hear again they didn't give up until he was able to hear out of both ears cleaned them out gave the right medication to soften it and the nurses were wonderful and they worked with us and they didn't frown on us or anything. They really worked hard to help us to get well so I say five star six star if I can. read more

Accelerated Urgent Care - And here it is thanks Dr - Urgent Care Near Me - Chino, California

The front desk ladies were extremely nice and helpful. However this 1 star review is for Janet Cruz, who should go back to school, not sure how she's practicing. Completely incompetent. Came here for an emergent condition which I encountered once before a few years ago, and I didn't have to wait long to be seen. Janet spent a total of 2min with me and was trying to give me a shot which was completely unnecessary. She also gave me 2 prescription and when I asked her why she gave me those meds, she insisted on they were correct. Fast forward a day later, not only did my condition not get better, it got significantly worse. I then had to go see a real doctor, and the doctor was shaking his head why Janet Cruz tried to give me a shot and those 2 meds which were completely wrong. The doctor gave me 1 prescription, which was very similar to what I receive the last time I had the same condition and explained to me the clinical experience and study results from a recent study. I took the meds and within 8 hours I was 60% better and within 2 days I was completely back to normal. Do NOT see Janet Cruz! She has no clue what she's doing. Malpractice lawsuit waiting to happen. read more

The only thing that I don't recommend is making an appointment, the appointments are treated the same as a walk-in. I was 15 minutes early for my appointment and now we're 23 minutes past that appointment time so that's 38 minutes that I've been waiting and remember I had an appointment. It is now 139 and I'm still waiting. How would you rate your experience? read more

I came in yesterday to receive care for my wrist pain and also for my 1 year old sons fever. Initially walking in, the wait room is clean, & there is plenty of seating. Three people stood out to me the most, they made my whole experience so positive: My nurse MIA was kind, patient and very knowledgeable of her line of work, She also helped hold my baby while i went into the X-ray room where he was not aloud, she's the best! I was then seen by Dr. JANNET and let me tell you, what a wonderful experience i had with her. She answered all my questions and made me feel very comfortable. She also took her time and didn't try to rush out of the room fast like most doctors do. She actually cared about myself and my child. And lastly my X-ray tech JEROME was so nice, and did his job very well. Got me in and out quickly and you can tell he really does enjoy what he does. I would definitely recommend this urgent care to anyone. read more

I went here after being turned away at carbon, which I'm glad happened now. The facility was bright, inviting, and clean. The woman at the front desk was very kind and inviting. She helped check me in prior to my appointment time. The woman who took my vitals was also very nice and worked quickly. I was sat in my room waiting for the doctor all within 10 minutes. The doctor came into the room right on time with my scheduled appointment time. He was very kind and quickly assessed the issue I had. He came up with a solution immediately on the spot and my prescription was ready for pick up in less than an hour at my preferred pharmacy. I'll definitely be back for all future emergency care. read more