How do I start? I had a friend that I watched pretty closely who was in the Preston would rehab for…read moreone week and then ended up in ER. When we got there the bed mattress that was supposed to be on the bed was on the floor for three days. No one took the time to put it on his bed to prevent bed sores. Next he was constantly being fed his evening meal at the same time of his breathing treatment. It was always at the same time and the food was cold when he was able to eat. He was told that was his set schedule for a breathing treatment. My question is, if his breathing treatment was at five and they bring the food in at five - why didn't they schedule that a little differently. The buzzers from all of the patient rooms were going off continuously and not a person in sight to help any of them. Lastly, he is one that had to have a man's diaper due to his kidneys. He had an accident and was trying to move around because of it being uncomfortable and fell off the bed sometime during the night. He laid there yelling help to around 7 o'clock in the morning. Which is why he ended up in the ER. He even had a touch of pneumonia because it was so cold in his room and his wife had to get him a blanket. As for me, I have spent many days in the hospital, nursing home, home healthcare and rehab centers because I am in ministry. This has been the worst experience I have ever had or seen in any of the facilities or stayed at with friends and loved ones. My thoughts are: they are not very attentive, nor caring for their patients. For the amount of money, the patient pays not including what Medicare or insurance pays, this is very poor in service and in care of the patients. My opinion is to put your loved one or friend in another rehab facility besides this one. They may change with leadership, but for now, it needs to be evaluated. Please check the facility yourself and ask lots of questions and make sure you're there wherever your loved one is to be sure they properly treated and cared for. I rated them a 2 because of thefood m. It was really good but the service of getting the food to the patient was unprofessional. Sometimes it would sit in the hallway for a while until the loved one went out to get it for the patient. I have to admit Physical therapy staff wasreally good with the patients and couldn't ask for better. If they could just get the rest of it to match up, this would be a good place to go.

this place is a horrible place to put you family member for REVAB. my sister had a fracture pelvic…read moreand back and a broken elbow These bit(#€s let her sit in soiled diapers for 75 minutes and mistreated her like she wasn't human . If you love your loved one DO NOT PLACE THEM HERE. " BEWARE""

Acute Rehabilitation Hospital is a top level facility! We have had the best experience for my…read moremom's rehabilitation from her recent fall. All of the doctors and staff have been kind, caring and compassionate! One particular standout for my mom's rehabilitation stay is Nurse Jeremy! And also CNA Lulu! She was so sweet and helpful during my mom's recovery.

Very grateful for my time at Acute Rehab of Plano. the nurses were so attentive and caring…read moreespecially Jeremy. The therapy group were also inspiring including Kim H among others. Thanks again for a great experience!

Update: I received a call from a director. She apologized profusely explained some things. Made…read moresure the pre authorization finally went through, and checked in with me multiple times to make sure I was getting Physical therapy. I appreciated her diligence and the effort she put into my case. Old review : I had total knee replacement surgery. This company contacted me initially and we set up times. The RN came and she was Amazing! The PT came and he was great. What I have major issues with is I was supposed to be getting 3 sessions a week for two weeks minimum.. On my about to be third session , the PT said oh we don't have pre authorization. I wondered about this so I called. The company would not call me back. I called twice. I waited 7 hours and no follow up call. I called a third time around 3 in the afternoon . I finally got someone and they said, " Oh we don't have pre authorization." I said , "Then how did you guys send people to my house in the first place?" They still have not answered that question. I still should be having PT sessions , it was knee surgery, the Dr. office did send that over (I checked) , and still no services and no calls from this company when I should be having therapy. Knee surgery is a difficult surgery mentally and emotionally, and to have to deal with this is unacceptable. I rated the company a 1 only because I really liked the PT and OT. Their management , scheduling , return calls needs to be improved.

We have used BrightStar since October 2022 for my father who has Alzheimer's and moved into…read moreassisted living. I can not say enough positive things about everyone we have interacted with! The companions have been wonderful. Our regular one Lisa D is a jewel! She keeps us informed of how he is doing, activities he is participating in and anything he needs. Elizabeth has been a godsend in what ever role she is doing for Dad. I highly recommend BrightStar!

They are taking such good care of my mother! She needs wound care from a previous facility and they…read moreare on top of it! They have fun things to do each day, they encourage patients to eat in the dining room with others and have great food. She is very happy there.

What impressed me most about the Legacy Willow Bend is the staff and the sense of community. Team…read moremembers are attentive, compassionate, and clearly dedicated to making residents feel supported and valued. Residents themselves are engaged, friendly, and proud to call this community home, which speaks volumes about the culture. I would highly recommend The Legacy Willow Bend to anyone exploring senior living options in the area.

We were faced with a Immediate need for a nursing facility with the help of vita hospice care we…read morewere able to take mom in, Stephanie was fantastic and her longevity with Brookhaven made her so knowledgeable and extremely helpful. I can't say enough about her! Unfortunately we were not there long but everyone was fantastic the nurses were wonderful. I know first hand that making a decision like this is so hard and fears are In abundance. I can say we were not disappointed, mom was well taken care of. To everyone who touched our lives directly and indirectly, I want to say Thank you! And Bless you all for caring. ORG

Dad came in from another nursing home, had been "on hospice" after suffering MANY recurring Urinary…read moreTract Infections due to end stages of stroke. Immediately, this facility is CLEAN & FRIENDLY! More than that, their Nursing / Rehab team has found the perfect balance of Meds (hardly any) and exercise...today, Dad is WALKING and is certainly NOT a candidate for Hospice. Thank you ALL at Brookhaven in Carrollton!

I should have read the reviews before I entered the facility. The only thing good about this place…read moreare the PTs and some of the OTs. I don't use speech therapy, so it is unfair for me to review them. However, I try to eat, but have found that te food is inedible. Worse than the worse, I have lost wieght while here, when the goal is for me to gain wieght. Kitchen staff, including the kitchen director are unresponsive. I do beleive that the techs do all they can and all of this falls on the kitchen. To say that the portions are small is a vast understatement. Althoughit is on the order, I never get my oatmeal( I hvae to ask my tech for it)along with about three tablespoons of crumbled eggs(if that much), single slice of bacon and toast or some sort of bread. ALL OF IT COLD! NOTHING WORSE THAN A COLD MEAL! I have found that they are consistantly waiting on the pharmacy to get the properly prescibed meds and are unable to adequatly explain what it is they are giving me. Therefore, I am always skeptical that I am receiving the proper medication. I know I should leave,but I feel that the insurance is going to give up soon, at which time I'll file a formal complaint. Kowing what I do about health insurance, the only way to faciltate change in a facility this badly managed, is when the carrier gets enough comlaints, they will do an investigation and possibly stop payng submitted claims.

My grandfather died in this facility. If you love your family member you will not put them in this…read morefacility. Most of the workers are not actual nurses, they are CNAs who have no idea what they are doing. Most were very rude or dismissive. My grandfather's leg was bleeding because he was on blood thinners and they gave him a tiny bandaid... another time he fell out of his chair and called the front from his cell phone multiple times and pressed the button. No one came. When she finally did she said she was in another wing, it was over 30 mins... There were also multiple patients there who ask for help and no one comes. I had to help a gentleman on our wing with his oxygen because it was twisted in his wheelchair. We also had asked for towels so we could bathe my grandfather and the CNA gave us full access to a room that holds the medicine and supplies, but no towels. I pray this place closes.

I talked with Nichole about 2:00 one afternoon. She called me before 5 the same day with 3 places…read moreto visit with my parents. She made the appointments for the next day. My parents found their dream place at the second location. Nichole knew the questions to ask to pinpoint what would work for my parents. I could not have been happier with her service, her professionalism and her selections. I would highly recommend Elite Senior Solutions to anyone looking for senior living of any type.

From the owner: Elite Senior Solutions is a FREE senior care referral service. We provide personal assistance in…read morelocating the right options for seniors and their families. Elite Senior Solutions can reduce your stress by providing a free consultation and helping you find the best senior care available. We are here to help seniors and their families every step of the way. Serving the North Texas/DFW metroplex including: Dallas, Plano, Frisco, McKinney, Allen, Richardson, Garland, Sachse, Mesquite, Rockwall, Rowlett, Wylie, Murphy, Parker, Prosper, Celina, Carrollton, The Colony, Irving, Lewisville, Coppell, Euless, Bedford, Hurst, Arlington, North Richland Hills, Fort Worth, Mansfield, Southlake, Keller, Grapevine, Colleyville, Desoto, and all other surrounding areas.

Please do not take your loved one to Healthcare Resort. The staff is over worked and under…read moretrained. My parent was left in his bed most of the day. Team had no coordination of his day to day needs. The social worker never contacted us with his plan of care or progress. When we initiated contact, he did not follow through with insuring proper care was given. We met with the Healthcare Resort leadership. They had little information about my parent as their excuse was that we just started. I am concerned for other patients. This facility has a severe quality of care issues. My family of which 4 of us are either clinicians or work for CMS were shocked at patient treatment. To reiterate another persons comment, the patient floors smell horrible and there are constant call buttons going off while staff scrolling on their phone. We moved my parent to another facility which was a total 180. I am ashamed that providers like this exist for patients that needs these critical service to maintain a decent quality of life and care.

Everyone at Pt was amazing and the lady's who cared for mom too but the social workers were very…read morerude and not helpful at all !!!

On the recommendation of a friend, our family contacted Mindy to help navigate the process of…read moremoving our parents to a senior living community. We would like to pay this strong recommendation forward. Mindy helped us in so many ways. Not only did she steer us through the process and offer her invaluable expertise and resources, but Mindy was incredibly supportive, generous with her time, patient with our seemingly endless questions, and showed a genuine kindness for which we are so grateful. This process is very involved and can be overwhelming. Working with Mindy made it so much easier. If your family is considering moving loved ones to a senior living community, we strongly recommend that your first step should be to contact Mindy and Senior Living Specialists Philly. Thank you, Mindy....You are a RockStar!!!!

I can't say enough great things about Paul and his co-worker Shelly Rudiger. Paul's name came up as…read morea tremendous resource in the 3 out of 4 UTSW online support group meetings. There is no fee for people and families to use their service. Shelly helped us to find an assisted living for my father in Tarrant County and a year later, she helped us secure an Independent living facility for my Mom in Dallas County. She saved us time because she knew which facilities fit our parameters for each parent. She set up appointments and saved us thousands of dollars by being able to negotiate a lower price than what we were quoted by the facility my Mom chose. To top it off, our phone calls, texts and emails were promptly responded to over the course of a year. Don't delay. Give Paul a call today!