What an amazing experience. Wonderful staff and doctors! Dr. Figueroa has the best bedside manner…read moreand is the most patient physician I've ever been treated by. John in therapy is the best and knows how to have fun. Kim was so wonderful too! I would happily recommend this facility and team to anyone who needs intensive rehabilitation and nursing care.

The therapists are knowledgeable and incredibly compassionate at Acute. I had the opportunity to…read moreobserve Maisha, PT, and she was incredible. Maisha took a personalized approach to each patients treatment session. Overall, I feel that the therapists are truly dedicated to every patients recovery. I highly recommend this facility to anyone seeking quality rehabilitation for themselves or their family.

the hr lady keiarra ellis at sandy lake rehab at 1410 sandy lake rd in coppell tx is sleeping with…read morethe head of housekeeping there eugene. this is a total conflict of interest and nast as hell.

How do I start? I had a friend that I watched pretty closely who was in the Preston would rehab for…read moreone week and then ended up in ER. When we got there the bed mattress that was supposed to be on the bed was on the floor for three days. No one took the time to put it on his bed to prevent bed sores. Next he was constantly being fed his evening meal at the same time of his breathing treatment. It was always at the same time and the food was cold when he was able to eat. He was told that was his set schedule for a breathing treatment. My question is, if his breathing treatment was at five and they bring the food in at five - why didn't they schedule that a little differently. The buzzers from all of the patient rooms were going off continuously and not a person in sight to help any of them. Lastly, he is one that had to have a man's diaper due to his kidneys. He had an accident and was trying to move around because of it being uncomfortable and fell off the bed sometime during the night. He laid there yelling help to around 7 o'clock in the morning. Which is why he ended up in the ER. He even had a touch of pneumonia because it was so cold in his room and his wife had to get him a blanket. As for me, I have spent many days in the hospital, nursing home, home healthcare and rehab centers because I am in ministry. This has been the worst experience I have ever had or seen in any of the facilities or stayed at with friends and loved ones. My thoughts are: they are not very attentive, nor caring for their patients. For the amount of money, the patient pays not including what Medicare or insurance pays, this is very poor in service and in care of the patients. My opinion is to put your loved one or friend in another rehab facility besides this one. They may change with leadership, but for now, it needs to be evaluated. Please check the facility yourself and ask lots of questions and make sure you're there wherever your loved one is to be sure they properly treated and cared for. I rated them a 2 because of thefood m. It was really good but the service of getting the food to the patient was unprofessional. Sometimes it would sit in the hallway for a while until the loved one went out to get it for the patient. I have to admit Physical therapy staff wasreally good with the patients and couldn't ask for better. If they could just get the rest of it to match up, this would be a good place to go.

Rehab care is professional, compassionate and caring to it's patients…read more The staff have a chemistry that motivates the patient to try to get better.

My grandfather died in this facility. If you love your family member you will not put them in this…read morefacility. Most of the workers are not actual nurses, they are CNAs who have no idea what they are doing. Most were very rude or dismissive. My grandfather's leg was bleeding because he was on blood thinners and they gave him a tiny bandaid... another time he fell out of his chair and called the front from his cell phone multiple times and pressed the button. No one came. When she finally did she said she was in another wing, it was over 30 mins... There were also multiple patients there who ask for help and no one comes. I had to help a gentleman on our wing with his oxygen because it was twisted in his wheelchair. We also had asked for towels so we could bathe my grandfather and the CNA gave us full access to a room that holds the medicine and supplies, but no towels. I pray this place closes.

Accord Hospice Care was far beyond our expectations. Everyone involved was kind and caring. Diana…read morequickly arranged everything (all of the equipment and medications and more) so it was a very smooth transition from the hospital to home. Our mother was very gently taken care of by all of the staff. Everyone at Accord was respectful and did everything needed to make our mom comfortable. I really cannot say enough about the level and care and support provided for my mom and the entire family. I highly recommend Accord to anyone looking the VERY BEST in Palliative and Hospice care for their loved one. It was the best decision ever, and Accord was suggested from a dear friend who had used them. PLEASE DO NOT PASS UP A CHANCE TO WORK WITH Accord. They are exemplary!!!

They cared for my love one unconditionally and truly impacted our family during our time of need…read more My loved one qualified for services due to her CHF and she was given a bad report coming out of the hospital: the Dr basically said she would not make it through the weekend. We brought her home that weekend and the loving and caring staff not only got her comfortable but more importantly, she had a series of falls the last few months before this hospital visit, so she had not walked for almost 8 months. She was started on some muscle strengthening exercises, given some tender love and care, and not only did she make it through the weekend, but she walked about a month later for the first time in a long time, and lived almost 7 months after receiving such initial devastating news. We collectively know that it was Accord Palliative and Hospice Care that went above and beyond for our family. Thank you guys so much for caring for us in our time of need. -Davis Family

I tried calling the facility all day and nobody picked up. I called the next day and finally got a…read morehold of a Receptionist whose job it is to pick up the phone, only for her to be very rude. I was transferred to the an admission person to talk to they were more helpful. If someone is trying to reach the building to get information about having their loved one stay there not picking up the phone is not a good look, but picking up the phone and having an attitude is unacceptable.

If I could give no stars I would. I worked here as a CNA and it is horrible. I would never in my…read morelife put someone in this nursing home. It is dirty and smells like pee. They are so short staff I don't even think it's legal. The management does not care at all about the safety or well being of the residents or they would take action to stop the neglect going on in the facility. A lot of times they work with 1 CNA for 40 residents and that is no way sufficient. The CNAs can't do their job properly because they are short on linen and towels and it takes forever to come back from laundry. I pray for the residents there now that their families can advocate for them and get them out of there or get things taken care of at the facility. I have never in my life seen a facility so horrible.

My first visit today was interesting. The therapist did not seem to take the time to review my…read morechart and doctors orders before proceeding to treat me. She did not know what procedure I had had done she was going to give me 3 days of therapy when the doctor ordered 1 session a week for 4 weeks, and she constantly kept referring to how tired she was. I was not pleased with her professionalism.

I've worked with a LOT of physical therapists over the last five decades. After all that time, I am…read moregrateful I've finally found the best - especially since they are working primarily on my neck! Initially, I was leery of working with different therapists, but I was pleasantly surprised. They are all experts in how the body is supposed to work, and they know what it takes to get it to its maximum performance level. They function as a family, into which I felt welcomed from the start. Every time I walk in the door, someone greets me by name and asks how I'm feeling. They are warm and genuinely care about my whole being, which is yet another plus. During my session, I sometimes look around the room and marvel at how this group of young experts has kind, almost loving, yet professional relationships with their clients. And they work with people of all ages with effortless professionalism. The app is also amazing. I confessed that I'm guilty of not using the app regularly, so my expert for each PT session advises me of any changes they're making, new exercises they're adding, etc., so I will know to check the app to ensure I'm doing the exercises correctly with the recommended number of reps. If you need PT, don't deny yourself. Get the best. You deserve it. I recommend "my" location, which is on the Tollway adjacent to Methodist's Hospital for Surgery. Thank you, thank you, thank you, to ATI's experts. As I sit here typing, I feel no pain - even if it's temporary. :-)

Outstanding care by Julie and her staff. The quality of care…read moreis excellent and the atmosphere is like " one big family ".

This is not a review based on the service I received from the center. All of the PT's where great…read moreat what they do. This review is directed at the billing nightmare that I've encountered since concluding my treatment. I had ten 45 minute sessions to rehab a neck injury. I have received bills totaling over $1400 for a daily session and this is even after my insurance has paid the company. I have been able to resolve the billing issue because the company has what is akin to a Ponzi scheme billing system in place. They are affiliated with Dallas Regional Hospital but bills insurance under Prime Healthcare. I have been unable to get a detailed itemized bill from either company. This is beyond frustrating. Please to be sure to get up front cost if you decide to utilize GTC therapists.

Beware of this place. Publically shaming people for otheir mistakes or relapses is never a good…read more"therapy". Therapy should be a safe place. Not so much here.

Let's be honest--a nursing home is only as good as the nurses and aids they have on the floor…read morehelping the residents. If everyone in the building is as good as the folks in Schepps, then this place would be golden. My grandmother was there for a year-and-a-half. Dee Dee is an aid in Schepps and she is an absolute angel. I wish I could remember everyone's names because they all deserve gold stars--Shonda and Olu were top notch. The facility is well cared for, some areas are newer than others. However, almost all the rooms are private, which you do not find very often. They allow you to bring in your own furniture and encourage you to treat the room like it's your own. You can add carpet and drapes if you want. And hang all the pictures you want on the walls! My grandmother loved making the room look like her home. The only downside is the inconsistency of the food. Sometimes it's great and sometimes its the same thing for a few meals in a row and it's not that tasty. My grandmother could not go down to the lunch room and had the meals delivered to her room. The food in the lunchrooms was a little better than that delivered. Breakfast was always good--they cooked her eggs to order. And with a facility this big, occasionally things came up missing. But that is true at any facility this large. When I brought it to the attention of the staff, they took it very seriously. Did I mention we were on Medicaid? Yeah, all the services at an expensive place and they take Medicare/Medicaid. If this is on your short list, and you can get in--do it.

If you care about your loved one's safety and well-being, I strongly urge you not to send them…read morehere. My father entered this facility for 20 days of rehabilitation, costing approximately $4,200, and his experience was absolutely horrific. He left in significantly worse condition than when he arrived. My father has taken psychiatric medication since he was 12 years old because of severe childhood trauma. Despite receiving discharge instructions from the hospital, this facility failed to provide his psychiatric medication for more than three weeks. Staff then called my elderly mother and said they were discharging him because of his behavior. We were stunned. How can a facility stop a lifelong psychiatric medication, fail to address the consequences, and then blame and discharge the patient for his behavior? My father also has serious swallowing difficulties and is at risk of aspiration. His hospital instructions required a pureed diet and specific swallowing precautions. When the facility sent him back to the hospital for approximately a week, they apparently failed to communicate those critical instructions. The hospital began serving him regular meals, placing him at further risk because he could not safely swallow that food. The neglect did not stop there. My father was frequently left alone in his room, urine was left on the floor, and he had to change rooms after ants were found in his bed. His bed was positioned with his back toward the doorway and his face toward the wall, so he could not see staff passing by or entering. There was no phone in his room. Our family repeatedly called staff about his medications, his behavior, and our concerns, yet our calls were not returned. Staff may sound friendly and reassuring on the phone, but their actions did not reflect genuine care. My father declined physically and mentally while he was there. Now my elderly mother is being left to care for him because the facility is discharging him over behavior that occurred while they were failing to provide his prescribed psychiatric medication. I have filed a formal report with Texas Health and Human Services. This facility's failures involving medication management, swallowing precautions, sanitation, supervision, and family communication created serious and potentially life-threatening risks. Our family trusted them to rehabilitate and care for my father. Instead, he was neglected, isolated, and returned to us in worse condition. This is not the last they will hear from our family. Please think very carefully before placing someone you love in this facility.

New year, New ME! Thanks to my medical team. I continue to pray for forward progress in all…read moreperspectives of my life. Here at physical therapy, I am thankful for my main therapist Carol, my alternate therapist Edgar, and my friendly front desk Smile,Tiffanee....'scheduler/check-in/insurance handler/phone support'. I know that I have to put in the work and be accountable and realistic. I know with this team helping me set attainable goals, I can have more confidence in becoming stronger, more independent, and manage my pain better. It's a lifestyle change not just a quick fix and I appreciate their sincerity, professionalism, knowledge, demonstration of skills, and motivational relationships that this staff presents. I really want to stay at my optimal performance and I know that I find therapy as effective and sometimes more so than when I have to take a pain pill. God bless this team!!! And BSW rehabs!!

Hurt myself in a car accident awhile back and was recommended to get some rehab done to alleviate…read morethe pain. The PT here are so great and knowledgable. They work with you and keep you accountable. This place is great and are willing to work with your time, schedule, and (money lol). There's a lot of things to do inside the facility. They have your typical machines, weights, etc. Everyone here is great and I'd recommend coming in and checking this place out if you need some help after a health issue. I definitely have less pain after coming here for a while. Thanks guys!