Was referred here by Geico after a falling boulder smashed out a window and damaged moulding on my car. Jesse did a great job coordinating the repairs. He communicated the delivery of parts and scheduled the repairs around my work schedule. I hope I don't have to get body shop work done again, but if I do, I'll come here. read more

I left this review on Google reviews too and will tell anyone and everyone that this is ABSOLUTELY the most amazing customer service experience I ever had! I went here because a coworker of mine recommended this place and said Jesse is the nicest and was very professional and helpful. Jesse did not disappoint!!! The guys are all very sweet, professional, and are not just trying to rip you off like other shops do! In just 20 minutes thry fixed an issue that Caliber Collision quoted me days , maybe weeks for and several hundreds of dollars... Jesse and his team completed the repair in under 20 minutes in a complimentary service and sent me on my way!!!!! AMAZING TEAM!!!! ABSOLUTELY recommend them! read more

My Honda Fit was hit on the side causing the passenger door unable to open. When I brought the car home, the response was "done by a professional"... says BIL the car guy. I received great service and value from Jesse and his team. Our household will keep ACC in mind. Thank you for taking care of me, Jesse. read more

My car was hit while I was running errands on 5.5.2025. No note and no number. I called my insurance and told them I wanted to go back to ACC in newark, ca. my car was hit and ran once before and they did the previous repairs as well. The newark facility is very customer focused, they keep you updated and they do a damn great job with collision repairs. I have no complaints. Job well done! read more

See all

5 stars Jesse and team just outstanding service and the work done just beautiful!!! I picked because they were Geico appd. The accident Mar 17th car good as new on April 18th very happy definitely will recommend read more

I want to give a huge shout out to Jesse from ACC auto collision for helping me get through a rough time. My parked car got hit by a older lady and the older lady gave me false insurance information. Jesse was there to pick up and get my car back running. Jesse made a hectic time go by smoother with his professionals and excellent communication. He worked with me day to day to get my car back on the road. Thank you Jesse and team for the professional, prompt and excellent work. It's November now and this accident took place late February. This post was long overdue to a excellent repair shop. (I would say please take out all valubles before dropping off your car speaking only from my experience some of my things were missing.) They did detail my car, took the time and make it look like new. Im extremely pleased with the outscome and the way this shop tried to work with me to accomplish getting my car back on the road. Thankx Jesse. read more

LOOK AT MY PICTURE!!! This review is for ACC as a whole my experience is at their Hayward California location but I want to warn EVERYONE what they do after you drop off your car to be fixed, and they refused to fix my backseat!!! Please see the picture because after they wrecked my car bringing out to me (this was a Geico claim) and had to fix the damage they created. I came back to see my car and I found all the parts taken off of my car places on my leather backseat. A car I purchased 6 months prior. Now I am asking them to fix my back seat correctly due to the spring coming out of the seat where the parts were laying on it and they REFUSE. Even after knowing that I use my car to take my autistic child to and from his necessary appointments every week sometimes driving 2 hours one way. Do not use this shop you might be treated like me. read more

ACC Auto Collision Center - This is how this business store your parts after taking them off before repairing your car - Body Shops Near Me - Newark, California

AVOID AT ALL COST IF YOU DONT WANT TO GET VIRBAL ATTACT BY THIER MANAGER. I had the most unpleasant call with the shop manager Fernando Alvarado. ( he stated he is the owner) And I feel so offended and humiliated by him. I called in for service today as my Tesla car had a collision and need it repaired.I expressed my need which is my car is barely drivable due to steeling wheel issue from the collision and I was trying to find a way to eliminate the # of times to drive the car to the shop. We have shared the picture of the car including the alert from the Tesla showing the steering wheel issue which caused the damage. However, he stated he can't see why we can't drive the car from the picture and the estimates provided by insurance company. AND HE ASKED ME TO FIX THE STEELING WHEEL SOMEWHERE ELSE SO I CAN DRIVE THE CAR TO HIS SHOP TO FIX THE REST I don't understand his logic and when I trying to ask understand the process better. He keeps accuse me lying about the steeling wheel and blame about me having an attitude and says they won't accept me as customer anymore. I have never been humiliated by any service provider like this. When I asked to his manager. He said he is the manager and the owner of the shop. If that's the case, I would recommend anyone who don't want to get humiliation from service provide to avoid this place at all cost. read more

Had given them to repair accident on the rear door. They repaired and made it look like new . Good customer service.

I got my bumper replaced over at their Newark location. Jessie made the process very easy and arranged enterprise to pick me up. I had my bumper replaced in a week and to my surprise the car was detailed thoroughly. It looked brand new. read more

I brought my car here several years ago and remember it being a smooth and easy place to work with. The repairs have held up over the years and I have no complaints about their work. Would return! read more

I am extremely delighted by the service offered by the shop especially Jesse who handled my car. I got into an accident back in late Jan '24 and through Geico, I went to ACC for body repair in Feb '24. Unfortunately, the shop lost a few repair men and was severely under staff. So I wasn't able to get my Subaru fixed within the time estimate. Jesse without hesitation offered a car rental for the next 4 months so I can go on with my daily commute. He was responsive and attentive to details and make sure the car is properly repaired. Yes, there were a few electrical and sensor issues after the car was returned but were quick to address them when I brought them up. It could have been a very frustrating 6 months not having my car back in time but Jesse made it so much easier by addressing everyone of them. Thanks Jesse! read more

I had the misfortune of my Lexus getting rear-ended a few weeks ago which needed repairs. ACC popped up as the earliest available appointment that synced with my plans. Fantastic experience right from the time I arrived for my appointment. A very professional Jesse made me take care of the paperwork and explained their process with my insurer Geico, and the expected time for the repairs. I was kept updated almost daily about the progress of my vehicle repairs. Repairs were done on time and to my satisfaction. This is one great repair shop with some good people. read more

Jesse is very professional & helpful. He helped me to fix my car in light speed. Super friendly & knowledgeable staff. I highly recommend Jesse!!! read more

See all

ACC repaired my car to look nicer than before my accident. They always make the repair process smooth by working with the insurance adjusters and making sure I am taken care of. Excellent work & service! Thanks again! read more

I highly recommend all car concerns to the Auto Collision Center. Jesse and his highly trained staff specially Julia are very honest, professional and they will have your car looking newer than before. Peace! Great service, good quality of work,very knowledgeable, fair, reasonable, and Great workmanship.  Overall outstanding work and excellent service and customer service - very happy with my experience here. Very kind people working here! They'll explain everything to you and treat your car very well. Would recommend it. read more

Great place for my auto care. Good customer service very friendly and very professional.

I have my car - Honda Accord 2015 - for repair here as instructed by Geico. These guys completely messed up my car. When I took the car back home I realized that all the electric switches of my car were not functioning properly probably because of some loose connections. And the battery was not fixed and was moving around which is critically dangerous. I am thinking of filing a lawsuit against them. I am already calling my Geico to file a claim against them! If you want more details message me. read more

I took my Veloster to Newark ACC (I was rear ended). Awesome communication with many updates on repair. Very professional and easy to work with. My Veloster repair looks great. Manager is very cool with good crew. Highly recommend for all repairs. Fantastic job ACC! read more

If you have trust issues with repair centers, go to the ACC, Newark location! I bought my Honda Civic USED a few years ago and the paint was always faded, but it became embarrassing to look at after the poor weather conditions. I knew it was time to get it fixed, so I searched quite a few places and a close friend recommended this location. I am from San Francisco, but I was willing to drive to Newark if it meant my car would be in good hands and at a very reasonable price. Andrew was the main POC and you can tell right away that he's an extremely thoughtful and detail-oriented person. His team had to work after hours to meet my deadline and I'm genuinely grateful for all their work! I've never seen my car in a solid black coat, so when I came to pick it up, I wanted to cry tears of joy. It looks very clean and sexy now - I'll try to remember to update with better photos after a wash. Fingers crossed I won't end up in any accidents, but if I need a fix, I'll be coming back! read more

See all

My car looks so shiny I go get this service in the future The treatment was very friendly and very professional, the car turned out better than I thought. read more

ACC Auto Collision Center - Gracias jesus - Body Shops Near Me - Newark, California

I'm typically not one to write a bad review but this place is very disorganized and unprofessional. My car was hit in May of 2022 it is now February of 2023 and I have yet to hear that they have received any parts. I have called multiple times and am always told that the girl handling my stuff is on lunch and they will leave a note to call me back. I also tried emailing and never received a response. My driver door does not work from the outside. For almost a year I have had to open it from the inside it's a hassle. I reached out to another shop and in 2 hours I received an estimate, approval from geico, and parts were ordered. 3 days later parts were in. Save yourself a headache and go somewhere else. It does not take 9 months for parts to come in! read more

I would give this place 6 Stars out of 5 if I could! From beginning to end I received outstanding service from the ACC team of superheroes. Thank you Andrew, Lupe, Julia, and Deb! GO TO ACC FIRST! Then if you really want to waste time to get other estimates you would have already visited the best shop first. Getting the estimate: When I first arrived, I was greeted by Andrew and I asked for an estimate. I was rear ended in a hit and run by an SUV, and I had a high deductible. I asked Andrew if he could give me an estimate for pay out of pocket repair to get the trunk lid working and I didn't care about getting new parts or paint because it's a 14 year old corolla. Andrew took a thorough look and told me to take a seat while he put together an estimate. As I was seated, Andrew took the time to go back to the car and ask his technician for a second opinion. Then he provided me with his final estimate and warned me of the possiblity that it may go up based on what they would find behind the bumper. Drop off: ACC has really friendly staff. Even when sitting in my car waiting for them to open the doors for the day, I would nod good morning and they would nod back. When the doors were finally opened I was greeted by Julia who wrote down my preferences for updates, and provided my keys. By the afternoon I was told my car was ready. Unfortunately I couldn't get there by the time they would close and told them I would pick it up next day. Pick up: The total cost was true to the estimate. No new parts needed to be ordered. After signing some paperwork and paying I was told the car would be coming out soon. They offered to clean it up if I would wait a few more minutes. And let me tell you, I could not be happier when the car rolled out! ACC exceeded my expectations! The trunk worked AND the bumper had dent pulled out and light was put back in place! All of this was done by Lupe. On top of that, the car was washed and inside cleaned. This was done by Deb (only briefly saw the name tag). The competition: Every other place that I visited in-person for an estimate was a terrible experience because they didn't seem honest. One would provide an estimate verbally and walk away, one would just write down a number on the back of a business card, one would describe how it's been hot outside and all the damaged parts have froze in place so it can't be repaired and need to be replaced, one said this is considered a total loss, one added 13hrs of paint labor when I specifically said no paint, etc. Im paying out of pocket so I care where I put my money which is why I visited so many. Conclusion: Even with a 14 year old car, I felt like I received First Class treatment at ACC even with Teslas and other nice vehicles in the background! If you want auto body service with an honest, quality driven, and professional team that will listen to you, then you will not find a better body shop than ACC! It's the best! I'm recommending ACC to all my friends and family. read more

They did an excellent work and service on my car (Venza). Was surprised by Jesse, he did an extra work that would make a client happy and appreciate the whole process. I'm very impressed and grateful for an amazing job! The whole team was very helpful and friendly. read more

Totally disappointed with both GEICO and the SHOP!! They both should be very ASHAMED but they don't give a rats ass. They are getting their f...en money either way. NO reason to send my 2018 F150 to shop and literally sitting untouchable for TWO damn weeks. Shop did not repaired replace new part on time and the detail work was horrible. Stains, fingerprints, floor mats, seats, compartments ALL still filthy and dirty, that's how they do DETAIL!! SHAME ON ALL PARTIES INVOLVED MOSTLY CLAIMS DEPARTMENT!! read more

The team did a great job of fixing my Honda CRV. I had a big dent in the rear. I was supposed to get asap before my international travel. I checked for all the Geico authorized centers and they accommodated my request in fixing it soon. They not only fixed it completely within their promised time, but were also prompt in providing timely updates. I would definitely visit here in future for any fixtures and strongly recommend for anyone in requirement! read more

ACC Auto Collision Center - Body Shops Near Me - Newark, California

See all

Watch out for the GEICO advisor Nathan - he is rude, unhelpful, uneducated and a nightmare to deal with. He will delay the vehicle being repaired to the full extent possible and claim he has the legal right to. VERY BAD business practice- be honest!!!! read more

Andrew (GM) was fantastic throughout the whole process. I took my Mazda 3 in for a rerepair that the last collision center I took my car to, botched. The previous collision center were terrible with communication and took weeks to actually get my car in the shop. So my experience with ACC was so easy, stress free, and very communicative comparatively. If I didn't get a phone call with an update, I'd get an update through text read more

Acc automobile replace the bumper but the quality of the bumper super cheap and the installation has not in a professional way. Im a Uber driver whenever I'm on Freeway the bumper is keep us coming out, I'm go through this shit every day. I have been to this place multiple times but still the same issue. I will never recommend this place to anyone and I will take the same exp on yelp/Google page. read more

They are Geico authorize collision center, not the closet to my house but they had the earliest appointment. Everything went smoothly and quickly. They have good communication and provide excellent service and work. Hopefully won't have to go again anytime soon, but if needed will go back! read more

Very responsive, had car accident, geico took the car to this shop. It did take a long time (3-4 months) due to part shortage but I don't think it was acc fault. read more

Had to get some body work done since a random act of keying happened to my vehicle. ACC was immediately available to accept my car. They worked directly with my insurance adjuster to estimate and accept the work quickly. They offered a rental vehicle while I waited, which I wasn't even considering. I was given daily updates on the status of the work and the work was done within the given time! The work looks great and they even fixed body issues that weren't part of the keying. They detailed my vehicle and took proper sanitizing procedure during covid times. Great work and great staff. read more

On a recent rainy day, my Lexus was backed up into while parked and a front end needed some repair. Thankfully the team at ACC we're quite knowledgeable in fixing this and it wasn't too far from where I live. The process was quick and easy, I got my car in the time frame they quoted me even with everything going on in the world. They took the time to detail and, as a plus, defog my headlights. So Cheers to the team here! read more

My bumper got pulled off while I was driving and my insurance GEICO recommended me to ACC Auto Collision. They had set up for me a rental car when I came and the process was super fast and easy. I got my car back before they promised. I was really annoyed because my car is less than a year old but they got it looking like new. So far I have not had any issues. I would highly recommend ACC Auto Collision. read more

Best collision center in the Bay Area. They were fast and my car came out looking brand new. They are also a one stop shop, meaning they do rental cars and everything. If you have Geico, make sure to use ACC!!! Hopefully I won't need their services again, but if I ever do or any of my colleagues or friends, I am definitely sending them to ACC! read more

At first, I was a bit nervous to come to this shop because the last shop I went to was owned by a family friend (scared of getting jacked.. you know) but is all the way in San Mateo, so I took a chance and went with Geico's recommendation and am so glad I did. I brought my car here after it was vandalized pretty bad one night... someone took a crowbar to my baby, bashing my windows in and causing body damage to my lift gate and rear passenger door (both which had to be replaced). ACC had done an amazing job with the repairs. The cost of repairs was as reasonable as any $$$$ car repair would be but the communication and customer service was what really stood out about this place. Last shop I went to, I had to call repeatedly and get status updates to see when my car would be ready. This place sends you texts alerts on the progress of the repairs as well as follow up phone calls to YOU! I originally was supposed to get my car back after about 2 weeks but parts were on back order so the pick up date kept getting pushed back and pushed back... which was kind of annoying honestly BUT I know it's out of the shop's control what is on back order from the car manufacturer so I'm not gonna knock them for that. As a matter of fact, ACC compensated me for the delay by re-painting my bumper and spoiler (both were scratched by the vandalism but insurance wasn't going to cover it) and tinting my windows that were damaged in the vandalism as well, at no cost to me. They also kept my custom "Evil M" logo I had put on my car and put it on the replaced lift gate! Brownie points right there because I thought the logo was going to be a loss! I was dealing with Andrew and his customer service is amazing! The staff is super friendly and accommodating regarding picking up your car and dropping off the rentals as well. I'm hoping I won't have to make any more trips to any more body shops but I found my go to place if I ever need to. Thanks for the awesome repair job ACC! read more

ACC Auto Collision Center - Before on top and after on bottom. Thanks for the amazing repairs ACC! - Body Shops Near Me - Newark, California

Awesome repair job! Took care of all the details regarding my claim. They made sure to have a rental car company there to pick me up when I dropped of my car for repairs. They kept me informed on the entire process of the repairs. These guys are very professional and do quality work! I would recommend this shop for anyone looking for "dealership" quality work! read more

The Job was completed to me satisfaction was done with good quality work. The front office is very helpful and accomodating. I took one start off becasue for some reason my Battery was drained and I had to recharge my Battery on the Prius. read more

My BMW 328i was side-swiped by a Camry that ran out of control on the road one day. There were damages to my right car door, right quarter panel, tire, and alignment. Luckily, the driver that hit my car accepted full responsibility and was covered under Geico insurance. I heard from a close friend that Geico insurance has a local one stop shop where I can get inspections, repairs, and a car rental all in one place. So I decided to use the ACC Auto Collision Center to repair my car. I got to my appointment at 7:30am and was immediately greeted by the Geico representative. He inspected my car and went through the damages in detail. After the inspection, he introduced me to the shop manager and told me that the repair shop will also do a full inspection. After signing the required documents, I met with the Enterprise car representative, where he showed me the car rental and handed me the keys. They were super efficient and I was out of there at 7:45am! I was also pretty impressed with their customer service. While the car was being repaired, I received daily updates on the progress of my repair. I also received a phone call from them close to the completion date. Once I got my car back, I was completely amazed! It was like a new car and I could not tell the car had been in an accident. They repaired the rear bumper, rear lamps, quarter panel, door, pillars, roof, windshield and repainted the rear bumper. They even replaced it a new tire and reconditioned the wheels! They also did a car wash and vacuumed inside of the car. The only thing I found was that there was an extra small glob of paint on the left side of the bumper. I called the shop manager and with no hesitation, he told me to bring the car back to get it repainted. Overall, it was an amazing experience throughout and I would definitely take my car back for repairs in the future! read more

See all

I had three deep scratches on my 2021 Ford Ranger. Got three quotes to get the truck repaired including one from ACC. They were not the lowest bid but also the shop with highest reviews. Had the truck repaired here and it was the best decision. The reapair was done in a couple of days. They communicated with me every step of the way and the result was great. read more